Trusted Agent profile · Newmarket
★★★★★
1,577 reviews across 1 platform
9 Cotton End Road, Exning, Newmarket, CB8 7NN
Savills Lettings's office in Newmarket, at 9 Cotton End Road, is rated 4.1 out of 5 across 1,577 reviews on 1 platform. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Savills Lettings won in 2026.
The Trusted Agent 2026 results for Savills Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newmarket office, from every platform, shown as written. First names only.
1/5
TrustpilotLiars
The absolute worst. Made promises to us that we would get the house we need badly. Tricked us and lied about an exclusive time clause. Disgusting.
We take great pride is providing an excellent service so to hear we have fallen short of your expectations is disappointing to say the least. If you’d like to, please email our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this.
5/5
TrustpilotVery professional Estate agents…
Very professional Estate agents providing good advice on selling and buying our propertyMillie provided outstanding communication keeping in touch throughout our selling processhighly recommended
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
5/5
TrustpilotExcellent customer service
Alison Tonner from Savills you are ⭐️⭐️⭐️⭐️⭐️ 5 star,she is helpful,polite and kind.
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Alison
5/5
TrustpilotHad a wonderful service from Savills…
Had a wonderful service from Savills Cambridge- Stewart C provided an outstanding level of professional service during a complicated transaction.Could not recommend more highly.
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
TrustpilotImpressive service from Keta and Ross
Impressive service from Keta and Ross - we are really happy that we choose Savills for our rented apartment in London ;0)
Thank you so much for your kind words, Torben. We hope to work with you again in the future.Regards,Keta and Ross
5/5
TrustpilotNot a straight forward property or sale . . .
Due to circumstances not a straight forward property or sale - but the team were knowledgeable, enthusiastic and kept me in the picture at all times. Great.
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your future endeavours.
5/5
TrustpilotJust bought a property in Kensington
Just bought a property in Kensington. We worked Emily Owen - Smith of Savills that was very helpful in guiding us through the process. Full mark to her and the team at savvils for making this experience so smooth and effective.Mats
5/5
TrustpilotEfficient, Friendly and helpful.
Kelly in the Kingsland Road office (London) is always efficient, organised and friendly. feels like genuine teamwork.
Dear Tony, Thank you for the lovely review, it’s a pleasure working with you. Kind regards,Kelly
5/5
TrustpilotI found the whole team very attentive…
I found the whole team very attentive but most of all they showed my time to listen and show compassion. Their attention to detail in the sale and hard work has been smazing
5/5
TrustpilotSavills Aberdeen
Aberdeen Savills branch were very kind and understanding.They were very helpful whenever I needed help.The photos and wording of the advertising for the property brochure were excellent.
Thank you for taking the time to review our service - feedback is always incredibly helpful. We are delighted that we met your expectations.
5/5
TrustpilotVery satisfied.
Jordan Fuller of Waterloo Office helped us very well. She was easily accessible, handled matters adequately. The online viewing was trustworthy. We are very satisfied.
5/5
TrustpilotExcellent and professional…
Excellent and professional support/service from Mr Dan Martin.
Thank you for leaving a review, we were very happy to be able to help you.Regards,Dan
5/5
TrustpilotGreat service and decent pricing
Great service and decent pricing. Really enjoyed the whole process and think they did a great job promoting my old apartment.
Hi Sarah, we really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotIt was an absolute delight working with…
It was an absolute delight working with Tom. He succeeded in selling out flat in weeks where other agents failed after taking months.
Thank you. Selling a home can be a difficult experience and we always try our best to make the process as smooth as possible. We are delighted you are pleased.
5/5
TrustpilotHave been with Savills since October…
Have been with Savills since October and have had a great experience, Danielle Melia from Property management has been so helpful and communicative!
5/5
TrustpilotSeamless Contract renewal
Contract renewed online with a tiny rent increase without any fuss or bother at all. All questions were answered promptly and clearly
Thank you, Catherine. We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
4/5
TrustpilotSound advice in marketing the house…
Sound advice in marketing the house initially softly then at our request speeded up the process with 5 viewings resulting in one offer and subsequent sale.
5/5
TrustpilotGreat experience
Great experience of renting a property and then subsequently buying from the Savills team in Birmingham. Professional, efficient and friendly service from both the rental team (Sophie and Charlie in particular) and Sales (Milly).
1/5
TrustpilotRude staff
Spoke to a lady called Abby M was very rude and uniformative about a property I wanted to view won’t be using them to sell my home !
Hi David, we're sorry to read your review. We would like to investigate this - please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
5/5
TrustpilotPaul Cadge of Savills in Salisbury who…
Paul Cadge of Savills in Salisbury who was acting for our sellers, was consistently efficient, helpful and friendly during the four months between our offer being accepted and the date of completion. He was backed up by excellent staff in the Salisbury office. We could not have asked for better service.
5/5
TrustpilotMillie and Savills have been amazing…
Millie and Savills have been amazing helping us sell our home. They made the process enjoyable.
Thank you for your kind words. Selling a home can be very stressful and I am glad to have been able to make the process that bit smoother. Regards,Millie
5/5
TrustpilotFantastic!
Fantastic! True professionals, offering an exemplary service from start to finish. Thank you all so much.
Thank you for your kind words. We are so thrilled to have been able to help you. Please get in touch if there is anything else you need.Regards,The Savills Team
5/5
TrustpilotGreat team!
Highly recommend working with Savills. Great team, thank you so much for your professionalism.
Thank you for leaving a lovely review, we do appreciate it and with you all the best.
5/5
TrustpilotSale of family home.
Excellent support during the Sale of my flat, good level of contact and support during what could have been a very stressful process.
Thank you. Selling a family home can be a difficult experience and we always try our best to make the process as smooth as possible. We are delighted you are pleased.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Savills Lettings, Newmarket won Trusted Agent; Savills Lettings, Huguenot Place won Trusted Agent; Savills Lettings, Rickmansworth won Trusted Agent; Savills Lettings, London won Trusted Agent.
