5/5
TrustpilotResponsive
Luke has been great at communicating. He has been responsive when dealing with our queries. He recently replaced our previous property manager and has been doing well so far. :)
Trusted Agent profile · Newham
LiFE Residential Royal Wharf reviews in Newham
★★★★★
1,180 reviews across 2 platforms
16 Royal Crest Avenue, Royal Wharf, London, E16 2TQ, Newham, E16 2TQ
LiFE Residential's office in Newham, at 16 Royal Crest Avenue, is rated 4.5 out of 5 across 1,180 reviews on two platforms, including 302 Google reviews rated 4.5.
Reviews
Every review we hold for the Newham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAmrita Rathod
Amrita's professionalism and approach to the tenancy renewal process were exemplary. Her attention to detail and clear communication facilitated smooth interactions between the landlord and myself. I greatly appreciated her prompt responsiveness to any inquiries or concerns, which instilled confidence throughout the process. Overall, I am thoroughly impressed with Amrita's services and wouldn't hesitate to recommend her to anyone in need of similar assistance. Thank you very much for your exceptional support!
4/5
TrustpilotAll good!
All good!! We got some issues with the flat and our Manager was able to contact quickly the landlord and to solve / get a compensation for the inconvenience.Thank you!
5/5
TrustpilotRenewal managed professionally
Abby of Renewal Department from LR has proactively initiated the renewal process and offered sufficient turn-around time for all parties to discuss. Communication was well managed and I appreciate Abby's follow up in a timely manner.
Agent replied · 23 October 2024
Dear KL, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Abby, and hope we can help again in the future. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotResolution to a complex issue
I recently had a complex issue that had been pending for the last three years. Despite continuous escalation, multiple parties, including CEP energy providers, were not addressing the issue. However, my property manager, Rosita Kausiute, recently took decisive action to partially resolve the issue. I commend her for her efforts, as this was longstanding problem had previously gone unresolved for three years.
5/5
TrustpilotAbby Gooptu was very helpful ...
Abby Gooptu was very helpful and efficient in arranging the renewal of the tenancy of my flat in North Block, County Hall. Many thanks Abby.
5/5
TrustpilotBrooke N was excellent and dealt with…
Brooke N was excellent and dealt with my case really efficiently and was extremely communicative through the whole thing. Definitely could have done with her throughout the rest of our tenancy!
Agent replied · 23 October 2024
Dear Oli, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotGreat Service and Team Effort
The team at Life Residential has been very proactive and transparent in the way they handle the management and lettings of the property. This is useful for buyers located in another country, especially in today's current pandemic climate.Many thanks to Cristina, David, Jose, and Hannah. We are very appreciative of their efforts.
5/5
TrustpilotAbby is great
Abby is great, she contacted me for lease renewal and within 2 days everything was sorted and the agreement signed. Super efficient services, thanks dear Abby!
5/5
TrustpilotGreat customer service
Upon the invitation of Sunny, the Business Development Consultant of Life Residential stationed in Hong Kong, I met him and had the opportunity to learn about the recent property market condition, the town development situation as well as the rental affairs in connection with our flat under the management of Life Residential. I am glad of being able to have face-to face contact with their representative who is much concerned about their customers' needs and questions.
Agent replied · 23 October 2024
Dear YC Cheng, thank you so much for taking your time to let us know how we're doing. Sunny will be very happy to hear from you and so are we to know he's taking such great care of you and was able to provide you with all the information about the London property market. Please don't hesitate to get in touch with Sunny if there's any other information you require, or, indeed - pop in for a chat to our local Hong Kong office.
5/5
TrustpilotCristina was my property manager and…
Cristina was my property manager and she is really amazing. Supper attentive and going above and beyond to resolve anything quickly and effectively. 10/10
5/5
TrustpilotHad a faulty boiler
Had a faulty boiler. Becca was extremely helpful and efficient at managing the situation. Effective liaison between myself, landlord and contractors. Excellent colleague and property manager.
5/5
GoogleThanks to LiFE Residential and to Fern for supporting us with our recent moving. Right from the start, the whole team were attentive and communicated well throughout the process. I would definitely recommend this company for house search needs. Reliable and professional, thank you, Fern
Agent replied · 10 November 2024
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
4/5
TrustpilotAbby has been very helpful to liase…
Abby has been very helpful to liase with the tenant during tenancy contract renewal. We appreciated her prompt response and update of the market intelligence.
5/5
GoogleVery professional in manage the property. Sophie was a great help to us when the oven breaks down in our flat. She literally helped us replaced a new oven on the same day that the landlord agreed on the quote! Thanks!
5/5
TrustpilotGreat Renewal Contract Experience - Mr Kalidass
Our property is up for contract renewal and Mr Kalidass was handling our account. He was prompt in managing correspondences and managed to secure us a reasonable deal for the renewal. This was aided by Mr Colm as well. Many thanks to the Life Residential team.
5/5
TrustpilotI had an excellent experience with Life…
I had an excellent experience with Life Residential's tenancy agent. From the moment I inquired about a property to the day I moved in, their service was great. The agents are professional, responsive, and ensure a smooth transition for you. Any questions or concerns I had were addressed promptly, making the whole process stress-free. I highly recommend Life Residential to anyone in search of a reliable and customer-focused tenancy agent. Their dedication to client satisfaction truly sets them apart.
5/5
TrustpilotAbby Gooptu
Abby Gooptu recently helped with the contract renewal for one of our properties. She was extremely professionally competent and helpful and made the whole process a breeze. Thank you, Abby!
Agent replied · 23 October 2024
Dear Grahame, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotGreat work from Abbey
Great work from Abbey. Very prompt and professional. Got the desired result in the renewal of my tenancy. Thank you Abbey.
5/5
TrustpilotFantastic after care treatment…
Fantastic after care treatment especially from Emma ODonoghue with tax supporting documents for annual returns as a buy to let investor. I was very happy with life service throughout my landlord years!
5/5
GoogleScott has provided an extraordinary service for us. He understands our needs and delivered a tailored solution for us which precisely aligned with our requirements. He also helped us secure the house in such a short notice which allowed us to move in smoothly.
Agent replied · 10 November 2024
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
TrustpilotAmazing customer service
Amazing customer service regarding a maintenance query. Submitted by issue through the online portal and Leo Leung promptly helped me and organized someone to fix my issue the next day! I am very grateful and pleased with the service
Agent replied · 23 October 2024
Dear Zhaniya, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotRosita is super helpful and incredibly…
Rosita is super helpful and incredibly responsive - she arranged a repair for me recently and it was super smooth sailing.
5/5
TrustpilotGood And Fast Service
The replies from Abby Gooptu were quick and answered all of my questions I had regarding my renewal of contract.
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