HM Residential Newcastle reviews

★★★★★ 5/5

Google

My wife, our dog, and I have been searching for a home that truly suits our needs, and Debbie has made the process incredibly smooth so far. She took the time to understand exactly what we were looking for and managed to find us a property that feels like the perfect fit. Communication has been clear, friendly, and professional throughout. Debbie has been quick to answer questions, supportive at each stage, and has made what can often be a stressful experience feel straightforward and reassuring. Although we haven’t picked up the keys yet, the entire journey so far has been nothing but positive. Her dedication and attention to detail have given us real confidence, and we’re genuinely excited to move into our new home. Thanks to Debbie, we didn’t just find a house, we found a home that feels completely right for us. We couldn’t be more grateful for her help and would highly recommend her to anyone looking for a dedicated and truly helpful agen

Maggie · 30 March 2026

★★★★★ 5/5

Google

I can’t recommend Dom highly enough! He is honest, supportive, and genuinely cares about helping you through the process. His advice is always straightforward and clearly in my best interest, which made me feel completely confident every step of the way. Dom is always available to answer my questions - no matter how small or silly they might be. He made sure I felt valued and looked after throughout. It’s rare to find someone in the property world who’s not only professional but also genuinely kind and approachable. Dom’s extensive experience truly shines through as he knows Swindon so well, especially the Old Town area, which is why to me, he’ll always be Mr Old Town!

Krystyna · 30 November 2025

★★★★★ 5/5

Google

After having 3 estate agents round. But didn't feel comfortable with them. We found jerome, by word of mouth. We flet at home with him straight away. He was friendly, down to earth, while being professional at the same time. He been brilliant through the whole process of our sell of our house. Given us clear advice and support. And was happy to answer questions on his day off. Would very much 100% recommend jerome and his team at home finders. Thankyou jerome for finding us a buyer so quickly. Mandy and Richard

M4bandy · 30 October 2025

★★★★★ 5/5

Google

From the very 1st call with Illy who handed my enquiry about a rental property Illy has been nothing but excellent, both in her response time and her professional manor & quality of response. Illy made the whole process very straightforward and efficient. I’m very happy with her support.

David · 30 May 2026

★★★★★ 5/5

Google

Jerome Bonner has been absolutely brilliant throughout the whole process of selling our house. From day one, he’s been professional, proactive, and incredibly easy to work with. He kept us well informed at every stage, gave great advice, and handled everything with a calm confidence that really put us at ease. Jerome found us a serious buyer very quickly and managed the whole process with honesty and care, never pushy, just genuinely focused on helping us make the right decision. We couldn’t have asked for a better agent and would 100% recommend him to anyone looking to sell their home.

Michael · 30 August 2025

★★★★★ 5/5

Google

One of the best estate agent in Swindon.We have been with our estate agents for over seven years. Throughout this time, they have consistently addressed issues regarding the property and conducted regular inspections. Their communication has been excellent, and they maintain a high level of professionalism in their business practices. I have confidently recommended these estate agents to my colleagues as well. Joe Carpenter is gem to estate agent.

Herbert · 30 August 2025

★★★★★ 5/5

Google

5-star experience. Dom was professional, responsive, and genuinely committed to helping us every step of the way. Communication was clear and timely, and nothing ever felt like too much trouble. He made what can often be a stressful process feel smooth and straightforward. Highly recommend!

Niall · 30 March 2026

★★★★★ 5/5

Google

Excellent service from start to finish. Communication was clear throughout the whole process and everything was handled professionally. Special thanks to Noah, who did an amazing job in selling our house. Highly recommended!

Ben · 30 May 2026

★★★★★ 5/5

Google

Excellent service from SN25 Home Finder! Kirsten was professional, proactive, and truly went the extra mile to ensure everything was ready for completion. If you're looking for a reliable estate agent, look no further. Five stars!

Vanessa · 30 March 2026

★★★★★ 5/5

Google

Always one step ahead, giving great guidance. Joe is incredibly helpful and knowledgeable, always going above and beyond for us and our tenants.

Daniel · 30 June 2026

★★★★★ 5/5

Google

Ollie and his team at Rush and Witt Northiam recently sold our property and we found them full of good advice with an expert knowledge of Northiam and surrounding areas. If you are looking to buy or sell I would recommend making Ollie and team your first contact.

