Trusted Agent profile · Newham
★★★★★
1,180 reviews across 2 platforms
16 Royal Crest Avenue, Royal Wharf, London, E16 2TQ, Newham, E16 2TQ
LiFE Residential's office in Newham, at 16 Royal Crest Avenue, is rated 4.5 out of 5 across 1,180 reviews on two platforms, including 302 Google reviews rated 4.5.
Every review we hold for the Newham office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat professional work by Abby Gooptu…
Great professional work by Abby Gooptu who renewed my tenants rental agreement.Abby did great work very professional and at speed. Abby is a great addition to the team at Life residential. thank you.
5/5
GoogleI would definitely recommend LiFE - they are easy to deal with and very responsive whenever there is any issue. Cristina Luntraru in particular has been wonderful and always has our best interest at heart. She has helped me in several occasions, most recently with a personal dream of mine, where she helped contact the landlord and provided me with a response in less than two hours; calling me after work hours to tell me personally some life changing news!
Hi there, thank you for your feedback. We are so pleased to hear that Cristina has done a good job and you feel that she has your best interests at heart. We will make sure your appreciation is passed on.
1/5
TrustpilotI am extremely disappointed with the…
I am extremely disappointed with the way this company operates. I rented a flat from them for a year and on the day I moved out, I received a parking ticket from them even though the tenancy still valid , The worst part is, I did not receive any previous letters or notifications regarding this issue. And now, I have received a letter from DCBL threatening me with a court case if I do not pay. This kind of behavior from a residential company is unacceptable and extremely unprofessional.
1/5
TrustpilotSCAMMERS ALL THE WAY!
Have been more than a month now, the house has serious water pressure issues. Every week I am just hearing new stories. The management simply reverts standard responses with no real help.Terrible agency. I feel to be tricked in taking this house. Wasn't informed about the serious issues like water pressure! The company is stubborn in handling my troubles. Just very slow. They just simply don't care. I feel like they have tricked me into taking the house!
1/5
TrustpilotTerrible for tenants!
My flat had a major sewage pipe leak that flooded the whole apartment and rendered it unfit for habitation. I have since had to vacate the property but there’s been zero correspondence from LiFe residential, my calls are never received, they would not let me speak with the landlord or let me terminate the lease or reimburse me for the charges I’m incurring for an unoccupied flat!! The inconvenience this has been and continues to be plus the sheer lack of accountabiliy on their end is telling and abhorrent. Please do not rent with them!!
5/5
GoogleIt was a very smooth experience with Life Residential getting our first flat together as a couple. I and my husband felt very supported! Special mention of Fern, she was very communicative and always made the effort to answer all questions we had and help move things along with her colleagues quickly!
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
GoogleGreat and reliable service! Szilvia Nemeth was very proactive in securing the early renewal of a tenancy agreement and always answered my queries and concerns the same day!
Hi Julian, thanks for your feedback! It's great to hear Szilvia was proactive in securing an early renewal of your tenancy - we're happy you're sticking around!
5/5
TrustpilotHelpful Staff
My tenant at the Papermill House wished to negotiate a renewal before the end of the current lease. But he kept changing the length of the lease he wanted to renew. However, I saw Abby patiently help me negotiate the lease with my tenants. I finally agreed to the tenant’s four-month short-term lease, and Abby then quickly helped me complete the lease.I am very pleased with Abby Gooptu and her letting team, they are helpful, very patient and extremely efficient.
5/5
TrustpilotGood agency we rent from for a few years
We rent with Life Residential for a few years already around Isle of Dogs. So far all communications were made very clear, all needed questions answered and assisted, requests for fixing issues in the property timely resolved. Just recently we got contract renewal with their agent Pooja Pandya, which as well went smoothly all the way from initial communication with the Landlord to signing of the papers.
5/5
GoogleScott from Life Residential provided us with a very seamless and professional service during our search for a flat in London recently. He made the whole process of figuring out the various aspects of our cross-continent relocation a lot more easy and convenient. Would highly recommend!
Dear Loveena, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Scott. Please do not hesitate to contact us again. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotPersonal Service
Laura, the lovely lady who looks after my property, is a joy to deal with. She is proactive and always goes the extra mile to sort things out. She has been responsible for managing my flat for some time now and she keeps me informed in a timely manner of anything I should be aware of. Recently I have had a change of tenants and she has gone the extra mile to make sure that everything is in place for the new tenant, including arranging for some replacements. This has taken all of the hassle away from myself.....which has been a godsend.Laura you are a credit to Life Residential (along with your other colleagues who I have nothing but praise for).
