HM Residential Newcastle reviews

★★★★★ 5/5

Google

Dom assisted us with our purchase and he was most accommodating and helpful.

Avril · 30 April 2026

★★★★★ 1/5

Google

Kindly note that HM residential unprofessional and rude letting agents that’s first time ever I seen in UK! Especially Christine Malik, they call her as Manager, but she never respond properly in phone or in person to any of her customers or tenants. Always she will act like very busy, if we visit office for any enquiries she will stare at us and then send someone to speak, unfortunately who has no knowledge, just joiner to the HM residential and then if we ask same question again! Christine Malik will shout very rudely! And say directly get lost! Finally all her mistakes she will convert to customer fault, so Christine reacted like that no fault from them or her! imagine now the game! Zaffer Malik profound director of HM residential, he is soft spoken and make-believe like he will help to his customers or tenant and he does some level trust, unfortunately not fully though! If we contact him for help he will try to fix the reported issue in the property, give false assurance and timeline of fix. Further follow he will also going to shout saying we have to wait for his time and as he is busy with other NEW customers. Further extend he will send labour who he not proficient to fix the issue or task, imagine now the game! HM residential never check property thoroughly before letting to new tenant from old tenant. Whenever any tenant report issue that’s goes forever and if tenant demand too much to get it resolve, they send some engineer or labour they never be professional too! Just come and check high level and report some random issue nature/solution and try with trial and error method. Sadly they also having attuite of arguing! In summary please be careful before you deal with them, they think all come as students and easily can be fooled by renting them... Last but not the least Kindly note who ever gave 5 start rating here is fake and are from their friends circle only to run their business, you may see more such reply only! In my experience they are not even suitable for star one? Best Regards, Suffered Tenants

Ashwini · 2 November 2022

★★★★★ 1/5

Google

Very poor experience with the lettings team. Completely ignoring requests for repairs with a faulty boiler. Left with no hot water or heating for weeks. Two children have asthma and have been made unwell. Will be contacting the ombudsman shortly.

Restoring · 30 August 2025

★★★★★ 5/5

Google

Brilliant and very professional! After our original house fell through, Jerome helped us find a new property within just a few days. The whole process was fast and professional. What a fantastic team you have as well, thank you all

Leon · 30 August 2025

★★★★★ 5/5

Google

A lovely local company with competent and kind people behind the wheel. Such a positive experience, wouldn’t hesitate to recommend.

Katie · 28 February 2026

★★★★★ 5/5

Google

Sold a property through H.M. Residential and experienced a smooth and professional service. The manager visited with a staff member to discuss a realistic selling price for the type of property and location as well as fees. Upon agreement to sell through H.M. Residential, the staff member (who was very polite) took measurements and booked in a follow up appointment to take photos and additional photos for a virtual tour video of the property. As our property was located at a T-junction, we asked if a 2-way sign board could be erected to capture potential traffic from both routes. This was actioned as requested. Adverse weather conditions including strong winds caused the sign to break. We contacted H.M. residential and the situation was resolved within 48hrs. The staff member returned for the follow up appointment and once again, was very polite and engaging. The photos and virtual video were of a high quality when the property went live online. Our property was sold within the 1st 2 weeks of being advertised close to the asking price. Thank you to all the staff at H.M. residential for a smooth transaction beginning to the end. (Would use again).

Tommy · 16 September 2023

★★★★★ 1/5

Google

I regret ever having to deal with this people, they took my holding deposit without even giving me receipt or any documents to sign, they now told me I failed referencing and they can not refund my money to me. This is how they keep scamming people. I wish I saw reviews before starting. The staffs are even rude as well.

