Trusted Agent profile · Newham
★★★★★
1,179 reviews across 2 platforms
16 Royal Crest Avenue, Royal Wharf, London, E16 2TQ, Newham, E16 2TQ
LiFE Residential's office in Newham, at 16 Royal Crest Avenue, is rated 4.5 out of 5 across 1,179 reviews on two platforms, including 302 Google reviews rated 4.5.
Every review we hold for the Newham office, from every platform, shown as written. First names only.
4/5
TrustpilotMr Kalidaas Uvaraj's excellent work
Mr Kalidaas Uvaraj has been very responsive and provide information very rapidly. He is cooperative, kind and to the point. I have always appreciated his collaboration and responsiveness. I wish him all the best for his carrier and professional life.
1/5
TrustpilotI never leave reviews
I never leave reviews, but I have to say that Life Residential are by far the worst group of people I've ever had to work with. Our property manager changed every 5 minutes (probably have such high turn over of staff cuz this agency is appalling) , no one would ever update us, they never knew what was going on with anything - I literally had to remind them that my tenancy was ending, terrible customer service, everyone I encountered was extremely rude. I would avoid them at all costs.
1/5
TrustpilotI am so unbelievably frustrated
I am so unbelievably frustrated. Our radiators have been making a loud hammering sound for almost 5 months, they have sent multiple workers in and no one has fixed it yet, they think they know what the problem is and are waiting for a part but no word on when. And it is progressively getting worse. The worker who apparently figured out the problem decided our hot water tank was too high so he turned it down. We do not have enough hot water now for two showers, never mind dishes and everything else throughout the day. We have visitors coming starting in three weeks and what are we supposed to do? Our LR rep is a very nice person but hasn't been able to really do much so far. So we have not had enough hot water for about three months now and I'm beyond upset. What am I supposed to do? Just keep the immersion button on?? The fact we have been waiting this long is insane!
5/5
TrustpilotI will remember Abby/Marta
I will remember Abby, he is a good negotiator when it is about renewal agreement. Always trying to find the best solution for both parties.And I've never found more honest than Marta so far. Thanks to both of you guys.
Dear Matt, Thank you for leaving a wonderful 5* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotI would like to comment on Kalidass…
I would like to comment on Kalidass Uvaraj, a senior property manager with Life. My previous tenant has disputes with bills and charges which has exceeded his deposit. Kalidass has provided information and assistance to the adjudicator for the arbitration. During the whole process (around 3 months), he has been thorough with the claim details and prompt in his replies to my queries. The outcome of the arbitration is satisfactory; Kalidass has certainly been instrumental in ensuring a smooth process.
5/5
TrustpilotTianna's support in flat was great
Tianna was a supportive property manager who assisted me with fixing the issue in the property after the inspection. I appreciate her paying attention even to the small matter in the flat.
5/5
GoogleHighly recommend Life Residential, Fern ODwyer has been absolutely amazing, very available, helpful and made the whole process extremely clear and organised ! You feel in safe hands with high level professionals ! Thank you !
Dear Thibault, Thank you for your kind comments regarding Fern and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie
5/5
GoogleI’ve had a great experience renting through Frankie Chong. He’s been responsive, professional, and always willing to assist with any issues that came up. I would definitely recommend him to others looking for a reliable agent.
Dear Bhumika, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
5/5
TrustpilotThank you Amrita
Our contract was due a review and Amrita handled our queries promptly, efficiently and with highly professional standards.It’s worth also to say that the flat had a couple of improvements that needed action when we moved in one year ago and even if initially took a bit longer than expected the agency caught up and at this moment in time we always get our queries addressed quickly and repairs are done on time and keeping in mind our preferences.We love our flat and we feel our comfort is taken into consideration. 💜
5/5
TrustpilotClaudio has restored my faith in Life Residential
I have not had a fantastic experience with Life Residential but recently, Claudio De Tommaso was appointed the managing agent for our apartment and he has been a breath of fresh air: helpful, responsive and proactive. Thank you Claudio.
2/5
TrustpilotPoor customer service
Sophie(our property manager) has been dissapointing. Repairs/maintanence work always needs chasing. She often needs more than 1 reminder to act on issues. There have been many instances where the service received has been subpar.I’ve been with Life Residential for more than 5 years and have had pleasant experiences with my previous property managers(Claudia Nicholls and Mandii Aujeley) however it is dissapointing that I cannot say the same for Sophie. In fact, one of the reasons I have chosen to move out from the afformentioned property has been due to the poor customer service received since Sophie became our property manager. I’m not one to complain or post negative feedback but the continous need to chase/her lack of proffesionalism is something that I think needs addressing.
