Every review we hold for the Newham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProfessional Letting Service
I've been using LIFE residential letting agency for a couple of years now. I find them professional and responsive. Communication is good with frequent invoices, emails and updates on property inspections. Kalidass the property manager is very helpful and always quick to respond to any queries.Recently, Amrita negotiated a competitive new contract with the current tenants.I have had some fairly awful experiences with other letting agencies in the past, so it's nice to find one which is diligent and trustworthy.
Riaz · 13 May 2024
Agent replied · 23 October 2024
Dear Riaz, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
GoogleWe were looking to rent a new home , I met Conor in the process very kind and patient, explained every details to me and was very straightforward unlike the other agents i met in past . Very happy with the service ,even if sadly I couldn’t get the property because the old tenants wanted a renewal but I definitely recommend life Residential ( Conor to be precise💯)
Fabz · 26 November 2024
Agent replied · 10 December 2024
Dear Fabz, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Conor. Please do not hesitate to contact us again. Kind regards, Katie
★★★★★ 5/5
TrustpilotBreje Amar (my Property Manager) is…
Breje Amar (my Property Manager) is very helpful and assisted my requests patiently. Thanks for your help, Breje!!!
Michelle · 29 April 2026
Agent replied · 25 May 2026
Dear Michelle, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
TrustpilotI've been renting with Life Residential…
I've been renting with Life Residential for about 2 years and I'm very happy with management team, especially Emma O’Donoghue, always ready to help out and very polite.
Cristian · 17 July 2024
Agent replied · 23 October 2024
Dear Cristian, Thank you for taking the time to leave a wonderful 5* review. Emma will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
GoogleCurrently completing a letting agreement through Jonathan at Life Reviews. He has been nothing but friendly, helpful and communicative throughout the whole experience. The entire process has felt seamless. I would 100% recommend - Thanks Jonathan!
Luke · 14 February 2024
Agent replied · 10 November 2024
Dear Luke _, Thank you for taking the time to leave a wonderful 5 star Google review. Jonathan will be thrilled to read your kind comments. Kind regards, Negin, Customer Relations Team
★★★★★ 1/5
TrustpilotPoor renting experience. Avoid.
Pros: Fair renting price and quick and easy moving in process.Cons: Upon moving in, the flat was in poor conditions (dirty and dusty, floor to ceiling window from the living room broken, toilet flush broken, freezer malfunctioning which had to be replaced, washing machine leaking, broken bed slat, broken blinds hungers I had to replace, continuous pipe issues...). It took months and countless follow ups for issues to be resolved, and I've spent my whole tenancy with the broken bed slat and the pipes issues.In my 3 years tenancy, I've dealt with 6 different property managers. It is unclear if information was efficiently passed. Some agents were responsive, others much less.3 months after vacating the property, I am still fighting to get my deposit back and they are trying to retain questionable amounts. I had to open a dispute and it's still not resolved. The property manager also took a month after my move out to update the heating company, hence they were still generating bills under my account for energy I didn't use. It took at least 5 follow ups to correct this bill.There seem to be some AI generated positive reviews, and some tenants are invited to write positive reviews upon moving in. But myself and too many tenants experienced poor renting experiences and challenging times retrieving our deposits from this property agency. I do not recommend.
Diana · 2 May 2024
Agent replied · 23 October 2024
Dear Diana, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@liferesidential.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotRented a flat with some issues, but staff was super helpful
I rented a flat, and quite a few issues came out that were not mentioned during the viewing, but the staff helped fix them, and now the property is greatly improved.Tianna has been especially helpful with organising all the required work and contractors and communicating with the landlord.Issues can arise, but all the necessary steps were taken to fix them in a reasonable time and with the utmost professionalism.
Michelangelo · 19 January 2024
★★★★★ 5/5
TrustpilotGerda was incredibly efficient at…
Gerda was incredibly efficient at managing any issues raised.
Shak · 2 March 2026
★★★★★ 5/5
TrustpilotAbby Gooptu is a good renewals consultant
Living in a flat managed by Life Residential has been great so far. They're always helpful, and I have no complaints.I recently renewed my lease, and Abby Gooptu was very helpful throughout the process. She started it about four months before my current agreement expired and kept me informed at every step. She's wonderful!
Bright · 17 October 2024
★★★★★ 5/5
GoogleGot throught whole process with Najib and he was of great help to us and our experience was smooth and perfect. Highly recommend!
Hastika · 16 March 2026
Agent replied · 16 April 2026
Dear Hastika, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma
★★★★★ 5/5
GoogleLife residential has been very professional and quick responding to my requests, being quite felixible and made the move very straightforward. Big shout out to Fern and Megan who have been very cooperative and a great help.
