HM Residential Newcastle reviews

★★★★★ 5/5

Google

The whole process was professionally and efficiently handled. Thank you Mandy and the team!

Arry · 30 January 2026

★★★★★ 5/5

Google

Dom was fantastic. Very polite and professional and helpful and gave us great advice. Would highly recommend 👌 👍 …

Holly · 30 November 2025

★★★★★ 1/5

Google

Subject: Heartbreaking Experience with HM Residential: A Tenant's Nightmare Dear HM Residential I am writing this with deep frustration and sadness, compelled by the harrowing experience my son endured during his tenancy with HM Residential in Newcastle. The state of the property he rented was not only unacceptable, it was inhumane. When my son, full of hope and excitement for a new chapter, arrived from London with all his belongings, he was met with a shocking reality: The sofa was completely torn, seemingly ripped apart by an animal, rendering it unusable. The bed was broken, and the mattress was so disgustingly stained, lumpy, and unhygienic that it was impossible to get a decent night’s sleep. The flat itself was filthy, as though no effort had been made to clean it before handing over the keys to a new tenant. Can you imagine the dismay and helplessness he felt upon stepping into what was supposed to be his new home? It was heartbreaking to hear him call, distressed and unsure of how he could possibly live there. He immediately raised these issues with the landlord and your agency, pleading for basic human dignity, a clean, livable space with a functioning sofa and bed. The landlord made empty promises to deliver a new sofa and bed, but they never materialized. The agency, after being contacted repeatedly, sent someone to clean the flat, something that should have been done before my son moved in, but this token effort didn’t solve the larger problem. The sofa, bed, and mattress were never replaced. Emails to both the landlord and your agency were ignored, leaving him to suffer in those deplorable conditions for an entire year. How is this fair? How can you stand by as your tenants live without basic necessities? What’s more, how could HM Residential allow such a property to be advertised and rented out in the first place? My son deserved better. Tenants deserve better. No one should have to endure a year without a proper bed to sleep in or a clean and safe home to live in. It is appalling that landlords and agencies like yours seem to prioritize profit over people, showing no empathy, no responsibility, and no respect for those who place their trust in you. This entire experience has left us feeling powerless and disregarded. Where are our rights as tenants? Why do landlords consistently get away with behavior like this, while tenants are left to suffer in silence? HM Residential has failed miserably to uphold even the most basic standards of professionalism or decency. I am writing this not just for my son, but for all the tenants who might unknowingly put their faith in HM Residential. People need to know how little you value the well-being of your tenants and how your actions, or lack thereof, can destroy their living experience. I urge you to reflect on how you run your business and treat the people who rely on you to provide them with safe and livable homes. I don’t expect an apology at this point, it’s far too late for that, but I do hope this serves as a wake-up call for HM Residential to take accountability and ensure no other tenant has to go through what my son did.

Charles · 18 January 2025

★★★★★ 5/5

Google

I viewed a property with Tim this week. I was able to take my time in the property, look around as much as I needed, and ask lots of questions. Many other estate agents make the process feel rushed and this was a much better experience. Tim also gave me some good general advice which as a first time buyer was much appreciated. The booking process was quick and easy, and they proactively followed up with me.

A · 30 August 2025

★★★★★ 5/5

Google

Kirsten was incredibly helpful and kept us informed every step of the way as we purchased our first property. She truly guided us throughout the entire process

Ahmed · 30 August 2025

★★★★★ 5/5

Google

I’ve had an exceptional experience with my letting agent, Max. He has been incredibly helpful and made the entire process hassle-free. Communication was always clear, and any questions I had were addressed promptly and professionally. From start to finish, Max handled everything efficiently, giving me peace of mind. I would highly recommend his services to anyone looking for a reliable and supportive agent. Thank you, Max, for making the rental process so easy!

GaGa · 30 August 2025

★★★★★ 5/5

Google

I had an excellent experience with HM Residential - Estate Agency Sales Lettings & Property Management. The team was professional, knowledgeable, and incredibly supportive throughout the entire process. They made everything clear and straightforward, which really helped make things stress-free. Their communication was outstanding, always keeping me informed and responding quickly to any questions. I was especially impressed by their attention to detail and commitment to delivering a high level of service. I would highly recommend HM Residential to anyone looking for reliable and efficient property services. A truly five-star experience!

Siam · 3 April 2026

★★★★★ 5/5

Google

Swindon home finders communicated at all stages of the sale, and really spent the time to show me around on multiple occassions to ensure I had found the home of my dreams. They offered advice to me at all stages in a fair and impartial manner, and considering this was my first home purchase, made it as easy a process as it could possibly be. An absolute pleasure to work with.

