Hose Rhodes Dickson Newport reviews

★★★★★ 5/5

Google

Me and my partner have been looking for a mortgage for around a month now & after being messed around by several mortgage providers we had a property viewing with Maisie and she was absolutely fantastic in taking the time to understand all of our concerns. Maisie put us in touch with Richard the mortgage advisor and within a couple of phone calls we had a mortgage in principle and ready to purchase our first house! Me and my partner are absolutely blown away by how friendly and how amazing all of the staff are at hose rodes Dickson! Nothing is too much trouble and they go the extra mile unlike other estate agents on the island! With this in mind we are now only looking to purchase our first home through this amazing team! A massive thank you & a massive credit to all of your staff especially Maisie, Richard & Katie!!

Georgia · 10 April 2026

★★★★★ 5/5

Google

Superb professionalism shown throughout the whole process from Jess! Jess went the extra mile for me securing the property I had set my heart on, Jess was relentless in finding solutions and never once gave up supporting me through the whole process, Jess stayed so focused, motivated and professional at all times. Thank you for everything you did Jess to make this happen for me! Thank you to Maddison too, who was always there offering extra support to me. A great team showing commitment!

Sue · 22 October 2025

★★★★★ 5/5

Trustpilot

A Wonderful Office To Deal With

My husband and I had to sell my late Mum's property earlier this year, and we are glad we chose Hose Rhodes Dickson as our estate agent. Sean, Heather, and Emily were always very polite, and after each viewing they had, one of them would always phone us with feedback. They always gave good advice, and always helped with any issues we had. We would highly recommend the Shanklin branch. Thank you for your great service.

Mrs · 7 November 2025

★★★★★ 4/5

Trustpilot

Thanks Chloe for arranging for a…

Thanks Chloe for arranging for a replacement electric shower in a managed property - not straightforward as after investigations (the shower was still under warranty) it turned out that the shower that had been installed was too powerful for the electrical system. Chloe liaised with the shower company, an electrician and a contractor to resolve the issue to the tenants' satisfaction. Thank you Chloe!

Nigel · 13 February 2026

★★★★★ 5/5

Google

Having purchased a house through HRD I can honestly say that the whole experience was 1st class, The staff provided a professional and friendly service and constantly liaising with all parties involved keeping us up to date at all times. I wouldn't hesitate to recommend them. A big thanks to Maisie , Katie and Louise at Hose Rhodes and Dickson for all their hard work😎

Kevin · 29 October 2025

★★★★★ 5/5

Trustpilot

I’ve had an outstanding experience with…

I’ve had an outstanding experience with this letting agency, truly couldn’t have found better people to support me through the process. A special thank you to Lorna, Clarice, and Niveah, who have been incredibly supportive, professional, and kind every step of the way. Their dedication, clear communication, and genuine care made what could have been a stressful situation feel smooth and reassuring. I’m truly grateful for their help and highly recommend this agency to anyone looking for honest and reliable service. Thank you all!

Francesco · 24 May 2025

★★★★★ 5/5

Google

Louise and Maddie were excellent. We had a complex, lengthy chain which needed their close attention and patience. They went above and beyond, working closely with all the other agents to ensure clear lines of communication and that any queries across the chain could be dealt with swiftly to keep things moving, reducing as much stress as possible. We certainly felt HRD worked in our best interests at all times with Louise and Maddie always taking our calls, keeping us updated and replying swiftly to emails. The end result was a successful move. Would highly recommend their service as Agents.

Dale · 7 January 2025

★★★★★ 5/5

Trustpilot

Meghan was very helpful and friendly

Meghan was very helpful and friendly. She did everything we asked and kept us in the loop with updated information. A very positive experience.

Caroline · 26 June 2026

★★★★★ 5/5

Trustpilot

We recommend Hose Rhodes Dickson-Freshwater

We can recommend HRD Freshwater highly. The sale of our house was complicated and protracted due to external issues. Peter and Beth were always kind, patient and understanding when all was very stressful they helped us see the light at the end of the tunnel. Always professional but clearly cared, it felt a very personal service. Not a car salesman type approach that some estate agents offer, we felt valued customers and that you do not see in an estate agent very often.

