Trusted Agent profile · Newham
★★★★★
1,180 reviews across 2 platforms
16 Royal Crest Avenue, Royal Wharf, London, E16 2TQ, Newham, E16 2TQ
LiFE Residential's office in Newham, at 16 Royal Crest Avenue, is rated 4.5 out of 5 across 1,180 reviews on two platforms, including 302 Google reviews rated 4.5.
Every review we hold for the Newham office, from every platform, shown as written. First names only.
5/5
TrustpilotA very positive experience
Our Property Manager, Lauren Turner, has been extremely attentive and responsive to any queries we have. We very much appreciate working with them.
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Katie
5/5
TrustpilotReally professional and helpful
Overall great experience! Thanks to Abby from the Renewal Department, my partner and I could quickly and easily renew our tenancy contract for another year.
5/5
TrustpilotMassive Thanks to Shruti Shrungarpure from Life Residential
I had been facing this chilling read issues since 2021. Others did help me however one of the property manager Shruti Shrungarpure from Life Residential has gone out her way to help and fix the issue. I'm really grateful to Life Residential and Shruti Shrungarpure for such a great support.
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
TrustpilotAbby - Renewal Department
Abby was very thorough and responsible throughout the rental agreement renewal. Thanks for your help!
5/5
GoogleI had an excellent experience finding my new apartment with Life Residential. My agent, Conor, made the process very smooth. Would highly recommend!
Dear Dimitris, Thank you for leaving a wonderful 5* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotSmooth renewal process
Special mention to Ms. Amrita Rathod, she made our rent renewal process very smooth and stress free. She patiently understood our requirement, suggested options and helped complete the renewal process.
Dear Chinmayy, Thank you for taking the time to leave a lovely review regarding Amrita. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotStraightforward and hassle free
Straightforward and hassle free. Abby was prompt, courteous and was able to work out a good renewal option for my wife and I. Splendid job!
5/5
TrustpilotAbby of the Renewal Department in LiFe…
Abby of the Renewal Department in LiFe Residential was exceptional in handling the tenancy renewal. She was very professional, courteous, prompt and very responsive. Abby did a great job!
Dear Ned, Thank you for taking the time to leave a lovely review regarding Abby. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotTenancy Renewal
I relied on the professionalism of Ms Chanelle Pierre for my recent tenancy renewal. She provided advice on the current market rate, which helped me in my decision making.
Dear Vanessa, Thank you for taking the time to leave a wonderful 5* review. Chanelle will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotKareena was very polite and helpful…
Kareena was very polite and helpful in resolving our boiler issues. We felt informed and listened to throughout the process.
5/5
GoogleConor, our awesome agent, went above and beyond! He was super helpful and explained everything in detail. He’s the ideal person to guide you in finding the perfect rental. and always ready to lend a hand.
5/5
TrustpilotLudmila Carvalho is very helpful
5/5
TrustpilotGreat ServiceAlways very fast responses from your…
Always very fast responses from your team. Kelvin Luk very helpful with a recent maintenance issue in fixing shower and toilet flush. Repairs completed immediately. Good job!
Dear Deric, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotMaddie dealt with my deposit swiftly…
Maddie dealt with my deposit swiftly and was a pleasure to speak with. Always responsive and realistic.
Dear James, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
TrustpilotI’m very happy with the service…
I’m very happy with the service provided by Life Residential. For the past two years they have been making the process of renting in London easy and hassle-free.
Dear Olivia, Thank you for leaving a 5* review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotAmrita Rathod great service
I have been working with Amrita on a renewal and have found her to be very professional and efficient.We were very well informed and guided through the whole process.
Dear Balbir, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotGood professional service
Good service and professional at all times. Fast responses and found me a tenant quickly thanks to Eduard and Taylor.
Hi MKK, we really appreciate your time - glad to hear Ed and Taylor have impressed you! Thanks.
5/5
TrustpilotCristina Luntrariu is always on top of…
Cristina Luntrariu is always on top of the things by being helpfull and very nice. She assists imediately!
5/5
TrustpilotHelpful staff
My washing machine broke down and Luke Parker was very helpful to help me get it fixed before Christmas
1/5
TrustpilotTerrible agent
Terrible agent. They just don't care about you and treats you so badly and acts like as if they are doing you a favour even though you are paying so much to rent via them. If you have an option, please never rent through them. Even if you are asking for the slightest thing, they dump a huge fees on you. They only care about the landlord. I will never rent through them again.
5/5
TrustpilotI have found the team members very …
I have found the team members very professional, patient, polite, responsive and supportive.They did not hesitate to allocate and spend time responding to my queries, providing information and offering practical solutions.The speed and quality of the services I have received so far have been amazing.I believe the senior management and staff are trying to provide a great customer service experience.Thank you all and good luck for the future.
Hi Hossein, thank you for leaving us your feedback. It's so lovely to hear that you have found our staff to be professional, polite and supportive and that you have been amazed by the speed and quality of our service. We are thrilled that you are so happy with us and that you appreciate our vision to offer great customer service to all customers. Thank you very much for your comments and time, we really appreciate it 😊
5/5
TrustpilotAbby made everything easy with the…
Abby made everything easy with the renewal of my rental flat's contract. thank youclive hallett
5/5
TrustpilotI would like to comment on Abi Shanks
I would like to comment on Abi Shanks, the property manager for my apartment at Lincoln Plaza. She has shown tremendous professionalism in both processing the outgoing tenants and also getting the apartment in good condition for the incoming tenants. She is prompt and clear in our correspondence, exercise initiatives which makes my job as an overseas landlord a lot easier.
Hi there, thank you for your feedback! We're pleased to have provided you with a 5* service!
1/5
TrustpilotThey ignored my email
I sent an email asking what percentage commission they charge for selling a flat and I was totally ignored. Clearly they only reveal this information after visiting your property to work out how much they'll get away with. Really unprofessional to not reply at all. I'm not arranging a visit and valuation unless I know the commission rate, so I'm not wasting my time. I'll just go elsewhere.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. LiFE Residential Royal Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newham.
