L&Q Pre-Owned Shared Ownership Homes reviews in Newham

Hi Caroline,Thank you for leaving us a review and for taking the time to express your feelings of dissatisfaction with us.We certainly feel your dissatisfaction and we apologise profusely for the frustrating and disappointing experience you've had with the parking enforcement company.Unfortunately as CPM are a separate company, we highly recommend any complaints about their enforcement officers should be reported to the enforcement company directly. Full contact details can be found on the signs that are displayed within the restricted parking zone, alternatively we’re more than happy to help provide you with this information if need be.We appreciate this may become disappointing news for you, but if you do have any further questions you wish to raise with us, please let us know by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where we'll gladly help you with these.Furthermore, you're more than welcome to use the above contact details if we can be of further help with regards to the mould and communal issues/services as also mentioned in your review.Feel free to reach out to us at any time and it'll be our pleasure to help and assist with each of the issues that are causing concern.Many ThanksCustomer Service Team

Hi Ruth,Thank you for your review and feedback. We're truly sorry to read of your experience with us.Feedbacks help us understand where we're going wrong and work on improving our services. We have a dedicated team here that can help and advice. Please email us at lqdirect@lqgroup.org.uk and would be great if you can use 'Trustpilot' as the subject header and our team will do their utmost for you. Many Thanks Customer Service Team

Hi David,We welcome your review and thank you for taking the time to share your concerns with us.We're truly sorry to hear about your disappointment and we sincerely apologise for not meeting your expectations. It is never our intentions to cause you stress and upset, and we deeply regret that you feel this wayPlease know that we are here to assist you, and if you have any questions about the service charges, our dedicated team will be more than happy to help.Feel free to contact us anytime via email at lqdirect@lqgroup.org.uk. It'll be most helpful too if "Trustpilot" is used as your email subject.Many Thanks,Customer Service Team

Hi Simone,We welcome your review, and we thank you for sharing your experience with us here.We apologise profusely for the disappointing experience you initially had with us and we understand why the whole situation was a worry for you too.Having investigated this further we can see the original appointment was cancelled and another visit was arranged for an emergency plumber whereby we offer a timeframe of approximately 4 hours for an operative to attend. We can see the plumber was in attendance as planned and the issue causing the blockage has since been resolved but if for any reason you're still experiencing the same issue, please kindly let us know and we'll be more than happy to help.We're reachable via any of your preferred channels or our dedicated team can be reached by email at lqdirect@lqgroup.org.uk where we kindly request 'Trustpilot' is mentioned in the subject line of your email. Feel free to reach out to us at anytime should you need further help from us regarding this matter and we’ll be sure to do our best for you.Many ThanksCustomer Service Team

Hi Bonnie, Thank you for taking the time to leave us a review. We appreciate you sharing your feelings with us, and we're truly sorry to learn of your dissatisfaction with our maintenance service. If there's anything we can do to help you, please feel free to reach out to our team. It will be our utmost pleasure to assist you in any way we can. You can reach us by email at contact@lqgroup.org.uk, and it would be most helpful if you could use 'Trustpilot' as your email subject when contacting us on this occasion. We hope we hear from you soon! 🙂 Many thanks, Customer Service Team

Hi Krystal,We welcome you review and we thank you for sharing your thoughts and feelings with us too.We're dedicated to providing a positive experience for all our residents and customers, and we’re sorry if our services haven’t quite met your expectations. We're committed to improving our services and your comments will certainly help us as we continue to work hard towards offering a better service.Please be rest assured we'll be sure to share your feedback for you as it also helps our management team to better understand where a more improved service would be welcomed.In the meantime, if there's any specific concerns you may need our help with, please do let us know and it'll be our pleasure to help. Contact is welcome through any of your preferred channels or by emailing us at contact@lqgroup.org.uk where we kindly request 'Trustpilot' is used as your email subject.Many ThanksCustomer Service Team

Hi Awais,Thank you for sharing your review and expressing your concerns with us.Your feedback is incredibly valuable as it helps us identify areas for improvement and better serve our residents.We're dedicated to providing the best service possible and are continuously working on enhancing our processes. Your input will certainly guide us in making positive changes.If there is anything specific we can assist you with, please don't hesitate to contact us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line of your email). We're here to help and we'll gladly do our best for you 🙂Many Thanks,Customer Service Team

Hi Stephen,Thank you so much for taking the time to leave us a review! 🙂Your feedback is incredibly valuable to us, and we are thrilled to hear that you had a positive experience with our maintenance service. We're especially happy to hear that you found our operative to be polite and efficient.We truly appreciate you sharing your experience with us, and we can't wait to assist you again in the future.Many Thanks,Customer Service Team

Hi Lina, We really appreciate your positive feedback and 5 star review. Ensuring your safety is our main concern, and we're happy to hear that the gas safety inspections have been conducted consistently, professionally, and in a friendly manner. Many Thanks Customer Service Team

Hi Louisa Lee,Thank you for your review.We're truly saddened to read your comments, and we apologise profusely if our services have failed to meet your expectations, especially with complaints not being taken seriously.We always aim to provide an excellent service, and we're sorry if this wasn't the experience you had with us. We certainly value your input and will use it to improve our processes.If we can be of further help and assist in putting right what went wrong, we'd love to hear from you.Please feel free to email our dedicated team here at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it'll be our pleasure to do our utmost for you.Many Thanks,Customer Service Team

Hi Josephine,Thank you for your amazing review! 😊We appreciate you taking the time to share your positive experience and we’re thrilled to hear that you were pleased with the prompt service, professionalism, and courtesy of our operative. We always strive to provide our customers with a positive and reliable experience, and we're also happy to hear that our operative was respectful of your home ensuring your cat was safe indoors.Your feedback means so much to us. Many thanks again for your review and we hope to be of help again soon.Customer Service Team

