L&Q Pre-Owned Shared Ownership Homes reviews in Newham

Hi Barbara,Thank you so much taking the time to share your thoughts with us,We’re so sorry you feel we don’t listen to our residents’ complaints, and we’re saddened by this comment too.We’ve certainly taken onboard your comments and concerns regarding assistance during an emergency and whilst we welcome your feedback our current policy for the quickest response is within 4 hours. Understandably and as per the example given in your review, we appreciate the timeframe isn’t suited for every kind of repair, but rest assured your feedback and suggestion has been noted as it helps us to understand where our residents would like to see improvements made.In the meantime, if there’s anything we can help you with, please let us know and it’ll be our pleasure to do our utmost for you.We can be reached by email at lqdirect@lqgroup.org.uk and we recommend ‘Trustpilot’ is used as your email subject. Alternatively, you’re welcome to contact us through any of your preferred channels where one of our Customer Service Advisors will be more than happy to help.Many ThanksCustomer Service Team

Hi Tina,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. Many Thanks Customer Service Team

Hi Consumer,Thank you so much for your amazing review! 😊It's lovely to hear you've had a 5-star experience with us, and it certainly makes us happy and proud to hear this too.This is most certainly the kind of service we expect our residents to receive from us, and we'll be sure to offer the same level of service to you again.Many ThanksCustomer Service Team

Hi Abdelghani, Thank you for taking the time to share your recent experience with us. We're truly sorry to hear that you had a negative experience with our team and that the service you received was not up to our usual standards. This is not the kind of experience we want for our customers, and we sincerely apologise for any disappointment or inconvenience caused. If there's anything else we can do to help or if you have any further concerns, please let us know - we're more than happy to assist you in any way we can. You can reach our dedicated team by email at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject. Thank you again for sharing your feedback with us. Customer Service Team

Hi Trevor Thank you so much for sharing your feedback with us. We're very sorry to hear about the error on your gas safety report and completely understand how concerning this must be for you. We’d love to look into this further with our contractor and work with them to correct any inaccuracies. If you haven’t already reported this to us or our contractor, please feel free to email the details to contact@lqgroup.org.uk with 'Trustpilot' as the subject, and we’ll make sure to help you with this. Many thanks, Customer Service Team

Hi Customer,Thank you so much for your review and for expressing your thoughts with us too.We're so sorry there's several issues that are disappointing for you and we sincerely apologise if we haven't quite fulfilled your expectations. We would like you to know your feedback is important to us as it helps us to look at those areas our residents would like to see improvements made so many thanks again for your time in letting us know.As an organisation who strives to deliver an amazing service, we're also saddened to learn of your concerns, and we would very much love to help. If you’re not already in touch with us you’re more than welcome to reach out to our dedicated team here who’ll be willing to do their utmost to for you.Please do let us know by email at lqdirect@lqgroup.org.uk (with 'Trustpilot as the subject) where it'll be our pleasure to help.Many ThanksCustomer Service Team

Hi Sherika, We're truly sorry to hear about the situation you've experienced and appreciate you bringing this to our attention. It certainly sounds like there has been a misunderstanding somewhere along the line and for that, we apologise. Your health and safety are paramount to us and we take any potential safety hazards very seriously. We'd like to rectify this situation as promptly as possible. Could you please email us at contact@lqgroup.org.uk with your address and further details about the repair? If you could please make sure to use 'Trustpilot' as your subject line, this would be really helpful. Once again, we apologise for any inconvenience and look forward to resolving your issue.Many Thanks Customer Service Team

Hi Amanda,Thank you very much for sharing your concerns with us.We're truly sorry to hear about the extended period during which you have been unable to access your scooter. We understand your frustration with this and we sincerely apologise for the delay in resolving this matter.We're eager to assist you further and work together to find a solution. To facilitate this process, could you please email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) where one of our helpful advisors will be more than happy to assist you.Many Thanks,Customer Service Team

Hi Priscilla, Thank you so much for your 5-star review! 😊 We're so glad we could quickly resolve your problem on the first visit. Providing an efficient service is our goal, and it makes us happy to know that this was your experience with us. Thank you again for sharing your kind words - we truly appreciate your positive feedback! Customer Service Team

Hi Clare, Thank you so much for taking the time to leave us a review. We're truly sorry to hear that your experience with our service did not meet your expectations, and we sincerely apologise for any frustration or inconvenience this may have caused you. Your satisfaction is extremely important to us, and we always aim to provide a high standard of service to all our customers. We completely understand how disappointing it must be when things do not go as planned. If you would like to discuss your concerns further or provide us with more details about your experience, please do not hesitate to get in touch with our team. We're here to listen, support you, and do everything we can to help resolve any outstanding issues. You can reach us by email at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject. Thank you again for your feedback 🙂 Customer Service Team

