Trusted Agent profile · Newham
★★★★★
1,751 reviews across 3 platforms
152 - 154 The Grove, Stratford, London, E15 1NS, Newham, E15 1NS
Part of Keatons, see every office.
Keatons's office in Newham, at 152 - 154 The Grove, is rated 4.8 out of 5 across 1,751 reviews on three platforms, including 367 Google reviews rated 4.7.
367
Reviews on Google
This office
16
Reviews on Facebook
Business-wide
1,368
Reviews on Trustpilot
Business-wide
Every review we hold for the Newham office, from every platform, shown as written. First names only.
5/5
TrustpilotThey were great help and helped me find…
They were great help and helped me find a place to live very quickly and with ease
Dear Zachary, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
5/5
TrustpilotI worked with Mark Peavot
I worked with Mark Peavot. He was great, really helpful and informative. And although we didn’t end up going with the flat he showed us (due to various personal circumstances), i would be very happy to work with him in the future!
Thank you Namrata, glad to hear this.
5/5
TrustpilotNatalie Craddock at Keatons has been…
Natalie Craddock at Keatons has been very helpful and very efficient when dealing with all our repair and maintenance requests . All done quickly and in a professional manor . Very pleased with the customer service level received
5/5
TrustpilotGreat service with an attentive team
We’ve been tenants for many years and can’t not fault the services from Keatons. Our property manager Steven has been excellent when we need assistance dealing with our requests promptly. We would like to extend your gratitude to all the team for the attentive support always given to us
That's fantastic to hear, thank you Roberta.
5/5
TrustpilotHugo & Shawn were fantastic!
Hugo & Shawn were fantastic, both super nice and answered all our questions when showing us around the property. Would highly recommend!
Thank you for your review Laura, that's great to hear.
5/5
GoogleWe have just completed our tenancy period in a flat managed by Keatons and the check-out process was very straightforward. Continual updates and support provided by Natalie Craddock were greatly appreciated.
Thank you Luke, that's great to hear.
5/5
GoogleNatalie was quite helpful in ensuring that my next steps to securing my rental property were clear. She actively followed up, provided me with the right information and ensured that my transition was smooth.
That's fantastic to hear, thank you for your review Jimi.
5/5
TrustpilotThanks Oscar :)
Oscar Pace was great while helping me search for a place. It was unfortunate that there was nothing available that fit our criteria, but Oscar was very proactive in sending us alternatives and checking in. Using WhatsApp also made the conversation much easier.
That's fantastic to hear, thank you for your review.
5/5
TrustpilotThank you Oscar
Oscar was brilliant during the whole tenancy process - super helpful, quick and helped us secure a brilliant flat in Bow.Would recommend Keatons for people looking in the area.
That's great to hear, thank you for your review.
5/5
TrustpilotOscar Pace has been great.
Oscar Pace has been great.I have enjoyed working with Keatons in securing my new let. In particular I have found Oscar Pace to be very helpful and informative in dealing with my queries.I would have no problem in recommending Oscar and Keatons.
That's great to hear, thank you Steve.
5/5
GoogleExcellent service from Paul Rooke at Keatons Stratford. Professional, helpful, and kept everything smooth and stress-free. Highly recommended.
Dear Lola, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
TrustpilotExcellent service from Natalie Craddock…
Excellent service from Natalie Craddock at Keatons. She was friendly, efficient, and extremely helpful throughout the whole process. I really appreciate her support and would highly recommend her.
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
5/5
TrustpilotWe brought a request to Omer regarding…
We brought a request to Omer regarding a kitchen appliance it was promptly handled and Omer / the landlord went above and beyond to help us. Thank you!
Dear Tom, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie
5/5
GoogleWe are first time buyers and have been searching for months. It was incredibly refreshing to come across Billy who we can not speak of more highly as an estate agent. He was entirely professional, knowledgeable, personable and clearly very experienced. Most importantly he was transparent & honest which we greatly appreciated. It was a pleasure to deal with Billy and by extension Keatons who have helped us find our dream property and they will both come highly recommended to our family & friends.
That's fantastic to hear, thank you for your review Amreen.
5/5
TrustpilotMarissa has been so helpful
Marissa has been so helpful. We are purchasing in the area and she has been helpful with all our questions at every point to keep the wheels turning and helping us with our young first time buyer to help her feel happy with the big move. Thanks very much!
That's fantastic to hear, thank you for your review Novita.
5/5
TrustpilotNatalie Craddock helped with our…
Natalie Craddock helped with our tenancy renewal. She was professional throughout - very much recommended! :)
Dear Amelia, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
TrustpilotHave dealt with Natalie
Have dealt with Natalie , Shani and Lauren along with other staff members who rent out our property. Nothing is too much trouble and they follow up every concern or issue almost immediately. Thank you to you all for being courteous, helpful and solving many an issue effectively
Thank you for your kind review Joanne.
3/5
TrustpilotSupport from Keatons Tenancy…
Worst support from Keatons Tenancy Coordination team. I left a property that I rented through Keatons in Dec 2023 and it’s been 2 months now, I haven’t received my deposit back. Sad part is the reply that I get back from Keatons tenancy team is “yes will get back to you” but they never come back on their own, until you send them an email. Keatons property management team is brilliant but I am seriously not happy with the Tenancy Coordination team. The money that goes into securing deposits is quite a lot so a timely return of the money will always help the tenant!
Hi Shadab,Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience. This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. Please could you send an email to headoffice@keatons.com as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to resolve this situation.We hope to hear from you soon.Kind regards,Keatons
5/5
TrustpilotGreat property manager experience!
Since moving into our rental property, our property manager Jay Smith has been amazing! He's always so lovely to deal with and is very quick to help us with any maintenance issues :)
Thank you Meghan, that's great to hear.
5/5
TrustpilotOscar at Keatons, Professional and Proactive
Keatons Lettings Consultant Oscar has been extremely professional and proactive over the last couple of months. Nice and organized, he constantly reached out with new properties that totally matched our search criteria dispite a very difficult market. Very good experience, I recommend.
That's fantastic to hear, thank you Florian.
5/5
TrustpilotA seamless renting process
A seamless renting process. Billy was very helpful and quick to reply. The documents and referencing section was quite long compared to previous experiences but from viewing the property to having everything completed, it still only took 1 week.
Thank you Reece, that's great to hear.
5/5
GoogleI’ve been a tenant with keatons for 4 years now and they’ve been great. Laura Simpson has been super helpful when the flats needed maintenance. Very professional and quick to get things sorted. Highly recommend
Thank you Rowan, that's fantastic to hear.
5/5
TrustpilotNeat and Clear Renting Process by Natalie
Natalie was clear on stated all the required information in the renting process, every single documents were neatly prepared and sent to me. It was an easy and quick renting service by her, she is helpful and kind to provide further information when I have question.
Thank you for your kind review Roman, that's great to hear.
5/5
TrustpilotFriendly, Informative Team Found Us Our First Home!
Keatons offered a very professional service and we felt the relationship between us as buyers and the vendor we were purchasing from was very fair. Will, Ryan and Chloe did everything to help our purchase across the line and we would fully recommend Keaton's to other prospecting buyers
That's fantastic to hear, thank you Jack.
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