Trusted Agent profile · Newham
★★★★★
1,179 reviews across 2 platforms
16 Royal Crest Avenue, Royal Wharf, London, E16 2TQ, Newham, E16 2TQ
LiFE Residential's office in Newham, at 16 Royal Crest Avenue, is rated 4.5 out of 5 across 1,179 reviews on two platforms, including 302 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. LiFE Residential Royal Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newham.
Every review we hold for the Newham office, from every platform, shown as written. First names only.
5/5
GoogleHad a great experience with Life Residential Royal Wharf. Alisha in particular was really helpful with my house search and I felt like I could trust that she would prioritise my needs. Thanks Alisha!
Dear Jessica, Thank you for leaving a 5 star Google review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotNoor is an excellent Property Manager…
Noor is an excellent Property Manager if you can get her when you are with LifeResidential. I had a poor experience a year ago, changed to Noor by them and it's all been smooth sailing since. She promptly replies to emails, understands the tenant and the situation and promptly finds a resolution. It made my last few months a pleasure rather than a pain in the neck.
5/5
TrustpilotPositive experience throughout the…
Positive experience throughout the whole process of renting an apartment. Initial contact with Jahdel who was great at showing me around the apartments and very knowledgable about the process. Kalidass has been my property manager for a year now and he has been very helpful, particularly when it came to renewal and sorting contracts - he was speedy in getting everything sorted with the landlord.
5/5
GoogleIt was a pleasure to meet Life Residential, Fern was very patient and considerate, she was perfect in helping me find the property I wanted and assisted me in moving into my home, a great rental experience!
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
GoogleScott was amazing in both letting us know current available properties, alternatives and all the process involved in placing an offer and securing a place. High availability and very helpful and responsive all the time, nice experience!
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotAmrita was a pleasure to work with
Amrita was a pleasure to work with : Efficient, commmunicated clearly, and was patient and courteous in spite of the Landlord's period of non communication
Thank you for taking the time to leave a wonderful 5* review. Amrita will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotAbby in the Renewal Department was…
Abby in the Renewal Department was awesome and very efficient. Highly recommended as a business professional.
Dear Charlie, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie
5/5
TrustpilotProfessional and speedy process
Professional and speedy process, thanks to Pooja Pandya. Had a great experience on renewing my tenancy agreement, would definitely recommend to others.
Dear Hanbin, Thank you for leaving a wonderful 5* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotSpecial mention to Arjin dogan for her…
Special mention to Arjin dogan for her prompt action and clear communications. It has been really helpful since she has taken over.
Dear Sunny, Thank you for leaving a 5* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotPooja Pandya
Pooja Pandya, Renewals Consultant is very professional and experienced in help me securing a great renewal deal with the current tenant.Well done!Guoqiang
Thank you for leaving a 5* review. Kind regards, Negin, Customer Relations Team
1/5
TrustpilotTOTAL SCAMMERS!!
TOTAL SCAMMERS!!! STAY AWAY!!!We “secured” a property with life residential (or at least we thought so) over a month before the actual moving day, referencing went through smoothly and we were just waiting for the contract to be sent to us. We had to ask a few times about the contract as we were kept promised a date but the contract was never sent. The contract was requested several times and every single time we were assured to relax that everything was in order and that the contract was going to be sent at some point. However, a week before the moving day (yes, 7 DAYS before the moving day) the agency called us saying that they council did not give permission for 4 people to live in the flat and that we had to find a different property. As you can imagine this was quite frustrating given that all of us had given notice to our respective properties, booked removal companies and we were going to be homeless in a week time. The agency did not even apologised or took responsibility for their negligence, they just blamed the council for this. We do understand regulations are in place, however this could have been avoided if the agency would have enquired the council a month in advance rather than a week. We are now left to secure an emergency accommodation (which doesn’t come cheap) cancellation charges for our removals and storage charges to store our goods until we can move into a new place. Shame on you life residential and the way you treat your customers!