Hi Philip,Thank you for taking the time to share your experience with us.We're deeply sorry to hear about the disappointing experience you had and we sincerely apologise for the added stress of the ceiling collapse. We understand the inconvenience and discomfort this has caused you, and we truly hope that your shoulder starts to feel better soon.Upon further investigation, we've arranged for your ceiling to be made safe and to address the issue causing the collapse. We're confident that this'll be resolved for you very soon. Once again, we offer our sincerest apologies for the frustration and upset this has caused.Your feedback is valuable to us, and we will make sure to share it internally to learn from these mistakes.If there is anything else we can assist you with, please feel free to let us know. You can reach our dedicated team via email at lqdirect@lqgroup.org.uk, and kindly mention 'Trustpilot' in the email subject.Many ThanksCustomer Service Team

Hi Michail,Thank you so much for taking the time to leave us a 5-star review!It’s lovely to hear Tina has delivered an outstanding service. It’s reassuring for us to know she’s doing an amazing job helping and supporting our residents and customers.It’s with great pleasure to learn of your fantastic experience with us and most importantly we’re thrilled you’re loving the service from our staff too.Many thanks again Michail, we very much look forward to helping you again soon 😊Customer Service Team

Hi Julie,Thank you so much for your 5-star review! We’re over the moon to learn your recent experience went well and you’re happy with the repair service. It makes us so happy to hear such amazing feedback like yours, so thank you once again for taking time to share this with us too. We'll forward your lovely compliment to the operatives manager. Many Thanks Customer Service Team

Hi Richard,Thank you so much for your fabolous 5-star review! 😊We're truly grateful for your kind words and positive feedback and it's wonderful to hear that you found our team professional and courteous. We work hard to provide exceptional service and are dedicated to building high-quality homes that enhance communities, so your support and recognition certainly means a lot to us.A big thank you once again for your amazing feedback and please let us know if there's anything we can help you with.Customer Service Team

Hi Christine,Thank you for your review!We’re truly sorry there’s an issue with the radiators inside your home and we appreciate why they’re concerning for you, especially as the winter months will be upon us before we know it.We would love to assist you further and work with you to find a resolution. Unfortunately, as we’re unable to obtain personal details through this channel we have no alternative option but to kindly ask you to email your details to our dedicated team here who’ll be more than happy to help.It’ll be great to hear from you so we can assist you further. We can be reached at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email subject too.Many ThanksCustomer Service Team

Hi Customer,Thank you so much for your feedback, we welcome your review and we thank you for taking time out to share your experience with us.We're so happy you’ve had a very good experience with Natanya, she's certainly an asset to us but overall, it's great to hear she’s helped you through the process at what can become stressful at times.We're saddened to learn our Aftercare team hasn't delivered the same level of service; this is disappointing for us as well but rest assured, we've noted your comments and we’ll certainly feed this back to the team for you.In the meantime, if there's anything we could possibly do to help, feel free to contact our dedicated team by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the email subject) and we'll be more than willing to further assist you.Many ThanksCustomer Service Team

Hi Mark,Thank you for your kind review and for rating our service with 5 stars 🙂We're delighted to hear that you were pleased with the service and that your problem was resolved. We appreciate you taking the time to share your positive experience with us too.We're very much looking forward to helping you again so feel free to let us know if there's anything else we can do for you.Many Thanks,Customer Service Team

Hi Elizabeth Thank you so much for your excellent 5-star review! 🙂 We're chuffed to hear that you found our service punctual, communicative, and professional. Your wonderful feedback truly means a lot to us, and we're so glad you're enjoying the service we provide. We look forward to helping you again soon! Many thanks, Customer Service Team

Hi Theodore, Thank you for reaching out to us and sharing your concerns. We're sorry for any issues with your application process. London Living Rent is a government-backed scheme, and we have strict criteria that needs to be met to qualify for it. Unfortunately, as you didn't meet the requirements, we have offered alternative options that may be available to you. If we can be of any further assistance, please do get in touch with us at lqdirect@lqgroup.org.uk, using 'Trustpilot' as your subject header, and we'll investigate your concerns and ensure that our processes are transparent and fair.We wish you all the best with your search. Many Thanks Customer Service Team

Hi Brock Elbank, Thanks for raising you feedback with us. We aim to deliver a great experience and we're gutted we didn't meet expectations. We're really taken back by the injury that you have advised was sustained by the delivery person and hope they are ok. We always would make safe any dangerous repairs that are reported to us as a top priority. If the windows and drive are not up to standard then one of our Team would be keen to help. We will need some more information from you to be able to provide the best possible help and advice. With this in mind we'd be grateful if you could email us lqdirect@lqgroup.org.uk and would be a help if you use 'Trustpilot' in the subject header. Many Thanks Customer Service Team

Hi Phil, Thank you so much for your 4-star review! 🙂 Your short and sweet feedback means the world to us, and we’re so glad to hear that you had an amazing experience with us today. It’s always a pleasure to help, and please feel free to let us know if there’s anything more we can do for you. Thank you once again! Customer Service Team