Trusted Agent profile · Newham
★★★★★
1,648 reviews across 2 platforms
29-35 West Ham Lane, London, E15 4PH, Newham, E15 4PH
L&Q's office in Newham, at 29-35 West Ham Lane, is rated 3.0 out of 5 across 1,648 reviews on two platforms, including 367 Google reviews rated 1.8.
Tell us what you need and we'll put you in touch. L&Q Pre-Owned Shared Ownership Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newham.
Every review we hold for the Newham office, from every platform, shown as written. First names only.
4/5
TrustpilotL&Q enabled me to get on the housing ladder!
L&Q enabled me to get on the housing ladder much faster than I would have thought possible. There was support provided throughout the process which made it easier.
Hi,Thank you so much for your positive feedback.It certainly makes us really happy to be there for all our residents and always provide help and support. Many thanks again 😊 Customer Service Team
5/5
TrustpilotI am very grateful for the way you…
I am very grateful for the way you respond to issues so thank you
Hi Rita Thank you so much for your wonderful review! 😊 Your heartfelt comments have made our day, and we’re so glad you find us responsive. It’s always our pleasure to help and provide great service, and we look forward to assisting you again. Thank you once again for your amazing feedback! Customer Service Team
5/5
TrustpilotAzfarul was very prompt and helpful…
Azfarul was very prompt and helpful throughout the entire process. He helped simplify the process and was always available to sort through any issues and concern.
Hi Anurag,Thank you so much for your amazing review! 😊We're thrilled to hear about your positive experience with Azfarul. It's wonderful to know that you found the process straightforward and that you received the support you needed.We appreciate your kind words about Azfarul's dedication and helpfulness, and we're certain he'll be over the moon with your wonderful feedback too.Many thanks again for taking the time to share your journey with us. We're super proud to know you've had the best possible experience.Customer Service Team
5/5
TrustpilotGas man come
The man come on time, he was very friendly and polite and took he time do what he got to do and tiered up after him.
Hi M Nunn, Thank you so much for taking the time to share your positive experience with us! It truly means a lot to know that our contractor met your expectations and provided such excellent service. We're delighted to hear that the engineer was not only punctual and courteous, but also thorough in his work. It's also wonderful to know that he respected your home too, and ensured everything was cleaned up after the job was completed. Your feedback motivates our contractor to continue delivering high-quality service, and we truly appreciate you sharing this with us. Thank you again for your kind words and support! 😊 Customer Service Team
1/5
TrustpilotRun for your life away from L&Q!!!!
Wish I could give 0 Stars. L&Q does not have a robust complaints procedure in place you have a corrupt one!!!!You do not properly investigate anything, all L&Q does is try to cover themselves at the expense of discrediting the suffering tenant. You suppress and bury serious complaints in order to not answer and acknowledge your own failings and misconduct and you refuse to respond and when you do it’s all lies, lies and more lies. Causing deliberate delays and denying complaints from moving through your internal complaints process is corrupt and unlawful. L&Q does not take reports of anti-social behaviour or noise complaints seriously in fact you take no action at all. You provide no outcomes or solutions and you are happy to take rent and leave the tenants to suffer in absolute misery. Neighbourhood Lead Officers are not fit for purpose they do nothing.Your goal is not to ensure I live in safety and comfort, L&Q’s goal is to make sure I live in fear, danger, discomfort, distress, misery, ASB, noise, and to ensure I have no peaceful enjoyment of my home that I pay rent for. L&Q are not fit for purpose and they have gotten too big for their boots and they feel like they are not answerable to anyone. L&Q do not play by the rules, and they happily break the rules to suit themselves. Terrible organisation. L&Q will ruin your lives AVOID AT ALL COST!!!!!
Hi Mrs Bancroft, We're deeply sorry to hear about your dissatisfaction and the issues you've been experiencing. As we've said before we do sincerely care about the wellbeing of our residents and take your comments seriously. We understand you have multiple concerns and want to investigate them for you. Again we kindly request that you send us an email detailing your specific experiences and concerns. Please send all your information to lqdirect@lqgroup.org.uk. When sending use 'Trustpilot' as your subject header. We truly want to assist you and alleviate the issues your facing. Many Thanks Customer Service Team
5/5
TrustpilotThe team were very supportive and…
The team were very supportive and provided me with all the information I needed
Hi Olaide, Thank you so much for your 5-star review! 😊 Your wonderful feedback makes us feel proud, and we're delighted to hear you had a great experience and received all the information you needed. We appreciate you so much for sharing this with us, and please feel free to reach out if there's anything more we can do for you. Many thanks! Customer Service Team
1/5
GoogleHorrific. Pathetic. I just moved in and there's no water whatsoever for nearly 24hrs now in a estate of over 500ppl. Forget about incompetency in fixing the issue, no one's even coming to check even after repeated calls.
