Trusted Agent profile · Newham
★★★★★
1,178 reviews across 2 platforms
16 Royal Crest Avenue, Royal Wharf, London, E16 2TQ, Newham, E16 2TQ
LiFE Residential's office in Newham, at 16 Royal Crest Avenue, is rated 4.5 out of 5 across 1,178 reviews on two platforms, including 302 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. LiFE Residential Royal Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newham.
Every review we hold for the Newham office, from every platform, shown as written. First names only.
5/5
TrustpilotLauren is our property manager and…
Lauren is our property manager and she’s always incredibly responsive and helpful. We had a fairly urgent issue and she was quick to act fast with great communication.
Dear Amy, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
5/5
TrustpilotAmazing experience with Vaibhav!
Having recently had some small maintenance issues in our flat which were brushed off a few times, Vaibhav really restored our faith in the Life Residential team. When we reported the issues, Viabhav was attentive, very quick to respond, and stopped at nothing to ensure our issues were fixed promptly and professionally. Viabhav even followed up after the maintenance issues were solved, which really showed his dedication and commitment to ensuring residents have a great experience.
5/5
TrustpilotDear Abby Gooptu
Dear Abby Gooptu, I am truly grateful for your exceptional service and support. Despite the tenancy renewal email being lost amidst the many other messages, your diligence in reaching out to me via WhatsApp with the wonderful news of the tenancy renewal at an updated market rate is deeply appreciated.Your attentiveness and proactive communication have left a lasting impression, and I would be delighted to enthusiastically recommend LR to all my friends who are looking to relocate to the UK.Thank you once again for your invaluable assistance. It is a lovely experience with individuals like yourself who go above and beyond to deliver outstanding customer service.Best,Ali
Dear Aliena, Thank you for taking the time to leave a wonderful 5* review. Abby will be thrilled to read your kind comments. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotOur LIFE Property Manager
Our LIFE Property Manager; Abi Shanks has always been an absolute pleasure to deal with & portrays what is a "perfect property manager", having always responded to & executed any issues with tremendous efficiency & professionalism, all wrapped up in a most polite & considerate manner. Thank you Abi.
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
TrustpilotExcellent service
Amrita has been mostly helpful, providing prompt and timely updates of the tenancy renewal. She is always polite and with good communication skills. Many thanks for the excellent service rendered :)
Dear Pearlyn, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellentstandards of service to our customers. Kind regards, Negin, Customer Relations Team
5/5
GoogleConor Hewitt-Harvey has been really helpful during the flat finding. After plenty of search and viewing, he managed to help us find our new home in Stratford! Thanks Conor!
Dear Chandler, Thank you for leaving a 5 star Google review. Kind regards, Asma, Customer Relations Team
5/5
GoogleFantastic service from Aleks who helped me with a barrage of questions regardless of time, and aided me a ton with finding an amazing place :)
Dear Nam, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
TrustpilotEmma Donoghue
Emma DonoghueI have found Emma to be very polite. She has a positive attitude, gives clarity to queries, and always returns my calls and replies to emails. Thank you Emma
Dear Eve, Thank you for your kind comments regarding Emma and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie, Customer Relations Team
2/5
GoogleSuper easy and quick to move in, after that it goes downhill. You are chasing requests for months and don't get anywhere without multiple emails. We chased our deposit of over £2k for 4 months after moving out and had to go through a 3rd party to get a result. Our property was not clean when we moved on and of course they claimed a cleaning fee on departure. The property was put up for sale and I had multiple different agents calling me every day setting up viewings that I had to track and make sure the property was available. It was very disruptive and frustrating when we were left waiting for a viewer to arrive only to find out much later it was cancelled.
Dear Laura, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@liferesidential.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations Team
5/5
GoogleThroughout the process, Brian was wonderful and very efficient with helping making the journey as smooth as possible. He had answers to all questions and really made the process feel easy, pleasure to deal with.
Dear Dan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team
5/5
GoogleWhen I was searching for a flat in London, I came across Blend and Connor. They made the whole process professional, quick, and easy, always available to help and keeping everything running smoothly from start to finish. Great guys to deal with, highly recommend!
