Every review we hold for the Newcastle office, from every platform, shown as written. First names only.
★★★★★ 1/5
FacebookDO NOT USE. Very unprofessional and unhelpful letting agency (notes sure if they meet the criteria to actually be considered a letting agency). They do not fix problems or even reply to emails. We got one response for every three emails sent. Your staff would benefit from some basic customer service training. Took longer than the legal amount of time to get the deposit back. Funny how everyone who has rated this page good is a member of their staff or has an affiliation to their staff....
Chris · 6 November 2017
Agent replied · 12 January 2024
Thank you for bringing your experience to our attention. We strive to offer quality customer service and take these comments seriously. We are currently conducting an internal review to ensure issues are addressed and resolved promptly, and that customer service training is provided to our staff. We apologise for the delay in refunding your deposit.
★★★★★ 5/5
GoogleI bought two flats in benwell through hm residential i was dealing with christine who was amazing she always went out her way to help i wouldnt use anyone else now. Thank you for all the help.
Moshahid · 10 June 2024
Agent replied · 21 May 2024
Dear Moshahid Ahmed,
We're thrilled to hear about your positive experience with Christine! Your satisfaction is our top priority, and we're delighted to have been part of your journey in acquiring your new flats in Benwell. We look forward to being your go-to estate agent for any future endeavors. Thank you for choosing HM Residential and for taking the time to share your
★★★★★ 5/5
GoogleWe have been very happy since the rental we are in has been moved over to home finders. Our point of contact has been Dan and he has be great! He gets back to my emails in quick time and sorts out any issues we have efficiently. Thank you to the team at homefinders for being so friendly yet professional!
Jade · 30 August 2022
Agent replied · 30 August 2026
Thank you so much Jade. We are so pleased to hear that you are happy with what we, and in particular Dan, are doing to help look after your home. We do really appreciate you taking the time to leave such a lovely review.
★★★★★ 1/5
GoogleWorst response from agents
Sai · 14 April 2026
★★★★★ 5/5
GoogleI have been into HM residential on numerous occasions and only have good things to say about the staff... the manager greeted me on entry and made me feel comfortable... the two ladies who were sat at there desks were very helpful and discussed in depth what were my best options for renting a house. I would recommend HM residential to any friends looking to rent a property
Oliver · 26 July 2019
Agent replied · 14 December 2023
Thank you for your kind words, Oliver. We are pleased to have served you well. We strive to provide the highest standard of service to our customers and are delighted that this was your experience. Thank you for recommending us to your friends.
★★★★★ 2/5
GoogleViewed two units with other potential tenants, so it doesn't look like you would secure one because you will "compete" to meet owner's favour. They should have said upfront that some owner didn't want people like us (family with young child). They wasted my time. They gave false hope.
Bening · 12 December 2022
Agent replied · 13 December 2023
We apologize for any inconvenience caused. We value every customer and strive to provide the best service possible. We understand that it is a difficult decision for our customers, and we want them to be equipped with all of the necessary information to make an informed decision.
★★★★★ 1/5
GoogleI have been chasing my deposit with them for almost a year now, they are professional liers and dodgy to no limits.
Sam · 9 August 2024
Agent replied · 14 August 2024
Hi Sam,
It appears that I don't have any records of you in our system. I've searched thoroughly, but it seems you were never registered as one of our tenants. Could you please contact us directly to provide information about where you lived?
★★★★★ 1/5
GoogleNever had dealings with this estate agency, but know many who have, and what I've heard is disgusting! Shame on them.
Ayesha · 23 August 2024
Agent replied · 25 August 2024
Dear Ayesha, We are surprised to hear about your concerns through secondhand experiences and take feedback seriously. We invite you or those you know to contact us directly so we can address any specific issues. Our commitment is to provide a positive experience for everyone. Thank you for bringing this to our attention.