1/5
TrustpilotL&Q has ruined my life
L&Q has ruined my life. Since identifying dangerous cladding 2 years ago there has be a lack of action, plan, budget and communication. This essentially leaves me trapped, unable to sell, unable to remortgage, unable to staircase. I have passed all of affordability checks to staircase to 100%, I have a strong credit score. The only things that is holding me back is that L&Q has failed to provide a plan and cost to remediation works and are essentially stealing money from me in rent of the % of property I don't know, when in reality I could have now owned the property 100% for 2 years because I was already in the process to start staircasing when they produced the original B2 rating report. The fire engagement team has promised monthly updates however these never materialised. Sending an email once per year is nearly not enough in such dire, life changing situation. I was given misleading and confusing communication by the fire engagement team. Furthermore, fire engagement team has refused to provide full report from the 2nd fire risk inspection that took place in March this year, identifying even more historical safety issues. Finally, they are refusing to buy back the shares that I own due to their punitive, inflexible and outright wrong "buy back policy". L&Q has ruined my life.
Hi N/AThank you for taking the time to share your concerns and frustrations. We acknowledge your comments and understand the frustration and difficulty you're currently facing. We sorry to hear of any inconvenience you've encountered so far. Please see link to our website with information regarding building and fire safety:https://www.lqgroup.org.uk/building-and-fire-safetySo we are able to to provide meaningful assistance and address your concerns appropriately, we would need more information from you. Please email your information to our team lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. This will allow us to accurately address your issues and escalate them if necessary. Many Thanks Customer Service Team
1/5
TrustpilotL&Q Are The Worst Social Housing…
L&Q Are The Worst Social Housing Landlords EVER!!!!!!! L&Q staff/team and the ‘Head Of Housing’ have been deliberately blocking and stopping my (five separate) serious Stage 1 Complaints from moving through their internal complaints process which is against policy and is breaking the rules. Whenever L&Q do respond to complaints it is always to cover themselves and their failings, and never about the tenant or what they are going through and they never provide a resolution. I sent in ‘5’ separate individual Stage 1 Complaints approximately 8 months ago (and counting), which were all received and in the hands of the ‘Head Of Housing’ who said she was going to respond, but instead she stopped engaging, ran away from the serious failings and their misconduct and discrimination that I highlighted within my complaints and she buried all of my serious complaints and completely stopped them from moving through the two-stage complaints process, this has been done to stop me from being able to take my complaints out and away from L&Q. L&Q constantly break all complaints handling rules, they cause deliberate delays (delays can be in excess of a year) and then they use weak and insulting excuses of backlogs and being away on sick leave etc. They ignore serious reports and complaints and take no action. They treat the tenant who is suffering and making reports with utter contempt. L&Q will leave you living in complete misery and danger while they sit around and do nothing to help, they seem to even get pleasure from the tenant suffering and living in misery. L&Q will ignore MP enquiries. When they do finally respond to MP enquiries after months & months, they just tell the MP a lot of lies to discredit the tenant who is suffering, this is done to try and stop the MP from helping any further. L&Q will knowingly move you into problem properties with problem ASB/Noise Nuisance/Dangerous tenants and leave you there and deliberately ignore all of your reports, they pretend that they are not in receipt of your reports, they will tell you to fill out diary sheets and when you do, they take no action, when you fill in L&Q’s online report forms, they take no action. When you provide CAD numbers they take no action, when you make reports via telephone, they take no action. L&Q are not only a disgusting organisation but a dangerous one. L&Q do not protect their tenants at all, they care nothing about their tenants health, safety or wellbeing their tenants only mean £££ to them. We are being held against our Will in this property, we have no peaceful enjoyment of our home and have not had peace, quiet or safety since the day we moved in to this problem property, our health has deteriorated and is continuing to deteriorate daily all while L&Q, ‘the Head Of Housing’ & ‘the CEO’ do nothing to rehouse us, which they know is urgently needed now and they are all fully aware of everything!!!!We have an indefinite priority rehousing agreement given to us by L&Q when moving into this property, that L&Q are completely ignoring and refusing to honour, whilst leaving us living in danger.
