LiFE Residential Royal Wharf reviews in Newham

★★★★★ 5/5

Trustpilot

Excellent Property Management by Emma O'Donoghue

I would like to express my sincere appreciation for Emma O'Donoghue and her excellent property management services. She has been incredibly kind, helpful, and professional throughout her management of my property. Emma has always been responsive to my needs and concerns, ensuring that everything runs smoothly. Her attention to detail and commitment to providing excellent service has truly made a difference. I am grateful for her support and highly recommend her for anyone seeking a reliable and caring property manager. Thank you, Emma!

Ashish · 11 December 2024

★★★★★ 5/5

Trustpilot

This is a feed back for Abby Gooptu

This is a feed back for Abby Gooptu. Abby helped us to renew our contract. The whole process was smooth, seamless and very efficient. It was very easy to get the whole process done. Thanks Abby for a 5 star service.

Prasanna · 22 July 2024

★★★★★ 1/5

Trustpilot

SCAMMERS AVOID AT ALL COST

This is my old review as they closed the Depford branch after scamming numerous people... You can check on google for the photos.If I would have to explain the whole story it would take me an age, but I can tell you for sure this has been the most unprofessional agency I have been renting with in all my life.The property (flat 2101 Distillery tower) has been rented to me dirty and with outstanding work to be completed without being advised at all. Nothing of this was written on my check-in report and even if I complained with all the people working in the agency even before to receive it, nothing has happened. I had to spend my first days cleaning and fixing all the stuff inside the flat. (Dirty floor, spider webs everywhere, dirty kitchenware and dirty toilet)I tried to discuss this with everybody (Robin, Harry, Clifford and the team leader Nathan), and I still have all the emails where I asked specific questions, but nobody has ever been able to give me a proper answer.On my stock report all the faulty items were mentioned as in working order but even the hoover was not working... and on the report was showed as "checked and in working order".When I showed to Robin my evidence and asked for some explanations he said to me "they don't have time to check everything".The property manager Harry is basically the most unprofessional person I have dealt with. He doesn't reply to your email especially on outstanding works or if you have to get back your deposit, I left my property on the 25th of August and I am still fighting to get back my money because I got charged for the cleanings even if the flat was given me dirty. (245 pound)Those people are scammers and they will do everything to steal money from you. They clearly gave me a fake stock report and even if I started to complain about the flat before to receive it, they didn't do anything about it and Harry said to me that the flat was clean at high standard.DO NOT RENT WITH THEM AND READ ALL THE REVIEWS!Update: After this review I got contacted on the 26th of Feb by a team manager called Aby, which asked me a lot of questions saying that their willing to get things "right". I asked to refund me the money that they stole out of my deposit and she said "Give me till next Friday and I will let you know"... and guess what happend again? Of course I did not hear anything back. Avoid them like the plague.

Niccolo · 10 March 2024

★★★★★ 5/5

Trustpilot

I’ve had a great letting experience…

I’ve had a great letting experience with LR team. My property manager Rachel Bridgeman was super kind and helpful. She patiently listened to my urgent situation and gave me timely feedback. Also my request was handled in a timely manner.

JUNXIAN · 5 August 2024

★★★★★ 5/5

Trustpilot

THANK YOU !

This is just to say a very big thank you to Clifford Walker and all the team at Life Residential for sorting out a new tenant for me in the most difficult of circumstances. Please pass on my thanks and best wishes to all involved. All of your professionalism, efficiency and friendliness has been really impressive especially given how the renewal couldn’t have been happened at a worse time!I’ve been with Life Residential quite some years now and I’ve always been impressed with the service you’ve offered me. This latest experience takes it to whole new level !Many thanks to all of you again

VW · 9 April 2020

★★★★★ 1/5

Trustpilot

Deposit

Relates to Life Residential NorthVacated in August - requested deposit back a week later, have some egregious deductions proposed to us - the deposit was £2596 - we were being told we would be charged £1700+ for a flat that was left in the same condition when we moved in. Fast forward 4 months later on the 20th day of the dispute we opened through mydeposits a worker phones us to admit that the charges against us were unfair and they agree to our proposed deductions of £529 (£300 was professional cleaning we did through them) All in all we could have received our deposit minus the deduction we have now agreed on £529 many months ago instead we have been engaged in a very drawn out process.Long story short please open a dispute on whatever deposit protection agency was used to protect your deposit as this "speeds" up the process somewhat however I am still waiting for my deposit back even after coming to an agreement on the new deductions.