Kieron · 30 August 2025

★★★★★ 5/5

Google

I was talking to multiple letting agent and finally I came across home finders and right away I found the place and area I wanted to live. The moment I stated talking to our wonderful agent Debbie me and my husband were very happy with the places she showed us. She was so warm, always ready to all our inquiries and gave us the answer right away. She went above and beyond to help us fit to our needs and kept her word which is really hard to find in many agents now a days. She made it all easy for us and with the welcome and loving nature of her we are so happy and all other staff in home finders treated us so well and professionally. Thanks to Debbie again.

Asang · 30 August 2022

★★★★★ 5/5

Google

I really want to share I'm so happy I found a good real estate agent to help me put my rental property. They put everything together so quickly and professionally. Everything went so smoothly, and now here we are, settled in already. I sincerely thank Dan, Debbie, Amanda and other staff for their every piece of advice and help you all gave as we were in the process of letting our home. You all made it an easier experience than we thought it would be, and you made us feel comfortable the whole way.

Benny · 30 August 2022

★★★★★ 5/5

Google

Staff are great very friendly and very help full and understanding of your situation. I have a bad tenant but Paul made it a very easy process. But with the tent ant we had I give the staff 10/10 to everyone who helped me as the tenant weren’t the greatest.

Chris · 30 August 2024

★★★★★ 5/5

Google

From the buyers perspective, had initial doubts to start with as hadn't heard tell of them. However now I've come to the end of the process I'll make sure they are well known. Excellent in pushing through the sale which through the pressures of Covid was slowed down, however they helped maintain momentum throughout always being at hand to help. For a small team, they punch well above their weight and should be entrusted by seller and buyer alike!

Patrick · 28 August 2022

★★★★★ 5/5

Google

Superb service from start to new tenants moving in. Moved from a national chain who's service model was disjointed to say the least. SHF are a breath of fresh air, getting my properties back to a good standard with great suppliers, keeping me up to date at all times and finding new tenants. Highly recommend them.

Gary · 30 December 2025

★★★★★ 5/5

Google

HM Residential have been managing my properties for a number of years and have always provided an excellent service both to myself and my tenants. Any problems have been resolved efficiently with minimum fuss. In particular, Christine has been very professional and has always been courteous and polite, always resolving any matters to the best of her ability. I will definitely carry on using HM Residential and would thoroughly recommend them to others in the property business.

Kosar · 28 August 2021

★★★★★ 1/5

Google

Hidden costs when ending the contract, unprofessional and uncompassionate company. I'd avoid using them again.

Chris · 30 July 2026

★★★★★ 1/5

Google

I have complained about a property they are renting out about the state of the garden, its very overgrown and has other rubbish lying around which will attract rodents etc,When i contacted this company they assured me it would get dealt with immediately.Well it still has not been sorted and they dont get back to you when i emailed the second time. I was under the impression that tenants should keep the property & gardens tidy. Its recently been rented out again but garden has not been touched. I will update my review on any progress.

Karen · 16 September 2024

★★★★★ 5/5

Google

The superb team at the Northiam office proved that outstanding customer service really is not a thing of the past. They supported and guided us through the sales process with style and total professionalism throughout. Our sincere thanks are due to them all and I would recommend their services wholeheartedly to everyone.

Peter · 26 May 2026

★★★★★ 5/5

Google

We are very happy with home finders they sort you out soon as possible and best service ever iam very predicated with Jerome Bonner he is very good saler and works very hard always you can reach him when you need to. Thank you so much home finders.

Cetin · 30 August 2025

★★★★★ 5/5

Google

Couldn’t recommend the team at home finders enough. The team at the Swindon Abbey Meads branch did a fabulous job for us when buying our first home. From the date of putting in our first offer, 7 weeks later we picked up the keys. Thank you so much!

Lauren · 30 August 2025

★★★★★ 5/5

Google

The property is well-maintained, and any issues are addressed quickly and professionally. Joe, the property manager, is friendly, reliable, and always goes the extra mile to make sure everything runs smoothly. It’s clear that management takes pride in the property and cares about the residents. Highly recommend!

Adam · 30 August 2025

★★★★★ 1/5

Google

Unfortunately we were charged a "cleaning fee" despite leaving the property spotless. Nothing more than legalised theft.

James · 30 April 2026

★★★★★ 5/5

Google

We recently sold an ex-rental property. Susan Leeburn was exceptional throughout. Mike was great at providing regular updates. All other staff members supportive and helpful. What we wanted throughout the transaction was 'Communication, communication and communication' We got this in spades, brilliant

James · 30 August 2023

★★★★★ 5/5

Google

We had a fantastic experience working with Dom from home finders, his expertise and knowledge of the industry were top notch and made us feel at ease, couldn’t fault it and would highly recommend!

Scarlett · 30 November 2025

★★★★★ 5/5

Google

The team was professional, helpful, and responsive throughout the process. They kept me updated at every stage and made the experience of buying my home much smoother. I really appreciate their support and would happily recommend their services.

Kar · 30 September 2025