Trusted Agent profile · Newmarket
★★★★★
1,577 reviews across 1 platform
9 Cotton End Road, Exning, Newmarket, CB8 7NN
Savills Lettings's office in Newmarket, at 9 Cotton End Road, is rated 4.1 out of 5 across 1,577 reviews on 1 platform. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Savills Lettings won in 2026.
The Trusted Agent 2026 results for Savills Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newmarket office, from every platform, shown as written. First names only.
5/5
TrustpilotSale of Beech Rise, St. Georges Hill, Weybridge
Very happy with the friendly and professional service provided by Savills through out the sales process.
Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that James and the team were able to achieve such a successful outcome on your behalf. With best regards, Simon Ashwell, Director.
5/5
TrustpilotSuccessful home purchase
Good experience with the team. Helped find the right home and then helped manage the lengthy London exchange and completion process.
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
5/5
TrustpilotExcellent service
Over the years, I have found Savills' agents to be trustworthy and diligent. My recent experience with Victoria Anderson-Stewart in Newbury confirmed my confidence in the agency. She was professional and helpful. Tom Bower
1/5
TrustpilotCleaning after all
As you will finish your tenet they will charge you for cleaning. No matters how good you will clean the room or apartment. They will charge for it. Easy money making.
5/5
TrustpilotExcellent service from Aziz Shah
Excellent service from Aziz Shah, he was extremely attentive and helpful.
Thank you, Isabel - it was my pleasure. All the best.Regards,Aziz
5/5
TrustpilotFantastic
Efficient, professional and friendly service. Jo and her team knew exactly what I was looking for.
Thank you for taking the time to leave such a kind review. Customer service is very important to us, so it is great to hear that we were able to help you.Regards,Jo
5/5
TrustpilotLauren helped me a lot during my stay…
Lauren helped me a lot during my stay all the time, always keen to help me solving the problem in the apartment.
5/5
TrustpilotVery helpful all the time and they were…
Very helpful all the time and they were able to make the process of moving simple and efficient.
Thanks Kush, pleasure to work with you.Regards,Luke
5/5
Trustpilotthank you Savills & Paige
Paige Ford helped me find a great place in Belsize Park for a short term stay. She was so efficient and pleasant. She made everything so easy. I highly recommend her and Savills.
5/5
TrustpilotLetting service over the past two years…
Letting service over the past two years was excellent; very professional.Thank you to all the team at Savills.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotA great service
Adel Virago-Zsupan has provided us with a great service Sorting out some difficult issues that we are very pleased with.
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
1/5
TrustpilotCost me £15 to call them and never got…
Cost me £15 to call them and never got through after waiting 25 minsEmails them and 3 days later still no response
Thank you for your feedback. We take it very seriously so could I ask you to get in touch so that we can discuss your concerns in full? Please email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this?
5/5
TrustpilotGuided us on the correct price for our…
Guided us on the correct price for our property so we ensured a quick sale and achieved over the guide price.
Thank you. Selling a home can be a difficult experience and we always try our best to make the process as smooth as possible. We are delighted you are pleased.
5/5
TrustpilotWe had great service from Millie…
We had great service from Millie Willsmer. She was responsive, friendly and did all she could to aid our purchase.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
5/5
TrustpilotBrilliant service - Esher branch
We have just purchased our property through Savills in Esher. Our search took some time - nearly two years - so we had chance to meet most of the staff. The service was consistently professional and it never felt like the staff is there just to make a quick sale but to provide a complete service. Thank you.
5/5
TrustpilotExcellent service from Savills Salisbury
Excellent service from Matt Orchard at Savills - very efficient and on the ball. Would thoroughly recommend.Nick Stovold.
Many thanks for your kind works, Nick. I am very pleased for you and hope you will be very please in your new home.Regards,Matt
5/5
TrustpilotGreat advise & Strategy
Amazing service from James Diaper of the Hampstead branch. I would highly recommend
Thank you for your kind words. I am glad to have been able to help you and hope to work with you again in the future.Regards,James
5/5
TrustpilotExcellent service
Excellent service, very efficient at every stage and all the team where a pleasure to work with.
Thank you, Susan. We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
1/5
TrustpilotAvoid
Avoid, don't waste your time with these. they are more motivated in taking all your details rather than showing you a property.
We are sorry to hear about your experience and thank you for bringing it to our attention. We’re keen to find out exactly what happened o if you’d like to contact us to discuss it further please do email socialmedia@savills.com
4/5
TrustpilotSavills are our go-to
My brother and I have used Savills for years to rent out our properties. Paige and Ali have been proactive and professional, quick to respond to any queries. One house has been let out; one flat is still looking for tenants.
1/5
TrustpilotSales staff that lie to get the sale…
Sales staff that lie to get the sale and then leave you
Thank you for your feedback. We would like to find out further details regarding this matter. If you’d like to, please get in touch by emailing us on socialmedia@savills.com.
5/5
TrustpilotSavills Feedback
David from the Wapping office did a great job - Responsive and willing to help.We recommend him.
Thank you, Victor - I really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards,David
5/5
Trustpilotextremely happy
Everything that happened during me getting the apartment was so easy and every member of staff was so helpful, amazing service
Thank you for taking the time to review our service - feedback is always incredibly helpful. We are delighted that we met your expectations.
1/5
TrustpilotCrooks
CrooksDon’t even trust them, ever.
We would like to hear more of your experience, could you please provide further information and context to socialmedia@savills.com so we can investigate?
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Savills Lettings's Newmarket office has 1,577 reviews across 1 platform: 1,577 on Trustpilot (across the whole business).
Savills Lettings Newmarket is rated 4.1 out of 5 across all 1,577 reviews.
Yes. In The Trusted Agent 2026 awards: Savills Lettings, Newmarket won Trusted Agent; Savills Lettings, Huguenot Place won Trusted Agent; Savills Lettings, Rickmansworth won Trusted Agent; Savills Lettings, London won Trusted Agent.
Savills Lettings Newmarket, 9 Cotton End Road, Exning, Newmarket, CB8 7NN.
