LiFE Residential Royal Wharf reviews in Newham

★★★★★ 1/5

Trustpilot

Extremely unprofessional property managers - vauxhall

Extremely unprofessional property management at vauxhall/nine elms Two months - a basic shower and kitchen hob exhaust is not still fixed. They have stopped coming on calls. And keep procrastinating the work Really painful time waste agents. I will never recommend themThey do not hold a good word for their work in entire st georges wharf ! They take months to get basic things in apartment fixed. Please dont appoint them as property managers !Only the letting agents are good here !

Bani · 13 November 2024

★★★★★ 1/5

Trustpilot

horrible service, very biased

this agency used to be better - currently - an absolute joke.me and my partner enquired about this property on separate basis for about 4-5 times for studio flat in Hounslow. we spoke estate agents a few times - they simply pushed back our viewing multiple times. excuses began with "out of office, not feeling well" to "tenants dont want to do any viewings" eventhough in rental ad move in date was September.we are quite, professional, calm and respectful full time working couple that felt discriminated and biased.very disappointed by these fake agents. never again

Tom · 13 November 2024

★★★★★ 5/5

Trustpilot

Happy Customer

I have been using Life Residential for several years now (as a landlord) and will continue to do so because I have found them to be very efficient. They conduct their business very professionally and for me provide great value.Over the years I have had a few different Account Managers looking after my tenancy and now I have Abby who I am so grateful to. Everything is seamless and he keeps me updated with what's happening without being intrusive. I cannot praise him highly enough, he is a credit to the company.

Ms · 29 January 2024

★★★★★ 5/5

Google

It's a great experience with Royal Wharf branch, especially agent Conor is very professional and helpful. Thanks to him for always providing a clear timeline, clear process breakdown, and lots of patience with us!

Irene · 11 October 2024

★★★★★ 5/5

Google

From start to finish, Conor was professional, approachable, and incredibly helpful. He took the time to answer all our questions, kept us updated throughout the process, and made everything as smooth as possible. Highly recommend to anyone looking for reliable letting management support and top notch customer service.

Ud · 9 June 2025

★★★★★ 1/5

Google

I don’t recommend using Life Residential to sell your property 👎 I sold my property with them and they only had the buyers interests in mind during the entire process. The whole process once I accepted the offer was a shambles with their sales progression (more like sales deterrent) team focusing solely on what the buyer wants and not honouring my timelines even though I’m the one paying their bill. Don’t use their conveyancers, Davisons Law, either unless you want numerous conversations going on behind your back without you having a clue what’s going on. I think there’s a conflict of interest there, which I saw throughout the process. All in all they didn’t get me a decent price on my property, they were at the buyers beck and call and they didn’t ensure the correct steps were happening between the buyer and their conveyancer which meant my sale took almost 5 months to go through and there was no delays on my side as I did a lot of the work that either the sales progression team or my conveyancer should have been doing to ensure we were ready to exchange within 12 weeks. 4 stars to Daniel Probyn for being straightforward, professional and as transparent as estate agents can be! 1 star to Becky McElroy in sales progression for not having a clue on how to actually progress a sale. 1 star to Robert van Toor for being so rude during a phone call that I almost hung up. Do yourselves a favour and go elsewhere, there’s lots of estate agents that will ensure the seller feels heard and appreciated for providing an asset to sell in the first place!

Marsha · 10 November 2024

★★★★★ 5/5

Trustpilot

Excellent service with very good…

Excellent service with very good communication

Hala · 7 October 2026

★★★★★ 4/5

Trustpilot

A Seamless Letting Management Experience

Thanks to Jack Lau and Kalidass Uvaraj for their outstanding letting management services. Their swift and effective communication, coupled with a remarkable work ethic, sets a high standard within a short period to process all formalities. Jack Lau navigates the complexities of letting management with precision, ensuring a seamless process, and Kalidass Uvaraj proactive approach in assisting the tenant's settlement showcases a commitment to a positive experience. I wholeheartedly recommend them to anyone seeking an efficient and reliable letting management professional. Thank you for their excellent teamwork and support.