Hi Mrs Bancroft, Thank you for taking the time to share your thoughts and feelings. We understand you're facing a difficult time and we take your concerns seriously. We have a robust complaints procedure in place, and while it may seem frustrating, it's there to ensure all grievances are thoroughly investigated and properly addressed. We also want to assure your that any reports of anti social behaviour are taken very seriously too. To have the best chance of resolving such issues we would need supporting evidence. This helps us to make informed decisions and allows for a thorough investigation so that we can work towards the best possible outcome. As we're lacking some important details that could help us better understand your situation. We're inviting you to get in touch with us directly via email, lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. This way you can provide us with your information and specific details. Our goal is to ensure you live in safety and comfort and your assistance will be instrumental in achieving this. Many Thanks Customer Service Team
1/5
TrustpilotUnliveable
Unliveable: L&Q The worst ever in my life. I don’t like it it’s been 2years the worst experience ever. This is the second time I wrote, I was complaining last January regarding about damp and mould in my property. Okay by 27 May2024 the job has been done but the damp and mould is returned I contacted with the contractor and he said I can’t do nothing the problem is with the house the walls are wet so there is no matter if I paint it again they will return back again he said contact with L&Q and tell them the problem is with the hall house. Another problem my window are rooting, it’s very + cold in my bedroom, my front door is it’s very draft and with gapes and wood work is cheap away I feel like ice cubes here I don’t like it I feel like i stuck in the fridge even when I had to turn the electric and the blanket on, I had to turn on on it still cold I literally dying here and look it’s summer time but this property is a . A carpenter came last November 2023 and I said I need a new window and since Now No one can even gave me date it’s been 8 months now, every week I called them they said they will have a call if there is no one called you between 5 and 7 days gave us a call, when ever I called they says to me same thing . no one absolutely no one even responded back to me. I already had 12 appointments and hasn’t been fix yet, I went to move from this house I don’t like it, I don’t went it. I’am mentally tired, I pay my rent. I pay services charge what do you went from me
Hi Susana, Thank you for leaving us a review and raising your concerns. We truly apologise for any issues you've been experiencing. Your situation is of upmost importance to us and as such, please be advised that we are carrying out a thorough investigation based on your report. Please be assured your complaints will not be taken lightly, we have raised all your points and a dedicated team member will be in contact with you soon. Meanwhile, we strongly encourage you to email us via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header, with any discomforts you're experiencing that needs our immediate attention. Your case is a priority and we will take swift action to offer any necessary help. Many Thanks Customer Service Team
3/5
TrustpilotWell the plumber was on time and polite…
Well the plumber was on time and polite , did what he could on reported dripping basin toilet taps , by replacing washers within them. Then with push button flush that was proving stiff to operate flushing of toilet , with fast dripping water still passing down into toilet basin bowl after doing so. He just replaced a washer again , and said as it’s an old cistern , it will need a replacement, if gets worse ! So it’s ok on flushing for now , but still drips water after flushing 🤷🏻so will need after nearly 20 years of use here , a new toilet cistern at least soon please 🙏
Hi Stephen, Thank you for taking the time to share your review and comments regarding the recent work carried out by the plumber. It's great to hear that he was punctual and polite.We know how important it is to have these household essentials functioning correctly, so please feel free to email us about any continuing issue with your toilet and we'll be more than happy to be of assistance. You can reach us by lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header would be really helpful. Many Thanks Customer Service Team
5/5
TrustpilotIt was a great experience working with…
It was a great experience working with L&Q team. Thank you Tamika, she was always available and answered all our questions promptly.
