L&Q Pre-Owned Shared Ownership Homes reviews in Newham

★★★★★ 5/5

Trustpilot

Great service

Very swift and your engineer was second to none,I was completely impressed with his professionalism,Everything was done in a timely manner...

Mohd · 19 September 2024

★★★★★ 1/5

Trustpilot

Explain why you are raising service…

Explain why you are raising service charge by 25%!!!!????? This is meant to be affordable housing. You are now taking over 1 month salary a year in services charges for no services. You are pricing me out of my home. I have no choice now but to leave. You have ruined my life EDIT: I have emailed you a few times now, but you so far have ignored all of the emails. The lift in my block that has been broke since August last year was only fixed yesterday (7 months later) and there are constant heat and hot water outages in the entire block due to plant room failure. These are just a couple of issues that there is literally 0 care about from L&Q as a freeholder. There should be penalties for this, NOT more more awards for literally doing nothing.

NA · 2 March 2024

★★★★★ 5/5

Trustpilot

Boiler problem

An emergency 24 hr appt was booked by L&Q. K&T heating arrived in 2hrs. Part was replaced and heating working. Very satisfied.

Carol · 29 August 2024

★★★★★ 1/5

Google

If it was possible to rate lower than a one star I would try to rate lower than that imagine calling your landlords multiple times when you move in asking them who do you pay bills to and everyone that works for them telling you to wait for letters and you wait 2years to get a electric bill thats now 2400 pounds I debt and them telling you its all your fault, I was abandon by my mother when I was 16, live on the street for 2years moved into a hostel for 2 years then was back on the street till I was taken into hospital before being moved back into a hotel with hard addition and vulnerable adults, , then i move in here with L&Q as my landlords that couldn't offer myself any help or understanding they are scum please avoid them at all cost

Henry · 23 June 2025

★★★★★ 1/5

Trustpilot

No hot water and heating for 48 hours

Left without hot water and heating for over 48 hours by these criminals (Monday 25 November to wednesday 28th November) . Absolutely diabolical. Landlord Tenant Act 1985 states loss of heating and hot water is an emergency and should be fixed within 24 hours, 72 hours is a pure lie. Please check your facts and your own website. You guys are disgusting and pathetic.

Jerry · 28 November 2024

★★★★★ 5/5

Trustpilot

The job ws well done and the gentleman…

The job ws well done and the gentleman was very professional

Mickeymrgmail.com · 24 May 2026

★★★★★ 1/5

Trustpilot

Unhelpful management

A new tenant had to go for a couple of months with no access to the front entry intercom and remote door release because someone at L&Q didn’t understand the process to get her linked to the system and others continued to perpetuate the problem until the leaseholder explained to them what they were doing wrong. I had a suspicion that racism might have been involved but can’t substantiate this.

Geoff · 23 August 2024

★★★★★ 5/5

Trustpilot

Happy ,explain very clearly and sort it…

Happy ,explain very clearly and sort it out the problem

Aneta · 26 May 2026

★★★★★ 4/5

Trustpilot

L&Q staff

The workers/staff are very polite and professional

Brenda · 17 June 2026

★★★★★ 1/5

Trustpilot

I’am completely and absolutely…

I’am completely and absolutely disappointed to have any thing to do with L&Q. They don’t deserve even one star. The quality of their flats are very low and the customer service is very poor. their cheap contracts do often more damage or don’t have the experience to do repair. I’ve had already 9 appointments this was regarding about mould, damp and leaks to all my property. I was reported last December 2022 it’s been year now. And No one can gave me date. Another problem reported 2 months ago my window are rooting. It’s very + cold in my bedroom, my front window is very draft with gapes and wood work is chipping away. A carpenter came last November and I said I need a new window. No one can gave me a date……

Susana · 31 January 2024

★★★★★ 4/5

Trustpilot

I've been waiting 4 years for my…

I've been waiting 4 years for my landing light to be done they took the sencer out it was burned out it does not come on when you come out of my flat for safety I live near the end of the block and it interferes with the fire exit bin room it only comes on when you go in to the next bit it is dangerous

Customer · 26 September 2024

★★★★★ 5/5

Trustpilot

The engineer was very professional and…

The engineer was very professional and quickly completed the repdir

Gill · 22 May 2026

★★★★★ 5/5

Trustpilot

We recently had the pleasure of a show…

We recently had the pleasure of a show house tour at Kew Bridge Rise with Nicki, and we were impressed. She was incredibly helpful, taking the time on a Saturday to answer all our questions and provide detailed information about the property. She was knowledgeable, and made the entire viewing experience enjoyable. Thank you, Nicki, for your time and for going above and beyond!

