Every review we hold for the Newham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleKareem Mitchell Provided me with excellent Letting service. He worked with me to find me the right property and even with my 20 million questions he was there to answer any questions I had he was professional& made the whole experience enjoyable.
I would highly recommend him if you’re prospective tenant
Darlington · 14 April 2024
Agent replied · 10 November 2024
Dear Darlington, Thank you for taking the time to leave a wonderful 5 star Google review. Kareem will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
★★★★★ 1/5
TrustpilotIts been 6 weeks and we still have not received our deposit back
Its been 6 weeks since we ended our contract and we have still not received our deposit back. The team have been unresponsive for weeks at a time. The staff turn over is so high I have had to contact 4 different team members and repeat the process every time.
Laura · 2 May 2024
Agent replied · 23 October 2024
Dear Laura, I am sorry to read your 1* review comments. I have passed them to our Area Manager as we are keen to discuss this further with you and will be in contact. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotGood experience with Property Manager Leo Leung
I've had good experience with my Property Manager Leo Leung. He has always been very efficient and helped me to sort out some tricky issues, I would definitely recommend Leo, and Life Residential in general
Philip · 11 April 2024
★★★★★ 5/5
TrustpilotMatilde Tognetti Staff Review
Staff always available to help. Very good experience with Elisa.I personally find that Life Residential staff in general has got better now than my previous experience with you.I hope this will carry on and a big thank you to Elisa particularly.
Ms · 31 August 2017
Agent replied · 23 October 2024
Dear Matilde, thanks a lot for taking your time to let us know how we're doing - your feedback is much appreciated. Glad to hear Elisa has been taking good care of you.
★★★★★ 5/5
TrustpilotA+ service from Darcey who was a joy to…
A+ service from Darcey who was a joy to deal with during the check out process - service was above and beyond. Also a shout out to Becca for all her help during the 4 year tenancy.
C · 29 February 2024
★★★★★ 5/5
TrustpilotAbby from the Renewals department is…
Abby from the Renewals department is always on point, and has an excellent understanding of both my requirements and the reality of the market. Super efficient and once again has got me a renewal at a rate that I am happy with.
Tracey · 16 September 2024
Agent replied · 23 October 2024
Dear Tracey, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
★★★★★ 4/5
TrustpilotGreat support from Jessica
Jessica supported us efficiently and quickly to renew our lease!
Agatha · 16 October 2025
Agent replied · 22 October 2025
Dear Agatha, Thank you for taking the time to leave a lovely review regarding Jessica. Kind regards, Katie
★★★★★ 1/5
GoogleNot satisfied with renting with them to be honest. They never fix the issues you flag to them as a tenant and you spend ages chasing them to get things fixed. Still waiting for an issue to be fixed that I flagged back in November. Honestly atrocious.
Sophie · 13 June 2024
Agent replied · 10 November 2024
Dear Sophie, Thank you for your review although I am disappointed to hear your experience with our team has not been what we would have hoped for. Feedback is really important to us and the Director of the office is keen to discuss your concerns, however I am unable to find your details on our database. Please could you kindly email me at customerrelations@liferesidential.co.uk and I will ask him to get in touch with you directly. Kind regards, Negin, Customer Relations
★★★★★ 5/5
TrustpilotKalidass has been very helpful and…
Kalidass has been very helpful and contactable during my rental period. Communicating with him was very easy and has helped me with many things. Meanwhile, my previous agent from the this company was not the most communicative, so pick Kalidass if you can.
Nayla · 29 September 2023
★★★★★ 5/5
TrustpilotProperty management
We recently met our new property manager Thomas Chan at our flat. Thomas was extremely helpful with suggestions and he immediately supplied us with information he had researched.We have had good service from the lettings teams and property managers and hope it will continue.
Marcelle · 3 September 2023
★★★★★ 5/5
TrustpilotSpeedy response
I encountered some issues with my historic landlord statements. My property manager Kalidass Uvaraj was able to resolve them very swiftly within 2 days. I am highly appreciative of his efficiency and promptness in dealing with the matter.
Chris · 23 January 2024
★★★★★ 5/5
GoogleOverall, excellent services along with very helpful and responsive staff. A special thanks to
Ifrahim and Fern who provided endless support in helping me secure my tenancy. A professional team who I would recommend to anyone looking for a new home.