Hi Tracy- Ann, Thank you so much for leaving us a review 🙂 We really appreciate you taking the time to share your feedback, and we hope everything went well with your annual gas safety check. If you need any assistance in the future, we’re always here to help! Many thanks, Customer Service Team

Hi Jacqueline,Thank you so much for leaving us a 4-star review! 😊Your feedback means a lot to us, and we're thrilled to hear that all went well and you're happy with the work recently completed in your home.We appreciate you raising your concerns regarding shoe covers, and we're sorry to hear the operative failed to use them whilst in your home. Shoe covers are provided, so it saddens us to learn they weren't used on this occasion, but we'll be sure to share your feedback to prevent the same from happening again.In the meantime, a huge thanks again for your review, and we hope to be of help again soon.Customer Service Team

Hi Deborah,Thank you for your review and for taking time to bring your concerns to our attention.We’re extremely sorry to hear there’s a number of issues that are concerning for you and we apologise profusely if we’ve failed to provide you with the help you were hoping to receive from us.As you may already be aware, planned maintenance programmes for component renewals (such as new kitchens and bathrooms etc) are carried out on a yearly basis and we use the information from a stock condition survey we previously carried out on your home. The information from the survey helps us to understand and identify the properties that are most in need therefore it’s not unusual to see your home on a different programme to your neighbours. This is quite often the case, and we can truly say it wasn’t our intentions to make you feel as though some residents are treated differently, it just means your home will be on a different programme of works within a different year, but we certainly sympathise with your frustration and the upset this has caused.We’re also sorry to hear of the flooding issues as well as the mould and damp and we certainly understand why both issues are an additional worry for you too. It’s great a visit has already been arranged to assess the mould and damp and we look forward to receiving our contractors report so we can further address the problems that is causing this to happen.In the meantime, we’re most grateful for your kind words for our social media team, they truly are an amazing team, and we’re delighted you’re loving the service you receive from them as well.Furthermore, if there’s any more we can do to help, you’re more than welcome to contact us by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where our dedicated team will be more than happy to help with any concerns or enquiries you may have.Many ThanksCustomer Service Team

Hi Joanne, Thank you so much for sharing your positive experience with us! 😊 We're thrilled to hear that you were happy with the service provided by our locksmith. Your feedback truly means a lot to our staff, and it’s wonderful to know everything went smoothly for you. Thanks again! Customer Service Team

Hi, Ummtasneem Nadia,Thank you for taking the time to bring this matter to our attention.We're very sorry to hear you've experienced lack of communication with our pest control contractor, and we understand why this would be disappointing for you too.We'll be more than happy to help and follow up on the rodent issue with our contractor and provide you with an update.To help us make it possible, we kindly invite you to email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our helpful advisors will be more than willing to help.Many Thanks,Customer Service Team

Hi Mohd,Thank you so much for the 5 star review,This really is a pleasure for us to read, We are so happy to hear you have received a professional service and that everything was completed in a timely manner.We really do value your feedback and appreciate you taking the time to leave feedback for us,Thank you again for your kind words and we look forward to helping you again soon,Many Thanks,Customer Service Team

Hi,Thank you so much for your review and for taking the time to share your thoughts and feelings with us. Although we hear your disappointment with the recent service charge increase, we’d like you to know we still value your comments, and we sincerely apologise for the upset the recent announcement has caused.We certainly feel your disappointment and we understand the level of increase will be a worry for many people and it certainly isn’t our intentions to make you feel this way.As you’re aware our service charges are reviewed yearly and whilst there’s various factors taken into consideration, we do our utmost to keep the costs as minimal as possible, but it certainly isn’t an easy task or decision for us to make either.You’ve mentioned in your review there’s no services which also worries us, and we would like to gather further details from you. If for any reason you feel the services aren’t being fulfilled, please let us know so we can further investigate this matter for you.Contact is welcome through any channel of your choice or by emailing us here at lqdirect@lqgroup.org.uk and by using ‘Trustpilot’ as your email subject.Feel free to reach out to us at anytime and it’ll be our pleasure to help.Many ThanksCustomer Service Team

Hi Carol,Thank you so much for sharing your recent repair issue with us.It's great to hear that we responded to your enquiry so quickly and that our contractor was able to address the heating issue to get your system working again. This is certainly what we like to hear, and it makes us happy to know that you've had the best possible service.Many thanks again for your feedback Carol; it's greatly appreciated, and we look forward to helping you again 🙂Customer Service Team

Hi Micey, Thank you so much for leaving us a 5-star review! 😊 We're delighted to hear that the job was done well and that our operative was professional. Your satisfaction is important to us, and we're very proud to know that our maintenance team delivered top-notch service. Thanks again for your amazing feedback, and we look forward to assisting you again in the future! Customer Service Team

Hi Jerry,Thank you for taking the time to share your dissatisfaction with us.We sincerely apologise for the inconvenience you experienced with your heating and hot water. We understand how frustrating it must have been to go without these essential services for an extended period.We strive to ensure that all boiler breakdowns are attended to within 72 hours, which is the maximum amount of time we would expect you to wait. Quite often, depending on availability, an engineer's visit can be carried out sooner.We sincerely hope all is well with your heating and hot water, but if you're still experiencing issues, please let us know.In the meantime, we'll be sure to share your feedback. Your input certainly helps us to understand where an improved service would be welcomed by our residents. Thank you again for your feedback; it's much appreciated, and our apologies to you once again for the disappointment this has caused.Customer Service Team