Trusted Agent profile · Newport
★★★★★
180 reviews across 2 platforms
138 High Street, Newport, PO30 1TY
Hose Rhodes Dickson's office in Newport, at 138 High Street, is rated 4.2 out of 5 across 180 reviews on two platforms, including 119 Google reviews rated 4.3.
Every review we hold for the Newport office, from every platform, shown as written. First names only.
5/5
TrustpilotVery supporter as first time buyers
As first time buyers, Beth and Peter were always more than happy to help and replied to any emails quickly. We would definitely recommend them to others. Thankyou for all the support.
Dear Rachel Piper Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks Customer Care Team
5/5
GoogleExcellent service from Maddison Jackson and her team at Hose, Rhodes and Dickson. Very pleased with the smooth transaction of our sale and purchase. Thank you Marion and Paul Groves
Dear Paul Groves We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotA very positive experience with Ventnor office
My wife and I had dealings with a number of the Island's agents, over the two years it took to buy a house here. They varied dramatically and one in particular disappointed us and left us feeling disillusioned with them. We viewed many properties and found we had to dig deeper on many of them, to discover their true worth. There has been a 'feeding frenzy' in the island's property market for many months, and this has, I feel, affected the attitudes of some agents here. However, we gained much experience of Hose Rhodes-dickson at Ventnor during our searches, having shown interest in three properties over a period of many months. We could have been viewed as 'difficult buyers' by them, as we had very specific goals, did not at the time live on the island and examined each property very carefully using every method at our disposal. Finally, we found our ideal home, Steve Martin supported our enquiries and final purchase in a very professional manner. He was, I felt, the most balanced agent we encountered, acting with no bias towards buyer or seller.A special mention goes to Jackie in the Ventnor office, who was helpful, friendly and diligent at every step.I would recommend the Ventnor office to anyone looking for property in the South East Wight area.
Dear Stephen,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotNew Tenancy
Hello, just like to say a big thank you to Lorna at Hose Rhodes Dickson Shanklin branch Isle of Wight. She was so friendly and helpful and helped us find our next home with ease and completely stress free. Would highly recommend excellent service. Jane Mills
Dear Jane Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lorna a 5 star rating! Many thanks Customer Care Team
5/5
TrustpilotGreat team, great service.
We purchased a flat through HRD in Ventnor and could not recommend them highly enough. The team went out of their way to help us as unfortunatley our solicitors were very poor so Jackie & Emily went above and beyond and we can't thank them enough. Even after purchasing the flat, knowing it's a second home, they have offered to take keys if we had any builders going in if we're not there at the time. It was a cash sale and no chain and took a while but they were always on hand for questions and to push things along. Wouldn't hesitate to use them again for sale or purchase.
Dear Sharon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe had such an amazing experience with the Newport sales team when buying our first property. Maisie, Maddie and Louise were all incredible and went above and beyond to keep …
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
TrustpilotChloe has been very helpful in…
Chloe has been very helpful in resolving issues with a former tenant.
5/5
GoogleThe team at Hose Rhodes are absolutely wonderful and were fantastic throughout our entire selling process. From the initial valuation with Maddie, providing honest and really useful information, all the way to the end of the process with chasing solicitors and admin with Katie and Maisie, the process couldn't have been better for us. Would highly recommend! Thanks so much
Dear Thomas John-Cannings, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
1/5
Trustpilotpoor communication
no answer to questions put to them, no calls back when promised, inaccurate information and then lost the keys to the house we were buying! Told to leave our furniture in the garden on day of completion even though we hadn't completed
Dear Sue York We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
5/5
GoogleMaddie and Louise were fantastic when we bought our first home recently. They kept us informed through the process. All the team were friendly, efficient and professional.
Dear Christine Caffyn Customer care is important to us so we really appreciate you taking the time to … More
1/5
GoogleSomething seems very unprofessional with the letting part from the agency. I left one of their properties over 2 weeks ago, and still no sign of my deposit. No communication either! And somebody has been living in the property already for a week, so they are holding 2 deposits for 1 property. Something is not right with their practices i think
Dear Rob, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
TrustpilotAVOID, AVOID, AVOID!!
Unfortunately it seems I’m the victim of a dodgy landlord… harassment, bullying, victimisation all round. This has lead me to being retaliatory/revenge evicted. HRD Cowes, was supposed to make my life easier by removing the need to contact the landlord, having Zoe in charge of the property (supposedly). However I never heard from her, in fact… I was actually notified via email that I was being evicted by Ananya. It then took over a week from that point to actually receive any legal documents, by that time had the wrong dates on them and needed to be done again. Throughout the whole process I kept getting the silent treatment to all of my emails requesting information or on the odd occasion an email stating “you’ll hear by the end of the day”, “you’ll hear by the end of the week”… Ananya’s favourite phrases. Alas of course I didn’t hear a thing.