WaiChunIreneLAM · 23 January 2024

★★★★★ 5/5

Trustpilot

Event-free tenancy renewal

Amrita handled the tenancy renewal on our Royal Wharf apartment very efficiently and effectively with no fuss and kept us fully informed and consulted. Very happy with the process.

Anthony · 30 April 2026

★★★★★ 5/5

Trustpilot

Szilvia Nemeth Property Manager has…

Szilvia Nemeth Property Manager has been excellent looking after our property for the last couple of years. We had a particulary troublesome tenant and our expectation has been high, however Szilvia has not felt to deliver.

Susie · 2 September 2024

★★★★★ 5/5

Trustpilot

Smooth process!

Smooth process and excellent service frim Breje!

Ani · 29 September 2026

★★★★★ 5/5

Trustpilot

Ace Property Manager

I have been very happy with the service I've received from Life Residential, in particular Laura Grente who is my Property Manager. She always keeps me informed of what is happening with the property and if there are any issues she sorts them out quickly and efficiently. Recently I was out of the country for a while and unable to access my mails as regularly as usual but she took the initiative when something needed to be sorted out urgently and kept me appraised of the situation. It has been fantastic having a one point of contact who will sort out everything without you having to worry. Thank you Laura for all your support.

Ms · 27 March 2019

★★★★★ 1/5

Trustpilot

Avoid Property Manager G.B!!

"G.B" are the first letters of her name who is an extremely irresponsible property manager. Almost every time I emailed her about an issue, I received an automatic reply stating that the property manager is out of the office and it takes me several days to get her reply. This results in my problems not being addressed in a timely manner. Furthermore, every time I tried to call her, the receptionist says the property manager is out of the office and will call back later, but I never receive any calls.What's worse is that I didn't receive my security deposit until three months after I moved out. Since I moved out, this property manager has rarely responded to any of my emails. Even after sending multiple emails, I still received no reply. On September 20th, this property manager promised that the refund had been initiated and I was expecting the money to be shown on my bank account every day, but a month later, I still hadn't received any money and I was really disappointing, I had to contact another agent and luckily, the agent helped me initiated the process. Without a doubt, G.B deceived me! She never released the deposit. If your don't want your life to be ruined by her, Avoid her and change another property manager!!

Maike · 29 October 2024

★★★★★ 1/5

Trustpilot

This company is an utter embarrassment…

This company is an utter embarrassment to the sector. They are rude, unprofessional and they can’t organise a deposit return if their life depended on it. I’m currently in disputes as I’ve been waiting months for the return of my money, only to be sent automated messages from Am. V and to be ignored by her. The whole experience whilst renting my second apartment with them has been shocking. The end of property reports have been done incorrectly and they will con you out of money. It’s a shame as my first experience with Chris M was a positive one and he was a fantastic property manager. It makes me question this companies morals, ethics and professionalism.

Felicity · 29 October 2024

★★★★★ 5/5

Trustpilot

Thank you Magda!

Thank you Magda!Thank you Magda for being super responsive and dealing with an ongoing issue in an efficient and professional manner. Magda also made sure to give regular updates which was very reassuring. Really appreciate all your hard work.

MKK · 5 July 2024

★★★★★ 5/5

Trustpilot

Exceptional Property Management by Leo Leung

"I have had the pleasure of having Leo Leung manage my flat in London, and I couldn't be more satisfied with the service provided. Leo has consistently demonstrated exceptional professionalism and dedication. His attention to detail, prompt communication, and proactive approach in handling any issues have been outstanding. Leo ensures that both the tenants and I are well taken care of, making the entire property management process seamless and stress-free. I highly recommend Leo Leung to anyone seeking a reliable and efficient property manager in London."