Nneka · 26 September 2024

★★★★★ 5/5

Google

Hello, I was dealing with a gentleman called Joe Carpenter. He was very helpful and full of friendly good advice. With most letting agents once you’re “in” the property they would normally go quite and move on to the next sale, but with Joe he has always been there to help with any issues and he is very approachable. When the next time comes when I need a letting/estate agent I can promise you I will not be calling anyone else. 10 out of 10 for Joe from me! He puts the meaning in “going above and beyond”

Ryan · 30 August 2023

★★★★★ 5/5

Google

I have bought and sold with many Estate Agents and l have to say RWW are one of the best. They dealt with the sale of my late Mother's House that had been in the family for 68 years. As you can imagine it was an emotional and sad time for …

Jan · 26 December 2025

★★★★★ 5/5

Google

The guys did a great job...couldnt be more helpful....mike pike was a star...many thanks guys from sue and graham

Sue · 30 December 2025

★★★★★ 5/5

Google

I highly rate Jordan as an agent. He was exceptional from the start to the end of the process. The only part of the process we were disappointed with was the third part sales progression company. They have contacted me for feedback however and will be looking into training to sort out the issues we experienced.

Donna · 30 August 2024

★★★★★ 1/5

Google

Well to start with my mum rentout out a property from them and she was 70 years old and blind. When mum firt moved into the property in July 2018 the boiler was leaking and kept losing pressure everyday. I kept phoning up nerly most days sometimes twice in one day to get the boiler fixed for a very long time. A plumber came out and said it was fine. Then he came back out the following day and fixed the pressure. Mind you since he was a plumber surely he would have known it was unsafe to use but oh no he then said again it was safe. Eventually British Gas came out and condemmed the boiler unsafe to use and put a sticker on it which said Do not use DANGER. I took the paperwork to HM Residential on west road Newcastle Upon Tyne they said they would sort this. It never got sorted out from October it since it got condemmed right up until nearly the end of November the whether was frosty and cold at this time now for a 70 year old to be in this position who has health problems and severely blind and has arthritis they waited an awful long time to put a new boiler in. However when the new boiler came it took HM Residentials Plumber 3 days to fit the boiler as he did not have a clue what pipe was for it was absolutely unreal British gas would have done this in a day instead of 3 days to complete. Anyway now that the boiler was fixed mum still had no thermostat for the boiler to turn the heating up and down she had to walk in the kitchen. This was very dangerous as they moved the pipes where the step is leading into the kitchen and was not boxed in at all left totally bare mum was always tripping over it whee she could have easily fell down the back stairs as my.had to use the boiler to turn the heting on and off, by hand as they would not give my mum a handheld dial thermostat for people with disabilities. When they moved the boiler they had to move the socket across this again was not plastered over and had bare outer cable showing through the walls mum could have easily been electrocuted they said they would send a plaster out but no one came out. Mum could not get her wshing machine on as she had to pay for the pipes herself to get the washing machine on so my partner and myself did mum's washing for her. In December my mum paid £260.00 for another part of the or them to put in the Deposit Scheme the young lady put it in n envelope and it was never put into the Deposit Scheme to claim it back and it was not marked on the rent sheet either it has totally disapeard from their office. The only money that is in the Deposit Scheme is only £150.00 the other £260.00has disappeared thieves. NEVER GIVE CASH AS THEY DENY EVER GIVING THEM CASH. 98 BILBROUGH GARDENS NE4 8YA PROBLEMS WITH FLAT PIPES NEED BOXING IN ON STAIRS THERMOSTAT FOR BOILER NEEDS REPLACING WHICH YOU HAVE TO PAY YOURSELVES. WASHING MACHINE PIPES NEED SORTED FOR HOT AND COLD WASH BEWARE YOU HAVE YO PAY FOR THEM YOURSELVES YET AGAIN. SOCKETS ON KIRCHEN NEED TO BE PLASTERED. TILES ARE CRACKED IN KITCHEN DO NOT TRUST HM RESIDENTIAL AS THEY CON TOU AND DO NOT FIX REPAIRS FLAT IS IN SOME STATE DO NOT TAKE THIS. I HAVE PHOTOS OF ALL REPAIRS AND WILL BE PUTTING THEM ON SOCIAL MEDIA ABOUT HM RESIDENTIAL LETTING AGENCY HOW THEY EXPECTED MY MUM TO LIVE IN AN APPULING AND SHOCKING STATE WBERE NOTHING GETS DONE IN THE END.