Mossaab · 10 January 2024
Agent replied · 9 January 2025
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
★★★★★ 5/5
TrustpilotMiss Brooke Nickless has been an…
Miss Brooke Nickless has been an incredible property manager for our tenancy and me and my partner are so grateful for her prompt assistance.She's always replying on WhatsApp and making sure to address any issues we have in such a quick timing.I would strongly recommend her as she truly goes out and beyond.Stefania&Andrew
Stefania · 28 October 2024
★★★★★ 5/5
GoogleBrian was incredibly professional and helpful throughout the entire process as well as being incredibly friendly and personable. Love the new home!
Megan · 11 October 2024
Agent replied · 10 November 2024
Dear Megan We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie
★★★★★ 5/5
TrustpilotGood experience so far.
Good experience renting with them so far. Amrita was very helpful and professional in helping out extending my current lease.
Andrei · 20 November 2025
★★★★★ 5/5
GoogleCan't believe I am praising an estate agent, but Daniel, Farwa and Molly provided fantastic service for sale of our flat. They knew the local area which is crucial to secure a sale in a difficult market. They stayed on top of the solicitors once the sale was agreed and we exchanged in under 3 months on a leasehold property. Should have used Life for our previous sale, the service was night and day compared with this big International agency who didn't seem to care and charge much higher fees. Well done team!
Drake · 14 April 2024
Agent replied · 10 November 2024
Dear Drake, We really appreciate you having taken the time to post this review and for your kind comments. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service provided by Life…
Great service provided by Life Residential. Shout out to Tianna Wilson who have gone above her way to help with an urgent request from me as an overseas landlord
Aldrian · 7 June 2024
Agent replied · 23 October 2024
Dear Aldrian, Thank you for leaving a wonderful 5-star review. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotProperty - Rent Renewal
Our property is due for a rent renewal and the team was quick to action and provided suitable advice. Ms Amrita Rathod was responsive and followed up with our case from start to end. We are grateful for her assistance and advice.The other team members were great as well, and all contribute to a favourable outcome - Ms Kyna Chu and Mr Claudio De Tommaso.
Ivan · 22 March 2024
★★★★★ 5/5
TrustpilotCristina Luntraru has been extremely…
Cristina Luntraru has been extremely helpful during our moving in process and helping us settle into the building. She was always available to promptly answer any questions and give us guidance when needed. Thank you! We look forward to continue using life residential services!
Genevieve · 4 July 2023
Agent replied · 22 December 2024
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
★★★★★ 4/5
TrustpilotWe are happy to be living in a flat…
We are happy to be living in a flat managed by Life Residential, the service has been great so far, They reply back to emails on the same day and get back to me quickly. Abby Gooptu has been very helpful and I have no complaints, she has been doing a great job.
Loberny · 17 October 2024
★★★★★ 5/5
TrustpilotKacey Smail helped us with our contract…
Kacey Smail helped us with our contract renewal. It was a very smooth process where she facilitated everything very quickly and gave us what we were looking for, so we will keep using Life Residential as our agents hereafter.
Neenu · 17 October 2025
Agent replied · 22 October 2025
Dear Neenu, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
★★★★★ 5/5
GoogleBrian was really helpful in helping me find properties! He's very informative and goes above and beyond to find the perfect place for you that meets your needs and requirements.
Alpha · 14 May 2024
Agent replied · 9 January 2025
Dear Alpha, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Brian. Please do not hesitate to contact us again. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotShout out to Erza Musa - property manager
I wanted to share my experience with Erza Musa as a property manager of the flat I have just rented with my partner about 2 months ago in Acton. Absolutely brilliant and responsive in dealing with our flat issues, sending help when needed and clarifying every aspect of our tenancy. Definitely feel looked after and will hopefully stay so throughout the rest of our tenancy!
Andrea · 11 December 2025
★★★★★ 5/5
TrustpilotI’ve had a fantastic experience with…
I’ve had a fantastic experience with Life Residential. From the start, the move-in process was incredibly smooth, and their ongoing support has been consistently reliable.
Daria · 16 February 2026
Agent replied · 22 February 2026
Dear Daria, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Katie
★★★★★ 5/5
GoogleHad a great experience with Life Residential Royal Wharf. Alisha in particular was really helpful with my house search and I felt like I could trust that she would prioritise my needs. Thanks Alisha!
Jessica · 14 February 2024
Agent replied · 10 November 2024
Dear Jessica, Thank you for leaving a 5 star Google review. Kind regards, Negin, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