★★★★★ 5/5
GoogleExcellent customer service. Prompt and Speedy response to repairs and other concerns raised by tenants. Highly recommend
Abba · 8 October 2024
Agent replied · 26 September 2024
Dear Abba Mustafa, We're thrilled to hear about your positive experience with our customer service and prompt response times. Thank you for your recommendation and for choosing us as your estate agent. We will continue to strive for excellence in serving all of our clients. Your satisfaction is our top priority! Best regards, HM Residential
★★★★★ 1/5
GoogleI went there to sign my contract and pay 3 months rent in advance along with the deposit £3446. I made the payment through their card machine and the money left my account but the receipt showed transaction failed. I showed them that my bank transaction where the money indeed left my account and refused to pay the amount once more. The girl dealing with me told me to contact the bank and the bank said that the transaction was approved. The bank advisor told me to ask HM to confirm that I could re do the payment only if they agree that they would not take the pending transaction money as well. I explained that to the manager and she said that the money would never come to their account despite what the bank advisor told me. I was annoyed and one of the guys that work there told me that he can't deal with this headache and told me to sit down so rudely. When I confronted him that he was rude, he said that he will not give the house keys now. Then I had to reverse the payment done and gave the contract papers to Christine, the manager who had the audacity to tear the papers and said that she was not gonna give the house and says thank you as if she did us a favour. Not to mention all the times when HM called or emailed me that they needed a document or something urgently. Even the bank advisor told me to be cautious with these guys as they are really unprofessional by the conversation she heard while she was on call with me.
Chetna · 16 September 2022
★★★★★ 5/5
GoogleI have been renting from HM Residential for 3 years and I am satisfied with how professionally and promptly they have dealt with any requests I had during my tenancy. Any issues with boilers, furniture etc. were dealt with quickly and effectively. Very satisfied with this agent. Would recommend.PositiveResponsiveness, Quality
Maria · 2 June 2022
Agent replied · 1 June 2024
Thank you for your kind words, Maria. We are pleased to hear that you have had a positive experience with HM Residential and appreciate your recommendation. We are dedicated to providing our clients with the best service possible and it's great to hear that we accomplished this.
★★★★★ 1/5
GoogleVery rude agents. Slow to respond to repairs. It took them ages to get the rubbish out of the property. I had to contact council after living with rubbish for more than 2 months. Presence of rats also taking long to completely sort out.
They remain very slow to respond to request even after emailing. You expect feedback that they have seen ur request but no response. However, they have improved in terms of staff rudeness. Added - 24/10/21
Adaeze · 28 August 2022
★★★★★ 5/5
GoogleI have been renting from HM Residential for 3 years and I am satisfied with how professionally and promptly they have dealt with any requests I had during my tenancy. Any issues with boilers, furniture etc. were dealt with quickly and effectively. Very satisfied with this agent. Would recommend.
S · 10 March 2022
Agent replied · 10 March 2026
Thank you for your kind words, Maria. We are pleased to hear that you have had a positive experience with HM Residential and appreciate your recommendation. We are dedicated to providing our clients with the best service possible and it's great to hear that we accomplished this.
★★★★★ 5/5
GoogleMy family have used HM Residential for several years now to manage our portfolio of property and the service they provide is great.
They are literally available 24/7.
They get the job done in a professional manner and are usually praised by our tenants also.
Keep up the good work HM.
Kamran · 16 September 2021
Agent replied · 8 June 2024
Thank you for your kind words about HM Residential, Kamran. We are delighted to be able to provide a service that you and your tenants have found professional and reliable. We value your custom and will continue to strive to provide a service that meets your expectations.
★★★★★ 5/5
FacebookThe experiencee with HM Residential has been amazing and peaceful.
They are very supportive and highly professional. keep up the good work 👏
Misturah · 7 April 2024
Agent replied · 26 February 2025
Dear Misturah, Thank you so much for your kind words and for taking the time to leave us a 5-star review. We're thrilled to hear that your experience with us was amazing and peaceful. Our team strives to provide supportive and professional service, and we're glad this was reflected in your experience.