Sue · 25 November 2024

★★★★★ 5/5

Google

My whole experience of going through the rental process has gone very quick and extremely smoothly thanks to the help and professionalism of Maddison. Her communication with me from start to finish has been very quick and informative. She truly has made a normally stressful process easy. Thank you so much Maddison.

Alex · 2 September 2025

★★★★★ 5/5

Trustpilot

Highly recommended!

Fantastic service from Peter and Beth at the Freshwater office of HRD for the purchase of our new home in the village! We experienced complications with the sale of our house on the mainland but they were so calm, patient and understanding. Communication was always excellent and from the first call to arrange a viewing through to handing over our new keys and removing the board, the service was perfect. Highly recommended!

Rosalind · 2 May 2026

★★★★★ 5/5

Trustpilot

Rikki sales manager at Hose Rhodes & Dickson Cowes IOW

Rikki and his team have been amazing from start to finish! This is the second time we have used them because of how professional and knowledgeable they are especially providing valuable feedback on viewings and keeping open communication between us and the buyer at all times. I highly recommend them and I know my family and friends will definitely use them in the future ! Well done Rikki & Ruby 👍

Rhonda · 19 December 2024

★★★★★ 5/5

Google

We can’t thank Jess enough for all her help with our new property. She was so sweet, approachable, and incredibly supportive throughout the whole process. From the very start, we felt at ease with Jess and felt that this was the right …

Cat · 16 September 2025

★★★★★ 5/5

Google

Louise, Maddie, Catherine & Jamie were all extremely helpful and professional in dealing with the house sale. Nothing ever seemed too trivial to phone them about and their patience when dealing with us was exemplary. They called into the property when needed as it went through the clearance process and were able to assist with all processes from my father leaving the house to the point of the new owners moving in. I would recommend them wholeheartedly and thank them for a great job well done!

Fifo · 17 March 2024

★★★★★ 5/5

Trustpilot

Fantastic service!

Peter and Bethany have been amazing! From putting our property on the market in April 2025, having two sales collapse, and seeing us through the third one which was less than easy, they have supported us all the way. Would have no hesitation in recommending them, many thanks!

Judith · 31 July 2026

★★★★★ 5/5

Trustpilot

The sales team of Louise

The sales team of Louise, Katie and Maisie provide excellent customer service throughout the selling process. They have good local knowledge and work well as part of a very friendly and professional team. They provide the buyer with practical advice to maximise sale potential and answered all of my questions promptly and effectively. They are a long established local estate agency and their commission rate is competitive. When matters needed chasing up with my buyers or their solicitors, they were very proactive in communicating to ensure progress was being made. Overall I found everything Hose Rhodes did for me to effect a sale was faultless and I would have zero hesitation in recommending them to anyone

Heather · 26 July 2026

★★★★★ 5/5

Google

I have been renting with HRD for 17 years and I can honestly say the customer service has been great throughout and I am very grateful for everything Kayleigh, Jamie and Kat have done for us. I do however want to specially mention the AMAZING Heather at property management who works through the Newport office. If ever there are any problems she truly is a welcoming voice over the phone and I know that my problem will be rectified effectively and efficiently because Heather is dealing with it. Heather will always do anything within her power to rectify any problems and I cannot thank her enough for what she has done for my family over the years. She really is a shining star 🌟🌟🌟

Hayley · 17 January 2024

★★★★★ 4/5

Google

Have been in my property managed by this company for nearly 8 years now. I have had many conversations over the years with property maintenance for general repairs such as fencing or leaking taps etc which has sometimes been slow in progress but the job does get done. I do however want to express my sincere thanks to Heather in particular in this department over an ongoing issue we have been having which was progressively worsening, Heather took the time to visit my property in person and went to great lengths in discussions with my landlord and maintenance team to get a prompt resolution when I escalated to her again recently, she went out of her way to keep me posted at every stage and I am very grateful for this. It is now completely resolved and the end result has surpassed any expectations. The maintenance team that worked on our home went above and beyond when completing the job and did their best to work around me and my family.

