5/5
Trustpilotgood service
good service, and reliable.
Agent replied · 25 May 2026
Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
Trusted Agent profile · Newham
LiFE Residential Royal Wharf reviews in Newham
★★★★★
1,179 reviews across 2 platforms
16 Royal Crest Avenue, Royal Wharf, London, E16 2TQ, Newham, E16 2TQ
LiFE Residential's office in Newham, at 16 Royal Crest Avenue, is rated 4.5 out of 5 across 1,179 reviews on two platforms, including 302 Google reviews rated 4.5.
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Tell us what you need and we'll put you in touch. LiFE Residential Royal Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newham.
Reviews
Every review we hold for the Newham office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAvoid Life Residential at all costs
I recently moved (January) into a flat managed by Life Residential and the experience been horrendous. The flat was delivered at the start of the tenancy in an aweful condition including:- Broken heater in the bedroom in the middle of winter- Safety issue on the hob, meaning unable to use / cook in the kitchen- Dining table where the top was not attached to the legs so unable to use- Shower where the tap was stuck on boiling and where a pipe was leaking and needed replacing- Unpaid bills & council tax from the Life/landlord ended up with multiple visits from debt collectors after i moved in!Spent several months trying to liaise with Life Residential property managers/admin staff via email and phone calls with no action on any these points. After escalation to senior managers within Life Residential have learned that no action had been taken for two months. From I understand this wasn't the issue of the landlord as they had contracted Life to manage the property including sorting bills and maintenance. At the moment still have not agreed a satisfactory agreement to remedy all these issues/compensation.Would avoid using Life Residential at all costs.
Agent replied · 22 December 2024
We are sorry to hear of the issues that have occurred during your tenancy. I understand you have recently escalated this matter to a Senior Manager who we trust will be able to provide a satisfactory solution and plan of action to have any of the outstanding issues resolved promptly.
5/5
GoogleGood service espically with Isobel, always quick response
Agent replied · 16 April 2026
Dear Lin, Thank you for leaving a Google review for our Royal Wharf office. Kind regards, Asma
5/5
TrustpilotContract Renewal was great
Abby from Renewal Dept was great. All completed seamlesslessly.
Agent replied · 23 October 2024
Dear Sanjay, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotZoe Zenonos was our property manager
Zoe Zenonos was our property manager, she provided an outstanding service through her availability, dealing with issues promptly and walking us through each part of the process in an informative and professional manner; going above and beyond in every aspect. I couldn’t ask for anymore and would definitely use Life Residential again.
5/5
TrustpilotContract Renewal
My contract renewal process went seamlessly! I am immensely grateful to Jess Carson for her kind support throughout the process! Big ups LiFE Residential!
Agent replied · 22 October 2025
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
TrustpilotLife Residential Review
Sophie Kaur has been my agent for some time - and has always been responsive, professional and helpful! All my problems get sorted almost immediately, and I get a lot of help and updates thanks to her.Really good to have her - particularly after my previous agents that were much less engaged.Thanks Sophie!
5/5
TrustpilotLeo Leung is very professional and helpful
Leo Leung has been very friendly and helpful by providing me with the documents that I need promptly with good quality. He has a very professional, efficient and responsive attitude with my request. I'm very happy that my request is resolved straight away after my call on the same day, really appreciated.
5/5
GoogleI would like to say a big thank you to Wesley who helped us to find the ideal property for our needs. He put a lot of effort into helping us and we visited a few flats before finding the perfect one. Really good communication skills, and very supportive. He even reached out to us after the moving date just to check if everything was good. Thanks again!
5/5
GoogleBlend is helpful and supportive.
5/5
GoogleI had a great experience working with Kareem. I was feeling a bit low about finding a flat, then I met Kareem and everything went uphill. He was the best agent. Always kept me informed, was always on top of it, and made the move-in process as smooth as possible. Thank you so much!
Agent replied · 10 November 2024
Dear Victoria, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
TrustpilotI wanted to specifically shoutout our…
I wanted to specifically shoutout our property manager Leilani who is very responsive, always professional, and has been really helpful in the 5 months thus far we’ve rented with LiFE Residential. Whenever we’ve had an issue arise with furniture, utilities or even payments she was there ready to help.
5/5
GoogleExcellent service from Jonathan Pearson from start to finish. I found him very friendly and professional. After my rental offer was accepted there were a number of unique challenges from my end which made the next steps very stressful. Jonathan stayed calm throughout, was extremely supportive and gave advice to help me resolve each issue. I’m very grateful for all his help and would happily recommend him.
Agent replied · 10 November 2024
Dear Abi, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotFriendly and polite
Kacey Smail has been friendly and polite in setting up the new contract.
5/5
TrustpilotThank you Abby G
Thank you Abby G. Verry efficient and timeous.
Agent replied · 23 October 2024
Dear Andre, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotVery good experience with Life…
Very good experience with Life Residential. I was very impressed by the Property Manager, Ilinca Ioanovici. She was very friendly, attentive, reliable and helpful. Not only she was approachable, she always came back with an answer. I feel very grateful to have have such a support. Thank you so much Ilinca for her excellent service👍👍👍👍👍. Highly recommend!
1/5
TrustpilotVery cruel and inhumane Agent
Very cruel and inhumane staff. They spend 90% of my rent paying their charges and leave me with nothing to pay my mortgage. I just withdrew 2 flats from them At the back of the envelope 06/04/22 to 05/04/2023Invoices from Life Residential - #7,721.65Fees # 2,790.00Mortgage ~ # 9,800.00Additional Service Charge ~ #2500.00
Agent replied · 22 December 2024
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations
5/5
GoogleAlways a pleasure, blend.
Agent replied · 16 April 2026
Dear Justin, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma
5/5
TrustpilotTianna
Tianna was great with her advice and keeping me updated with everything.
Agent replied · 23 October 2024
Dear Ms Tognetti, Thank you for taking the time to leave a lovely review regarding Tianna. Kind regards, Katie, Customer Relations Team
4/5
TrustpilotWonderful Experience with Life Residential
Life Residential is really very professional & supportive and specially my property manager Emma ODonoghue is very prompt & co-operative all the time. She had been lighting fast in providing resolution to all the challenges I faced in recent past. My sincere thanks to Emma ODonoghue.
Agent replied · 23 October 2024
Hi Jaydip, thank you for your feedback!
5/5
TrustpilotRosita is fantastic
Rosita once again was amazing provided a prompt and effective assistance! Maintenance request handled quickly and communication is always professional. Highly recommend!
Agent replied · 22 October 2025
Dear Angeliki, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
5/5
TrustpilotAbby Gooptu
Thanks to Abby Gooptu who handled our lease renewal in a professional manner.
Agent replied · 23 October 2024
Dear Marjorie, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Katie, Customer Relations Team
4/5
TrustpilotThanks Abby Gooptu for your assistance…
Thanks Abby Gooptu for your assistance and endeavours re the renewal !
Agent replied · 23 October 2024
Dear Christian, Thank you for taking the time to leave a wonderful 5* review. Abby will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotThank you to Abby Gooptu
Abby Gooptu has been very helpful, a big thank you to Abby Gooptu.
Agent replied · 23 October 2024
Dear Will, Thank you for taking the time to leave a lovely review regarding Abby. Kind regards, Katie, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. LiFE Residential Royal Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newham.