Dear Justin We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
5/5
GoogleAbsolutely fantastic! Sarah and Kayleigh went out of their way to help our family find the perfect home! We had minimal time to move and as unrealistic as we felt it would be, they made it happen. Thank you so much!!!!
Dear Arianne Waters Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotPeter and Beth are amazing
Peter and Beth are amazing! They went above and beyond to help us purchase our first home. They kept us updated and informed throughout the process. They are extremely friendly and easy to talk to, and they responded to all our enquiries with impressive speed. They made us feel like part of the HRD family. We couldn't have asked for better people to help us through such a significant step. Thank you!
Dear Kyle Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Peter & Beth a 5 star rating! Many thanks Customer Care Team
5/5
TrustpilotWe bought our property with the Cowes…
We bought our property with the Cowes Hose Rhodes Dickson team. They made the whole process as seamless and stress free as possible, we cannot thank them enough for their expertise and professionalism. Special thanks to Elisha and Caitlyn who went above and beyond for us. We highly recommend Hose Rhodes Dickson of Cowes.
Dear Simon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleKaitlyn Young of the HDR agency demonstrated a high level of diligence and efficiency in resolving a contractual matter, whereas in the past other case officers had not always been very responsive
Dear Testu Fx We greatly appreciate your 5-star review and the time you took to share your experience with Kaitlyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleVery happy with the helpful staff at the Newport isle of wight office. Jack and Kaleigh were always happy to help with our (many!) Questions. They made it so much easier for us as it's been many years since we last moved.
Dear Jean, thank you so very much for taking the time to review our Newport team Kayleigh Kent and Jack Berryman and for awarding them and their service to you 5 stars. Best wishes Matthew White Region Lettings Director
5/5
TrustpilotThank you Peter and Bethany
Both Peter and Bethany are very professional and knowledgeable but the qualities which we appreciated most through this challenging process of selling, were their caring and sensitivity towards us and our buyers. Thank you both…..very happy sellers.
Dear Ewa Kremplewska We greatly appreciate your 5-star review and the time you took to share your experience with Peter and Bethany. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
TrustpilotStrange practices
Something seems very unprofessional with the letting part from the agency. I left one of their properties over 2 weeks ago, and still no sign of my deposit. No communication either! And somebody has been living in the property already for a week, so they are holding 2 deposits for 1 property.Something is not right with their practices i think
Dear Rob,We are sorry to hear of the issues with the release of your deposit in a timely manner. We always aim to return a tenant's deposit as soon as possible, and are working hard behind the scenes to make sure this happens as efficiently as possible. We take your feedback seriously and thank you for taking the time to leave us a review. Kind regards,Customer Care Team
1/5
TrustpilotBullying and useless
One of the worst letting agents on the Island. Didn't pass on any maintenance issues to the landlord and conveniently lost most maintenance reports I made, which left myself and my daughter without a boiler and hot water for six months over the winter. Unresponsive to pretty much all communication which they blamed on their previous staff leaving and then they blamed it on being taken over by a mainland company. Passed on my contact details to another company without my consent and knowledge and then I was hounded by said company demanding access to my home. Hounded me constantly to accept reductions to my deposit which I didn't agree with, with no replies or responses, so in order to preserve a tiny bit of my deposit and my sanity - I felt I had no choice but to give in.
Dear Becky We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
5/5
GoogleI have had such good care.The staff has kept me in touch with what was going in every step I made.I highly recommend them for the smooth running .Thank-you again.
Dear Sue Mcconville, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleI would like to thank Maddie, Louise and the rest of the team for their help and advice with the recent sale of a property. I was kept informed regularly of all viewings and feedback, and throughout the sale.
Dear Andy Sweetenham Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotHRD at Ryde managed our house rental…hoise rental
HRD at Ryde managed our house rental but did not ensure renters paid utility bills. 2 years later OVO areholding us responsible for the unpaid bills and are sending debt collectors to our home address
5/5
GoogleCatherine and team at Hose Rhodes Dickson Newport were great throughout our purchase process. They had all information on hand and made our first time buying experience great. Thank you for helping us find our first home :-) -Jeny
Dear J S Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hose Rhodes Dickson's Newport office has 180 reviews across two platforms: 119 on Google, 61 on Trustpilot (across the whole business).
Hose Rhodes Dickson Newport is rated 4.2 out of 5 across all 180 reviews, and 4.3 out of 5 on Google from 119 reviews.
Hose Rhodes Dickson Newport, 138 High Street, Newport, PO30 1TY.
