L&Q Pre-Owned Shared Ownership Homes reviews in Newham

Hi John, Thank you so much for leaving us a 5-star review! We're delighted to hear that your gas safety check was thorough and that you received friendly service from the engineer. It brings us joy to know this is the kind of service you experienced, and your feedback helps us appreciate the great work our contractor is doing in our residents’ homes. Thanks again for your amazing feedback! 😊 Customer Service Team

Hi Don, Thank you so much for leaving us a 4-star review! 🙂 We're glad to hear you had a helpful experience and that our agent was understanding of your issue. We always aim to resolve issues effectively, and we're happy to know this was your experience. It's our pleasure to help, and please feel free to reach out if there's anything else we can do for you. Many thanks! Customer Service Team

Hi Sylvie,Thank you so much for your review and for expressing your thoughts and feelings with us.We are deeply sorry to learn there’s several issues of concern to you and we apologise profusely if we haven’t fulfilled your expectations.We always strive to offer a great service to our residents, and we want more than anything for our residents to be happy in their home.We’re here to help and we’re more than willing to discuss each of your concerns in more details with and to help us achieve this we kindly request you reach out to us by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where we’ll be more than happy to arrange contact with you.Many ThanksCustomer Service Team

Hi Susan, Thank you so much for taking the time to share your experience with us. We're deeply sorry to hear about your recent experience, and we sincerely apologise for the dismissive interaction and lack of clear communication regarding your repair. This isn’t the kind of service we want for you, and it saddens us to know this has been your experience. While appointment availability can sometimes be limited, especially for roof-related repairs, we completely understand why you’re feeling disappointed following your contact with us. We’d very much love to fully understand what went wrong and offer you further help and assistance that you deserve. To help us make this possible please feel free to reach out to our team and it'll be our upmost pleasure to help you. You can contact us by email at contact@lqgroup.org.uk, and it would be most helpful if you use 'Trustpilot' as your email subject. We look forward to hearing from you soon 🙂 Many thanks, Customer Service Team

Hi Shahram, Thank you so much for taking the time to leave us a review and share your thoughts with us. We're genuinely sorry to hear that your experience didn't meet your expectations and that you are dissatisfied with the service you received. Please know that we always strive to provide the highest level of service and support, and it's disappointing to learn that we haven't achieved this for you. If you would like to discuss your experience further or provide us with more details about what went wrong, please don’t hesitate to reach out. You can email us at contact@lqgroup.org.uk with 'Trustpilot' in the subject line, and we'll arrange for someone from our team to get in touch with you. Many thanks, Customer Service Team

Hi Susan, Thank you so much for your wonderful 4-star review! 😊 We're so glad you took the time to share your recent experience, and we really appreciate your positive feedback about the clear information and rescheduling process. It’s great to hear that everything was straightforward for you - providing a seamless service is exactly what we strive for, and it’s fantastic to know that this was your experience We hope to have the opportunity to assist you again soon and look forward to delivering great service in the future. Thanks again! Customer Service Team

Hi Christ, Thank you so much for taking the time to leave us a review and for bringing your concerns to our attention. We're genuinely sorry to hear about the delay you've experienced with your service charge refund, and we completely understand how frustrating this situation must be for you. To help us investigate your case thoroughly and provide you with the best possible assistance, we kindly ask that you get in touch with our team by email. Please provide as much detail as you can about your situation so we can look into it promptly for you. You can reach us at contact@lqgroup.org.uk, and it would be greatly appreciated if you could use 'Trustpilot' as the subject of your email on this occasion. We look forward to hearing from you soon and assisting you further with your enquiry 🙂 Many thanks, Customer Service Team

Hi Miss Jones, Thank you for sharing your positive thoughts with us! 😊 Our goal is always to provide amazing service, and it’s made our day to know this has been your experience with us. We’ll keep striving for excellence and we hope we have the opportunity to help you again soon. A huge thanks from all of us! Customer Service Team

Hi Jayne,Congratulations on your new home! 🎉Exciting times for you and thank you so much for sharing your journey with us.We're over the moon to hear that you had such a wonderful experience buying a shared ownership property with us. We work hard to provide our customers with the best possible service, and we're truly delighted that you found our team to be supportive, understanding, and professional. We're particularly pleased that you appreciated our clear communication, timely updates, and guidance throughout the process. Your feedback is invaluable to us, and it motivates us to continue providing exceptional service to our customers so a huge thanks once again for taking the time in sharing this with us.Wishing you all the best as you continue to settle into your new home, we hope you make lots of happy memories too.Many ThanksCustomer Service Team

Hi Mary,Thank you so much for taking the time to share your recent experience with us.We feel your frustration with the recent service you received from our contractor, and we apologise profusely if they failed to meet your expectations on this occasion. It's important for our customers to feel informed and comfortable throughout the service process and we'll share your feedback with our team to ensure that the engineers provide clear communication and updates during their visits.In the meantime, we've checked the Gas Safety Certificate for the recent checks, and everything is well with no issues or concerns raised. We hope this will give you some reassurance but if you do have any further questions, feel free to let us know by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) where it'll be our please to help you with these. Many ThanksCustomer Service Team