Michael · 26 June 2026

★★★★★ 5/5

Google

I would like to recommend HMR.. Over the past two years, I have had the most amazing and peaceful experiences with the agency. Zaffa is very professional and very responsive and supportive and all his staff are very helpful with any problems my tenants encountered. I would say one of the best in the North East. I know my property with Zaffa, are well looked after thank you very much Zaffa and Everyone. From Ms. B. A.

B · 16 September 2024

★★★★★ 5/5

Google

All was very good staff Speaciall lilly she was very helpful and kind Thank you for help

Fallen · 30 May 2026

★★★★★ 1/5

Google

Extremely disappointed with the services from the agents. We had booked an appointment for 16:30 today but an accident on the way to the viewing meant that we would be 5 minutes late to the appointment, we gave them a courtesy call prior to coming in to let us know that we would be a few minutes late despite leaving on time. Christine, who answered the phone was extremely rude and unsympathetic towards our situation. I understand through experience that house viewings only take a few minutes to complete and it would not take until 5pm to complete the viewing as they claimed they had another appointment for then. We were extremely hopeful for this property but feel as though we have dodged a bullet given that this is how the estate agents were willing to talk to potential renters. They have completely missed out on some well- established, professional tenants.

Haider · 26 August 2026

★★★★★ 5/5

Google

What thoroughly excellent service. After a protracted sale, our main contact Roz, left no stone unturned and went above and beyond the call of duty to assist us from the Northiam office. I can’t recomend enough, Roz and the team for their expertise and tenacity. Thank you so much Highly recomended

Martyn · 26 March 2026

★★★★★ 5/5

Google

Dani was extremely helpful and prompt throughout the whole process. Can’t thank her enough for making our first move so smooth!

Jake · 28 February 2026

★★★★★ 1/5

Google

I Was given a date and time for viewing , got there 4mins to the viewing time, their agent wasnt at the property yet, I and my family waited for 20mins , still didn’t get a call nor a text to say they were running late and atleast apologized, called their office , the lady I spoke to , kept telling me her colleague was closed by, and that she would be there in few mins, few mins turned to 20minutes, still didn’t show up. I was there with both my babies, one infant and one toddler and husband. Just wasted our time. I would have really appreciated if I got a call or text, but yet you guys left us there, and it was a rainy day. I’m disappointed and not pleased .

Adaeze · 30 October 2025

★★★★★ 1/5

Trustpilot

Please keep away from HM Residential

Please keep away from HM Residential. I feel I have an obligation to share and express my dissatisfaction and disappointment with the appalling service from HM Residential in Newcastle. The experience has been nothing short of unacceptable, reflecting poorly on both your agency and the landlord. Key issues included: • Sofa: Torn and completely unusable, likely damaged by an animal. • Bed and Mattress: The bed was broken, and the mattress was disgustingly stained, lumpy, and utterly unfit for sleeping. • Cleanliness: The flat was filthy and clearly had not been cleaned prior to handing over the keys. Upon reporting these issues immediately, the landlord promised to replace the sofa and bed but failed to follow through, leaving my son without anything put in place to make the place liveable for a whole year. Emails were sent to both the agency and the landlord, pleading for a resolution. Yet, these were persistently ignored, leaving my son to endure a full year of poor standards . This is unacceptable and has left us questioning: 1. How could HM Residential have accepted and advertised such a substandard property? 2. Why was the tenant's legitimate concerns ignored despite repeated communications? 3. What rights do tenants have when both landlords and agencies fail to fulfil their obligations? The lack of professionalism and care exhibited by HM Residential has been disheartening. It is evident that your priorities lie in serving the landlords' only. Such disregard erodes trust in your agency and tarnishes your reputation. We urge HM Residential to review its processes to ensure properties are inspected and that they meet a liveable standard before being advertised. Additionally, landlords must be accountable for this kind of attitude, they must fulfil their responsibilities, as tenants like my son should not have to endure such conditions without recourse. We will be sharing this experience widely to warn others about the lack of respect and professionalism displayed in this case. Please review your ethos.

Sandra · 8 May 2025

★★★★★ 1/5

Google

Absolutely disgraceful behavior, changed the viewing last minute and didnt even bother to show up at the new time or if they did, didnt bother to call us to confirm. Left us standing in the heat for 30mins with no explanation. Unprofessional!! We drove all the way from southampton.

