Every review we hold for the Newham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFantastic 5* Service
We are a corporate service provider and have been very happy with the services and the speed at which our requests are handled, a professional approach and clear and precise communication is greatly appreciated from our contact Ilinca Ioanovici
Oliver · 28 June 2024
Agent replied · 23 October 2024
Dear Oliver, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Negin, Customer Relations Team
★★★★★ 1/5
GoogleHad the apartment fully cleaned on move out, even paid cleaners to make sure everything is spotless however missed spot on top of the door frame. They ended up trying to charge us £300 odd to wipe the door frames. Know your right, deposit is protected, worth disputing. Scam behaviour.
Faiyaz · 11 November 2023
Agent replied · 10 November 2024
Thank you for your feedback. We're sorry you're unhappy with the service provided, this is not what we want at all. Please contact info@liferesidential.co.uk should you wish to discuss your issue further. Thank you.
★★★★★ 5/5
TrustpilotResponsive and Professional
LiFE are really responsive in helping out with any problems and building issues I've encountered during my tenancy. Aslihan has been great at chasing to ensure things get resolved. Couldn't ask for more!
Ian · 14 September 2017
Agent replied · 22 December 2024
Dear Ian, thanks a lot for your kind words to LiFE and Aslihan (she'll be very happy to hear from). We're very glad to hear you're happy in your home (minus the issues) and that everything's being sorted out for you in a timely manner.
★★★★★ 5/5
TrustpilotAbby and the team at Life Residential Seamless Rental Renewal
Abby and the team at Life Residential recently helped renew a rental agreement. The process was painless, efficient and went through with a minimum of fuss. Really good service and would always recommend them! Thanks David
David · 21 September 2023
★★★★★ 5/5
TrustpilotAlways impressed by LiFE Residential!
Always impressed by LiFE Residential!Darcey Nicholls (Property Manager) conducted my annual property inspection today. She was helpful, reassuring and professional throughout and took the time to note down several points I raised that needed addressing, summarising them for me before they go to the landlord. I really feel looked after by LiFE Residential in this property!
Ian · 31 May 2023
Agent replied · 22 December 2024
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
★★★★★ 5/5
TrustpilotGood management through the entire…
Good management through the entire process.
F · 10 September 2025
Agent replied · 22 September 2025
Dear F Yan, Thank you for leaving a wonderful 5* review. Kind regards, Katie
★★★★★ 5/5
TrustpilotPooja Pandya is a good property agent…
Pooja Pandya is a good property agent and always be quick in replying my enquiry.
Jansen · 1 November 2024
★★★★★ 5/5
TrustpilotProfessional, helpful, quick to sort out problems
Emma has been consistently helpful and prompt in resolving issues that arose throughout 2023 in letting our flat. Very pleasant and ready to answer queries. Thanks for all your efforts!
Aad · 3 February 2024
★★★★★ 5/5
TrustpilotRental renewal agreement
Dimple is excellent for following and updating all information step by step for renewal the contract.She provides all information I requestedI am very happy with the service.
Abdulsalam · 25 March 2024
★★★★★ 1/5
TrustpilotTerrible management
I paid all of their management and letting fees when I rented the flat from them for two years. Who the hell knows what the letting and management fees are used for? for them to take comfortable, warm seats in the office. I had complained to them about the tenant using the living room as a place to live and sleep. This could harm the couch. They hadn't taken any action in that regard. I quickly replaced the agent when the previous tenant moved out, he stole kitchen and bathroom storage units and damaged the sofa. I attempted to get this from my tenant deposit, but I was only given a £180 instead. The agent is unwilling to accept accountability. i even paid over £200 for inventory check in and check out report. that was worthless.The agent is pulling back, deciding not to pursue this further. I would advise against using a Life Residential agent, terrible letting and sales Agent!!!
Ralph · 4 December 2023
★★★★★ 5/5
GoogleI had a wonderful experience with Life Residential. They were really helpful throughout the process of renting my first apartment. Special thanks to Fern who supported us throughout and ensured everything went smoothly.
Jawad · 11 November 2023
★★★★★ 2/5
TrustpilotWorst experience in the hands of a letting agent
Had a superb move-in experience made possible by Matt and even left a 5-star Google review. The problem started when it was time to move out. They sent a cleaning fee which was the highest quote I received, but their conditions were quite harsh. Basically, if you used another cleaning service, they would not allow you back into the property once you handed over the keys, and if they had any concerns after inspecting the property, you won't be allowed to re-enter the property to address it and they will have to charge you to clean it. I opted for their cleaning service and when I got my deposit back, it was charged an extra fee for cleaning the furniture in the house. I wrote back and highlighted the moving out email where they said they would handle all cleanings, there was no mention of extra charges and they ignored it completely, saying it was the Landlord that sent the deduction, meanwhile I did not have a cleaning arrangement nor ever interacted with the landlord throughout my stay. The second issue I was charged for was missing items, they had sent a mail that a checkout inventory would be done but no one came until I had moved out. Only for me to be charged for missing utensils and other items that I had left in the property. I challenged this and reminded them that the failure to do the moving out inventory was on their part as I was around all through and no one came but again I was bullied and told there was nothing that could be done, that the landlord had said some items were missing and I had to pay for them.Lastly, during the last days of my tenancy, people kept coming for inspection and a LR agent would take them around, at the end of the week when my partner came back, she noticed that her favorite perfume which she just got was missing. I informed LR of this and nothing was done about it either.Overall, my move-in experience was easy and great as well as my stay but the move-out experience was the worst experience, LR did not care one bit and took as much money as they wanted from my deposit and nothing I said ever go looked into, just generic replies of there is nothing I can do from the facility manager
Uzua · 3 December 2023
★★★★★ 5/5
TrustpilotLife Residential is excellent
Life Residential is an excellent property management and letting company which puts customers first. Under their efficient management, my property managed to be tenanted at minimal downtime. Everything was carried out smoothly.