Claire · 18 November 2023

★★★★★ 5/5

Google

Just want to say a big thank you to the Lettings Team for job well done 👏, as an overseas Nurse and a Newbie on the Island, you made my experience smooth and stress- free. Lloyd is a 🌟 star!!!, thanks very much for always always being kind, reassuring and helpful with the entire process, I know from colleagues how difficult it is for non islanders to rent here but you pushed my cause and today I have a home for my family, I can't thank you enough Lloyd, .

Ijeoma · 19 October 2023

★★★★★ 5/5

Google

Can’t recommend enough! As first time renters me and my other half had absolutely no clue about anything to do with renting a property, but Kayleigh made everything super easy to understand and ensured we knew all of the options available to us throughout every aspect! Kayleigh and Lloyd’s support with the whole process was amazing and they helped with any questions we had and made sure we had all possible resources to make the process as smooth as possible. Extremely happy!

Eloise · 19 September 2023

★★★★★ 5/5

Trustpilot

I cannot praise all the staff at HRD' Newport office.

HRD came with a strong recommendation from someone local whose opinion I value. Throughout my dealings with all staff at the Newport office and the agent who showed me the apartment, I have only the utmost praise. Professional, courteous, knowledgeable and ready to pass that on when I had questions and even when I didn't but needed to know something. As a result I have signed up a continuing relationship with HRD in Newport as my Letting Agent. The agents who provided the most personal assistance throughout the purchase and the setting up of the Letting agreement were Louise O'Rourke who, as soon as I made an offer, contacted the seller while I was in the office and we arrived at a deal. Having no delay was unlike my experience with other agents during my property search. Following that while my conveyancer was at work locally when I returned to my home in the U.S., Maddison Jackman stood back when there was no need to be in contact, but prompted me politely when I really needed to call my conveyancer to expedite some detail of the process. Kayleigh Kent, Lettings Manager was the agent who actually put me in touch with the property when I was enquiring about the terms of HRD's Letting Agreement. Since then she and her colleagues Jamie and Lloyd have been as helpful as they could possibly be. This is very important to me; when you are 4,000 miles away, it is important to know that you can trust the people you deal with. ALL the agents in the Newport office have been exactly that.

Peter · 5 September 2023

★★★★★ 5/5

Trustpilot

Excellent Experience

Our experience with Hose Rhodes Dickson was outstanding. Louise, Peter, Bethany, and the teams in Newport and Freshwater provided exceptional service throughout. Their communication was clear and consistent, keeping us fully informed at every stage of our sale and purchase. They were also incredibly helpful in resolving matters with the property we were buying. We would not hesitate to return to them when looking for our next home.

Guy · 18 December 2025

★★★★★ 5/5

Google

I was actually looking for a rental house in Isle of Wight from UAE. Jamie southwell from Hose Rhodes responded to our application and helped through all our application process beyond our expectations. He made sure we have a house secure in our name before we even arrive in Isle of Wight. Thank you so much Jamie and the entire team for wonderful support. It means a lot especially for people who are just starting a new journey in UK.

David · 16 June 2023

★★★★★ 5/5

Google

The whole experience of moving to a new house was a superb experience! Jamie Southwell is one of the best or even the best agent in the Isle of Wight! Even though the process of searching for a property to view and rent was difficult, Jamie made sure that we will have choices that is in our budget. The whole staff of Hose Rhodes Dickson Newport are all wonderful people. They will make sure if you have applications with them that you will eventually find a property that is right for you. Always up to date information. Very responsive either in emails and phone calls as well. For those looking for a reliable letting and rental agency, no need to look further than Hose Rhodes Dickson. Thank you very much for making sure me and my family will have a secure and comfortable place to live in. Kudos to you Jamie! - Roy Salenga

RE:PLAY · 16 June 2023