Hi Pipi,Thank you so much for your amazing review! 😊We're chuffed to hear that you had a great experience with us, especially with Tamika. We're incredibly proud of Tamika's hard work and dedication, and we're delighted to hear that she was always available to assist you with your questions.A huge thanks from us again; your feedback is truly appreciated.Customer Service Team
1/5
GoogleI wish I never purchased a flat for L&Q. They don’t manage the estate at all. Despite refusing to pay service charge they still are not making any changes. The place is a constant rubbish tip and they refuse to fix the bin doors which do not lock so foxes take the rubbish all over the car park. Also they refuse to manage other neighbours who constantly fly tip. The social tenants do not pay extra to have this removed. People who pay a variable service charge like myself do. This has been going on for over 2 years. Can you imagine coming down to your car park every day to find condoms, drug litter, rats and rubbish everywhere? Starts to really affect your wellbeing. Even the outside wall is crumbling … won’t be fixed. I regret buying from L&Q.
1/5
Trustpilot** In response L&Q
23:40 / 10 JuneCheck your cameras...see who just came into the building/into flat 5, slamming doors... heavy footsteps...loud voices...no regards AT ALL, for the rest of us trying to sleep. As per! But why would they when you've let them get away with this behavior for years.** In responseThat's fine L&Q I'll just keep putting these posts on here. I've already informed our local council who tells me you are responsible for who lives here and how, I've been repeating myself to you for years in private via emails and when I've sent you evidence of them doing it via date and time logs for you to check against the cameras you're charging us for weekly ...you don't do anything with it... so why should I have equipment installed in my home... for you to then tell me it's not noisy enough to be a nuisance (and how does that noise equipment differentiate between my noise such as doing housework at reasonable hours or other people such as deliveries intermittently making the odd noise vs his ongoing noise - or are you expecting me to up and down turning it on and off) but yet he/they prevent me from going to sleep peacefully most nights.Buy him some carpet and install it and then charge it to his rent account, buy him some slippers and by him some padding for the doors that he/they like to slam throughout his home and this building.I don't need you to tell me people are allowed to have guests in their home but there should be an appropriate time and conduct of decent/considerate behaviour.
Hi Blackbutterflai,Thank you for leaving us another review and for updating us with the disturbances you're still experiencing.Whilst we appreciate the noise is disturbing and causing some distress, sadly we're unable to prevent your neighbours from having visitors. However, if the level of disturbance is excessive and it's continuing to happen, we do advise you to report the matter to the noise team at your local council.We also recommend you continue reporting your concerns and provide evidence to our Area Housing Manager who we understand previously contacted yourself regarding this matter. Unfortunately, we're unable to pursue this matter here for you, and it's very important your evidence and concerns are reported as mentioned above.We can also consider noise equipment to be installed in your home, which’ll help you to provide evidence and for us to measure the noise levels you’re experiencing. If this is something you would like us to do, please do let our Area Housing Manager know who’ll be more than happy to provide further details to you.Many ThanksCustomer Service Team
5/5
TrustpilotMr Azfarul was very helpful.I would 100% recommend.
Mr Azfarul was very helpful. He went above and beyond in order to make sure that the process of finding an apartment would cause the least amount of stress possible.
Hi Michail, Thanks so much for your glowing 5 star review! 😊Azfarul is truly a huge asset to the team. We understand that hunting for an apartment can be stressful, but it's terrific to know Azfarul could ease the process for you. We hope you've found the home of your dreams and will be settling in soon. Many Thanks Customer Service Team
1/5
GoogleI wish I didn’t buy from L&Q at all. I spent a lot of money on their properties. All I constantly getting is endless harassment and data requirement for no benefit to landlords at all whatsoever. Especially their “Customer Services, Homeownership” team. They suppose to service landlord as we pay the service charge. But “NO” they sit in the office and harass you and kept making illegal excuses up to psychologically torture you as their home owner. I wish everyone can learn from my mistake!
2/5
TrustpilotTo fix a toliet it took at least 6…
To fix a toliet it took at least 6 attempts, no parts and I can’t do that?? Still leaking after 2 years, always send someone to fix jobs that can’t do or not got part so always know if someone’s coming it will NOT be fixed or on one occasion a manager? Clive, came to see what needed doing, then said my disabled husband was a liar, he’d never been to our property.
