Trusted Agent profile · Newham
★★★★★
1,176 reviews across 2 platforms
16 Royal Crest Avenue, Royal Wharf, London, E16 2TQ, Newham, E16 2TQ
LiFE Residential's office in Newham, at 16 Royal Crest Avenue, is rated 4.5 out of 5 across 1,176 reviews on two platforms, including 302 Google reviews rated 4.5.
Every review we hold for the Newham office, from every platform, shown as written. First names only.
5/5
GoogleIsobel was really helpful with our search, she was very kind, and as a foreigner, you really appreciate welcoming people as her! We really appreciate Isobel as an agent!
Dear Monica, Thank you for your kind comments regarding Isobel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
TrustpilotBilal has been very efficient in…
Bilal has been very efficient in problem solving and has excellent communication
Dear Simon, Thank you for your lovely words and for leaving a 5* review. Kind regards, Katie
5/5
TrustpilotEsmee is a top agent
Esmee Farrugia is the Agent who manages our property. She is super efficient, prompt with communication and comes up with clear advice and recommendations for all situations. We are really happy with her management skills and feel confident our property is in safe hands
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
1/5
TrustpilotIncompetent with repeated mistakes
I have been with them for approximately three years and in this time the person responsible for my property has changed 6 to 7 times I believe. This means that it is always my responsibility to keep up-to-date with whom I need to contact. Additionally, to this, the money was sent to the wrong person, not once but three times. Each time I was promised that it would change and that this was out of their control. When asked for compensation, it was denied as it was due to the change of internal processes. It reflects a fundamental floor within the way this company works that the turnover of people is extremely high and that they don’t own their mistakes. I have had the same tenant in the building from the start and apart from finding that tenant I have had mainly issues and very little positive to report. I have other properties with other agents that are much more competent. If you can avoid, please do and go for someone else.
Dear Dan, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Katie, Customer Relations
5/5
TrustpilotBreje Amar is a great property manager…
Breje Amar is a great property manager and really helpful
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleMy letting agent Isobel was really friendly and helpful. She understood what I was looking for and showed me an apartment that suited my needs well. Great experience!
Dear Cri, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with Luca (Safari ) during a recent flat inspection. He was polite, professional, punctual, and respectful of my home. He explained everything clearly and made the whole inspection process smooth and stress-free. I also really appreciated that he agreed to help me communicate with the landlord about rearranging the furniture. His friendly attitude and willingness to help made a big difference.
We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Katie
5/5
TrustpilotProfessional and efficient
Amrita made my tenancy renewal process seamless. She was very efficient and professional in sorting out the renewal process.
Dear Amit, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotExcellent service provided by Amrita Rathod
I want to express my appreciation for the excellent service provided by Amrita Rathod in renewing my tenant agreement. She was professional, efficient, and made the entire process seamless. Amrita was always prompt in responding to my queries and ensured every detail was handled with care. Her attention to detail and commitment to providing top-notch support truly stood out. Thank you, Amrita, for making this experience smooth and hassle-free! Highly recommended.
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
5/5
TrustpilotThank you Molly Tilley
From the start to finish, Molly Tilley was incredible amazing, friendly and professional. Molly went above and beyond to support me during the sale of a flat. She made a very stressful process smooth. I definitely will recommend Molly to my family and friends.
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
1/5
TrustpilotDont bother with this business
It was fine-ish up until we vacated the property. There was a massive leak in the kitchen ceiling, which they promised to fix when moving in, obviously they never did that and apparently the previous tenant was told the same thing. We vacated the property TWO MONTHS ago and are still awaiting some of our deposit. A massive shout out to the woman who handed our case for NOT doing her job, keeps telling us, shell get back to us, fix the issue etc etc and then never responds, is always in a meeting and so on. Shes possibly the most inept employee Ive spoken to from this business.Would never recommend this agency to anyone, unless you like to fight the agency months after youve left and then start creating disputes to get the ball rolling. Time wasters
Dear XXX, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Thank you for providing further information. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotSeamless tenancy
I had a seamless experience with Life Residential and one of the primary reasons being Mr. Marcus, who was our property manager. He was thoroughly involved throughout our tenancy in sorting out maintenance issues and following up on our various queries from the get go. There was prompt communication, clear response and direct action whenever needed. Very grateful for the support and cooperation received from Mr. Marcus throughout this time period.
