LiFE Residential Royal Wharf reviews in Newham

★★★★★ 5/5

Trustpilot

Great experience with life residential

Life residential have been great since we started renting one of their properties over 2 years ago. They have supported us throughout with contract renewals and making sure any problems within our flats are resolved ASAP. Our property manager Breje is great and always professional. She's always quick to answer any questions we have.

Izaan · 16 April 2026

★★★★★ 5/5

Trustpilot

Excellent, thorough, and accommodating service with Leighton Hanson

I recently had a property inspection conducted by Leighton Hanson, and I was highly impressed by his professionalism. We had a personal event to attend later that day, and Leighton very kindly agreed to accommodate an early morning visit. This flexibility helped us a great deal and took a lot of stress out of our schedule. He arrived exactly on time and was extremely polite. During the inspection, he carefully went through the property and took the time to ask if there was anything we needed fixed or checked. He made the entire process seamless, efficient, and proactive.

M · 17 September 2026

★★★★★ 5/5

Trustpilot

Wish there were more like her !

Well I had some issues that we brought to the notice of Rosita and she promised to help. She did. She resolved the issue to us and explained what had happened. She is a real gem at life residential . Always responds to any email we send her and sorts the issues out. Thank you Rosita

Sabina · 27 March 2026

★★★★★ 1/5

Trustpilot

Incompetent & Unprofessional company - AVOID at all costs

DO NOT use Life Residential. These people are incompetent, do zero actual work, and will drop you the NIGHT before move-in and call you the problem. I have no idea how this agency has so many 5-star reviews. I imagine they are bought, because this is not a company that has its act together. I had a move-in date of 8 August. I turned down two other flats for this one because LR and the landlord both confirmed it was mine once I passed referencing. I passed referencing. I'd already started moving my things in. The night before I was officially supposed to move in, LR called to tell me they weren't proceeding. That's it. After a full week of "it's coming, we're just so busy," they waited until the last possible minute to pull the plug. I had to go back, grab my belongings, pay for an Uber, and work out where I was sleeping that night, with zero notice. At no point did LR do a single piece of work themselves. When I was wrongly told my documents were missing, did LR check? No. They told me to call their own third-party referencing company and sort it out myself. So I did, for an entire week. I chased. I explained, over and over, that everything had already been submitted. I got passed to person after person, like five different people, none of whom knew what was going on or would take ownership of anything. LR's entire "handling" of my tenancy was forwarding me somewhere else and telling me they were busy. After a full week of chasing an agency that couldn't be bothered to check its own paperwork, after doing their job for them, I was the one who got labelled the problem. I was called "toxic" to the landlord. For following up. For asking what was happening with my own tenancy, after they left me in the dark for days at a time. They did nothing, dumped every ounce of effort back onto me, and then pulled the tenancy at the last possible second and blamed me for it. I got a phone call at 4pm the EVENING BEFORE I was meant to move in telling me that they don't want to proceed. I would avoid Life Residential at all costs - and this isn't even everything that happened.

Jessica · 13 September 2026

★★★★★ 5/5

Trustpilot

Lenni was very helpful and professional…

Lenni was very helpful and professional in sorting out the management key issue. She was quick to respond and made sure the issue was resolved smoothly. I appreciate her help and the effort she put into her work.

Claire · 3 August 2026

★★★★★ 5/5

Trustpilot

Daniele Spadaro, good communicator.

My communication with Daniele Spadero was very easy. He always responded quickly to any queries I had, and made the whole process of organising paper work for the new tenant as simple and straightforward as possible.

Marc · 10 August 2026

★★★★★ 5/5

Google

Isobel was very helpful with my property search she was professional the way she communicated with my self and regular updated me when new property’s come onto the market which suited my requirements I would definitely recommend Isobel when it comes to looking for new property very helpful and professional

Duchess · 13 April 2026

★★★★★ 5/5

Google

Conor was absolutely fantastic to work with! He made the whole process of finding our new home so much easier and less stressful. He was professional, approachable, and always went the extra mile to make sure we were comfortable with each step. His friendly attitude really stood out, and we couldn’t be happier with the service. Highly recommend Conor and Life Residential Royal Wharf to anyone looking for a smooth and supportive experience!

