Every review we hold for the Newport office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPolite, professional and efficient
The valuer arrived in a timely manner, was professional and efficient whilst listening appropriately to any points I wished to raise. Homework had been done so she was fully informed about the house's selling history and that of others in the road.
Anthony1 · 24 May 2024
Agent replied · 13 June 2024
Dear Anthony
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
★★★★★ 4/5
TrustpilotThe branch staff were excellent
The branch staff were excellent, helpful, polite, great to deal with. As soon as it moved to online and Portals it became hard work and a tedious tick box exercise. Also lacking in the personal touch.If the service had remained in branch it would be 5 stars all the way.
Mark · 22 November 2023
Agent replied · 23 August 2024
Dear Mark,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 4 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleLoved working with you and you made my property search and move in perfect, thanks
Maureen · 16 April 2025
Agent replied · 10 December 2024
Dear Maureen Namusoke
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotVery helpful staff
Very helpful staff, especially as we are not resident on the Island. They made the whole process very easy.
Chris · 24 February 2025
Agent replied · 2 June 2026
Dear Chris
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
★★★★★ 5/5
GoogleVery professional, friendly , kept us well informed throughout. Would highly recommend to anybody.
Libby · 16 April 2025
Agent replied · 10 December 2024
Dear Libby Neale
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI have been dealing with Rebecca from the lettings team at the Newport office. This lady is very kind, helpful and knowledgeable. She has gone above and beyond to assist with our rental. I would highly recommend her services at Hose Rhodes Dickson. Thank you very much Rebecca.
Samantha · 24 August 2023
Agent replied · 24 August 2024
Dear Samantha
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAmazing staff
Have helped me out massively and couldn't thank them enough :)
Adam · 30 March 2025
Agent replied · 25 April 2025
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotFriendly, supportive, helpful.
Everyone I've spoken to has been wonderful, it's been very quick and I've had a lot of support from Amy and Madison. They've both been really quick to get back to me, so friendly. It really has taken a lot of the stress out of this!
Emma · 15 August 2023
Agent replied · 23 August 2024
Dear Emma,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleLloyd and the lettings team have been absolutely great. Very responsive, very helpful and very accommodating. Lloyd has made it a really painless and stress-free experience. The on-boarding portal is all very easy to navigate and use too. Very happy with my experience with HRD
Thomas · 24 August 2023
Agent replied · 24 August 2024
Dear Thomas Cullen
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 4/5
TrustpilotHouse purchase in Freshwater
Our main contact was with Peter Barfoot, who kept us well informed along what was sometimes a tricky path. All arrangements for viewing, key collection and other matters were efficient and helpful.
Francis · 1 June 2024
Agent replied · 13 June 2024
Dear Francis
We are very happy Peter could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleGreat staff friendly and very covaporative specialy Maddison and Kayleigh
Farhan · 16 April 2025
Agent replied · 16 April 2026
Dear Farhan Khan,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
TrustpilotOutstanding service…
The main reason for a high star review is because of Jenny who is based in East Cowes . Jenny showed a lot of knowledge on the property we looked at,she was very professional and friendly. Nothing was to much trouble and she never rushed us when viewings property.
Mandy · 23 March 2023
Agent replied · 23 August 2024
Dear Mandy,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI was selling 2 homes that needed to complete on the same day in order to purchase a property in Wales. HSD's effort made the whole process easy. Ultimately a very friends and professional team. Thank you HSD.
Peter · 27 November 2023
Agent replied · 24 August 2024
Dear Peter Lamanna
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery happy with the excellent service from the Newport Office and in particular George Chapman who has been very helpful in arranging to put my house on the market. I have every confidence that George and the team will sell my house in a reasonable time frame through their hard work and dedication.
Maureen · 25 August 2016
★★★★★ 5/5
GoogleHRD ( Newport ) have been brilliant throughout the whole Rental process . Emily has been particularly helpful & has been available to speak to even out of office hours. I have had a very positive experience with the Newport office.
I would recommend them to anyone.
Lynette · 25 August 2019
★★★★★ 5/5
TrustpilotHonesty
Honesty, no negative opinions and sound advice, and took the time to explain everything and not pushy for me to make a very sad decision
Maureen · 25 May 2024
Agent replied · 13 June 2024
Dear Maureen
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
★★★★★ 5/5
GoogleEmily was really helpful when we moved into our house in June. Efficient with communication and always at the end of an email to answer our questions. The whole process with a Hose Rhodes was dealt with really professionally and in a timely manner. Many thanks!
Alice · 25 August 2019
★★★★★ 5/5
GoogleWe found the staff incredible when we hit a bump in the road during the move, they always answered our questions and kept us in the loop or chased what needed to be chased, thank you!
Alice · 24 August 2023
Agent replied · 24 August 2024
Dear Alice Ball
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleOnly just had recent 1st contact with this branch(Newport) they have been very professional so far. I used the branch in Ventnor many years ago. They have a nice feel that runs through the company.
Marc · 24 August 2023
Agent replied · 24 August 2024
Dear Marc
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotThe whole team was terrific and made my…
The whole team was terrific and made my sale work!
Will · 12 December 2024
Agent replied · 28 December 2024
Dear Will
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
★★★★★ 5/5
TrustpilotWe found Jenny and Ryan very helpful…
We found Jenny and Ryan very helpful and they kept us up to date with feedback which was very useful. And we’d like to thank them both very much for their hard work and patience! Thanks guys 🤩🤩🤩🤩🤩
Carly · 31 March 2023
Agent replied · 23 August 2024
Dear Carly,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotHighly recommend
Everyone in the Newport branch are so helpful and friendly
Lorraine · 11 October 2024
Agent replied · 22 November 2024
Dear Lorraine
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
★★★★★ 5/5
TrustpilotJane & Peter at Hose Rhodes Dickson…
Jane & Peter at Hose Rhodes Dickson Freshwater have been superb from sale to completion. Kept Very well informed throughout the sale.Very happy 😃 and both lovely people!
Michael · 16 September 2023
Agent replied · 23 August 2024
Dear Michael,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
GoogleBe warned do not expect to get your full deposit returned, it seems an expectation on their part you will not, this was clearly voiced when I handed back the keys, prior to checks she said I will get deposit back after quotes? Quotes for what exactly prior to inspection?This was a big red flag clearly, I would never recommend or use this company again. I was warned however after I had moved in unfortunately....NegativeResponsiveness, Professionalism, Value
T · 24 August 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