Daniel · 2 December 2024

★★★★★ 5/5

Trustpilot

I would like to extend my gratitude to…

I just wanted to take a moment to express my gratitude for your assistance. I was struggling to cancel or appeal a parking ticket that was unfairly issued to me. Despite my efforts, the parking company refused to consider my case as I had never received the ticket in advance. I reached out to Life Residential for help, but unfortunately, one of their staff members was unable to assist me. Luckily, Staff Emma Senior property Manager was able to contact the building management and successfully cancel the ticket. I am truly grateful for your help and support.

Haitham · 27 February 2024

★★★★★ 5/5

Trustpilot

excellent and immmediate responses…

excellent and immmediate responses received from Luca on e-mailsand requests.

Johan · 17 September 2026

★★★★★ 1/5

Trustpilot

VERY UNPROFESSIONAL AGENT

VERY UNPROFESSIONAL We’ve been renting a property through Life Residential for the past 8 years in London.We usually have some flat inspections and everything has always gone well.However a new manager D.B has been in charge of our property recently and she didn’t show up for the third visit in a row without even informing us. Quite oddly Always on Friday…We had to wait at home with no notice and eventually called the agency to find out that nobody was coming. We have some very tight schedule with our job and always strive to accommodate the suitable slot in advance.That lack of professionalism is utterly shocking and disrespectful, especially when one doesn’t take the time to call or email us about the cancellation.We are tired of this poor management and have decided not to extend our tenancy agreement with Life Residential.Regards,Kévin

Kevin · 27 November 2024

★★★★★ 5/5

Trustpilot

Gerda - Property Manager, Apartment 28

I’m staying in a rented apartment for last 1 year and Gerda is managing it for a number of months and has done a fantastic job to date. She’s very efficient, diligent and very good at chasing down queries.

Soumya · 18 September 2025

★★★★★ 5/5

Trustpilot

We have been dealing with Abby gooptu…

We have been dealing with Abby gooptu to get our current tenant to renew for another year. Abby kept us informed during the whole process and was brilliant. Thank you Abby.

Mrs · 29 November 2024

★★★★★ 5/5

Trustpilot

Smooth process!

Smooth process and excellent service frim Breje!

Ani · 29 September 2026

★★★★★ 1/5

Trustpilot

Unprofessional and Inept

My son saw an advert for a studio in Slough and sent an enquiry, no response, called several times leaving messages, no response. I called and left several messages, no response then called every hour unril I finally spoke to the relevant department. The earliest viewing was at 2.45pm the following week so my son took time off work and whilst on the way got a call saying viewing cancelled. Not good enough, the rental was for 2 yrs and they obviously don't need his business so he is taking his money elsewhere. Do not recommend.

Mvanhoek · 13 November 2024

★★★★★ 1/5

Trustpilot

Extremely unprofessional property managers - vauxhall

Extremely unprofessional property management at vauxhall/nine elms Two months - a basic shower and kitchen hob exhaust is not still fixed. They have stopped coming on calls. And keep procrastinating the work Really painful time waste agents. I will never recommend themThey do not hold a good word for their work in entire st georges wharf ! They take months to get basic things in apartment fixed. Please dont appoint them as property managers !Only the letting agents are good here !

Bani · 13 November 2024

★★★★★ 1/5

Trustpilot

horrible service, very biased

this agency used to be better - currently - an absolute joke.me and my partner enquired about this property on separate basis for about 4-5 times for studio flat in Hounslow. we spoke estate agents a few times - they simply pushed back our viewing multiple times. excuses began with "out of office, not feeling well" to "tenants dont want to do any viewings" eventhough in rental ad move in date was September.we are quite, professional, calm and respectful full time working couple that felt discriminated and biased.very disappointed by these fake agents. never again

Tom · 13 November 2024

★★★★★ 1/5

Trustpilot

Absolutely the worst managing agent I…

Absolutely the worst managing agent I had the misfortune to deal with. Totally incompetent and over-aggressive. Filing a lawsuit against them for numerous breaches to the tenancy agreement. Once Judgement is received , will post over social media.

Raj · 9 August 2024

★★★★★ 5/5

Trustpilot

Event-free tenancy renewal

Amrita handled the tenancy renewal on our Royal Wharf apartment very efficiently and effectively with no fuss and kept us fully informed and consulted. Very happy with the process.

Anthony · 30 April 2026

★★★★★ 5/5

Google

From start to finish, Conor was professional, approachable, and incredibly helpful. He took the time to answer all our questions, kept us updated throughout the process, and made everything as smooth as possible. Highly recommend to anyone looking for reliable letting management support and top notch customer service.

