Trusted Agent profile · Newham
★★★★★
1,179 reviews across 2 platforms
16 Royal Crest Avenue, Royal Wharf, London, E16 2TQ, Newham, E16 2TQ
LiFE Residential's office in Newham, at 16 Royal Crest Avenue, is rated 4.5 out of 5 across 1,179 reviews on two platforms, including 302 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. LiFE Residential Royal Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newham.
Every review we hold for the Newham office, from every platform, shown as written. First names only.
5/5
GoogleMolly, Daniel and Farwa were unbelievable to deal with when we sold our property. They kept everyone engaged on both sides and worked to our requirements perfectly. Can’t speak more highly of this team.
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
TrustpilotGreat support from Life Residential…
Great support from Life Residential representatives (particularly Ashleigh Bates and Ilinca Ioanovici) on some of the maintenance issue we had in the flat. Fast, efficient and professional. There is also an automated tool provided to tenants by Life Residential to report any issues and move all the way to having an engineer or contractor attending and fixing the issue, which is very cool and nicely designed.
4/5
TrustpilotResponses are generally fast and…
Abby Gooptu was extremely helpful during my most recent tenancy renewal. Responses from ger team are generally fast and clearly worded.
Dear Ric, Thank you for your kind comments regarding the Abby team and your 4* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotRosita
Life Residential have managed my flat for over ten years, in recent times by Rosita Kausiute. When the flat was damaged recently by a freak accident Rosita was brilliant, she worked tirelessly to liaise with the insurers, and the contractors to get the repairs done quickly and properly. She was amazingly efficient and supportive and I am very grateful to her.
1/5
GoogleI paid all of their management and letting fees when I rented the flat from them for two years. Who the hell knows what the letting and management fees are used for? for them to take comfortable, warm seats in the office. I had complained to them about the tenant using the living room as a place to live and sleep. This could harm the couch. They hadn't taken any action in that regard. I quickly replaced the agent when the previous tenant moved out, he stole kitchen and bathroom storage units and damaged the sofa. I attempted to get this from my tenant deposit, but I was only given a £180 instead. The agent is unwilling to accept accountability. i even paid over £200 for inventory check in and check out report. that was worthless.The agent is pulling back, deciding not to pursue this further. I would advise against using a Life Residential agent, terrible letting and sales Agent!!!
Thank you for taking the time to leave this feedback. We understand that the deposit deductions went through the adjudication process with Mydeposits. Your Property Manager advised prior to this, that the deductions you proposed were unlikely to be awarded at the dispute stage, and unfortunately this was the case. Mydeposits is an independent government approved scheme which provide legally binding adjudications on deposit disbursement and so we are unable to overrule their findings. I believe you are currently in touch with your Property Manager and a Senior Manager who will address your concerns further.
1/5
GoogleLife is very slow to replies, you will often have to chase them up and it could take weeks to months for them to get back to you. The quality of their work and their communication is awful. Lots of mistakes and not professional as a company. The property handed to us stated professionally cleaned but it was so dirty to the point of disgusting, black curly hair EVERYWHERE! We were suggested to clean the place ourselves cause their in house cleaner had come by twice already (life called them back and got them to do it again as it wasn’t up to standard apparently). The picture attached was the end result. Handed the place back, fully professionally cleaned, mended a lot of broken things and improved the quality of the flat before leaving. They turned around and said the place was “clean with omissions”. I laughed cause it was so much more cleaned than the handover. They were too lazy to update their inventory. Fault on their end but we pay the price. Give very serious consideration before considering life as your silent residential liaison.
Thank you for your feedback. We're sorry you're unhappy with the service provided, this is not what we want at all. Please contact info@liferesidential.co.uk should you wish to discuss your issue further. Thank you.
1/5
TrustpilotOverall service is terrible!!!!
Overall service is terrible!!!!. I am not sure what the letting and management fees covers. It way too high what they do. I wouldn’t advise to let or sell your property through them. They used 3rd part inventory controller? an inventory check out report which was not thorough and there was no feedback on item missing comparing to check in report. .! I wouldn't advise any one to pay £250+ for inventory check. If they things do get stolen by tenants. Letting Agent /property manager at life residential will not take responsibility.
Thank you for taking the time to leave this feedback. We understand that the deposit deductions when through the adjudication process with mydeposits. Your Property Manager advised prior to this, that the deductions you proposed were unlikely to be awarded at the dispute stage, and unfortunately this was the case. Mydeposits is an independent government approved scheme which provide legally binding adjudications on deposit disbursement and so we are unable to overrule their findings. A Senior Manager has reached out to address your concerns.
