LiFE Residential Royal Wharf reviews in Newham

★★★★★ 5/5

Trustpilot

Great Experience with Abby Gooptu

Worked with Abby Gooptu on renewing my tenancy. She was very helpful and responsive and helped me finalise the renewal process in less than a day liaising with me and the landlord

Sharif · 21 August 2024

★★★★★ 5/5

Trustpilot

Abby Gooptu established the renewal…

Abby Gooptu established the renewal memorandum for my flat in E14 during the month of August 2024. She reached out well in advance (2 months) of the end date, suggested a sensible renewal, took feedback and then contacted the tenant in order to set up the new tenancy. She reached agreement within three days, completed all paperwork and cemented the new tenancy for a realistic and correct new rental figure. The whole operation was very quick, very efficient and she was easy to deal with throughout the process. I thank her for her efforts and recommend her highly.

David · 18 August 2024

★★★★★ 5/5

Trustpilot

Tenancy renewal

Amrita gave good advice regarding extending the tenancy and the entire process has been very straight forward. Amrita was very efficient and quick to respond to queries and she has now forwarded the completed paperwork. Thanks Amrita!

Sandy · 17 May 2024

★★★★★ 1/5

Google

If you are an International Student - PLEASE JUST RUN!! I have been told for all the 4 properties I have viewed that the minimum rental period is 18 months and I should pay “12 MONTHS UPFRONT”!!! How are you expecting me to pay over £25,000 upfront for a 1-bed just because I am a student? This is pure madness and I feel for any gullible people who have signed up with this greedy bunch especially as other agencies only oblige you to sign a minimum 12 months contract.

K · 12 August 2024

★★★★★ 5/5

Google

Scott was really helpful in helping me find properties! He's very informative and goes above and beyond to find a place for you. Although I did not end up moving, I am forever grateful for his help!

Nashwah · 14 May 2024

★★★★★ 5/5

Trustpilot

I truly enjoy working with Tamari…

I truly enjoy working with Tamari Uglava. She is always ready to help, consistently professional, and provides prompt assistance whenever needed. Her support makes the entire process smooth and stress‑free. Highly recommended!

Karin · 19 February 2026

★★★★★ 5/5

Google

Fern was an absolute delight to deal with and very professional. Went above and beyond to make the experience seamless. Fern provided expert advise and data, alongside a great line of communication throughout. An asset to the company.

L · 14 April 2024

★★★★★ 5/5

Trustpilot

First choice provider

I was using LiFE Residential for 4 years and never experienced any issues with property support or customer care. My manager - Abi was always fast in response and even available after office hours. I got full coverage from setting-up my utility bills and all the way up to the final property cleaning. I have no unexpected surprises during my deposit release at the end of tenancy either. Surely next time I rent - LiFE Residential will be my first choice.

Mihails · 1 September 2023

★★★★★ 5/5

Trustpilot

Great service provided

Great service provided. Luca Safari, in particular, was attentive and empathetic in his effort to provide support. Thank you, Luca.

Nikhil · 20 May 2026

★★★★★ 5/5

Trustpilot

Abby is effective and efficient

Abby is effective and efficient. She is responsive and her inputs are relevant. We were happy with how the renewal was handled. She made it easy and stress free. We are glad she handled this for us.

Hanisha · 2 May 2024

★★★★★ 5/5

Trustpilot

Kacey has just been fabulous in dealing…

Kacey has just been fabulous in dealing with some worries I’ve had regarding potentially moving out of my current flat. She’s communicated effectively & timely, keeping me informed, demonstrating empathy & understanding and I feel lucky I had her as my liaison point.

Genevieve · 7 November 2025

★★★★★ 5/5

Trustpilot

5 stars for Kalidass from Life Residential

Kalidass was very helpful; responded extremely promptly and efficiently and just made the whole process easy . He answered emails at all times eg evenings/weekends which was unexpected but really helpful

MRS · 14 August 2024

★★★★★ 5/5

Trustpilot

My renewal was proposed for 24 months

My renewal was proposed for 24, instead of the usual 12, months. This had not occurred to me before and it was very good thinking, being better for the tenant and the landlord in today's market where rents are rising quickly. And the proposed 24-month pricing was adhered to quickly and efficiently. Because of this the renewal could not have been easier for me and for this I thank Dimple Gopal.

David · 15 March 2024

★★★★★ 5/5

Trustpilot

Outstanding Property Management: A Seamless Experience with Ms. Lorrell Fowlin

I am delighted to write this review for Ms. Lorrell Fowlin, my property manager at Life Residential. Her professionalism and dedication have been exemplary, especially considering I am based outside of the UK. Ms. Fowlin consistently provides prompt and clear responses, ensuring I am always well-informed and at ease. When I encountered payment issues, she acted swiftly and efficiently, resolving the matter with impressive speed. Additionally, she instructed her team to set up my landlord portal instantly, demonstrating her commitment to providing top-notch service. I am truly grateful for her outstanding support and highly recommend her to anyone in need of an exceptional property manager.

