Hose Rhodes Dickson Newport reviews

★★★★★ 1/5

Trustpilot

Strange practices

Something seems very unprofessional with the letting part from the agency. I left one of their properties over 2 weeks ago, and still no sign of my deposit. No communication either! And somebody has been living in the property already for a week, so they are holding 2 deposits for 1 property.Something is not right with their practices i think

Rob · 4 February 2023

★★★★★ 1/5

Trustpilot

Bullying and useless

One of the worst letting agents on the Island. Didn't pass on any maintenance issues to the landlord and conveniently lost most maintenance reports I made, which left myself and my daughter without a boiler and hot water for six months over the winter. Unresponsive to pretty much all communication which they blamed on their previous staff leaving and then they blamed it on being taken over by a mainland company. Passed on my contact details to another company without my consent and knowledge and then I was hounded by said company demanding access to my home. Hounded me constantly to accept reductions to my deposit which I didn't agree with, with no replies or responses, so in order to preserve a tiny bit of my deposit and my sanity - I felt I had no choice but to give in.

Becky · 7 October 2024

★★★★★ 5/5

Google

I have had such good care.The staff has kept me in touch with what was going in every step I made.I highly recommend them for the smooth running .Thank-you again.

Sue · 16 March 2026

★★★★★ 5/5

Google

I would like to thank Maddie, Louise and the rest of the team for their help and advice with the recent sale of a property. I was kept informed regularly of all viewings and feedback, and throughout the sale.

Andy · 16 April 2024

★★★★★ 1/5

Trustpilot

HRD at Ryde managed our house rental…hoise rental

HRD at Ryde managed our house rental but did not ensure renters paid utility bills. 2 years later OVO areholding us responsible for the unpaid bills and are sending debt collectors to our home address

Stephen · 10 September 2026

★★★★★ 5/5

Google

Catherine and team at Hose Rhodes Dickson Newport were great throughout our purchase process. They had all information on hand and made our first time buying experience great. Thank you for helping us find our first home :-) -Jeny

J · 17 March 2024

★★★★★ 5/5

Trustpilot

Excellent local office

Excellent local office, approachable, proactive and responsive. Move Manager left during the sale but I always felt the office staff were on top of things. Special thanks to Peter Barfoot

Alison · 10 July 2024

★★★★★ 5/5

Google

It was such a positive experience selling our house with Hose Rhodes Dickson, Newport, Isle of Wight. Maddie and her colleagues were so friendly, responsive and helpful and they made the whole experience go smoothly. I would definitely recommend them. Thank you Maddie and team!

Jill · 20 August 2023

★★★★★ 5/5

Google

Really kind, fast communication with estate agents. Best experience I’ve had so far with estate agents in the Isle of Wight, cute welcome package for us as well!

Paige · 16 February 2026

★★★★★ 1/5

Trustpilot

Would not recommend this company

Would not recommend this company. We have rented with them for the last 11 months however for 10 of those months we have had a leaky roof, worsening damp when we have a 2 year old with us. We have reported these numerous times and it felt like they did not care at all. I would not rent with them again, nor would I buy/sell through them. We were passed from pillar to post and consistently met with abrupt answers that never solved the problems. We held up our part of the bargain paying £1000 a month to them for poor service and a property unfit for a young family with a small child. Stay clear.

Aidan · 30 May 2024

★★★★★ 5/5

Trustpilot

Freshwater Branch

Specially thanks to Beth and Pete. Provided me with exceptional and excellent service. They both were extremely professional, very supportive and patient.

SIZIWE · 7 November 2024

★★★★★ 5/5

Trustpilot

HRD Newport Isle of Wight sales office…

HRD Newport Isle of Wight sales office is excellent. The staff are always friendly and helpful and their customer service is second to none, which is very rare these days. Their phones are always answered within a couple of rings and they recognise who you are immediately you say your name and can update you within minutes. I would definitely use HRD again and 100% recommend to other sellers and purchasers.