5/5
TrustpilotReview
ChatGPTI want to express my appreciation for Chanelle's assistance with the renewal contract. She demonstrated a lot of patience and was instrumental in helping me meet all the requirements. Additionally, her support was invaluable in resolving the technical issues I encountered with Goodlord during the process
Dear Anju, Thank you for taking the time to leave a lovely review regarding Chanelle. Kind regards, Katie, Customer Relations Team
1/5
TrustpilotEXTREMELY BAD SERVICE!!! WOULD NOT RECOMMEND EVER
Given a house without checking basic things like water pressure or dishwasher. The agency advised to use a gym to take a shower or use sink to wash dishes.The kitchen appliances do not work properly except for Hob. The mail box is stuffed with older mails due to which I'm missing my mails. Till date they haven't been able to help with intercom.It has been almost 3 weeks and the major issues are still pending. There are so many issues and queries that it's difficult to track or get a response for!Very frustrated with the way things are getting handled. Contractor comes every Friday and tells a new issue. After this nothing gets done till the next Friday.
5/5
GoogleThere are a couple of lettings agents on the royal wharf site. In my experience LIFE residential are by far the best. They currently manage my property on a full management basis. They were honest and open regarding costs during the set up … More
5/5
GoogleWe were helped by our agent Conor who was patient and understanding throughout the whole process. He ensured the process was quick, hassle free and did the best to accommodate all our expectations for the house!
Dear Poorvaja, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Katie
5/5
TrustpilotI recently had correspondence with…
I recently had correspondence with Abbey regarding the renewal of the tenancy. She was excellent through out . what i like about her is the excellent communication skills which she certainly has it all.I do wish her success in her future carrier.Regards
Dear Syed, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotLife Residential are a good renting…
Life Residential are a good renting agency and Marcus Yu has been proactive being the property manager and helpful when needing to sort issues. We’ve been living in the same property for a few years now and happy with their performance.
Dear Claudio, Thank you for your kind comments regarding Marcus and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie, Customer Relations Team
5/5
GoogleHad an amazing experience with the agency - they have been so responsive and accommodating to all of our needs. My cousins and myself are very happy with our experience especially with the agent Scott. He was very approachable which we did love especially we do work crazy shifts.
Dear Francis, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotGreat Job Abby Gooptu
Life Residential has always gone above and beyond with helping me. I want to give a special shoutout to Abby Gooptu who has been thorough with the entire renewal process!
1/5
TrustpilotNo help, Flat has massive water damage from broken extractor fans.
Been with them for almost 7 months now. They were super pushy when we were signing document, telling us important information last minuet and wasting our time. We moved in to a flat which clearly had a poor cleaning and inventory to the extent were broken and unsanitary items were left. It took us 3 months for it to be agreed that we could dispose of these items. The bathroom had extreme mould in which clearly hadn't been treated and bad water damage with silverfish. I had to buy my own products and removed it within two treatments. The extractor fan unit has been broken this entire time. Even though we have told them about this from the start, they still wont issue any repair work. Due to water damage everything break super easily, mould in the bedrooms. We issued repair jobs and they come back to us and say due to use refusing a 3 hour job previously (bare in mind we waited in all day and the repair company came at 6pm to do a job we was not expected/complained about) they are being difficult to have workers some out to perform an urgent job. Honestly the most incompetent workers I've ever encountered, even management will just refer you to complaint process with no actions. They are 100% in breach of contract.
5/5
TrustpilotEasy service
Very easy and straightforward. Abby from the Renewals Department was able to help us get our landlord to accept to our offer for negotiation of rent. It was all really smooth and Abby was supportive in the process. Thank you!
5/5
TrustpilotRosita-Lettings Manager
Rosita had managed my flat for a number of years and has done a fantastic job to date. She’s very efficient, diligent and very good at chasing down queries. Reassuringly, she always provides prompt responses. That means a lot. Thank you.
5/5
TrustpilotThanks Cristina Luntraru quick response.
Thanks Cristina Luntraru for your quick response and helping me contact the aftercare team. You have always done a great job in answering my questions and responding in a timely manner. I'm very appreciate for your assistance.
5/5
TrustpilotGreat professional work by Abby Gooptu…
Great professional work by Abby Gooptu who renewed my tenants rental agreement.Abby did great work very professional and at speed. Abby is a great addition to the team at Life residential. thank you.
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