Trusted Agent profile · Newham
★★★★★
1,751 reviews across 3 platforms
152 - 154 The Grove, Stratford, London, E15 1NS, Newham, E15 1NS
Part of Keatons, see every office.
Keatons's office in Newham, at 152 - 154 The Grove, is rated 4.8 out of 5 across 1,751 reviews on three platforms, including 367 Google reviews rated 4.7.
367
Reviews on Google
This office
16
Reviews on Facebook
Business-wide
1,368
Reviews on Trustpilot
Business-wide
Every review we hold for the Newham office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Alessandro!
Thank you Alessandro!I had a great experience with Alessandro in the whole moving process. He was professional, and accommodating, and connected me with the concerned point of contact after the move.Aman
Thank you for your kind review Mantraaman.
5/5
TrustpilotEnd of Tenancy
We have just completed our tenancy period in a flat managed by Keatons and the check-out process was very straightforward. Continual updates and support provided by Natalie Craddock were greatly appreciated.
Thank you for your kind review Luke.
5/5
GoogleJames Carpenter has been incredibly helpful in resolving any small issues that have arose within our apartment. He’s always been quick to reply to emails and keep us updated on how Keatons were dealing with the issue. Everything has been resolved in a quick, efficient and durable manner.
Thank you for your kind review Maddie.
5/5
TrustpilotExcellent Communicators
The team, led by Oscar Pace, communicated clearly and effectively all the time - providing a lot of good information and, when asked, recommendations for action. The current tenant delayed his intended departure and the team pivoted well, starting the process anew when the originally approved new tenant could not wait until the later move in date, and found an excellent replacement very quickly.
That's fantastic to hear, thank you Justine.
5/5
GoogleRented from Kentons and had Corina as our property manager . She has been very helpful every time we contacted her with any issue we had. We would highly recommend this agency and especially Corina. Luch
That's great to hear, thank you Lucian.
5/5
TrustpilotNatalie helped me in dealing with all…
Natalie helped me in dealing with all of the administrative aspects before the start of the new tenancy. Throughout the process Natalie promptly responded to emails, keeping me informed about various updates Referencing, Legal documentation & Future Invoicing etc. Her clear and concise communication fostered a transparent and collaborative relationship. Documents related to the property were well-organized and easily accessible. Overall, my experience with Keaton’s has been positive, and I appreciate Natalie’s efforts in addressing questions/concerns promptly and efficiently, fostering a positive tenant experience. Thank you!
Thank you Ranjeet, that's fantastic to hear.
5/5
GoogleI have fantastic experience with Keatons Stratford and I am highly impressed by Shani Pinnock and her team for letting and managing my property. They have provided and delivered an excellent service and speedy response to all problems. I highly recommend them to all landlords for their professional service at all time!PositiveResponsiveness, Quality, Professionalism, Value
That's fantastic to hear, thank you for your review Zhao.
5/5
GoogleKeeley Shaw, the assistant manager, was super helpful and responsive, and went beyond the call of duty to make sure that my new tenants moved in smoothly just before the new year. I am a returning Landlord and trust that Keatons can and will do a good job, now and always. Thank you Keeley.PositiveResponsiveness, Professionalism
Thank you Karen, that's fantastic to hear.
5/5
TrustpilotVery attentive service
Myself and my 3 other housemates worked with Keatons to try and find a property to rent. We worked alongside Oscar who found us a number of great properties in line with what we were looking for. His communication was fantastic throughout, and it felt like he really cared about not only finding us the best property but also the best deal too.
Thank you for your kind review Nathan.
5/5
TrustpilotGreat experience with the help of Justine
My best friend and I had a great renting experience with Keatons. Justine Reynolds was incredibly helpful, efficient and made our renting process very straight forward and ensured that we were kept up to date at all times!
Glad Justine was able to help you.
5/5
TrustpilotCheers Oscar for all your help
Working with Oscar to secure a house to rent for myself and my housemates has been such a smooth and positive experience. Unlike other letting agents we’ve felt with, Oscar has been helpful, accessible and communicative. Massive thanks - highly recommend
Glad to hear of your experience, thank you Matthew.
5/5
TrustpilotMarta was great
Marta was great, she knew loads about the property and was really honest and helped us get our offer in quickly and move in very fast as we were on a tight deadline!
That's great to hear, thank you Ellie.
5/5
TrustpilotGreat service from Justine Reynolds
Justine Reynolds has been great, she's been super helpful and friendly, her communication has been excellent and has made the process of navigating the daunting rental housing system much smoother. I would definitely recommend her and Keatons.
That's fantastic to hear, thank you Eman.
5/5
TrustpilotI would like to give a 5 star review to…
I would like to give a 5 star review to Daisy Johnson for her excellent work sorting out a boiler issue at my rented flat.The boiler manufacturer had seemed reluctant to accept that work to repair the boiler would be covered under warranty. Daisy put in the extra effort to provide various documents which confirmed that the warranty was valid and I am pleased to see that the boiler has now been repaired.I appreciate the effort Daisy.Andrew
Glad to hear Daisy could help you Andrew.
5/5
TrustpilotCan't recommend them highly enough
Can't recommend them highly enough - especially Lauren W. Helpful, communicative and friendly. I usually hate letting agents - all the other ones I've worked with make me want to pull my hair out - so I've got to give credit to Keatons for making everything so easy.
That's great to hear, thank you Charlie.
5/5
TrustpilotQuick, easy and reliable
Very informative, reliable and friendly! Many thanks to Michael for easy and quick guidance to getting our lovely new flat and his colleague Mark, for doing the flat viewing.
Glad to hear this Stefan, thank you.
5/5
TrustpilotThanks Keatons (and in particular Rose)
We've just signed a lease through the Chatsworth Road branch and everything has been really smooth. A particular shout out to Rose who was so helpful from day 1 and always got back to us so quickly
That's great to hear, thank you Caitlin.
5/5
TrustpilotGreat communication and attention to details
Sean made the buying process incredibly smooth, communication has been constant and clear at all times, would definitely recommend them
That's great to hear, thank you for your review Bianca.
5/5
TrustpilotBest experience I've had with Lettings Agents
Marta is truly one of the nicest people I've ever met - she always quick to provide updates and always super open to any questions we had!COULD NOT RECOMMEND HER MORE!!!
Thank you for your kind review.
5/5
TrustpilotJustine is amazing
Justine is amazing. I have received the best support ever since I started viewing the property till the possession...I am very happy with the experience i received from her....Keep up the good work Justine.
Thank you for your review Naresh.
5/5
TrustpilotDean is very helpful and went the extra…
Dean is very helpful and went the extra mile to ensure I kept informed and ultimately got the asking price for me.
Thank you Samantha, that's great to hear.
5/5
GoogleI met Jay for the viewing of the house that we live in 2 monhs now. He was one of the best I've met through my journey with destination our house. He is honest. That was the most important for us. He gave us all the details we needed. I would definitely trust him if I ever need to move again. Thank you Jay, Katerina.
This is great to hear, thank you!
5/5
TrustpilotJustine Stratford branch
Justine was friendly and efficient throughout my lettings process, she made me feel comfortable and always went the extra mile thanks Justine (Jak)
Thank you Jak, that's great to hear.
5/5
TrustpilotKeatons recently marketed our flat in…
Keatons recently marketed our flat in Bethnal Green. Straight away I could tell they were a professional company. The photographer really took his time to get the flat looking it's best. The brochure and online listings were all we could have hoped for. When viewings happened we only had serious buyers and had an offer on the first day. Great experience, thank you.
Thank you Suzy, that's fantastic to hear.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Keatons Stratford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newham.