Hi Alison,Thank you for sharing your review with us. We appreciate you bringing your concerns to our attention.Providing reliable and efficient service to all our residents is a top priority for us, so it's disheartening to hear that your experience did not meet these expectations.We're truly sorry that it took multiple attempts to fix your toilet, and we understand why this may have caused some dissatisfaction.Please know that we are here to assist you, and you are more than welcome to reach out to us at any time. We have a fabulous team here, and you can contact us via email at lqdirect@lqgroup.org.uk. When emailing us, kindly use 'Trustpilot' as your email subject.Feel free to get in touch with us whenever you need assistance, and we will be happy to help 🙂Many Thanks,Customer Service Team
1/5
TrustpilotYour lawyers and staff had left me in…
Your lawyers and staff had left me in lurch and has been shambles with lease extension queries and share purchase issues and queries. Neither my file is provided by the lawyer nor the estate agents and yourselves with full details. Completely wasted my time. The queries and issues have been going on since 2010 and till today not resolved neither any apologies for wrong information and I am owed a refund for completely wrong information.
Hi NA,Thank you for taking the time to leave us a review and for sharing your feelings of dissatisfaction with us.We sincerely apologise if the service you’ve received from us hasn’t quite met your expectations and we apologise profusely for the disappointment this has caused.We understand your frustration with the delays and lack of clarity you've experienced regarding your lease extension and share purchase queries, and we're saddened to learn this has been ongoing for an extensive amount of time.If there’s anything we can do to help, please let us know, and we’ll be more than willing to assist and do our best for you.We have a fabulous team ready to help, and you’re more than welcome to email us at lqdirect@lqgroup.org.uk, ensuring ‘Trustpilot’ is used as your email subject.Many Thanks,Customer Service Team
1/5
TrustpilotL&Q never disappoints:ALWAYS awful!
L&Q never disappoints: they are always unreliable and happy to charge service charges (ever increasing) for an ever poor service. The people they employ to manage buildings are never seen, take weeks or months to act re repairs. Their only obsession seems to be not having door mats likewise flats as they are a fire risk. They seem to worry less when our main door won’t electronically unlock. That’s not a fire risk it seems, and was not working for weeks in lockdown. Since then their service has remained dreadful. As a building, paying a service charge, we regularly consult with our MP and/ or local councillors to force L&Q to act on issues re our building that we are already paying for through a service charge. All very laughable, and they are cowboys.
Hi Andrew,We welcome your review and we thank you for sharing your thoughts and feelings with us too.We're saddened to learn there’s several issues of concern and we offer our sincerest apology if our service hasn’t quite met your expectations, but we fully understand why some of the issues mentioned would be worrying for you.We would love to offer our help with any outstanding concerns and to work with you in finding a resolution. To help us achieve this Andrew, we kindly invite you to email the details to us where one of our advisors will be more than willing to help.We're reachable at lqdirect@lqgroup.org.uk and we request 'Trustpilot' is used as your email subject which'll be most helpful to us as well.Feel free to drop us an email at anytime and it’ll be our utmost pleasure to do our best for you 🙂Many ThanksCustomer Service Team
1/5
TrustpilotBuyers not tenants
Reported garden wall today which is leaning and disintegrating in Jan 22 surveyor came out and ....nothing. Reported it again still nothing. The housing manager arranged for a surveyor in June 23. Surveyor came out and surprise surprise still nothing. I spoke to a really nice lady about this and made a complaint. I had a phone call from L&q and was told because it was over 1 year old I could not complain. I reminded her that the housing manager had made arrangements less than 1 year ago and she said she would have to check that. I put the phone down.The wall has been reported numerous times over the years by current and previous tenants and is getting dangerous.Has anyone noticed that most of the good reviews are coming from buyers not tenants? L&q do not care about their tenants
Hi Christ,Thank you so much for leaving us a review and for bringing this matter to our attention.We apologise if you haven't previously received the help you hoped to receive from us, and we fully understand the annoyance and frustration this causes to which we offer our sincerest apology for.We'd very much love to have the opportunity to further assist you and to investigate this matter further.To help us make it possible we kindly invite you to email your details to us where our dedicated team will be more than willing to help. Our email address is lqdirect@lqgroup.org.uk and it'll be most helpful to us if 'Trustpilot' is used as your email subject.Feel free to reach out to us at any time and it'll be our utmost pleasure to help 🙂Many ThanksCustomer Service Team
2/5
TrustpilotBeing ignored by repair men
You need to have repair people who actually listen to and believe the resident and take the time and trouble to sort out the issues first time. They also need to keep the resident informed about their findings.I think a written report of the issues found and solutions proposed/taken should be given to the resident so we know what's gone on together with the L&Q job number would be very helpful in future.