Dear Dev, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
5/5
GoogleAleks has been very responsive, proactive and helpful with the entire moving in process and has made moving to royal wharf simple and easy. Highly recommended!
Dear Sahil, Thank you for your kind comments regarding the Royal Wharf team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
TrustpilotLife residential experience
I am very happy with the agency. Special thanks to James Handley, who has been exceptionally helpful throughout the process. Beyond his excellent work on the letting, he kindly took the time to consult with me on several related property matters.
Dear Elena, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
4/5
GoogleKamile was an excellent consultant! her attitude and clear information helped us a lot to finally find a flat in London. She was super helpful and easy to access as we had many questions. Now, we are having many issues with the heating and hot water in the flat and Sophie Kaur, our Property Manager is super fast answering and giving solutions and contacting the contractors. I will highly recommend Life Residentials.
Dear Liliana, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Katie
5/5
GoogleI would just like to say that it has been my first time renting in many years, and the experience I have had with Life Residential Royal Wharf is second to none! They made the transition as easy and straightforward as possible, including assisting with utilities and an easy moving day. As we know, it can be incredibly stressful, but with the team, it was a walk in the park! A huge shout out to Fern O'Dwyer, who was fantastic and beyond helpful in reviewing the property and answered every question I threw at her. What an absolute star!"
Dear Tristan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Negin, Customer Relations Team
5/5
GoogleMy friend and I were looking for a new flat and Kamile made the process very easy for us. She was very accommodating with viewings and got us a one at our most desired flat within 24 hours. Her communication has been great and overall has made the renting experience much better that we’re used to. She also visited the flat with us at key collection and was very welcoming.
Dear Simmy, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Katie
5/5
GoogleNot only did life find a great buyer (thank you Daniel)…Our sale of flat had some usual challenges that any central London flat has these days. Molly in sales progression has the patience of a saint, she also single handedly helped some administrative points from managing agent, counsel and solicitors. Genuinely without her help we would have been delayed. Life for sales has been a fantastic company and we even moved sales of other flats to them as part of our portfolio.
Dear Kiran and Magda, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and Daniel and Molly will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Negin, Customer Relations Team
5/5
GoogleBrian Gaglo is an incredible asset to Life Residential. As a letting agent he was flexible, patient and went the extra mile to help me secure an amazing flat that fit my requirements perfectly. Brian was extremely professional and knowledgeable throughout the letting process, helping me navigate it with ease. I’d also highly recommend him to anyone living overseas who can’t do viewings in person. He communicated everything so well and helped me find a beautiful flat in a very short time, guiding me through the referencing process and answering a million questions of mine patiently and candidly. I’ve been renting for a few years in London and I’ve found myself very happy with the way Brian has handled even the most difficult hurdles, and it has left an extremely positive impression of Life Residential. Thank you very much for being so kind and flexible Brian, I appreciate all your effort and support during what is normally a very stressful time for a tenant! If you are looking for a new flat to rent, you really can’t go wrong with Brian.
Dear Asma, We really appreciate you taking the time to leave such lovely comments about Brian. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotBilal has been excellent so far
Bilal has been excellent so far, good communications
Dear Vivek, Thank you for taking the time to leave a wonderful 5* review. Bilal will be thrilled to read your kind comments. Kind regards, Asma
5/5
TrustpilotThank you Amalie
Thank you Amalie, Molly and Charlie for your amazing support throughout the purchase of our property.
Dear Martin, It’s great to hear that you have had a brilliant experience with our Canary Wharf office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma
5/5
TrustpilotQuick, efficient, easy
Our property manager Breje is great. Very helpful, personable and efficient with assistance when needed.
Dear Soren, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotLife Residential has been very…
Life Residential has been very efficient at managing our rental property for over 15 years. Among the current support team, I would like to mention the excellent support from our Property Managers Luca Phillips-Safari and Esmee Farrugia who have been very efficient and helpful.
Dear Joseph, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
5/5
TrustpilotProfessional and Responsive Estate Agent
I recently worked with Amrita to renew my lease agreement. She was professional, responsive, and made sure I understood all the details, including the break clause. Her clear email about the break clause was particularly helpful.Amrita was also patient and gave me the space I needed to consider my options without any pressure or follow-up calls. Overall, I'm extremely satisfied with her service and would highly recommend her to anyone looking for a reliable estate agent.
Dear Mohammad, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Negin, Customer Relations Team
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