LiFE Residential Royal Wharf reviews in Newham

★★★★★ 5/5

Trustpilot

I am so pleased with Mandii Aujeley

I was so pleased to have Mandii Aujeley as my property manager to handle my property in London. She responded much quicker than I expected while handling the second time bed frame replacement. She direct liaised with the furniture supplier when the issue happened and kept me in the loop. Additionally, there was an email server problem from the supplier side and not able to receive my email. I found myself very helpless at the time because I was located in Hong Kong. Lucky, Mandii was very hands-on and called the supplier a few times to get the bed frame issue fixed asap. She also sacrificed her time on Saturday to update me with the status and make sure I was happy with her arrangement. I rated her with the best of the best service in Life Residential.

Aliena · 17 January 2022

★★★★★ 5/5

Google

Really impressed by how quickly the viewing was arranged and how professionally it was done. Ethan was very quick to respond to my request. He sent me a video over WhatsApp to see if I want to proceed. The video provided a good overview of the apartment. Once I was satisfied, he very quickly set up a viewing. He followed up very quickly after the viewing. Ifrahim was the gentleman who showed me the property. He was punctual and very polite. Once in the apartment, he gave a nice overview. What I liked about him was that he allowed me to take my time to look at whatever I wanted. The other thing about him was that he was very honest and upfront about the limited parking availability (when I told about a possibility of getting a car). If you want a professional, cordial and efficient service - I’d highly recommend Ethan and Ifrahim.PositiveResponsiveness, Quality, Professionalism, Value

Mir · 10 January 2022

★★★★★ 5/5

Google

Had a pleasant expereince working with Life towards renting my new flat. Scott was communicative, knowledgeable and always made sure any queries I had were answered promptly, truly commendable.

Luke · 11 November 2023

★★★★★ 5/5

Google

It has been a pleasant experience with Leo, he has helped me find the right house which is now our home.. It is important to listen to customer/clients needs and as I have noted, he does that remarkably and does not hesitate to go an extra mile to get job done with a smile on his face. He was prompt in replying to my messages and emails and extremely considerate. I am pleased. Thanks and Good Luck.

Pallavi · 11 November 2023

★★★★★ 4/5

Trustpilot

Mixed but overall positive

My experience with Life has been mixed. My experience was great with everyone in the team except one property manager who was initially assigned to my ( the said manager never responded, needed to be chased etc.) After sometime (and few many emails) the said property manager was replaced with Narcisse. She was the straight opposite of my previous property manager. She was very helpful, proactively kept me updated and made sure some of the issues in the property got resolved promptly. So mostly great people with few not so great ones

Praveen · 22 March 2025

★★★★★ 5/5

Trustpilot

Melody is a diligent and responsive…

Melody is a diligent and responsive property manager. She is prompt in her actions to deal with any issues. Well done

Puay · 29 April 2024

★★★★★ 5/5

Trustpilot

Life Residential Renewal Department

Abby from Life Residential's Renewals department helped me with lease renewal - serivce was impecable and execution flawlessMany thanks Abby!

Daniel · 17 May 2024

★★★★★ 5/5

Trustpilot

I was working with Amrita and team and…

I was working with Amrita and team and its been a great experience and smooth process . Help much appreciated

Rithika · 16 May 2024

★★★★★ 5/5

Trustpilot

Top notch Chanelle

Chanelle was superbly professional with making recommendations on our proposed tenancy and then securing it very efficinetly and promptly. Great service.

Mr · 27 April 2024

★★★★★ 5/5

Google

Thank you for all of your help. Becky has been amazing with the whole process couldn't do it without her

Happy · 14 May 2024

★★★★★ 5/5

Google

A young chap named Brian was extremely helpful in helping me find a 2 bedroom apartment for rent. I would highly recommend him!

Charlie · 15 March 2024

★★★★★ 5/5

Google

Amazing service and great help Blend you was great thank you again!

Jay · 16 March 2026

★★★★★ 5/5

Google

Thanks to Najib for being a great agent when we were looking for a new property. He helped us with any queries we had and provided us with clear guidance.