Al · 11 November 2023
★★★★★ 5/5
TrustpilotOur new Property Manager Jack Pigott …
Our new Property Manager Jack Pigott has been very professional and friendly resolving our queries we had. He is a real pleasure to deal with and he is a great asset to Life Residential. We are grateful for his support!
Susie · 15 June 2017
Agent replied · 23 October 2024
Hi Susie, Firstly thank you so much for your lovely positive feedback! We are so pleased to hear that Jack was professional and friendly when resolving your queries! Our employees know that our clients are of the utmost importance😊Have a great day and thanks again!
★★★★★ 5/5
TrustpilotAbby from the Renewals Dept was super…
Abby from the Renewals Dept was super helpful in getting the lease sorted. He was proactive and equitable to both the landlord and tenant (which is rare to find these days). Very happy with the service
Dhruv · 23 February 2024
★★★★★ 5/5
TrustpilotProperty maintenance
Recently, I encountered a misaligned toilet seat problem and contacted the property manager Kalidass Uvaraj. His response was very prompt and the resolution process was very fast. Many thanks to Kalidass for his professionalism and patience.
Keru · 22 February 2024
★★★★★ 5/5
TrustpilotGood experience with Account Manager
I asked Account Manager Kyna Chu for account dertails to complete my HRMC reporting. She promptly provided all the required data and took the initiative to provide the instructions for me to reactivate The Liferesidntial Portal. I appreciate her close follow ups and initiatives to help clients.
Steve · 30 May 2024
Agent replied · 23 October 2024
Dear Steve, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotThoroughly impressed with the service
I've been thoroughly impressed with LIFE Residential's proactive approach. They consistently anticipate and resolve issues before they arise, keeping my property in top condition. Their communication is timely and thorough, always keeping me informed. Tenant relations are handled promptly. Highly recommend their exceptional, proactive service!
Scorchin · 4 July 2024
Agent replied · 23 October 2024
Dear Scorchin Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
TrustpilotEverything is good and all questions…
Everything is good and all questions were handled by staff within a short period of time.
Kevin · 19 April 2023
Agent replied · 22 December 2024
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
★★★★★ 5/5
GoogleGreat experience working with Molly, Becky, Farwa, and Daniel. They have made what would have been a stressful process so much easier, and have supported me through from start to end. They were all very responsive which had help massively.
Big thank you to the team!
Yeoh · 13 June 2024
Agent replied · 10 November 2024
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
Trustpilot10/10 for Abby personally
Abby in the renewals department sorted our lease renewal out. Only person in the organisation we've got prompt responses from. Sorted it all in c.2 days, gave great advice when we were flip-flopping about a route forward. Seamless and professional. No complaints.
Sam · 19 August 2024
Agent replied · 23 October 2024
Dear Sam, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
TrustpilotAbby from life residnetial’s renewal…
Abby from life residnetial’s renewal department has been very patient and helpful. Answer my questions and raise request on my behalf to the tenant. She also help me understanding market situation and ensure we don’t fall out of the time scale. Recommend her and the team!
EmZ · 31 May 2024
Agent replied · 23 October 2024
Dear EmZ, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotRenting via Life Residential
I rented via Life Residential in Canary Wharf and my overall exercise was good. I like that they use IT tools to onboard and further manage the renting process which I think is helpful. My property manager Lorretta was professional and nice.
Jurgita · 12 September 2023
★★★★★ 5/5
TrustpilotThe Property Manager Miss Brooke…
The Property Manager Miss Brooke Nickless is excellent in her approach and in reporting back on queries. Thoroughly recommend her service 100%.
Jim · 11 October 2024
★★★★★ 1/5
TrustpilotVery disappointing services after commencement of tenancy
I am compelled to write this review after a series of disappointing experiences with Life Residential. Upon moving into the flat, I immediately encountered significant issues with two doors that were stuck, posing a serious health and safety risk, which should have been identified and resolved prior to occupancy. Additionally, the agency has failed to complete the check-in report, now overdue by seven days. This lack of professionalism and attention to detail in ensuring the basic safety and administrative processes are met is unacceptable. I urge potential renters to consider these serious oversights before deciding to engage with them.
Alexandros · 17 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