Stone · 8 November 2024

★★★★★ 3/5

Trustpilot

It is taking far to long to get repairs…

It is taking far to long to get repairs done I’m still waiting for one appointment I made in November last year to be done and a repair I asked for last week can only be partially done and not until June this year the service is poor and often when the person comes to do repair they don’t have the right materials so have to make another appointment or like my last appointment which should have been done got cancelled and moved to another two weeks time. My ceiling is still waiting for a repair due to pipes leaking no date has yet been given

Kelly · 25 January 2024

★★★★★ 3/5

Trustpilot

fixatex ltd

positive knowledge, the storage heater element was burnt out, hence was not working at all. now in the future to be fixed by replacing the burnt out element. this is ok.nothing said as a result of the hot water not turning on at all. the fuse and two elements in the water tank was replaced with new equipment, i.e. fuse and elements, two months previous.it is not working again and to get in touch with my electricity supplier to gain access to the electric meter in the basement room of 38 meters includes my own. fixatex told me to get into contact with my electrical supplier.

P · 25 January 2024

★★★★★ 1/5

Google

I have friend who got a move on medical grounds only to be moved into a property which has needed endless repairs. He was told his property would be made ready for him as he is disabled tenant. When he moved in it was unhabitable as voids said they didn't know it was for a disabled person. They toshed it over with every door, frame and walls was painted in emulsion with drips on everything.he had to pay for things to be redone. Bathroom mold has come through. Floor is bear concrete. Such sad times when L&Q cannot help there most needy tenants.

Natasha · 26 October 2022

★★★★★ 1/5

Google

If I could leave zero I would. Despite having a superb customer service team when you call in, it seems everyone else in this sham of a business is incompetent at best and will fully neglectful at worst. The experience as a tenant has been the worst experience I’ve ever had the misfortune to go through. My mental health is shot to bits let alone the detrimental affect on my physical health and family’s well being. Complaints are brushed under the carpet by the same individual the complaint is lodged against. There is zero accountability, no support or adequate training for new staff who are left to sink or swim at the expense of the vulnerable tenants they are supposed to support

Patricia · 26 October 2022

★★★★★ 1/5

Trustpilot

Once again there is no heating or hot…

Once again there is no heating or hot water in the entire building. This doesn’t happen to anyone else I know why does every other month this happen? I’ve been on a call to L&Q twice today. First time at 2:30 pm where I was told they can’t raise a job on their system was put on hold and then the line cut out. Another hour on hold being told they don’t even know when this will be fixed. This needs to stop happening over and over and over again and there needs to be compensation. I was an individual boiler in my flat so I’m not trapped by this nonsense again. Instead of logging my complaint the customer service person cut the line. In total 1 hour and 45 minutes wasted on L&Q once again today.

NA · 24 January 2024

★★★★★ 1/5

Google

Disappointed. Frustrated with l&q haven't carried out the work. They said they would even after stage 2 complaint in writing. Nothing still has been done when you you phone them and asked to speak to customers relations which is the complaints department you'll put through to the general switchboard for maintenance. So you never speak to a customer relations. You never speak to a complaints department. They just say they will send an email. Nobody phones you. If you're lucky, you'll get an email saying they've passed on to this person or that person, but to actually speak to a human being about it that has any power to do anything is impossible they tell you if you're unhappy contact the ombudsman but they know it can take up to a year for the ombudsman to do anything because they're overwhelmed with all the issues. Therefore, they use this as an excuse and a crutch so they don't have to be accountable for what they do and by the time the ombudsman actually manages to get to your case, you're at breaking point. You've given up and they say to the ombudsman. Oh the tenants is happy. We haven't heard anything from the tenant

Deborah · 5 June 2025

★★★★★ 1/5

Trustpilot

All sale process has been a nightmare

All sale process has been a nightmare. Their advise solicitor, didn't know who to contact. The sale took 6 months, poor communication and waste of time and money. Thankfully I will not use L&Q ever again. Since you admitted failing short on this instance, hopefully you will reduce your expensive agent selling fee. Considering I have spent over £1000 in unnecessary extra fees

Saverio · 21 November 2024

★★★★★ 5/5

Trustpilot

Professional and experienced worked…

Professional and experienced worked carried out

Miss · 18 June 2026

★★★★★ 5/5

Trustpilot

The operative came early and completed…

The operative came early and completed everything quietly and efficiently.

