Trusted Agent profile · Newcastle Upon Tyne, Tyne & Wear
Verified
★★★★★
471 reviews across 1 platform
101 Percy Street, Newcastle Upon Tyne, Tyne & Wear, NE1 7RY
Walton Robinson's office in Newcastle Upon Tyne, Tyne & Wear, at 101 Percy Street, is rated 2.4 out of 5 across 471 reviews on 1 platform, including 471 Google reviews rated 2.4.
LETTINGS | PROPERTY MANAGEMENT | SALES | BUY TO LET | REFURBISHMENT | FURNISHING | Walton Robinson are registered members of the Association of Residential Letting Agents (ARLA) and the National Association of Estate Agents (NAEA). This means you can trust us to uphold the high codes of conduct and standards of the associations. These awards mean we are qualified to give you up to date expert advice and you can be assured you are dealing with a professional agent. We can take care of the full circle; source you a property, complete inspections and viewings, complete the sale working as point of contact for all solicitors, instruct and supervise any refurbishments or improvements required then let and manage the property. http://www.waltonrobinson.com/
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
1/5
GoogleNothing ever got fixed when we asked, absolute waste of time, they take the Michael. Dont take a tenancy under them.
Hi James. I am sorry to see that you have chosen to leave a negative review for us based on your experience. Please could you give me a call at a convenient time on 0191 231 6071 so that we can discuss. Many Thanks. Amy. WR.
1/5
GoogleAwful Estate Agents, wouldn't recommend to anyone. Lack Customer Service skills and just care about the money. Hidden agency fees too and late deposit repayments.
Hi Awralla, we are currently awaiting confirmation of your bank details from yourself and your agreement with the deposit return proposal from the landlord, which has been sent to you. Once we have this from all tenants we can move forward with the deposit return. Property supervisor Tom Charlton (tom@waltonrobinson.com) has emailed you requesting this. Kind regards, WR
5/5
GoogleGreat support for first time buyers. Showings were pleasant.
2/5
GoogleProperty I stayed in was nice and clean, but WR staff are useless, and profoundly unprofessional, would never consider letting from them again.
Hi Chas, thank you for your feedback. We’re sorry to see you’re unhappy and would love to discuss this further. A member of our property management team has been in touch with you via email in regards to your ongoing deposit return and is awaiting your response before this can be completed. Please don’t hesitate to get in touch directly in order to resolve this. Kind regards, WR
1/5
GoogleApart from staffs' rude behavior, which is ridiculously strange from an agency, they are not responsible at all. Rented an apartment with no water and electricity supply because of the former trainer failed to pay, they suggested it was tenants' responsibility and tried to ignore us. Of course, it was after we paid everything we should pay.
1/5
GoogleTotally disgusted with the charges !! Well and truly over the top for students!!Staff/Managers very rude!!PLEASE DO NOT RENT FROM THESE AS THEY RIP OFF STUDENTS!!!!!!
Hi Dan, we are sorry to hear that you are disappointed with the service we've provided. Please call us on 0191 243 1000 to discuss this further. WR
1/5
GoogleOffered us a discount to leave a 5 star review when signing our tenancy. Then proceeded to be the worst company I have ever dealt with. Too many issues to list here but we were left without an oven for over two weeks. Avoid like the plague.
4/5
GoogleStaffs were kind. All information about property is clearly informed
1/5
GoogleThe flat was ok. Our contract ended four months ago and we still waiting for the deposit and the overpaid rent.
Good afternoon Maria, the Property Supervisor who was dealing with your deposit return has emailed you this week with an update. Apologies for the delay in getting this sorted. Kind regards, Walton Robinson
1/5
GoogleAbsolutely awful estate agents. Would almost rather be homeless than find a property through them. Too many complaints to list. STUDENTS AVOID AT ALL COSTS!
Hi Michaela, I believe this issue has now been sorted out. Thanks, WR
2/5
GoogleOriginal Review (see edit below): Insanely slow, really uncaring handling of resident issues. Edit: They worked harder to help me once I put a negative review and then things weren't as terrible.