Dear Sebastian, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Katie
5/5
GoogleLiFE Residential made my home search journey and moving into my newly rented flat absolutely seamless. A big shout out to Leonardo who guided me throughout the process and resolved my problems very promptly. Thanks for making the renting process so smooth.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
GoogleIsobel woz very friendly, she woz very knowledgeable n she made me feel so comfortable wen we woz looking for a place 5stars 👍🏼xxx …
Dear Kirsty, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotGreat Service
Have been dealing with this company for many years.Service has always been great and efficient especially Arjin has been very helpful. Thanks you for your assistance.
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
5/5
GooglePoppy is my agent, she helped me a lot when I need her!! That was a great experience! And I really appreciate it!
Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, katie
5/5
GoogleI had a great experience with the rental process and everything was organised and smooth. Kamile was very helpful and patient throughout the stages.
Dear Era, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie
5/5
TrustpilotGreat work, Nick!
Nick Martin has been our property manager for about one and a half years. He is active, approachable, considerate, and communicative. He swiftly deals with and resolves any issues/questions we've raised throughout our tenancy. Our experience working with Nick has been nothing short of outstanding, and we highly recommend his services to anyone in need of a reliable property manager. Keep up the great work, Nick!
5/5
Trustpilot5/5 stars for Abby!
Abby G from Renewal Department was so helpful and kind to me during my renewal process. Thank you Abby and wishing you all the very best!
Dear Onur, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotTenancy renewal handled smoothly and professionally, yet again.
My tenancy renewal came up just as the Coronavirus situation was unfolding in the wider world, and yet the renewal was still handled smoothly and professionally by Maquel Thomas, who kept me updated as they worked around the complexities of working from home and all the obstacles that brings.Many thanks to Maquel and the LIFE Residential team for looking after me in this tenancy, particularly at this time!
Hi Ian, thank you for your feedback and for your understanding at this uncertain and challenging time. We are happy to report that our staff are all working hard from home and that we remain open for business as far as possible. We're pleased that Maquel could be of assistance and are really grateful that you are letting us know your thoughts on our service at this time. Take care and thank you again.
5/5
GoogleLiFE Residential has made what can be a stressful process so smooth. Fern has been outstanding - professional, kind, supportive and incredibly efficient. She kept me updated and responded so quickly to any questions I had. I can’t recommend them enough!
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
1/5
TrustpilotUnresponsive and disappointing service
We’ve consistently had issues with Life Residential’s lack of responsiveness since moving into our flat. Despite internal changes and promises of improvement, the situation remains the same. Recent problems, including a week without heating or hot water during winter and a recurring safety issue with a broken fridge door, have been completely ignored despite multiple follow-ups. This level of service is unacceptable for a property management company.
Dear Evangelos, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Katie, Customer Relations
5/5
GoogleIt was a great experience working with Conor! He was professional, friendly, and always quick to respond to my questions. The whole process, from viewing to signing, was smooth and stress-free thanks to his clear communication and … More
Dear Yao, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Katie
5/5
TrustpilotChanelle Pierre excellent client service
Chanelle Pierre was very efficient and effective with the renewal of my tenancy with the existing clients. She gave clear options and advice. I would not hesitate to recommend her and Life Residential.
Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie, Customer Relations Team
1/5
GoogleI am compelled to write this review after a series of disappointing experiences with Life Residential. Upon moving into the flat, I immediately encountered significant issues with two doors that were stuck, posing a serious health and safety risk, which should have been identified and resolved prior to occupancy. Additionally, the agency has failed to complete the check-in report, now overdue by six days. This lack of professionalism and attention to detail in ensuring the basic safety and administrative processes are met is unacceptable. I urge potential renters to consider these serious oversights before deciding to engage with them.
Dear Alexandros, I am sorry to read your 1* review comments. I have passed them to our Head of Lettings as we are keen to discuss this further with you and will be in contact. Kind regards, Katie, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. LiFE Residential Royal Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newham.