Anna · 20 May 2026

★★★★★ 1/5

Trustpilot

Residents requests for saving money are ignored

Despite repeated reiterations of the fact that the residents of one of their blocks in Poplar, London are the ones responsible for organising bulk waste removals, several L & Q Housing Managers/Housing Leads keep ignoring our requests for saving money, by having free collections with the Council, and instead use their subcontractors, to remove bulk waste, and in the process contribute to the yearly increase of our service charges.

Razvan · 16 August 2024

★★★★★ 1/5

Trustpilot

L&Q refused to adequately address complaints

I have a shared ownership property, therefore I pay a rent to L&Q on the portion of the property owned by them and a mortgage on the portion of the property owned by me. I fell into some rent arrears during a period which I made clear to L&Q I had been suffering from anxiety and work stress related illnesses and had been off sick. I proposed a payment plan on 20 March 2023 in response to a phone conversation with the Income Officer about this debt.I also asked the Income Officer to contact my mortgage provider and request that the debt is added to my mortgage as I knew this could happen. However, she chose to serve a notice of possession letter in preference to contacting my mortgage lender. The Income Officer ought to have considered contacting my mortgage provider before escalating and serving the ‘Notice Seeking Possession’ even without my prior requesting it. Yet she elected to rashly serve the ‘Notice Seeking Possession.’ It is clear that L&Q’s policy of doing this as a last resort was not followed. Furthermore, after serving the ‘Notice Seeking Possession,’ the Income Officer did eventually do as I suggested and she contacted my mortgage provider. However, she then twice failed to quote the mortgage number when writing to my mortgage provider. The second time was after I made it explicitly clear that it was essential for her to quote this. L&Q never addressed this, nor did the Income Officer do what a reasonable person would do in the circumstance, that is take ownership of her mistake (likely because it was not a mistake and in fact deliberate). Had she been a reasonable person, she would have provided assurances that as her omission was a mistake that was likely to delay any action by my mortgage provider before the deadline she set in the ‘Notice Seeking Possession’ had elapsed, she would not escalate the matter or take any further action until the period that had been lost as a result of her failings had elapsed. L&Q never addressed this when I complained to their customer service. L&Q’s excuse was that letters have to be served within set times in order to protect them from debt. However, the fact is the Income Officer had it within her gift to contact my mortgage provider, long before serving a ‘notice seeking possession,’ and they likely would have cleared the arrears, meaning the notice would not have been necessary at all.L&Q stated “we must send out our arrear notification letters although discussions were taking place, as this is our procedure when there are arrears on an account.” I then requested as a Right of Information Request the full policy that says this, because on the face of it, it conflicts with the policy that such an escalation should be a last resort. The debt has been cleared for several months. What I’m interested in, are the timescales and conditions for any actions/escalations, with the corresponding level and nature of debt for leaseholders. I believe that L&Q do not want to send the information because it may well demonstrate that I was discriminated against, certainly treated very poorly. I understand that the said Income Officer left shortly after my complaint. I cannot be certain of the reason for this but L&Q have thus far admitted no wrongdoing. I am also still unclear as to whether L&Q have a CRM system because the individual first assigned to address my complaint claimed that all emails are added to such a system, and indeed she made a decision without me sending her a shred of evidence of the communications between the Income Officer and I. Yet the individual assigned to deal with the escalation Stage 2 of the complaint did not seem to have a clue what the complaint was about, mentioning things that had already been addressed and that did not require his attention. Both of these customer service agents seem unable to address any points directly, instead they seem to hope that if they can avoid answering the questions raised for long enough I would drop the issues, which are far more extensive and too numerous for a single review. I last wrote to him on 8th December 2023, and a month on, not for the first time, or second for that matter there is no acknowledgement email from L&Q, let alone a response.I add an addendum to the above review, as I am unable to respond directly to L&Qs response to it below, to state that the income officer was aware of my circumstances since August 2022 and had ample time to make suitable arrangements. I thus reiterate my belief her actions were deliberate. I will contact L&Q again and give you another opportunity to sort this out as you have requested.

Rawle · 10 January 2024