LiFE Residential Royal Wharf reviews in Newham

★★★★★ 5/5

Trustpilot

Highly recommended Real Estate Agent

I would like to thank Thomas for managing my property in London. I appreciate and acknowledge the time and effort he makes to ensure any issues are attended to and resolved. When Thomas came to Hong Kong, he organised a meeting with me to discuss my property. It was very constructive and helpful. Thomas is always extremely responsive to my emails and will personally visit my property to make sure things are in working order. I highly recommend Thomas from LiFE Residential if you want your property in the best hands.

KC · 5 December 2023

★★★★★ 5/5

Google

Thank you Life Residential for helping us throughout the movein process. A big thanks to Leo for providing support whenever necessary and a smooth transition. It has been a pleasure working with him and made us feel really comfortable to reach out for any queries. Thank you. Cheers Abhishree

Abhishree · 11 November 2023

★★★★★ 5/5

Trustpilot

Maddie has been a great property…

Maddie has been a great property manager. She has resolved a ventilation issue in 2 weeks that we were waiting 6 months for with our previous property manager.

Lauren · 29 November 2024

★★★★★ 5/5

Google

Brian went above and beyond helping me find the right property for me and my family. Very attentive and patient which ensured we found the right place, I can only sing his praises and would highly recommend him to others!

Myles · 14 May 2024

★★★★★ 5/5

Trustpilot

Will go above and beyond to help sell your place

We recently sold a flat through Life Residential and I cannot recommend the team highly enough. Molly and Will went above and beyond to help with the sale! Their professionalism and level of care was superb. If we didn't have them help coordinate the sale and liaise between the solicitors the whole process would have taken a lot longer. I can't thank them enough for everything they did and always being available to answer questions and making it happen. I'll be eternally grateful, thank you!!!!

Crissy · 27 November 2023

★★★★★ 5/5

Trustpilot

Very professional

Riley has been really helpful with answering all my questions and very patiently and professionally resolving all issues. I wish you the very best with your career Riley.

Anirudhya · 20 November 2024

★★★★★ 5/5

Trustpilot

Tenancy extension

We would like to thank Abby for the help and support provided for the extension of our tenancy.Our questions and doubts were fully and promptly answered even during the weekend.We had an excellent experience

Francesco · 18 August 2024

★★★★★ 5/5

Trustpilot

Ashleigh Rocks! Big Thanks for Smooth Sailing!

I am delighted to share my positive experience with my property manager, Ashleigh Bates. Ashleigh has consistently demonstrated exceptional qualities that have made my interaction with Life Residential a smooth and pleasant experience.Ashleigh’s responsiveness is commendable; she consistently replied to my inquiries promptly, ensuring that communication was efficient and effective. Her patience and diligence in following through the entire process, addressing concerns, and providing timely updates have truly set her apart.One of Ashleigh’s notable strengths is her strong understanding and interpretation skills. She exhibited a keen ability to grasp and comprehend complex situations, making our communication remarkably smooth and clear.In summary, Ashleigh Bates has been an outstanding property manager. Her commitment to providing excellent customer service is evident in her timely responses, patience, and exceptional communication skills. I am grateful for her professionalism and would highly recommend her services.

Qunxi · 14 November 2023

★★★★★ 5/5

Google

Fern O'Dwyer is a wonder agent and an even more incredible friend. She ensures that all your needs as a tenant are fulfilled. Fern helped me with my referencing. I cannot say more good words about her except that she is a star. Best wishes, you go, girl!!PositiveProfessionalism

Tanusree · 11 November 2023

★★★★★ 5/5

Google

After having to leave my previous flat I was lucky enough to meet Fern in on of the viewings she was doing to the property and from there she was extremely helpful and willing to help find my new property. She went the extra mile and made sure I had all the information and details needed as I was abroad and unable to do a physical viewing to the flat. So big thanks Fern for going above and beyond and ensuring everything went smoothly! 🙏🏼

Guilherme · 11 November 2023

★★★★★ 5/5

Trustpilot

Renewal

Abby Gooptu from the Renewal Department has been very helpful. she ensures our tenancy renewals are seamless and she is always quick to respond to our inquiries.

Streaming · 28 November 2024

★★★★★ 5/5

Trustpilot

Thank you, Thomas

Thomas is our managing agent for our property and he is a godsend. He took over the management of our property at the time of the expiration of the lease some 18 months ago and the tenants had left the place with inventory missing, many areas of the flat damaged and dirty. Thomas, without fuss went about getting tradesmen in to make good the place, getting funds from the deposit bond to pay for the same. We were at peace knowing that Thomas was in control of the situation. A very positive start to our landlord/managing agent relationship with Thomas.Thomas is a good communicator setting out facts and explaining situations, and outlining the rights and obligations of both the tenant and the landlord with clarity and neutrality. I appreciate his approach of setting out the ways and reasons for those ways in resolving tenant's complaints or requests. He made decision making very easy through the clear explanations. He approaches each problem (such as complaint from the tenant) without bias or prejudice but with fairness and pragmatism.He attends to problems with efficiency and effectiveness. When consent is given for repairs to be done within days the repairs are attended to. There is no hesitation or delays in whatever Thomas agrees to do.We appreciate Thomas' care and attention in the management of our property and it gives us great pleasure in writing this review.We thank Thomas for his great work.