Trang · 15 September 2025

★★★★★ 5/5

Trustpilot

Compliment

Luca Safari is always acting as a helpful and supportive agent so far managing our account and being initiative and passionate in whatever errands. Quick response and 3E management skills are very much appreciated. 3E- Efficiency, Effectiveness and Economy. Hope we can work out the best results all along in the coming days. Thks much Luca!

Ng · 5 October 2026

★★★★★ 5/5

Trustpilot

Thanks Luca for the support you have…

Thanks Luca for the support you have given to me during the period of new tenant moving in. You have been responsive and great

Evelyn · 1 October 2026

★★★★★ 5/5

Trustpilot

The company makes a great effort to…

The company makes a great effort to resolve the problems! Thamaa is great at responding to everything and takes care of the tenants.

Renata · 24 September 2026

★★★★★ 5/5

Trustpilot

Breje has been very helpful and…

Breje has been very helpful and responsive to get our new flat up and running. She's been attentive to our concerns and helped us through the onboarding issues.

Mr · 17 August 2026

★★★★★ 5/5

Trustpilot

Exceptional service from Esmee Farrugia

Esmee Farrugia has been an absolute pleasure to work with as our property manager at Life Residential over the last few years. She is incredibly capable, always responsive, genuinely helpful and consistently friendly. Nothing is ever too much trouble for her and she approaches every query with a positive attitude and real professionalism.

Avril · 12 February 2026

★★★★★ 5/5

Trustpilot

I had a fantastic experience with…

I had a fantastic experience with Leighton at LiFE Residential. He was professional, responsive and genuinely helpful throughout a time-sensitive change to my tenancy. He contacted me promptly, kept me informed and went out of his way to help resolve my rental reference quickly, which removed a great deal of stress from the process. His communication was clear, kind and reassuring throughout. Thank you so much for your help, Leighton.

Miss · 22 September 2026

★★★★★ 5/5

Trustpilot

Great experience - smooth process through and through!

Great experience. Tyreek was responsive and made the entire process smooth from start to finish. He was always on top of things and settled me into my new, dream apartment. Highly recommend.

David · 16 July 2026

★★★★★ 1/5

Trustpilot

I dealt with was PUSHY and used a…

The estate agent I dealt with was PUSHY and used a CLASSIC BAIT AND SWITCH on us. My girlfriend and I put an offer in on a flat and shortly after signing the contract with the agreed time, they said they couldn't do that day due to the landlords issue. Then the agent was very pushy, calling up multiple times to force another date we could do, he refused to take a no. Then when we ultimately said we don't want to do the later date they said that they are going to keep the £500+ 1 week holding deposit because it is OUR fault. I would just stay away from this company. Just BE CAUTIOUS AS THEY WILL TAKE YOUR MONEY AND REFUSE TO REFUND IT.

Johannis · 14 July 2026

★★★★★ 5/5

Google

I had a great experience working with isobel during my property search. She kept me updated throughout the whole process, which made everything feel smooth and stress free. I was really impressed with how efficient and responsive Isobel was , always quick to answer any questions I had. Overall, I’m very happy with the service I received and would highly recommend her Thank you so much Isobel appreciate your help Many thanks Glen Wakelin

Glen · 13 April 2026

★★★★★ 5/5

Trustpilot

Esmee in Greenwich is a star!

Esmee in Greenwich is always so receptive to our asks and does her best to ensure good communication and mediation between myself and the landlord. She's well mannered, professional and most importantly, fantastic at her job!

