Trusted Agent profile · Newmarket
★★★★★
1,577 reviews across 1 platform
9 Cotton End Road, Exning, Newmarket, CB8 7NN
Savills Lettings's office in Newmarket, at 9 Cotton End Road, is rated 4.1 out of 5 across 1,577 reviews on 1 platform. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Savills Lettings won in 2026.
The Trusted Agent 2026 results for Savills Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newmarket office, from every platform, shown as written. First names only.
5/5
TrustpilotSavills provided an excellent service…
Savills provided an excellent service in marketing and selling Nether Balgillo famhouse.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotThe entire team led by Sue where on top…
The entire team led by Sue where on top of every aspect of the process, finding a buyer immediately and guiding us all through to exchange.
1/5
TrustpilotI am a tenant who rents a property…
I am a tenant who rents a property through Savills, they could not be any worse. Not recommended.
Hi Kevin, we're sorry to read your review. We would like to investigate this - please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
5/5
TrustpilotSavills were great…
My recent experience with Savills was excellent. Aileen dealt with the sale of my house and did a great job. She kept me informed and was enthusiastic and professional throughout. I am very happy with the service they gave
5/5
TrustpilotIt was a pleasure working with Peter…
It was a pleasure working with Peter and Dexter from the Rickmansworth office. An honest straight forward estate agents, good comms and friendly.
5/5
TrustpilotFabulous service from Jess Exley
A fabulous service from Jess Exley at Savills. Professional, helpful, friendly and very knowledgeable. Exactly what we needed when choosing our new home. Thank you so much for all of your time and effort, great job! We love our new place 😁.
5/5
TrustpilotSaville's were excellent throughout the…
Saville's were excellent throughout the process of buying our house. Honest, transparent and always helpful, we were very well served.
1/5
TrustpilotProbably the worst customer service I have ever experienced!
We’ve just had to pull out of our sale and purchase, mostly due to developers solicitors being unreasonable, which isn’t Savills fault. However, what I am absolutely gobsmacked at is the appalling customer service received by 2 Savills members of staff on site. Arrogant, opinionated,rude, deceitful, argumentative....where to begin!
4/5
TrustpilotGot the house we wanted
Savills team helped us navigate a tricky purchase to a tight deadline.
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
1/5
TrustpilotThese agents do not help vulnerable…
These agents do not help vulnerable tenants. They are con artists and should be avoided at all costs!!
Hi Deb, we’re sorry to hear your feedback. Please can you email lettingscustomerservices@savills.com with further information? We will then be able to investigate this. Thanks
1/5
TrustpilotWould avoid and all costs
Would avoid and all costs, liars, and try to keep deposits.
5/5
TrustpilotSell with the experts
Reliable, personal and professional with unique experience and expertise. Sold
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotExtremely impressed.
A professional agent achieving impressive lettings in Hampstead village.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
4/5
TrustpilotGreat service from Harry Fisher in a…
Great service from Harry Fisher in a very difficult market.
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
5/5
TrustpilotProfessional and efficient!
Very professional and efficient service. I would highly recommend.
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotAlways receive a really good service…
Always receive a really good service from Alastair and the Savills Manchester Office
Thank you for taking the time to review our service - feedback is always incredibly helpful. We are delighted that we met your expectations.
4/5
TrustpilotAziz from Savills was efficient
Aziz from Savills was efficient, responsive, kind and patient though out the entire process. We found a lovely flat for our family
5/5
TrustpilotGreat Service throughout
Knowledgable, professional & caring service from the whole team. Very rare to find!
Thank you for your kind words and for taking the time to post a review.
1/5
TrustpilotThey Never disappoint…
They Never disappoint you...Disgraceful, continuing to let properties with known known safety concerns.
We are sorry to hear about your experience and thank you for bringing it to our attention. We’re keen to find out exactly how this happened so if you’d like to contact us to discuss this further please email us on LettingsCustomerServices@savills.com
5/5
TrustpilotFriendly The friendly service guiding me through…
The friendly service guiding me through the whole process of selling my property
5/5
TrustpilotQuick to respond and very efficient
Quick to respond and very efficient. Booked contractors in within a day or two.
5/5
TrustpilotIt was a complex transaction and I…
It was a complex transaction and I commend Laura for putting the deal through, I am very happy with the service
5/5
TrustpilotLucy Banks of Savills
Lucy Banks of Savills, Cambridge worked very hard from start to finish to achieve a successful sale of our property. We appreciated how she kept in touch with us and with the buyer and dealt with any matters promptly and efficiently as they arose.
5/5
TrustpilotWonderful team
Wonderful team. Superb communication and professionals. Pleasure to deal with.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Savills Lettings's Newmarket office has 1,577 reviews across 1 platform: 1,577 on Trustpilot (across the whole business).
Savills Lettings Newmarket is rated 4.1 out of 5 across all 1,577 reviews.
Yes. In The Trusted Agent 2026 awards: Savills Lettings, Newmarket won Trusted Agent; Savills Lettings, Huguenot Place won Trusted Agent; Savills Lettings, Rickmansworth won Trusted Agent; Savills Lettings, London won Trusted Agent.
Savills Lettings Newmarket, 9 Cotton End Road, Exning, Newmarket, CB8 7NN.