Ud · 9 June 2025

★★★★★ 1/5

Trustpilot

Terrible Building Management - Repairs Policy

Terrible and unreasonable service. We rented early June 2019 in Colindale. A couple of weeks ago we notified of 3 defects. One was the toilet seats being loose and the other was the dishwasher not working properly. In regards to the toilet seats we were told that it is our obligations to tighten the screws and when we asked how since the toilet is glued to the wall and there is no access they replied that they need permission from the landlord in order to make such a repair (if allowed). In the case of the dishwasher, since it is under warranty, they asked us to contact smeg and book an appointment while giving our contact details to smeg without permission (minor omission). When we returned to them and said that we cannot arrange an appointment as smeg only does full day appointments on working days, gave permission to enter the property when they need to and ask them to get this sorted, they replied that it is our obligation (clearly it is not, we are just renting). When we proposed that we can do it but asked to be reimbursed for the day of annual leave we would have to waste they replied with the previous line plus many (pointless) apologies. All that on top on the fact that we asked the agent during the viewing about repairs and he said that they would take care of everything needed provided we give permission to enter the property in our absence. At this stage trying to get hold of someone senior and find a fair and reasonable solution. Terrible service with unsubstantiated claims after renting unless something changes drastically in the future. Stay away unless you like wasting your annual leave to accommodate repairs to a property you do not own.

Konstantinos · 17 September 2019

★★★★★ 5/5

Google

It's a great experience with Royal Wharf branch, especially agent Conor is very professional and helpful. Thanks to him for always providing a clear timeline, clear process breakdown, and lots of patience with us!

Irene · 11 October 2024

★★★★★ 5/5

Trustpilot

Karishma Rathor as my property manager

Karishma is a very pleasant and polite property manager. I have been very pleased with the services being provided by her. Even for the short meeting during my stay recently in London, she has resolved any issues I have to my satisfaction. I have requested all of my 3 properties in London to be under her portfolio. I was subsequently told that this is now arranged at my request. I am very pleased to have her as my property manager.

Richard · 29 August 2019

★★★★★ 1/5

Google

I don’t recommend using Life Residential to sell your property 👎 I sold my property with them and they only had the buyers interests in mind during the entire process. The whole process once I accepted the offer was a shambles with their sales progression (more like sales deterrent) team focusing solely on what the buyer wants and not honouring my timelines even though I’m the one paying their bill. Don’t use their conveyancers, Davisons Law, either unless you want numerous conversations going on behind your back without you having a clue what’s going on. I think there’s a conflict of interest there, which I saw throughout the process. All in all they didn’t get me a decent price on my property, they were at the buyers beck and call and they didn’t ensure the correct steps were happening between the buyer and their conveyancer which meant my sale took almost 5 months to go through and there was no delays on my side as I did a lot of the work that either the sales progression team or my conveyancer should have been doing to ensure we were ready to exchange within 12 weeks. 4 stars to Daniel Probyn for being straightforward, professional and as transparent as estate agents can be! 1 star to Becky McElroy in sales progression for not having a clue on how to actually progress a sale. 1 star to Robert van Toor for being so rude during a phone call that I almost hung up. Do yourselves a favour and go elsewhere, there’s lots of estate agents that will ensure the seller feels heard and appreciated for providing an asset to sell in the first place!

Marsha · 10 November 2024

★★★★★ 5/5

Trustpilot

Happy Customer

I have been using Life Residential for several years now (as a landlord) and will continue to do so because I have found them to be very efficient. They conduct their business very professionally and for me provide great value.Over the years I have had a few different Account Managers looking after my tenancy and now I have Abby who I am so grateful to. Everything is seamless and he keeps me updated with what's happening without being intrusive. I cannot praise him highly enough, he is a credit to the company.

Ms · 29 January 2024

★★★★★ 4/5

Trustpilot

A Seamless Letting Management Experience

Thanks to Jack Lau and Kalidass Uvaraj for their outstanding letting management services. Their swift and effective communication, coupled with a remarkable work ethic, sets a high standard within a short period to process all formalities. Jack Lau navigates the complexities of letting management with precision, ensuring a seamless process, and Kalidass Uvaraj proactive approach in assisting the tenant's settlement showcases a commitment to a positive experience. I wholeheartedly recommend them to anyone seeking an efficient and reliable letting management professional. Thank you for their excellent teamwork and support.

WaiChunIreneLAM · 23 January 2024