Dear Luke, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
GoogleEthan made it all easy! Used Life Redidential when moving into a new apartment at Royal Wharf. Ethan made sure I had all the information and was able to proceed from offer to signed tenancy agreement in 6 working days. They use online system's built for tenant's and landlords and made everything simple and quick.PositiveResponsiveness, Professionalism
Hi Shane, thanks for your feedback!
5/5
TrustpilotEmma donoghue :)
Since living here with my partner for over a year we’ve had are few run ins with a few issues, however with the help from the emma donoghue she’s made communication with the situations fantastic, she’s easily accessible when I need to talk about an issue or if I need something fixed. She’s fast at emailing back she will even call if she has the time which in my eyes is amazing. I’ve not had one issue with Emma she’s professional and easy to talk to and in my eyes one of the best people in the development to talk to about any problems. :)
Dear Sian, Thank you for taking the time to leave a wonderful 5* review. Emma will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotQuick efficient & reliable service
Very happy with the service consistently being provided by our account officer.
Dear Alan, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
GoogleHad a great experience with Life Residential. Our agent, Daemon Reah, was extremely helpful throughout the process, right from assisting with a viewing while we were abroad, walking us through every step patiently from time to time over a call/email/whatsapp and providing all necessary details once we arrived in the UK. He was always prompt and understood our requirements very well. We faced zero hassles during the entire renting procedure and would definitely recommend Daemon and Life Residential to tenants. Cheers!
5/5
TrustpilotI am very pleased with the service…
I am very pleased with the service provided by Abby GOOPTU from the Renewal Department. Abby is polite and respectful, knows her job well, and produces solutions quickly.We really appreciated your advice and assistance in sorting out the rent renewal on our behalf so promptly.With your guidance and help, we were able to achieve the figure we wanted.Thank you again.
5/5
GoogleHi! I just moved to an apartment in canning town with my friend. Leonardo Arisco Corrado working with Life Residential helped us with the viewing and helped us finding the right apartment. He was responsive and quickly responded to our queries. He was very professional and was in constant communication with us through the process. The move is process was smooth with no issues. Thank you Leo and Life Residential for all your help through out. Regards, S
5/5
GoogleI had a very positive experience with Jonathan Pearson who helped us immensely in the seamless move from one property to another. I was very anxious because I had about 3 weeks of gap between my move out Date and the move in date of the new property. Thankfully, both the properties were managed by Life Residential and with the help of Jonathan, I was able to extend my stay at my current property. This came as a great relief as it saved my holiday plans from being ruined. I am very thankful and grateful to Jonathan and Life Residential for considering my situation and helping me with this seamless transition.
Dear Aditi, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotTenancy renewal
Amrita Rathod was very professional and responsive in getting my tenancy renewed. I've been using life residential for about 5 years and happy with their service.
Dear Kayode, Thank you for taking the time to leave a 5* review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotRebecca is very helpful to get my…
Rebecca is very helpful to get my security deposit refund related issues resolved.She responds very promptly.During my stay also she take care of any issue very well.
Dear Kuldeep, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotGreat service provided
Great service provided, very proactive in getting issues fixed. Becca is a very attentive property manager, responsive and available and gets issued sorted! Thank you.
Dear Laurence, Thank you for leaving a 5* review. Kind regards, Katie, Customer Relations Team
5/5
GoogleGreat service from Brian and the team, swift and smooth transaction. Cheers
Dear Oliver, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie
3/5
TrustpilotVery disappointing service
I am a lease holder, ie flat owner in Riverdale House, Lewisham and am very disappointed with the service I am receiving from my "property manager". I have repeatedly asked for explanations of bills/invoices without receiving concise, meaningful responses or any attempt to engage with me. I am paying these people to provide a service but in my case, at least, they are falling short of the required standard, considering what they charge.
Dear Mr & Mrs Burnell, I am sorry to read your review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Katie, Customer Relations Team
5/5
GoogleWe had such a great experience with Life Residential - Jonathon was so professional and incredibly helpful. The process has moved very quickly and we couldn’t have asked for more!
Dear Lottie , We really appreciate you taking the time to leave such lovely comments about Jonathon. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Negin, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. LiFE Residential Royal Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newham.
