Trusted Agent profile · Newham
★★★★★
1,179 reviews across 2 platforms
16 Royal Crest Avenue, Royal Wharf, London, E16 2TQ, Newham, E16 2TQ
LiFE Residential's office in Newham, at 16 Royal Crest Avenue, is rated 4.5 out of 5 across 1,179 reviews on two platforms, including 302 Google reviews rated 4.5.
Every review we hold for the Newham office, from every platform, shown as written. First names only.
5/5
TrustpilotI am very happy with the services…
I am very happy with the services provided by my property manager Leo Leong in respect of the property at 27 College House. I’ve found Leo very responsible, professional and efficient in his work. He has done a wonderful job and I wanted to say a BIG THANK YOU.
5/5
TrustpilotGood estate agent
Good estate agent, the property managers were all very helpful!
Thank you for leaving a 5* review. Kind regards, Katie, Customer Relations Team
5/5
GoogleWould just like to say thank you to our property manager, Brogan Dawes on her excellent service. We addressed to her that something was not working in the apartment and within 2 days our problem was solved and all fixed. Thank you for your prompt service Brogan. Would highly recommend.
Hi Michael, great to hear that Brogan is doing a great job. Thank you for your feedback.
5/5
TrustpilotEfficient and prompt service
My tenancy renewal was handled very efficiently and promptlyby Ludmila. No complaints.
Dear Peter, Thank you for taking the time to leave such a great review regarding your experience with Ludmilla. Kind regards, Negin, Customer Relations Team
4/5
TrustpilotWas poor but now a great service
Was really disappointed with our first property manager Thomas, but now we have the loveliest property manager Leilani who is very efficient and communicative. She is very competent at her job and has gone above and beyond to ensure issues are resolved in a timely manner and with the sound solutions.
5/5
TrustpilotEverything was well
Everything was well, neatly and quickly
5/5
GoogleWe rent our flat with Conor. You can contact him easily and will get a quick response. He's attentive and helpful.
5/5
TrustpilotGood service
I communicated with Nick from life residential throughout my tenancy at canary wharf. From the very start, he was very professional and swift to answer any query/problem. In multiple occasions he solved some problems with my minimal involvement. I wish him & life residential all the best.
5/5
TrustpilotAbby Gooptu in the Renewal Department got me everything I wanted and more.
Renewal of the rental contract with my tenant was seamless. Abby explained the position, I approved a rise in the rent and she got me more than I asked. Can’t ask for more than that!
5/5
TrustpilotKind, responsive, helpful
I’ve been in contact with multiple people from the company, with the main one being Claudio. I’ve been renting for a few months now and they have been nothing but extremely kind, responsive and useful. They always respond within the day and it’s very easy to reach them and work with them.
5/5
TrustpilotThanks to Lorrell Fowlin
Getting the deposit refund involves lots of communication and paperwork but Lorrell did follow up and monitor the whole process closely. She did a good job in helping me to go through the process, million thanks!
5/5
TrustpilotSzilvia Nemeth
Szilvia Nemeth, our property manager has been handling the tenancy of our apartment for the last couple of years or so. She is professional, timely in her communication and handles various issues relating to the tenancy with efficiency and speed. We are very pleased with her professional performance.
Hi Voon Kar, thank you for your review on Szilvia and the service she provides managing your apartment. We're pleased to hear that you are satisfied with her performance and we hope that you continue to enjoy letting and having your property managed by LiFE.
5/5
TrustpilotEfficient renewal experience
Efficient renewal experience. Thanks for Abby's help.
Dear Qiunhan, Thank you for leaving a 5* review. Kind regards, Katie, Customer Relations Team
1/5
GoogleOnce you move in they just ignore you. I have not received instructions on how to use the equipment in the flat. Can't put the heating on for 2 weeks in December! No information about how to pay for water, heating, zero assistance. Just not replying. It was a miracle that I was able to get them to send me the inventory reportNegativeResponsiveness, Professionalism
5/5
TrustpilotVery helpful early renewal experience…
Very helpful early renewal experience with Abby from Renewal Department!
Dear Stephen, Thank you for leaving a 5* review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotRental renewal
Over the last few weeks, I have been guided by Ms Ilinca Loanovici on the prevailing rental rates at County Hall, and successfully finalised the renewal with existing tenants.I would like to express my appreciation to Ms Ilinca plus give her credit for guiding me accordingly.
5/5
TrustpilotGood service and follow up by Abby…
Good service and follow up by Abby Gooptu. Pls keep it up.Thanks
Dear Bill, Thank you for taking the time to leave a lovely review regarding Abby. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotResponsive and helpful
Becca has been a great property manager, very responsive and helpful in following up on a number of queries.
5/5
TrustpilotRenewal
Very smooth and quick contract renewal process.
Dear Margus, Thank you for leaving a 5* review. Kind regards, Katie, Customer Relations Team
1/5
TrustpilotPoor service over all !!!!
I will not suggest using them to rent out your property because of their poor service, exorbitant fees, and the fact that tenants move in after the contract is completed. They don't give a damn!. I would strongly advise renting out or selling your property somewhere else!
5/5
TrustpilotHappy with the service
Cristina Luntraru helped us a lot with different little issues the first weeks. I’m glad she helped us, She’s accurate and solves everything quickly.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
TrustpilotGreat renewal experience
Great renewal experienceWe renewed our tenancy agreement and the process was smooth and without any complications. Our renewal consultant was Kalidass Uvaraj.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
1/5
TrustpilotNightmare
Nightmare to deal with
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Negin, Customer Relations Team
5/5
GoogleI had a lovely experience working with Fern ODwyer, she was very helpful and responsive.
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. LiFE Residential Royal Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newham.