1/5
GoogleDo not let with this agent, property in dangerous state of repair and they refuse to communicate with tenants to try and move things forward. Complete disregard for health of their customers or fulfill their most basic duties as a landlord. Avoid.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleAwesome! Terry was great and helped a lot.
1/5
GoogleAbsolutely hopeless. Passed about from person to person. Have been trying to get meter readings for our building for 3 weeks. Every time I’m passed from person to person and told I’ll be sent them. Have rang, emailed and even went in store. What a shambles!Trip typeBusinessRooms: 1Service: 1Location: 1
1/5
GoogleAbsolutely hopeless. Passed about from person to person. Have been trying to get meter readings for our building for 3 weeks. Every time I’m passed from person to person and told I’ll be sent them. Have rang, emailed and even went in store. What a shambles!Trip typeBusinessRooms: 1Service: 1Location: 1
2/5
GooglePoor customer service, given sheets with minimal information and left alone to complete it. One of the most expensive admin fees also.
Hi Sam We are sorry to hear you were not completely satisfied with the service you received while signing for your new property. As discussed a member of the team will be emailing copies of all documents across to you. If you have any questions or would like any further information please feel free to email nicolabishop@waltonrobinson. Thank you
1/5
Googlenot very goof - take too long to sort things out at the end of a tenancy
Hi Tina, We are sorry to hear that you are unhappy with how things are progressing with regards to the end of your tenancy. Unfortunately I have not been able to locate your tenancy on our system. If you could please contact our office on 0191 243 1000 and let us know which property this is regarding we will be able to provide you with an update. We look forward to hearing from you. Kind regards, Walton Robinson
2/5
GoogleGreat agency, in terms of marketing and administration at the sales and letting department. However, after sales service has proven otherwise.
Dear MingDa, Thank you for your feedback. We regret that you have experienced problems at your property. The maintenance is now complete and we are working with the landlord towards your other requests. We are sorry that this is taking longer than you may have wished but Walton Robinson are unable to take any action without the landlord's permission. If there is anything else you require please call your property supervisor on 0191 243 1000 ext 7226 and we will do our utmost to help. We appreciate your patience with this matter. Kind regards WR
1/5
GoogleDo not let with this agent, property in dangerous state of repair and they refuse to communicate with tenants to try and move things forward. Complete disregard for health of their customers or fulfill their most basic duties as a landlord. Avoid.
1/5
GoogleDefinitely Don't go with Walton Robinson! They will try to screw you over and get more money from you all the time, also they aren't competent in their job, will take a month for them to sort things out and will lie to you continuously, General Professional Behaviour I would be ashamed of.
1/5
GoogleIncompetent beyond belief and will try to keep your deposit, avoid at all costs.Travel groupFriends
Hi Chris, Walton Robinson are sorry to see that you have been dissatisfied with the service provided during your deposit return process. We understand that this can be a frustrating time for tenants but we hope that you understand that there are procedures we have to follow. Unfortunately we have been unable to locate your details on our system, if you could please give us a call and provide more details then we can provide an update. Thanks, WR
5/5
GoogleEverything is great!
1/5
GoogleIgnoring tenant’s requests is very unprofessional and disrespectful! Fixed temperature adaptor on shower with very cold water. No response for our maintenance request over a month, which we marked as urgent, and still not fix it now. We have to use shower in a gym over a month.
1/5
GoogleAbsolutely pathetic service from start to finish. No communication between them and the tenants, and for a student property we were not all able to fill out an inventory for our own rooms! Still no sign of our deposits either, after the tenancy ended on 11 July. Steer clear.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Walton Robinson's Newcastle Upon Tyne office has 471 reviews across 1 platform: 471 on Google.
Walton Robinson Newcastle Upon Tyne is rated 2.4 out of 5 across all 471 reviews, and 2.4 out of 5 on Google from 471 reviews.
Walton Robinson Newcastle Upon Tyne, 101 Percy Street, Newcastle Upon Tyne, Tyne & Wear, NE1 7RY.