James · 26 July 2019

★★★★★ 5/5

Google

Excellent service provided by Kirsten. She has been very helpful throughout our journey of home buying. Highly recommend her

Ambreen · 30 August 2025

★★★★★ 5/5

Google

My family and I are very grateful for all the effort and professionalism of this office. From the beginning we had excellent service, from the first visit to our property with Tim and subsequently to all of Mike's support and commitment. We are really happy and satisfied

Marina · 30 August 2024

★★★★★ 5/5

Google

One of the top letting agencies in my area Ive seen them deal with a varied amount of different customers, some who are rude and demanding yet they still stay calm and get jobs done. Some customers although i have seen are impatient and I applaud them to how they still keep going and manage to keep their customers happen. Obviously mistakes happen but some people are quick to write a review when they are angry but when the issue has been resolved not so quick

DJ · 2 November 2021

★★★★★ 5/5

Google

Had a great viewing experience. Very informative and efficient.

Patrycja · 12 July 2026

★★★★★ 5/5

Google

I cannot sing the praises of Kevin, Roz , Ollie and the gorgeous Misha highly enough. They dealt with the sale of a property for my family and from start to finish kept us informed of every development. Kevin in particular spent most …

Mandy · 26 August 2025

★★★★★ 5/5

Google

Rented a property through HM Residential for the past 2 years. I have had nothing but positive experiences with all the team on many different occasions. Any issues with the property were dealt with in a timely manner and I received my deposit back a few days after moving out. Very efficient service if you ask me! I would even receive replies to emails out of working hours which is something I’ve never experienced before from other companies I have rented though. If you’re thinking about it I high recommended using this company as you won’t be disappointed! Thanks everyone.

Megan · 14 August 2020

★★★★★ 1/5

Google

Very bad Experience,,,,,, worst staff members. Manager is really good. They charged me 75£ for late deposit of rent And now there are not giving me my security deposit it’s been more than 30 days, Now there’re saying that they have changed their system for refund , and they’re not having my money, their new system does. I don’t know why and what there’re doing.

Aman · 14 August 2019

★★★★★ 1/5

Google

What an awful company! We use to live in one of their flats. It was extremely unclean. Broken window, broken cooker, broken furnitures, dirty carpet. Rarely turning up to fix stuff. Rats & slugs everywhere as results of long term uncleanliness. We didn’t have much experience in regard to the letting companies. So this particular company took full advantage of us. To those who are looking to do business with this company be aware & avoid if possible.

Jay · 14 August 2020

★★★★★ 1/5

Google

Very rude and disrespectful staff, unorganised and loud. Scammers and often don’t care about their tenants and their inquiries. Property in poor condition. I have called so many times about the dirty carpet that I have been wanting to change since I started living there. The ladies who work there have raised their voices at me and my daughter. poor work ethic. Would give them 0 stars if I could. Would not recommend moving into their property.☹️😡

Keisha · 16 September 2020

★★★★★ 5/5

Facebook

HM Residentials professional estate agents, listened and helped us to find the ideal location and property. The whole process from beginning to end was flawless. Friendly, easy to approach staff who take the time to listen and want to genuinely help. Thank you for the stress free move, if there was a point system i would give HM Residential 10/10 for the helpful and friendly approach. Thank you to the whole team. God bless you all. 😊

Taj · 16 September 2020

★★★★★ 1/5

Facebook

You can't improve their services they are dam right RUDE aggressive and don't lit to you. They come to my property and took photos of our home my partner is vulnerable and is disabled and they are trying to intimidate us bit they are just total idiots. if you pay any rent or deposits in cash they lose it or pocket the cash themselves and then turn round and say we never paid anything . THEY are totally LIARS and would not recommend HM RIP OFFS TO ANYONE AT ALL

James · 31 January 2019

★★★★★ 5/5

Google

Had a very good experience with this agency. All staff were very helpful with all needs. Very responsive with any problems I faced. Zaffa who I dealt with on many occasions, was there to help and make good whatever came up in the tendency on two properties I was with HM residential. All very polite and respectful to me on every occasion.thanks very much to all, from myself and my wife.

David · 16 September 2021