世昌 · 9 January 2024

★★★★★ 5/5

Google

I had a very good experience with Life Residential for my recent rental. Scott Borg was my point of contact, he was excellent. He was highly professional, transparent, patient and a great communicator. A great guy. I would certainly look to work with Scott and Life Residential in future.

Conrad · 16 December 2023

★★★★★ 5/5

Google

The team at Life Residential were professional and went the extra mile to find tenants for my flat. I am an overseas landlord and really depend on the Life Residential team to rent out my apartment in Royal Albert Wharf. In my many years with Life this is one of the best teams in keeping me up to date, advising and handling repairs, diligent in searching for tenants and respond to my requests. Special callout to Fern who was patient and understanding and gave me lots of professional guidance. Thanks!!!

Jhau80 · 27 October 2024

★★★★★ 5/5

Google

Our agent was amazing. Kamile was so helpful and efficient. She managed to get us into the flat we wanted within 10 days and was so patient and understanding throughout the whole process.

Devyani · 11 October 2024

★★★★★ 1/5

Trustpilot

Overall our experience with Life…

Overall our experience with Life Residential was absolutely a nightmare, with every single department of the agency, myself and my partner we have been renting with them for nearly 3 years, and I won’t recommend this to anybody. We left three month ago, and we are still waiting for the final bill of clever energy (which is an extra bill of the building, that obviously hasn’t communicated to us once we firstly moved in);Moral of the story, we chased our deposit for literally 3 months, and still waiting for final bill to be issue!!! Szilvia Nemeth is absolutely the worst property manager you could ever deal with, she is not present, she is not responding, and she is rude! She is only looking after her own interest, honestly, shocking experience. However, I also want to mention, that Abi Shanks, she is THE ONLY ONE that took real care of this situation, and supporting us by finding a solution. She constantly communicated with us, we really appreciated that, and we can’t thank her enough for her effort to get this sorted.

Deborah · 3 January 2024

★★★★★ 5/5

Google

Alisha was a great lettings consultant and helped us with more than we could ask for. It felt great all the way and now we are in our new rental apartment and it's a perfect match for us. I recommend Alisha and LiFE Residential Royal Wharf!

Petter · 14 February 2024

★★★★★ 5/5

Trustpilot

As the landlord of Flat 3506 Icon…

As the landlord of Flat 3506 Icon Tower, I have had a great experience through the cooperation with Life Residentail, especially the direct contact and communicaiton with Miss Brooke Nickless. Her professionalism, reponsibility, considerate custom service, smooth communication with the tenant and landlord impressed me most. Under the service of Miss Brooke Nickless and other staff of Life Residential, the continuity of the rent of my property goes smoothly as the previous tenancy contract ends this month.

Charlie · 8 December 2025

★★★★★ 1/5

Trustpilot

Avoid at all costs! They are worse than scammers!

I wish I could give them a '0,' not even a '1!'Everything starts after they get your holding deposit. :)You won't get any response unless you call them multiple times (and even then, they often don't answer).1. The TV included in the contract was broken, and they only replaced it after 4 or 5 months, with a model that didn’t fit the space. The reordering process took an additional 2 months. Of course, I didn't wait and just bought one myself.2. Any issue related to the flat that you report will take at least two visits (like robbers!). I reported an issue and told them exactly what was broken, but instead of bringing the needed part, they came on the first visit just to confirm it. They ordered the part afterward and only fixed it on the second visit.3. I still haven’t received my deposit back, and it’s been 3 months since I moved out. :( No email about my deposit and inventory check.I want to leave details but Trustpilot don't allow me to do that :( This is the worst agency I have ever dealt with.

Alibek · 14 October 2024

★★★★★ 5/5

Trustpilot

Efficient and Fuss-free

Abby Gooptu from the Renewal Department has helped with a seamless rental renewal for me and my tenant. Process was smooth and clear every step of the way. Thank you Abby and Life Residential, you are making the fees we pay worthwhile.

Aaron · 23 April 2024