Trusted Agent profile · Newham
★★★★★
1,751 reviews across 3 platforms
152 - 154 The Grove, Stratford, London, E15 1NS, Newham, E15 1NS
Part of Keatons, see every office.
Keatons's office in Newham, at 152 - 154 The Grove, is rated 4.8 out of 5 across 1,751 reviews on three platforms, including 367 Google reviews rated 4.7.
367
Reviews on Google
This office
16
Reviews on Facebook
Business-wide
1,368
Reviews on Trustpilot
Business-wide
Every review we hold for the Newham office, from every platform, shown as written. First names only.
5/5
TrustpilotMoving to new place
Well this is our first time moving to very different place from our usual so we were really confuse with paper work and all but Charlotte she was such a kind and very helpful with every queries we had and guided us. We really appreciate her help and consideration. Thank you from me and my family .
Thank you for your kind review Bharati.
5/5
TrustpilotKeatons and management of BTL property
I have been liaising with Natalie and the rest of the Keatons team for a number of years since, they've been managing my BTL property. The Keatons team have been exemplary in manner that they have taken care of my property and finding the appropriate years. I am more than happy to recommend Keatons to anyone who wants their BTL property managed by an agency. Thanks Keatons team for all your hard work over the years.
That's great to hear, thank you Dwaine.
1/5
TrustpilotThese are by far the worst agents we…
These are by far the worst agents we have used for letting. We have rented numerous properties over the years so feel we have a general understanding of what is to be expected. We rented a property in Epping. From the date we moved in we had a catalogue of problems. They tried to argue with us the keys were ok even though only one set worked, as if we would actually make this up. Then we had electric problems, the cooker that was promised would be fixed when we took the property was never fixed even after 15 months. When we would email it would just be ignored. when we left, it took themOver 2 months to send a check out report with us chasing it constantly and no reply forthcoming. We had to log a compliant with the tenancy deposit company as we wasn’t getting anywhere. Eventually got the checkout report and had to wait another month before they told us what deductions are being held. Poor show from landlord and agents. Can’t rate the service from keatons at all.
Hi Collette,Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience. This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. Please could you send an email to headoffice@keatons.com as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to resolve this situation.We hope to hear from you soon.Kind regards,Keatons
5/5
TrustpilotAll made really easy for me
All made really easy for me. Problems anticipated. Effectively and efficiently solved. Excellent throughout
Thank you Thomas, that's great to hear.
5/5
TrustpilotOscar was always willing to help and…
Oscar Pace was always willing to help and provide new available properties till the end. During viewing he provided all essential info.
Thank you Christos, that's great to hear.
5/5
TrustpilotGreat team
Great team that made the whole renting process a lot easier. Charlotte and Danielle were particularly helpful and responded really fast to any queries.
Thank you for your review.
5/5
TrustpilotThorough process.
Oscar was a great Estate Agent.We've just gone through the process of renting a flat - it was a very thorough vetting process but Oscar made it as smooth as possible.
That's great to hear, thank you Itzel.
5/5
TrustpilotGood service
Justine Reynolds was very helpful for me to getting a house , very good service.
That's great to hear, thank you for your review.
5/5
TrustpilotFantastic experience with Keatons
Fantastic experience with Keatons. Siane was so helpful throughout the process of securing our flat, and answered all our questions thoughtfully and honestly. Thank you so much!
Thank you for your kind review Meghan.
1/5
TrustpilotTerrible experience and waste of time
Terrible experience and waste of time.
Dear Omid, I am sorry to read your 1* review comments. I understand that our Director has already been in touch to discuss this further with you. Kind regards, Katie, Customer Relations
5/5
TrustpilotThanks to Justine we were able to get a…
Thanks to Justine we were able to get a good property, as she had to vouch for us as we were 3 boys thanks :)
Thank you for your kind review Dylan.
5/5
TrustpilotHighly recommend
Would highly recommend Keatons Stratford. In particular Alex, who has provided a professional and friendly service. He has made searching for a new home easy and stress-free. Thank you!!
Thank you Hannah, that's great to hear.
5/5
TrustpilotJustine is amazing
Justine is so lovely. Very straight to the point and informative. Always so reassuring when I have questions or queries I’m not sure about.
That's great to hear, thank you Angelica.
5/5
TrustpilotOscar was really helpful in our process…
Oscar was really helpful in our process of trying to find somewhere. He was also really personable and friendly when he showed us around the property!
That's great to hear, thank you Georgia.
5/5
TrustpilotI have been working with Keatons for…
I have been working with Keatons for years. Hilary Laviniere, Oscar Pace, & Rebecca Cousins helped me rent my flat and this has been a great and seamless process. They communicated effectively and quickly and were extremely helpful throughout the process. I strongly recommend working with them! Great company, great team!
Thank you German, that's great to hear.
5/5
GoogleIt had been a pleasant experience dealing with Keatons and in particular Will Jasper. The service he provided was second to none and he went above and beyond to ensure a smooth process
That's great to hear, thank you Katie.
5/5
TrustpilotJustine from Keatons
Justine from Keatons have been very helpful in finding us a right apartment. She has been very accommodative in answering our queries. Definitely recommend Justine for future lettings!
Thank you for your kind review Navinda.
1/5
TrustpilotAvoid
Purchased through Keatons but would NEVER deal with them again!
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations
5/5
GoogleHad an issue with some mice. Laura Simpson was very helpful and swift in helping us to get the problem resolved.
Glad to hear Laura was able to help you, thank you Aliyah.
5/5
TrustpilotLuke Bull has been very helpful in my…
Luke Bull has been very helpful in my process of moving. He answered all my questions and made the whole thing very smooth. Cheers!
That's great to hear, thank you Mathieu.
5/5
TrustpilotFantastic professional staff.
I had the opportunity to view One of the keatons Properties in Stratford. I met with Justin over there and really appreciate her professionalism. She was very polite and kind and her approach was very positive to client. I want to admire another staff of Keatons, Ashwinder. He helped me a lot to find out suitable properties.
Thank you Hasan, that's great to hear.
1/5
TrustpilotIf I could give a half of star I would
If I could give a half of star I would. I am just now emotionally ready to write this review. I did an emergency move during Covid and used Keatons Deptford to rent my flat. Nightmare - they damaged the flat and made spurious claims that items needed fixing. They actually cut off a shower head and I had to replace the whole shower suite. I felt so bad for the couple who rented and gave them a full deposit refund when they left. I finally was able to get Keatons HQ involved and recovered some of the money they owed. Do not use the group.
Thank you for leaving a review, however, we have looked back on the notes on your property and can confirm that we do not agree with the statement you have given.
5/5
TrustpilotNatalie Craddock has been very helpful…
Natalie Craddock has been very helpful with the details on moving out and helped answer a lot of questions in time.
Thank you Felix, that's great to hear.
5/5
TrustpilotCharlotte been very helpful from the…
Charlotte been very helpful from the start. The moment we called Keatons Deptford to try and book a viewing which she actually arranged for us. To the moment we are completing our requirements and up to the time we have moved in. She's been really good with responding to my inquiries and questions. Also, we have Natalie who helped with the administrative aspects of our tenancy. She's been very responsive to our messages and reassuring. Thank you both and to Keatons Deptford 😊 - Joydee &Marc
That's fantastic to hear, thank you for your kind review.
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