Beth · 19 May 2026

★★★★★ 5/5

Trustpilot

Outstanding Property Management

Outstanding Property Management ​Abhishek Khurma of Life Residential has been managing my property, and ever since he has done that, things have gone extremely smoothly. He is very punctual, very professional, and very responsive. He takes care of every matter in a way that is excellent in all aspects. I highly recommend his services to anyone looking for reliable and proactive property management.

Mr · 18 September 2026

★★★★★ 5/5

Trustpilot

Our property manager is very responsive…

Our property manager is very responsive and helped solve the problem in few days. Great agent. Thanks Bilal!

Lena · 6 August 2026

★★★★★ 5/5

Google

I had a fantastic experience with Life Residential. The whole team was professional, responsive, and genuinely helpful throughout the process. A special thank you to Poppy, who went above and beyond to assist me, her support, communication, …

Hlumelo · 16 March 2026

★★★★★ 5/5

Google

I am moving into my new apartment today, and I couldn't have asked for a better experience with Life Residential. Conner, my estate agent, was absolutely fantastic from start to finish. He was professional, responsive, and incredibly helpful throughout the entire process. Whether it was answering my questions, arranging viewings, or ensuring a smooth transition, Conner went above and beyond to make everything stress-free. If you're looking for an estate agent who genuinely cares and delivers excellent service, I highly recommend Conner and the team at Life Residential. Thanks for making my move such a positive experience!

Sandra · 16 December 2024

★★★★★ 1/5

Trustpilot

Never rent from these people

Rented a 1 bed in Westgate House from Life Residential for a year. Expensive - £1700pcm, especially given the experience of living under them. I cannot begin to tell you how unprofessional their whole team was. We had Life Residential estate agents unlocking our front door at 5pm on a weekday to show prospective tenants our flat when we were midway through our tenancy. This happened twice. Issues were almost never fixed, we had 5 property managers in a 1 year tenancy, none of whom responded to emails or were ever available when you phoned the office. Life Residential refuses to ever give us our landlord's details, which is literally illegal. We almost lost our new flat to move into because our property manager never responded to the referencing company. When they did they said my wife never lived with me even though she was literally on the tenancy. We paid for a deep clean when we moved out and Life still tried to charge us £120 cleaning fee. 2 weeks after our tenancy ends and we are still chasing for our deposit, having to go to TDS to get it back.There were hidden charges in the rent - the heating and ventilation added another £100 a month to the rent which was not discussed. Pets were said to be allowed but then when we moved in we had to pay a 'licence' to have them.We had severe issues in the property itself, including terrible plumbing, standing water, poor ventilation. Issues took months to fix or were just ignored, both through their online system and email/phone. The '24/7' concierge was never at the desk, we had parcels stolen and drunk homeless people walking around our hallways and trying to break into our front door because the 'secure fob' doors were broken more often than working. We had to call the police several times for this. The gym in the basement flooded with sewage water (as well as some people's flats) and also was out of order many times. Run a mile.

Alfie · 4 December 2024

★★★★★ 5/5

Google

I had the pleasure of working with Conor to secure a fantastic 2-bedroom flat in Stratford, and the experience was outstanding from start to finish. He arranged a same-day viewing and completed the entire process in just 7 days, making it incredibly smooth and hassle-free. During the viewing, Conor went above and beyond, allowing me time to take a video of the flat to share with my other flatmate and patiently waiting while I did so. He also negotiated on our behalf to get an excellent deal with the landlord, ensuring we got the best value possible. What truly stood out was Conor’s attention to detail. He noted minor issues, such as staining on the carpet, and made sure everything was cleaned and the flat was handed over to us in pristine condition. His quick responses on WhatsApp and clear communication throughout the process made it all the more reassuring. Conor’s professionalism, dedication, and effort to go the extra mile make him a standout agent. If you’re looking for someone who truly puts the client first, Conor is the person to work with. Highly recommended!

Mohmmed · 26 November 2024