May · 2 November 2023

★★★★★ 5/5

Google

Great agent! Have moved in. The apartment is as lovely as we expected. Kamile and Trish are very nice, helpful and our communication was smooth and efficient. Also, they are very professional with all the documents needed for a client without a BRP in hand, since during the reference check, I was out for travel and got my visa renew, they completed the process smoothly. The whole process was great and efficient, would definitely choose the agent again.

Weiyuan · 11 October 2024

★★★★★ 5/5

Trustpilot

Amrita

Amrita has been dealing with my lettings and did some really god work for me.

Pamela · 13 March 2026

★★★★★ 5/5

Trustpilot

Excellent experience with Riley Buckley

My property manager Riley has been extremely responsive and helpful since I moved into my new rental flat. Her communication is excellent and always follows through with our requests. Thank you Riley!

Meg · 6 September 2024

★★★★★ 1/5

Trustpilot

WOST EXPERIENCE EVER

I have had an absolutely appalling experience with Life Residential. It has been 33 days of pure frustration dealing with ongoing issues in my flat, and the lack of resolution is beyond unacceptable.From day one, the flat has had multiple faults, ranging from minor inconveniences to major problems that should have been addressed immediately. Instead, I’ve been met with nothing but delays, excuses, and unprofessional behavior. The management’s lack of accountability and the endless runaround has turned what should have been a comfortable living situation into a nightmare. I strongly advise against using Life Residential if you value your time, money, and peace of mind.Until these issues are resolved, I cannot in good conscience recommend Life Residential to anyone. This experience has been nothing short of a disaster.

Chaitanya · 3 September 2024

★★★★★ 1/5

Trustpilot

Poor Communication

the communication is so bad with this company. trying to arrange a flat viewing seems near impossible. only one customer service agent has been helpful. No point having advertisements for properties if you can't even update potential tenants about re-scheduling a flat viewing or to alert them a property has been sold. It's really unprofessional, and for someone who comes from a retail background, this company does not care for potential tenants or to even respond back to simple enquiries which is a shame because the properties advertised appear decent. Pathetic.

Ven · 3 September 2024

★★★★★ 5/5

Trustpilot

Effective and Proffesional

We have been renting with Life Residential for the last couple of years, and it has been a great experience all around. Every time we've needed assistance, they've always come up with the quickest and best solution. A big thank you to Abby Gooptu for all his patience and kindness - We recently renewed our current contract, we had some difficult situations that were difficult to deal with, and Abby helped us through the entire process and managed the whole situation very effectively and professionally. Overall, I had a great customer experience and would recommend it to anyone.

Manuel · 13 October 2023

★★★★★ 5/5

Google

Molly was very punctual and prompt in her responses she used to keenly chase buyer site solicitor and made sure we got enquires and search results on time.Her proactive approach greatly contributed to a smooth and efficient process.

Sai · 14 May 2024

★★★★★ 5/5

Trustpilot

Great Experience with Abby Gooptu

Worked with Abby Gooptu on renewing my tenancy. She was very helpful and responsive and helped me finalise the renewal process in less than a day liaising with me and the landlord

Sharif · 21 August 2024

★★★★★ 5/5

Trustpilot

Abby Gooptu established the renewal…

Abby Gooptu established the renewal memorandum for my flat in E14 during the month of August 2024. She reached out well in advance (2 months) of the end date, suggested a sensible renewal, took feedback and then contacted the tenant in order to set up the new tenancy. She reached agreement within three days, completed all paperwork and cemented the new tenancy for a realistic and correct new rental figure. The whole operation was very quick, very efficient and she was easy to deal with throughout the process. I thank her for her efforts and recommend her highly.

David · 18 August 2024

★★★★★ 5/5

Trustpilot

Tenancy renewal

Amrita gave good advice regarding extending the tenancy and the entire process has been very straight forward. Amrita was very efficient and quick to respond to queries and she has now forwarded the completed paperwork. Thanks Amrita!

Sandy · 17 May 2024

★★★★★ 1/5

Google

If you are an International Student - PLEASE JUST RUN!! I have been told for all the 4 properties I have viewed that the minimum rental period is 18 months and I should pay “12 MONTHS UPFRONT”!!! How are you expecting me to pay over £25,000 upfront for a 1-bed just because I am a student? This is pure madness and I feel for any gullible people who have signed up with this greedy bunch especially as other agencies only oblige you to sign a minimum 12 months contract.

K · 12 August 2024

★★★★★ 5/5

Trustpilot

I truly enjoy working with Tamari…

I truly enjoy working with Tamari Uglava. She is always ready to help, consistently professional, and provides prompt assistance whenever needed. Her support makes the entire process smooth and stress‑free. Highly recommended!

Karin · 19 February 2026