Fiona · 9 October 2024

★★★★★ 5/5

Trustpilot

Hose Rhodes Dickson Freshwater

Peter Barfoot of Hose, Rhodes, Dickson was exceptionally helpful in navigating our way through a very tricky sale of a 25% share in a shared ownership property.He was always positive, receptive to suggestions and responded quickly to messages and requests. We were very pleased with the service provided and will contact Peter at the Freshwater branch when our own property is put on the market.Many thanks!

Richard · 11 December 2024

★★★★★ 1/5

Google

They advertise properties for sale as fully owned ownership and even when I put filters in no shares etc, then their houses come up and then you scroll down and the prices are only for share 50% ownership. Thats sneaky and ANNOYING

Louise · 24 August 2025

★★★★★ 5/5

Google

Looking for a rental property on the Island is very frustrating but thanks to Jamie Southwell of HRD Newport branch, he never gave up on us.He was very supportive with the entire process.We appreciate your gift and Thumbs-up to Rebecca & Kayleigh.

Akosua · 16 June 2023

★★★★★ 5/5

Trustpilot

Great Estate agents

Great Estate agents, both Bethany and Peter always willing to set up a viewings. Questions answered quickly. Collect keys quickly after completion.hifhly recommend.

Lock · 6 February 2026

★★★★★ 5/5

Google

Dealt With Jennie from the East Cowes Team, extremely helpful and always happy to help when you need something. Very professional, and made our house look amazing. We felt very looked after, and will always use Jennie in the future.

Izzy · 16 June 2023

★★★★★ 5/5

Google

Maddie did a great job on selling the maisonette. She showed persistence and tenacity on getting it sold. Would highly recommend Maddie and HRD

Mike · 8 June 2024

★★★★★ 1/5

Trustpilot

Lifetime legal report fees

After pulling out of a sale for unforeseen circumstances HRD refused to release the lifetime legal I.D check report which we had paid £80 for, totally unreasonable and I will not be using them again .

Steve · 16 September 2025

★★★★★ 5/5

Google

I recently moved in to the island from a different country, that too with my children. Hose Rhodes Dickson helped be to find a house especially Ms. Kayleigh and Mr. Lloyd helped me a lot. They were friendly, very helpful and very quick in their work. Finding a home in the island that too for a non citizen is a Himalayan task which was made very easy only because I was with the right people. Thank you so much Hose Rhodes Dickson, (Kayleigh and Lloyd) very very much. I love the house and the place.

Anuradha · 18 November 2023

★★★★★ 5/5

Google

Upon entering the premises I was greeted by a well spoken,meticulously dressed ,young sales representative,who ,long with a work colleague dealt with my enquiry in a pleasant,professional manner .Highly recommend the company

Darren · 13 October 2025

★★★★★ 5/5

Trustpilot

Outstanding service.

As executor for a complex will, I have overseen the sale of three properties through HRD. The service has been outstanding throughout. In particular, they are to be commended on their outstanding communication at every stage, as well as their expertise, advice and good humour, which was certainly needed at times. I wouldn’t hesitate to recommend the team in Ryde.

Cath · 9 November 2024

★★★★★ 5/5

Google

I am so happy to express my gratitude by writing this review to share my experience with Hose Rhodes Dickson especially letting agent Mr. Lloyd Josling and Ms. Kayleigh Kent services and helped us to find sweet home. Their communication was prompt, clear, and transparent. They kept me informed at every stage of the rental process, which was reassuring as a first-time landlord. I was impressed by Hose Rhodes Dickson's rigorous tenant screening process. They conducted thorough background checks, credit checks, and references to ensure that the tenants were reliable and trustworthy. If you are considering Hose Rhodes Dickson as your letting agent, I wholeheartedly recommend their services.

Pallavi · 19 October 2023

★★★★★ 5/5

Google

I’ve found the staff to be extremely helpful in dealing with the sale of my late parents home , they kept in touch regularly and were very helpful in navigating the process of the sale , many thanks

Mark · 4 August 2025