Hi Sal,Thank you for your review; we truly appreciate your feedback.Whilst we regret not fully meeting your expectations, please know that your feedback and suggestions are highly valuable to us.Ensuring that our maintenance team delivers attentive, and a thorough service is crucial to us, and we will use your feedback to help us look at ways we can enhance our communication and reporting practices.We're also sorry to hear that you felt ignored, and we understand the disappointment this can bring. If there is anything we can do to assist you, please feel free to reach out to us via email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we will do our very best to help you.Many Thanks,Customer Service Team
3/5
Trustpilotsure engineer came to a boiler repair…
sure engineer came to a boiler repair Couldn't turn water off with the blue switch located on wall & stop-cock had seized Called a plumber who came very quickly & freed the stop-cock but explained would have to move kitchen units to see if switch was even connected This was left as could switch off water This is 7” off floor & I am81 not ideal I am in a garden flat on1st floor Any water leakage would affect downstairs flat Jus worried at what else was not completed at upgrade 26&28 were completed at last minute on final day
Hi Christina,Thank you so much for raising your concerns with us here and we're very sorry there's an issue with water isolation switch.We would love to help you further with this matter and update you on the progress, but we just need to obtain further details from you.Please can you kindly email the details to us along with your full address and we'll be sure to look further into the repair.We're reachable at contactnw@lqgroup.org.uk and it'll be most helpful to us if 'Trustpilot' is mentioned in the subject line of your email.We're looking forward to hearing from you soon 🙂Customer Service Team
1/5
TrustpilotWaterleak destroying my property and they dont even care
so your neighbours upstairs have a water leak. they have emptied their bath , washing machine, you name it, into your flat for 2 weeks. all reported . I have floods, drips, leaks, soaked floors, towels, water now in electrics, blowing fuses, no lights, no sockets, risk losing food contents of fridge / freezer, walls, floors, all damaged and they tell you itll be fixed by 19th July !!! JULY???I NEED TO BUILD AN ARK ! LONDON AND QUADRANT HOUSING ARE BY FAR THE WORST BUNCH OF COWBOYS I HAVE EVER HAD TO DEAL WITH, ITS QUITE SHAMEFUL.ONE DAY THEIR INQUIRY WILL OUTSHINE THE POST OFFICE SCANDAL and to top it off, work are getting angry at the hours i have to spend on the phone sorting it out , when i should be working, ! call them out of hours as an emergency, which I thought water gushing through lights might be, and they say its a day time problem , hahaha, it a 24/7 problem !YES I AM ON HOLD 71 MINUTES INTO THE CALL SO FAR and NO THE BEATLES MUSIC WONT CHEER ME UP !!!God help me i wanna drive to their offices , turn on all the taps and turn off all the electric., see how they like it.and to top it all off, YOU HAVE TO PAY RENT TO LIVE IN IT WHILE LIKE IT! H022620 ..... CALL ME
Hi Caroline,Thank you so much for your review!We're truly sorry to learn you're affected by a water leak from your neighbour above, and we appreciate this is a stressful and upsetting experience for you.We sincerely apologise for the difficulties you also encountered trying to reach us by phone and we appreciate the call waiting time can be quite lengthy to which we apologise for the inconvenience this caused you.Having investigated this matter further, we understand you’ve since managed to speak with one of our Customer Service Advisors who was able to help you in raising an emergency call out. We trust this visit went ahead as planned and sincerely hope this matter was resolved. If of course you have any further questions, feel free to let us know by contacting us via any of your preferred channels or by emailing us at lqdirect@lqgroup.org.uk where it’ll be our utmost pleasure to help.Many ThanksCustomer Service Team
1/5
Trustpilottell me who this is for i have one good…
tell me who this is for i have one good one bad
Hi Charlie, Thank you so much for reaching out to us. Unfortunately, we’re unable to provide that information here, but you’re more than welcome to leave feedback for both experiences within the same review. If of course you need further help, please email us at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject) and we’ll be more than happy to assist you 🙂 Many thanks! Customer Service Team
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Tell us what you need and we'll put you in touch. L&Q Pre-Owned Shared Ownership Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newham.