★★★★★ 5/5
GoogleI have been renting from HM Residential for 3 years and I am satisfied with how professionally and promptly they have dealt with any requests I had during my tenancy. Any issues with boilers, furniture etc. were dealt with quickly and effectively. Very satisfied with this agent. Would recommend.PositiveResponsiveness, Quality
M · 7 November 2021
Agent replied · 1 February 2025
Thank you for your kind words, Maria. We are pleased to hear that you have had a positive experience with HM Residential and appreciate your recommendation. We are dedicated to providing our clients with the best service possible and it's great to hear that we accomplished this.
★★★★★ 5/5
GoogleIt's been wonderful, amazing and peaceful dealings with HM residential. Their services were top notched. I strongly recommend them. 👍 …
IKEOLA · 11 May 2024
Agent replied · 9 April 2024
Dear Ikeola,
Thank you so much for your glowing review! We're thrilled to hear that you've had a wonderful, amazing, and peaceful experience with HM Residential. Providing top-notch service to our clients is always our priority, and it's incredibly rewarding to know that we've met your expectations.
Your recommendation means a lot to us, and we truly appreciate your support. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Thanks again for choosing HM Residential!
★★★★★ 1/5
GoogleThey will unfairly deduct charges from the deposit at the end of the lease.
Ali · 4 October 2025
★★★★★ 1/5
GoogleThey just waste all the people time.. They post in their official site the property is available when ever call them they said no property is available at the moment . They just need everyone details dats it..do not waste your time .
Pujari · 4 March 2022
Agent replied · 13 December 2023
Thank you for your feedback. We apologize that you were unable to find a property that suited your needs. We strive to provide accurate information and hope that you will give us another chance to work with you in the future.
★★★★★ 5/5
GoogleHm have managed my property without any hassle and provided a good service and when it came to them marketing my property for sale they did so ans found me a buyer with in a few weeks thanks guys
Farook · 4 March 2022
Agent replied · 7 June 2024
Thank you for your positive feedback Farook. We are pleased that we could provide you an excellent service and help you sell your property quickly and effectively. We at Hm are committed to providing a professional service and it's great to hear that you were happy with the outcome.
★★★★★ 5/5
Googlesteph and Team @ HM Residential
Thank you very much for your hard work for the sale of my property you all acted highly professional keep me informed through out the process once again thanks
Mr & Mrs. Megrisi
Masri · 12 December 2021
Agent replied · 14 December 2023
Thank you for choosing HM Residential for the sale of your property. We are glad that you found our service and communication to be professional and helpful. We look forward to working with you again in the future.
★★★★★ 1/5
GoogleHM don't even deserves one star ! Very very very rude staff. I have never seen staff like them, all they care is about money.
Impolite,unfriendly and Unorganized staff!
Even the information they give to you its not true.
I feel very disgusted that i had to deal with them.
It was my 1st experience and i will NEVER EVER deal with them again.
And if you're thinking about renting from them ill give you one advice RUN AWAY !
Worst experience ever!
Rayhan · 26 July 2019
★★★★★ 1/5
GoogleAwful service. Where to begin!
1) Tried to scam us for £300 to get the carpet refitted claiming we had caused stains on it, which had been there before we moved in.
2) Took 6 weeks to give us back our deposit, and only after we had chased them up.
3) We didn't have electricity for nearly a month which they probably wouldn't have fixed if not for our constant calling and emailing. We ended up having to get the electricians number and sort it ourselves.
AVOID AT ALL COSTS!!!
Tom · 26 July 2019
★★★★★ 1/5
GoogleDoesn't even deserve 1 star! Absolutely horrendous customer service, arrogant staff members, unprofessional and downright rude. We had repairs to be done, that were put down in writing and handed to the agency dated 27th February 2017. Not one single repair was done from that list. They neglected to fix any repairs on the property and we're actually rushing us to move out of the property we were in as the landlady was selling the property. They did the same thing to the tenants in the property before us. Would never, ever, ever rent from them again. Would never even recommend them to anyone. Trust me, anyone I speak to will most certainly know what a horrendous and neglectful company they truly are!!
Chantelle · 22 April 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