Mr · 30 August 2017
Agent replied · 22 December 2024
Mr Heng, thank you very much for taking your time to let us know how we're doing. It is good to hear your property was rented out to a reliable tenant with a minimum void period. Please, do not hesitate to contact us if we can be of any further assistance.
★★★★★ 5/5
TrustpilotIlinca is super-responsive to any…
Ilinca is super-responsive to any request and makes my life very easy. The team have found me a new tenant very quickly and efficiently and avoided any vacant period.
Mikenev · 6 February 2024
★★★★★ 5/5
TrustpilotMy experience with Jack Piggott was…excellent
My experience with Jack Piggott was very professional and efficient. He was very prompt with his emails and very courteous with all his responses.
Baljeet · 23 March 2021
Agent replied · 23 October 2024
Dear Baijeet, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Claudio, and hope we can help again in the future. Kind regards, Negin, Customer Relations Team
★★★★★ 3/5
TrustpilotWater leak into my property
I have not had need of much contact with Life Residential who manage my rental apartment in Riverdale House, Lewisham. However, there has recently been an incident whereby works conducted above my property caused a water leak into the property. I found it difficult to extract details of what exactly had happened from the Property Manager. I had to repeatedly ask what/where/when/why and was not getting any proper answers. This was frustrating, needless and a demand on my time when all I was asking for was a concise, accurate and factual report of the incident. This has caused me to seriously consider the professionalism of LR and whether i really want them to continue managing my property going forward.
Mr · 30 March 2017
Agent replied · 23 October 2024
Dear Mr & Mrs Burnell, thank you very much for taking your time to let us know how we're doing. We are very sorry to hear that your apartment at Riverdale House was damaged due to the water leak in above property and we're even more sorry to hear that you feel like your property manager has not provided you enough information about the incident. Please accept our sincere apologies for this and let us ensure you that we'll try our best to be more concise with our responses to yourself. In the mean time, please do let us know if there's any additional information or help with your property you require.
★★★★★ 5/5
GoogleI have delt with many estate agents in London and by far Life residential is the best. The team at Royal wharf are so professional. Their communication with me has always been very prompt and not only are they a well organised business but their team members are outstanding. Just wanted to say a big thank you to all them. I would highly recommended them to both landlords and tenants. Thank you Life residential for my beautiful home!!
Marilyn · 12 November 2018
Agent replied · 10 November 2024
Hi Marilyn, thank you for your feedback!
★★★★★ 5/5
TrustpilotWell done Jack
In my opinion, Jack is a very helpful and efficient professional.He helped me to renew my tenancy agreement by providing appropriate information as well as sorting out the paperwork in a timely manner.He has a clear and efficient communication style which saves time when it comes to processes like renewing agreements.Thank you Jack
Hossein · 20 September 2021
★★★★★ 5/5
TrustpilotLife Residential - Landlord services
Rosita at Life Residential has always provided an excellent service for my rental property. Rosita is always quick to reply to any queries with solutions and helpful answers.
Paul · 14 February 2024
★★★★★ 1/5
Trustpilot… Extremely Unethical Agency That Exploits Tenants, Especially Those New to the UK
My experience with Life Residential has been nothing short of traumatic, and I want to warn others, especially anyone new to the UK, about how this agency operates.
Nourallah · 12 November 2025
★★★★★ 1/5
TrustpilotI have never been so revolted by the…
I have never been so revolted by the poor treatment of an real estate agency than I have with life.1 week ago, I made a booking to view a property today at 11:30am.I called at 10am this morning before making the travel to view and asked - "is it still available, I don't want to arrive and it's taken" I was assured it was available.I then spent 1 hour travelling to the viewing and was greeted by an agent who said the property was taken.He then said that another would be made available on the 5th of Dec.I said send me the video viewing and offer letter today so I can get on top of it. He confirmed he would send it in 30min.I called him 1 hour later - He said he was "typing the email as we spoke". By 15:30 still nothing. I called 3 numbers. Noone answered. I left a voicemail.In terms of TCF also known as treating customer fairly this is a huge breach of the consumer protection act of 2017.It is a horrific display of just how much greed and money is the pure focus and to hell with any individual person.I whole heartily encourage people to disassociate yourself with this company because they are hurting the common person.
Tman · 11 November 2023
★★★★★ 4/5
GoogleI had a good experience with Payge finding a flat and renting with Life Residential. I had to change my start of tenancy date date due to some miscommunication but apart from that the service provided was really good.
Gabriela · 14 May 2024
Agent replied · 10 November 2024
Dear Gabriela, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
TrustpilotMaquel Thomas
Maquel Thomas is my property manager. She has been great and extremely supportive to get my re-referencing process smooth and hassle free. She has always been of great support to fix issues reported timely during my move in. Very happy with the experiences so far with Life residential. I thank again Maquel for this.
Harrison · 27 May 2021
★★★★★ 5/5
TrustpilotResponsive
Luke has been great at communicating. He has been responsive when dealing with our queries. He recently replaced our previous property manager and has been doing well so far. :)
Vi · 14 December 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