Hi Bernadette. Thank you for your lovely feedback. We have passed on your thanks to Laura. Our team constantly strive to provide the best the industry can offer. We are glad that you are satisified with the service we provide. All the best.
5/5
TrustpilotShout out to Abby
Abby was the right balance of proactively tenacious while being professional and patient regarding a lease renewal. Exactly what you want and need from a a client / supplier relationship.
5/5
TrustpilotGood work is worth appreciation: Abby of Renewal Department has been…
Abby of Renewal Department has been informative, helpful and effective. A great asset to Life Residential. Thank you. (Alan)
5/5
TrustpilotTenancy Renewal
Ludmila was proactive regarding our tenancy renewal. She than dealt with the renewal in a fast and efficient manner.
1/5
TrustpilotIn the renewal of my tenancy I was…
In the renewal of my tenancy I was advised incorrectly by Life about the property's market evaluation. The renewal amount was higher than 2 other properties in the building were being advertised by Life. I was misleaded during the tenancy renewal proccess.
Dear Natália, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Katie, Customer Relations Team
4/5
TrustpilotMy property manager is Rebecca Stewart
My property manager is Rebecca Stewart. I found her helpful and proactive. For instance there were a number of works required at the end of the last tenancy and the quotes were all pretty high for what I thought were relatively simple jobs. Upon hearing this from me , Rebecca on her own initiative sourced for more alternative quotes and managed to get one which was at least 25% cheaper . It makes a huge difference when you have a manager that is aligned with you in terms of what is achievable and I am glad its Rebecca that is managing my unit.
Hi Ms E Lim, thank you for your feedback. That's great to hear!
5/5
TrustpilotRenewal Agreement
Have just finalised a renewal agreement for my flat with Chanelle Pierre. The service was swift and my email queries answered quickly to reach a favourable outcome. Thanks Chanelle!
1/5
TrustpilotI would give 0 stars if possible…
I would give 0 stars if possible absolute scammers flooded my apartment in the LG along with other 2 apartments to collect the insurance money and left me homeless with no money back since they force international students to pay all rent at once. Absolutely disgusting creatures leaches with no real job living on the back of society
Thank you for providing your feedback to LiFE Residential. I understand there was unfortunately a leak in your property when you were residing in it, and a senior member of our Property Management Team has been in contact with you previously regarding this. They have attempted to contact you again this morning in order to discuss any of your concerns further. Please do get back in touch as soon as possible so we are able to resolve this for you.
5/5
TrustpilotProactive rent reviews
Very satisfied with Life Residential so far on all aspects of the management of my property in London. Staff are very proactive in addressing issues as well as recent rent review from Chanelle, which resulted in an uplift in rentals. Good work!
Dear Aaron, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
GoogleConor, a property agent at Life Residential in Royal Wharf, made the flat rental process seamless and stress-free. His professionalism, responsiveness, and dedication to client satisfaction are greatly appreciated. Highly recommend his services!
Dear Abdullah, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie
1/5
Trustpilotworst rental experince in the 10year i have lived in london
I have lived in London for 10 years and rented and this is the worst company I have had to deal with, bad levels of staff turnover, terrible customer service, awful experience trying to rent another year and then again when moving out.
Dear Laura, I am sorry to read your 1* review comments. I have passed them to our Area Manager as we are keen to discuss this further with you and will be in contact. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotHad a great experience with Life…
Had a great experience with Life Residential throughout the three years of my tenancy. Great service, always timely and on point - strongly recommended.Special thanks to Cristina Luntraru for all her help, she’s been fantastic!Marco
5/5
GoogleA very straight forward, easy services in which fern helped me with my new home! Was a great help made the whole process so easy for me and my family! Couldn’t recommend her and this company enough to help find you the right place. Amazing
Dear Max, Thank you for taking the time to leave a wonderful 5 star Google review. Fern will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotThomas is very helpful and professional
Thomas is very helpful and professional in his services.He provides assistance even when those questions are not within his responsibilities.He provides quick turnaround and made good suggestions when issues arisen.
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