Andrew · 23 July 2024

★★★★★ 5/5

Trustpilot

Georgia has been an extremely helpful property manager

We have been with Life Residential for a third year now. And although there have been ups and downs (especially with the process of transitioning from one property manager to another where we have had 3 managers changed in a row within literally the period of 3 months and nobody bothered making us aware of the fact that actually a new property manager has been assigned to us at any given moment) I would characterize Life Residential as a quite decent and reliable realty agency. It is worthwhile to mention that our recent property manager - Georgia Hurley - has been very helpful in eventually resolving our problem with the boiler. For the last few months we have been experiencing quite an inconvenience with hot water pressure / hot water supply and all attempts to remedy the situation remained without success. However, when Georgia stepped in we had our boiler tank replaced rather promptly and voilà - we are back into civilization with hot water coming out of the tap :) I would like once again to thank Georgia for the smooth assistance on the matter and hope that all our queries will be dealt with in the future in the same propmt manner.

Anton · 17 August 2023

★★★★★ 1/5

Google

I had a viewing booked with them for which I reached on time, however while I was waiting outside the apartment building, I wasn’t able to get in touch with anyone from their office and even when I was finally able to get in touch (after … More

Chhavi · 15 September 2025

★★★★★ 5/5

Trustpilot

seamless extension of tenancy

Amrita and her team have provided good advice and service regarding the extension of a tenancy contract on one of my properties. Thank you.

Daniel · 25 November 2024

★★★★★ 1/5

Trustpilot

The most disappointing experience with…

The most disappointing experience with an agency.Here is why:- My friend and I moved in into a property 2 YEARS ago and no one has ever come to fix the issues that were written on the inventory! After 2 years of calls, emails, the same broken things are still there and when it seems like the property manager is going to help, all of a sudden they stop replying. - When we moved in, there was a leak THAT WE DID NOT CAUSE, and after it was fixed (almost 2 weeks after we asked for help) the water bill came to £500 that the agency said it was our responsibility to pay!! Despite the leak was already there when we moved into the property.-Communication is awful, the property managers just send emails that look very unprofessional and the lack of empathy is just frustrating. We recently received an email stating our rent will increase by next month. We checked the contract where it is written we are on a fixed rent for another year.After pointing this out, no one responded anymore.I am happy to see many other reviews that state the company is great but we just did not have the same experience.

Martina · 12 August 2023

★★★★★ 5/5

Google

I had a great experience working with LiFE Residential. Scott is honest, sensitive and friendly. He kept me well informed throughout the rental period. Especially during the referencing period, Scott was very prompt and great at processing information and keeping things moving forward. Turgay.

Delphi · 11 November 2023

★★★★★ 5/5

Trustpilot

Sofa so good!

Claudio was very helpful in resolving an issue with a sofa that was well worn. After looking into cleaning and trying to find replacement parts he helped select a new sofa the tenant was happy with and even helped organise redelivering the old sofa to us so we can look into renovating it at our leisure. Throughout the entire process he was professional and quick to respond to my emails.

Mike · 19 March 2024

★★★★★ 5/5

Trustpilot

I had the pleasure of receiving the…

I had the pleasure of receiving the service from Abby from the Renewal Department, and I couldn't be more impressed with her exceptional service. Abby made the rental agreement renewal process incredibly seamless and stress-free. Her proactive communication ensured that I was always in the loop regarding the progress. If only all agents had Abby's remarkable attitude and dedication to customer satisfaction, the world would be a better place. Thank you, Abby, for delivering the best service possible.

Ridhi · 17 September 2023

★★★★★ 5/5

Trustpilot

Luke Parker

Luke Parker has been of tremendous help as my property manager. He is very prompt to respond to any queries or concerns which I may have and has assisted with the countless number of questions I had asked throughout my moving out process. Moving out of a property can be an overwhelming process, but Luke supported me throughout the process and really made it effortless. It is really appreciated

Prashaan · 2 April 2024

★★★★★ 3/5

Trustpilot

I have mixed experience with Life…

I have mixed experience with Life Residential as our letting agents.On the positive side, our new property manager (as of June 2023), Hayley Bellfield is extremely proactive, responds to all communications in a timely manner, and she is genuinely enthusiastic about helping us as landlords. She is very likeable and we've got on extremely well since she started looking after us. I've left a 3 star review, because our experience over the last 6 years has been more mixed, with several mistakes/omissions being made by LR, and the letting/management fees are higher than other agents.I have fed this back, and have moved to another agent this month. But I do believe that my concerns have been listened to by more than one senior manager now, and I have received genuine apologies for aspects of the service received in the past It looks like the organisational structure is changing for the better. So although the service has massively improved of late, it is now only because of the landlord fees that we have moved to another agent.

Elaine · 18 July 2023

★★★★★ 5/5

Trustpilot

I had great experience with Abby Gooptu…

I had great experience with Abby Gooptu from renew department recently ,Abby is incredibly professional, and feedback is always timely. I really appreciate her consistent high standards and efficiency!

Eddie · 23 August 2024