5/5
TrustpilotLife Residential is a good company and…
Life Residential is a good company and has good professionals. Unfortunately, I went into a bad moment in my life but I received respectful treatment from Life Residential. I'd like to mention Luke Parker for his incredible work and for being respectful and proactive. He does brilliant work and he helped me a lot and trusted in me when I was in need. I recommend him and he makes Life Residential shine.
Dear Mario, Thank you for taking the time to leave a lovely review regarding Luke. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotLife residential management
My flat is managed by Life Residential. I have had a few issues that needed addressing including maintenance of the boiler, smoke alarms and attending to my tenants for various reasons. They have been superb. On top of everything, polite and informative and would recommend their service. I would like to thank Christina for her hard work and professionalism
5/5
TrustpilotLease renewal
To date, Life Residential have not disappointed us. They are professional in their service, prompt in problem solving and sensitive to any concerns highlighted. The fact LR is our First n only Agent since our flat was delivered in 2012 speaks volume of the level of satisfaction. Quite honestly, there were some unhappy periods, but these are to be expected when managing a large company like LR. Keep up the good work.
Dear Andrew, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
GoogleJonathan was very helpful and accommodating of all of our requests and kept us informed throughout our lease signing process. I would definitely recommend Life Residential to any renters
Dear Soha, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotMy property manager did a great job
My property manager did a great job. I’m very thankful.
Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie
5/5
GoogleHad a great experience with Najib, very professional service, attentive and easily reachable throughout the referencing and move in process. Received any updates and the keys on time. Would definitely recommend.
Dear Jonathan, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, katie
5/5
GoogleGreat experience working with Rob, Molly and Dan. Communications were timely and informative. Would recommend.
Dear Juan Pablo Cano, Thank you for taking the time to leave a 5 star Google review. Kind regards, Negin
5/5
GoogleI had a great time checking out the different locations. Scott has been very informative and mainly kind towards the tenants when we saw the properties. I loved the communication with Life Residential.
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
TrustpilotLlinca and her team are very helpful…
Llinca and her team are very helpful and nice. When problem comes, they always have quick response and arrange the reparation work as soon as they can. Llinca and her team never missed my enquires and messages. Thank you for their help.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
TrustpilotClaudia Bomoto she is prompt
Claudia Bomoto she is prompt , listen to the problems and always give me the right advice, ASAP
Thank you for your lovely words and for leaving a 5* review. Kind regards, Katie
5/5
TrustpilotI had a fantastic experience with Luca…
I had a fantastic experience with Luca Safari.
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotAmrita Rathod - Tenancy Service
Amrita Rathod, we had a fantastic experience with this tenancy service. Amrita was friendly, and professional, and made the whole process seamless. Thank you!
Dear Saqib, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
GoogleIt was great experience having them to work with me on getting my new apartment. It was very smooth, and they were very cooperative. Leo was my agent that i worked with and it great having him as he really helped me to get this apartment and delivered as he promised. I would definitely recommend him to work together :) on getting your apartment.
1/5
GoogleStay away from LiFE Residential. It was an awful experience and the worst property agency I have ever dealt with - it took ages for the property agent to address issues at home that needed fixing, super not responsive and it took 2 months to get our deposit back after we moved out. It's super inefficient dealing with them, for instance, the landlord had agreed to remove some furniture when we first moved in and they didn't keep track on all this communication and proposed to incur cost on us on "missing items", resulting in us needed to remind what we agreed at the first place. I would not recommend them.
Thank you for your feedback. We're sorry you're unhappy with the service provided, this is not what we want at all. Please contact info@liferesidential.co.uk should you wish to discuss your issue further. Thank you.
5/5
GoogleI managed to rent an amazing flat the first week I came to London. This wouldn’t be possible without the help of my agent, Leo. He has been attentive and proactively addressed any concern since day 1. From the viewing to the final move-in, the entire process is seamless. All my questions were handled promptly and professionally. It is a pleasure experience, and Leo has certainly leaves a remarkable impression that I would be more than happy to choose Life Residential again in future and recommend it to my friends.
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
TrustpilotAbby was great
Abby was great, she helped us get the lease renewal acheived way ahead of time and was an enormous help. Thanks!
Dear John, Thank you for taking the time to leave a lovely review regarding Abby. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotAmrita is very helpful in this tenancy…
Amrita is very helpful in this tenancy renewal and helps to wrap up the discussion with the tenant in a quick and satisfactory manner.
Dear Richard, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. LiFE Residential Royal Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newham.