Arijit · 30 June 2026

★★★★★ 1/5

Trustpilot

Heartbreaking Experience with HM…

Heartbreaking Experience with HM Residential: A Tenant's Nightmare I am writing this with deep frustration and sadness, compelled by the harrowing experience my son endured during his tenancy with HM Residential in Newcastle. The state of the property he rented was not only unacceptable, it was inhumane. When my son, full of hope and excitement for a new chapter, arrived from London with all his belongings, he was met with a shocking reality: The sofa was completely torn, seemingly ripped apart by an animal, rendering it unusable. The bed was broken, and the mattress was so disgustingly stained, lumpy, and unhygienic that it was impossible to get a decent night’s sleep. The flat itself was filthy, as though no effort had been made to clean it before handing over the keys to a new tenant. Can you imagine the distress and helplessness he felt upon stepping into what was supposed to be his new home? It was heartbreaking to hear him call, distressed and unsure of how he could possibly live there. He immediately raised these issues with the landlord and your agency, pleading for basic human dignity, a clean, livable space with a functioning sofa and bed. The landlord made empty promises to deliver a new sofa and bed, but they never materialized. The agency, after being contacted repeatedly, sent someone to clean the flat, something that should have been done before my son moved in, but this token effort didn’t solve the larger problem. The sofa, bed, and mattress were never replaced. Emails to both the landlord and your agency were ignored, leaving him to suffer in those deplorable conditions for an entire year. How is this fair? How can you stand by as your tenants live without basic necessities? What’s more, how could HM Residential allow such a property to be advertised and rented out in the first place? My son deserved better. Tenants deserve better. No one should have to endure a year without a proper bed to sleep in or a clean and safe home to live in. It is appalling that landlords and agencies like yours seem to prioritize profit over people, showing no empathy, no responsibility, and no respect for those who place their trust in you. This entire experience has left us feeling powerless and disregarded. Where are our rights as tenants? Why do landlords consistently get away with behavior like this, while tenants are left to suffer in silence? HM Residential has failed miserably to uphold even the most basic standards of professionalism or decency. I am writing this not just for my son, but for all the tenants who might unknowingly put their faith in HM Residential. People need to know how little you value the well-being of your tenants and how your actions, or lack thereof, can destroy their living experience. I urge you to reflect on how you run your business and treat the people who rely on you to provide them with safe and livable homes. I don’t expect an apology at this point, it’s far too late for that, but I do hope this serves as a wake-up call for HM Residential to take accountability and ensure no other tenant has to go through what my son did.

Charles · 27 April 2025

★★★★★ 1/5

Google

I have had a very disappointing experience with this letting agency. They were consistently obstructive and unhelpful throughout the process. Despite my genuine interest and readiness to proceed, they refused to pass on my offer to the landlord. Their role should be to facilitate communication between tenants and landlords, not to act as a barrier. This lack of transparency and professionalism reflects poorly on the agency and makes me question their commitment to acting in the best interests of both tenants and landlords. I would strongly advise others to proceed with caution when dealing with them

Mahmoud · 30 September 2025

★★★★★ 5/5

Google

Kirsten has been exceptionally helpful, supportive and kept everyone up-to-date. Excellent Service, thank you

Caroline · 28 February 2026

★★★★★ 5/5

Google

Sue from home finders assisted me with the purchase of my new property and she did a fantastic job in keeping me updated with every step of the process. Sue was always available, on hand to answer any queries and arranged for me to view the property multiple times, in order to show both of my parents. She fulfilled all of my requests and provided me with honest and reliable information on the property when queried. It was a pleasure to be supported by Sue throughout the duration of my purchase journey and she ensured she was with me every step of the way, from start to finish. Sue ensured that all of my questions were answered and if she could not answer them herself, she would always go the extra mile to get the answer for me. All in all, buying through home finders was a brilliant experience for me. Sue is an asset to the company and amazing at her job. I highly recommend home finders and Sue for a smooth and honest property purchase journey, with great communication from start to finish and peace of mind.

J · 30 August 2023

★★★★★ 1/5

Google

Phoned up on a Wednesday afternoon to view a property in Newcastle and was told that the only available slot was noon on the Friday. My husband and I rearranged another appointment, took the day off work and travelled the 1.5 hour journey to Newcastle (we explained at time of booking we weren’t local). 15 mins before scheduled time we got a phone call from the agent to say they hadn’t had a confirmation from the vendor but they were usually in. But guess what - agent turned up and couldn’t get access as there was no one there. Didn’t really apologise - just explained that they thought they had an offer but it fell through so they didn’t confirm our viewing. Totally unprofessional.

Vanda · 26 May 2026