Angi · 11 April 2025

★★★★★ 1/5

Trustpilot

Shocking, a cause of many problems and financial loss

Shocking. I hope this review helps any private landlord considering whether to use Life Residential to make an informed decision.They have managed my property for nearly two years, and during that time, a set of keys has been lost, the carpet has been burned and destroyed by the tenant, a door handle was removed and not replaced leaving the property open to the outside and unsecured, unknown charges have been added to my account without invoices, and a worthless checkout report was undertaken which did not effectively document a large proportion of damage to my property. I have paid them approximately £10,000 and for this, by lack of management and disorganisation they have at least caused double this figure in damage to my property. They recommend a tenant to me who had bad credit, and lived in squalor. Having Life Residential involved in this matter has onward implications that I am still feeling the consequences of.Therefore, I hope I can save any landlord the stress and financial loss I have suffered as a direct result of having instructed life Residential to manage my asset, as it has been a very bad choice.

Caroline · 15 August 2023

★★★★★ 1/5

Trustpilot

Life Residential Agency (STAY AWAY)

Life Residential in London (2 Lakeside Drive) is one of the WORST LETTING agencies in UK to do business with as a LANDLORD. 1. They are always looking for things to "fix" in your rented apartment -- no matter if it needs fixing or not.2. Any small "fix" is charged at a HIGH PREMIUM. Example: Toilet leak costs over 200 GBP to fix???3. Example: A small damaged wood plank in the patio (no complaints from the Tenant) was estimated to cost to repair over 2,200 GBP!!!! 4. They always take the side of the Tenant on ALL ISSUES.5. As someone that was using them from 2007 (over 15 years), once I fired them last year, their "professionalism" drastically changed and they became non-responsive to open issues.6. They owe me 400 GBP and are sitting on it with no action waiting for me to continuously chase them to refund my money.7. They refuse to provide escalations within their office to their GM and/or UK Government bodies and ignore my requests. 8. ...If you want a responsive and honest Letting Agency, stay away from this outfit. If you are a LANDLORD based outside UK, stay away from this outfit -- they will eat up your lettings earrings with high-prices "fixes" or work not really necessary.

Mr · 9 August 2023

★★★★★ 5/5

Trustpilot

Our Property Manager Olyvia Saunders…

Our Property Manager Olyvia Saunders has been providing us with a fantastic service. She represented our interest and negotiated very well with repair contractors and her efficiency saved us money relating to a repair. We are very pleased to have Olyvia managing our property, focusing on attention to details and providing very efficient service.

Susie · 31 July 2020

★★★★★ 4/5

Trustpilot

Despite a regular change in contact…

Despite a regular change in contact points, which can be very frustrating, Rosita is a star.

Tim · 12 September 2025

★★★★★ 5/5

Google

I posted an enquiry to seek an apartment on rent for myself in London. Ms. Alisha M. Francois from LiFE Residential helped me a lot while finding a suitable apartment. She patiently answered all my queries and helped me with multiple walkthroughs of different apartments around areas near Canary Wharf. This feedback is a token of appreciation for Ms. Francois for even helping me answering my queries during weekends. Thank you. Akshay Panday

Kalakars · 15 January 2024

★★★★★ 5/5

Trustpilot

Abby Gooptu was very helpful

Abby Gooptu was very helpful, kind, and I enjoyed communicating with her.

Богдан · 12 September 2024

★★★★★ 5/5

Trustpilot

Resolving a building issue

Rosita and the Property Management team were very attentive and skillful in resolving the issues caused by a water leak. Rosita was excellent at liaising with tenants, engineers, insurers and the building management team in quick order, to fix the problem and make the necessary repairs, resulting in a swift resumption of tenancy. Thanks Rosita!

Tony · 20 February 2024

★★★★★ 5/5

Google

Brian has been very helpful and professional, and I truly appreciate his efforts. However, we faced difficulties in reaching our negotiator, Kamile, on multiple occasions. She rarely responded to our messages and calls, which put us in difficult situations several times.

Faruk · 27 October 2024

★★★★★ 5/5

Trustpilot

Pooja Pandya was very efficient in…

Pooja Pandya was very efficient in undertaking the tenancy renewal for our apartment. Quick and easy.

Anthony · 4 July 2024

★★★★★ 5/5

Google

Jonathan was exceedingly helpful and accommodating, keeping us informed throughout the lease signing process. I would highly recommend Life Residential to prospective renters.

Zach · 14 February 2024

★★★★★ 5/5

Google

I appreciated very much Alisha taking the time to understand my needs and what I was looking for in an apartment. She understood what was important for me and she always followed-up with the right proprieties giving also very useful advice. Although I found my next apartment through another agency, I had an extremely good experience with Alisha and Life Residential Royal Wharf. Will contact them in the future for sure.

Roxana · 14 February 2024