Trusted Agent profile · Newham
★★★★★
1,179 reviews across 2 platforms
16 Royal Crest Avenue, Royal Wharf, London, E16 2TQ, Newham, E16 2TQ
LiFE Residential's office in Newham, at 16 Royal Crest Avenue, is rated 4.5 out of 5 across 1,179 reviews on two platforms, including 302 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. LiFE Residential Royal Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newham.
Every review we hold for the Newham office, from every platform, shown as written. First names only.
5/5
TrustpilotEmma Donoghue
I have been using Life Residential for 2 years. Emma Donoghue has been helping me a lot negotiating the contract renewal and home insurance refund. Her professionalism and negotiation skill are impressive to me, with prompt reply and detail explanation on my property situation. Thanks again.
5/5
GoogleI have had experiences with many estate agencies across London, and I have to say my experience with LIFE Residential was the smoothest and easiest yet! Massive thanks to Wesley who made the process so easy and was so helpful throughout with great communication, also Joley who was super helpful with they deposit and tenancy agreement. I would highly recommend this agency
4/5
TrustpilotWe are happy with the services and…
We are happy with the services and timely action taken against our complaints.Special thanks to Gina ( Property Manager) for her timely assistance.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
TrustpilotEmma is a great communicator
Emma is a great communicator and provides timely support and advice when required. Recently, I asked for her support and advice on a few matters and she provided me with clear, accurate and detailed information. She is very professional, helpful and I find her approach to problem-solving really effective. Thanks Emma
5/5
TrustpilotLudmila Carvalho was proactive in securing our renewal
Ludmila Carvalho was proactive and secured our renewal well in advance of the lease expiring. We greatly appreciate her professionalism and efforts to retain our existing tenant under mutually agreeable terms.
5/5
TrustpilotEfficient service
Property Manager was efficient in solving issues with the property
1/5
TrustpilotRENT WITH THEM AND SAY GOODBYE TO YOUR DEPOSIT
Highly disorganised, property managers keep changing every 5 minutes (without tenants being notified), emails often ignored or answered with huge delays... But the worst issue has come at the time of requesting my deposit back. I have rented in London for >10 years and I have never had to wait more than a few days for my deposit to be returned. It's been now 3 weeks since my tenancy has ended, and no one seems to bother replying my emails which has left me no option but to raise a formal dispute... I can't in good conscience recommend Life Residential to anyone. PLEASE BEWARE BEFORE RENTING WITH THEM!
5/5
GoogleIt was really great working with Conor. He is very responsive and willing to help and get things done quickly which is really nice given the London’s real estate market. He helped me find an amazing apartment in just matter of couple of days!!
Dear Hameed, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
5/5
TrustpilotExcellent Property Management from Esmee
Life Residential have been helpful throughout our tenancy, when an issue arose with a leaking boiler Esmee was quick to liaise with contractors and the landlord to see the issue resolved in a timely manner, and is still supporting us in rectifying any residual issues.
5/5
GoogleConor from Life Royal Canary has provided a lot of help in choosing the house, getting the complicated cross country check done, and all the whole process. His colleague Najib also helped me a lot on who process promptly and patiently. Very happy with the experience
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
TrustpilotI'm with Life for more than 8 years…
I'm with Life for more than 8 years with all my properties portfolio in London, Adam Fletcher and Lok Chan are the among the best of all property manager and desk lead.
5/5
GoogleChong Frankie, our agent with Life Residential, is super quick and very efficient in helping out with all our needs. What I appreciate is that he goes one step above and checks in to make sure we have all we need. Very happy with the service!
Dear Suzana, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
1/5
TrustpilotYou won't get your deposit back
It’s very unlikely that you will get your deposit back.I had a terrible experience with the handling of my deposit. I've been waiting for over three months and had to initiate a dispute process (I didn't have any other option). Please, don't make the same mistake I did. Avoid renting from this agency.
Dear Oscar, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotLife Residential Excellent and Best Service
Since the first time i moved-in until the checkout process both Kalidass and Kelvin as the property manager are really support me with all the informations and my needs. They are very responsive and really helpful also gave me a very clear directions. Very satisfied with the assist from Life Residential and all the team members, I have been very pleased with the service. Thank you for the assist and the support Kalidass, Kelvin, and all Life Residential team members that helped me through. Trusted and Recommended.
5/5
GoogleExcellent Service. Scott and his team handled my move with exemplary professionalism!
Dear Mukhtar, We really appreciate you taking the time to leave such lovely comments about Scott. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotExcellent service from Luca Safari at…
Excellent service from Luca Safari at the Greenwich branch during our property inspection. He was both efficient and friendly throughout the entire process!
5/5
GoogleGreat experience on findind a place to rent with Life Residential. Fern was a great help.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
TrustpilotAbby was proactive and efficient
Our Flat was coming up for renewal in 3 months time. But Abby was proactive in getting in touch with the tenant to agree the price. Every thing was so efficiently sorted. Abby kept me informed at all times during the process.
5/5
GoogleGreat experience with Conor, he was really helpful in making things direct and straightforward for new tenants like me
Dear Khánh , Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
5/5
GoogleConor’s been really helpful sorting out my apartment search, readily available to answer any questions I had. Would recommend!
Dear Mitch, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
TrustpilotGreat Agency - Who provide great support as a tenant
We’ve been with Life Residential for a couple of years now, they’ve been a great support whenever we have needed them.In particular I’d like to call out Chris M, our property manager. Anytime we’ve needed him he has been straight on it to support us and keep us informed. Sorting out our new lease with Chris in charge of things recently was both very pleasant and seamless!
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotVery reliable and professional…
Very reliable and professional residential services in London. Mr Ralph and Abby Gooptu have made my experience with LiFE Residential a very pleasant one. The moving in process was very easy going. The space considering the current market is reasonable. I would recommend LiFE Residential to anyone looking for property in Southark and central London.
Dear Ali, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotGreat Service
Life residential and in particular Colm Walpole have been very professional, efficient and friendly. They quickly found a new tenant for my property. I would recommend them without hesitation. They were always very polite, a pleasure to deal with. Many thanks to Colm and all involved.
Hi VW, it's lovely to hear that Colm offered you a great lettings service and was able to find a new tenant for your property. Thanks very much for recommending us and for your feedback, it means a lot!
1/5
Googleabsolute scam of a company will never ever deal with them.its been 2 months now and they are not giving my deposit back.i rented one bedroom apartment with them hired a company to clean the apartment everything was spotless and they still telling me it needs deep cleaning and they will charge me 600£ for that tiny bedroom apartment. scammers
Thank you for your feedback. We're sorry you're unhappy with the service provided, this is not what we want at all. Please contact info@liferesidential.co.uk should you wish to discuss your issue further. Thank you.
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