Trusted Agent profile · Newmarket
★★★★★
1,577 reviews across 1 platform
9 Cotton End Road, Exning, Newmarket, CB8 7NN
Savills Lettings's office in Newmarket, at 9 Cotton End Road, is rated 4.1 out of 5 across 1,577 reviews on 1 platform. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Savills Lettings won in 2026.
The Trusted Agent 2026 results for Savills Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newmarket office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic customer service from Jess Exley
Fantastic customer service from Jess Exley. In my dealings with her she was very professional and helpful.
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
1/5
TrustpilotCrimnals working in league with…
Crimnals working in league with Landlord to steal deposit , secret and ambiguous terms in tennacy agreements.would avoid at all costs in future
Hi Martin, we're sorry to hear this. We take all feedback seriously, so would like to investigate the comments raised in your review. Please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
5/5
TrustpilotGreat service
Anthony, Bree and Elena did a great job of quickly finding me great new tenants. I highly recommend.
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
5/5
TrustpilotOur sale
We were always kept well informed with helpful and experienced guidance, thank you very much
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotI had a small but complicated query…
I had a small but complicated query about my rental property which was swiftly followed up by Aliya Charnley and everything was quickly sorted out.
5/5
TrustpilotEfficient
Efficient, courteous and successful - what more could you want?!
Thank you for taking the time to leave a review. We are so grateful for your kind words and hope to work with you again in the future.Regards,The Savills Team
5/5
TrustpilotSavills Newbury
I was very happy with the way Savills Newbury handled the sale of my parents’ house. Deborah Giacobbi provided just the right amount and timely communication about issues and progress.
5/5
TrustpilotThey were there to support the process…
They were there to support the process from offer through to completion. Would definitely use them again.
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
TrustpilotBrilliant, seamless service from start to finish.
Brilliant, seamless service from start to finish.The team are utterly wonderful; I highly recommend Savills Edinburgh.
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
1/5
TrustpilotAvoid
Avoid! Totally unprofessional and full of false promises they cannot deliver.
We are sorry to hear that you had a negative experience. We take pride in delivering great service, so we would like to learn more about your experience so that we can investigate. Please email more information to socialmedia@savills.com so that we can assist you.
5/5
TrustpilotSavills sold our house quickly and…
Savills sold our house quickly and efficiently with good communication
We appreciate your kind words and are glad to have been able to help you. Please feel free to get in touch if there is anything else you need.Regards,The Savills Team
5/5
TrustpilotExcellent service throughout
Excellent service throughout Calls always returned & E Mails responded toAlways felt they were there to help
We really appreciate your kind feedback. I am so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotExcellent buying experience
Excellent service buying through Daniel; responsive, transparent and helpful throughout.
I am very grateful for your kind words. Buying a home can be very stressful, so I am glad to have been able to assist. Please feel free to reach out with any further questions.Regards,Daniel
5/5
TrustpilotOf all of the agencies in London
Of all of the agencies in London, Savills has the best property management service. Thank you!
1/5
TrustpilotIgnoring deadlines
Ignoring deadlines. Extremely late on maintenance issues and returning deposits.
We are very sorry to hear that you have had a negative experience. We aim to provide excellent service at all times and we are disappointed to hear that we have fallen short. Can you please send more details to socialmedia@savills.com so that we can investigate?
5/5
TrustpilotBest agents in town
Best agents in town. They have the largest selection available and are very professional and trustworthy. Tzveta B.
Thank you for taking the time to review our service - feedback is always incredibly helpful. We are delighted that we met your expectations.
5/5
TrustpilotGreat service from George Prior
George Prior helped me find a flat, and he was absolutely fantastic. He was incredibly responsive, and helped me navigate each step of the process.
5/5
TrustpilotGraeme provided an excellent service
Graeme provided an excellent service - highly personable and professional
I am so glad to have been able to help and I thank you for your kind words. I look forward to working with you again in the future!Regards,Graeme
4/5
TrustpilotA professional experience from start to…
A professional experience from start to finish.
Thank you for providing us with an update and for taking the time to review our service
5/5
TrustpilotAlways a pleasure to deal with Savills
Always a pleasure to deal with Savills. They said they would sell and they delivered. Thank you to the great team in Battersea Park
5/5
TrustpilotSavills have been incredibly efficient…
Savills have been incredibly efficient from finding a tenant to them moving in
Thank you, Trevor. We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotGreat first class service provided by…
Great first class service provided by Sholto. Fully updated from start to finish.
Thank you for the positive review, Greg. It has been a pleasure dealing with you and enjoy your new home!Regards, Sholto
5/5
TrustpilotExcellent service and very easy to deal…
Excellent service and very easy to deal with the whole team at Savills
Dear Stephen, we really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotProfessional and very competent
During a slightly complicated purchase, Savills did an excellent job of keeping things moving forwards. Kay McKluskey handled the purchase and we found her to be professional, friendly and incredibly responsive. We would have no doubts in highly recommending both Savills and Kay.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Savills Lettings's Newmarket office has 1,577 reviews across 1 platform: 1,577 on Trustpilot (across the whole business).
Savills Lettings Newmarket is rated 4.1 out of 5 across all 1,577 reviews.
Yes. In The Trusted Agent 2026 awards: Savills Lettings, Newmarket won Trusted Agent; Savills Lettings, Huguenot Place won Trusted Agent; Savills Lettings, Rickmansworth won Trusted Agent; Savills Lettings, London won Trusted Agent.
Savills Lettings Newmarket, 9 Cotton End Road, Exning, Newmarket, CB8 7NN.