Hi Mr. Penn,Thank you for taking the time to share your thoughts with us. Although we hear your dissatisfaction, your comments mean a lot.We're deeply saddened to learn of your feelings, and we apologise profusely if the service you've received from our advisors has failed to meet your expectations.We're here to help, and you're more than welcome to reach out to us with any specific concerns you may have. Our team can be reached by email at contact@lqgroup.org.uk, and it'll be most helpful to us if 'Trustpilot' is used as your email subject on this occasion too.Many Thanks,Customer Services Team

Hi Steven,Thank you so much for leaving us a review.We're very sorry to learn of your dissatisfaction, and we apologise profusely if our services have failed to meet your expectations.We take all feedback seriously and are committed to improving our service. We appreciate you bringing these concerns to our attention and will use your feedback to inform our ongoing efforts to enhance our processes and communication.In the meantime, if there's anything we can help you with, it would be great to hear from you. We have a fabulous team here, and you're more than welcome to reach out to us at any time. You can contact us by email at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' to be used as your email subject.Many Thanks,Customer Service Team

Hi Dan,Thank you for sharing your review with us. We very much appreciate you bringing this matter to our attention.We sincerely apologise for the delay in providing you with the information you're looking for and for any dissatisfaction this may have caused.We understand why this situation could be disappointing for you, and we're eager to assist and investigate the cause for this delay.To facilitate our efforts, could you please email your details to us at lqdirect@lqgroup.org.uk, and kindly mention 'Trustpilot' in the subject line of your email.Our dedicated team is here to support you and will do their best to help 🙂Many Thanks,Customer Service Team

Hi Suzanne, Thanks so much for the 5 star review! 😊We really do love to hear of experiences like yours. It sounds like the engineer delivered a great service. Many Thanks Customer Service Team

Hi Barbara,Thank you so much taking the time to share your thoughts with us,We’re so sorry you feel we don’t listen to our residents’ complaints, and we’re saddened by this comment too.We’ve certainly taken onboard your comments and concerns regarding assistance during an emergency and whilst we welcome your feedback our current policy for the quickest response is within 4 hours. Understandably and as per the example given in your review, we appreciate the timeframe isn’t suited for every kind of repair, but rest assured your feedback and suggestion has been noted as it helps us to understand where our residents would like to see improvements made.In the meantime, if there’s anything we can help you with, please let us know and it’ll be our pleasure to do our utmost for you.We can be reached by email at lqdirect@lqgroup.org.uk and we recommend ‘Trustpilot’ is used as your email subject. Alternatively, you’re welcome to contact us through any of your preferred channels where one of our Customer Service Advisors will be more than happy to help.Many ThanksCustomer Service Team

Hi Tina,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. Many Thanks Customer Service Team

Hi Consumer,Thank you so much for your amazing review! 😊It's lovely to hear you've had a 5-star experience with us, and it certainly makes us happy and proud to hear this too.This is most certainly the kind of service we expect our residents to receive from us, and we'll be sure to offer the same level of service to you again.Many ThanksCustomer Service Team

Hi Abdelghani, Thank you for taking the time to share your recent experience with us. We're truly sorry to hear that you had a negative experience with our team and that the service you received was not up to our usual standards. This is not the kind of experience we want for our customers, and we sincerely apologise for any disappointment or inconvenience caused. If there's anything else we can do to help or if you have any further concerns, please let us know - we're more than happy to assist you in any way we can. You can reach our dedicated team by email at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject. Thank you again for sharing your feedback with us. Customer Service Team

Hi Trevor Thank you so much for sharing your feedback with us. We're very sorry to hear about the error on your gas safety report and completely understand how concerning this must be for you. We’d love to look into this further with our contractor and work with them to correct any inaccuracies. If you haven’t already reported this to us or our contractor, please feel free to email the details to contact@lqgroup.org.uk with 'Trustpilot' as the subject, and we’ll make sure to help you with this. Many thanks, Customer Service Team

Hi Customer,Thank you so much for your review and for expressing your thoughts with us too.We're so sorry there's several issues that are disappointing for you and we sincerely apologise if we haven't quite fulfilled your expectations. We would like you to know your feedback is important to us as it helps us to look at those areas our residents would like to see improvements made so many thanks again for your time in letting us know.As an organisation who strives to deliver an amazing service, we're also saddened to learn of your concerns, and we would very much love to help. If you’re not already in touch with us you’re more than welcome to reach out to our dedicated team here who’ll be willing to do their utmost to for you.Please do let us know by email at lqdirect@lqgroup.org.uk (with 'Trustpilot as the subject) where it'll be our pleasure to help.Many ThanksCustomer Service Team