Trusted Agent profile · Newcastle Upon Tyne · Tyne & Wear
Verified
★★★★★
471 reviews across 1 platform
101 Percy Street, Newcastle Upon Tyne, Tyne & Wear, NE1 7RY
Walton Robinson's office in Newcastle Upon Tyne, Tyne & Wear, at 101 Percy Street, is rated 2.4 out of 5 across 471 reviews on 1 platform, including 471 Google reviews rated 2.4.
LETTINGS | PROPERTY MANAGEMENT | SALES | BUY TO LET | REFURBISHMENT | FURNISHING | Walton Robinson are registered members of the Association of Residential Letting Agents (ARLA) and the National Association of Estate Agents (NAEA). This means you can trust us to uphold the high codes of conduct and standards of the associations. These awards mean we are qualified to give you up to date expert advice and you can be assured you are dealing with a professional agent. We can take care of the full circle; source you a property, complete inspections and viewings, complete the sale working as point of contact for all solicitors, instruct and supervise any refurbishments or improvements required then let and manage the property. http://www.waltonrobinson.com/
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
1/5
GoogleWalton Robinson's standards are frankly disgusting. I've more than once encountered tenants complaining of mold infestations, some of whichvhave even caused respiratory issues. This in particular is absolutely appalling in the context of the Covid-19 pandemic.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleNot related to their sales department, but rather the letting department.
Hi Jose. I am sorry to see that you have chosen to leave a poor review for us. Having checked our system I cannot see that you have had any communications with our Lettings Department, so I would like to ask for a little more information if possible. Please can you call me on 0191 231 6071 at a convenient time. Amy. WR.
1/5
GoogleAbsolutely awful letting agents, I would not recommend these to anyone I know. The staff are very unhelpful and we had many many problems over the year we were with them. Getting our deposit back also took TWO MONTHS which I think it completely unacceptable. Worst letting agents in Newcastle!
1/5
GoogleAwful, would 100% NOT recommend to anyone! Rude unprofessional staff who completely wasted my time.
Hi Emma, please accept our apologies for the inconvenience caused during your viewings with us. As explained, this was a highly unusual circumstance to which the locks to the apartments had to be changed by the fire brigade for safety reasons, due to a sudden leak within the building. If you would like to discuss any of this further please don’t hesitate to contact us on 0191 243 1000 or enquiries@waltonrobinson.com.
1/5
GoogleReally not good, very expensive fees for very poor service, bad communication and poorly organised.
Hello, we're sorry you have not been satisfied by the services provided by Walton Robinson. Unfortunately due to the lack of details you have provided we are unable to locate you on our system. Please contact the office on 0191 243 1000 to discuss this further. Kind regards, WR
1/5
GoogleUnable to reply to emails, despite the emails being sent with delivery and read confirmation receipts.
Hi Thomas, apologies if there was a delay in a reply but I have been assured that your query has now been responded to. Kind regards, WR
1/5
GoogleWould give 0 rating if possible because of how bad and poorly they treat staff/apprentices and customers. Rude, unprofessional and judgemental towards employees and customers. Students and basically anyone looking for a property or thinking about working here or doing an apprenticeship avoid and beware!
5/5
GoogleI have been a managed landlord for over 10 years at Walton Robinson, throughout that time I have had excellent service and support. Samantha Anderson now looks after my portfolio and I can’t speak highly enough about her efficiency and professionalism. Overall, a fantastic company.
5/5
GoogleAs a landlord I have used Walton Robinson for 15 years now. I have always found them to act in a professional manner. My properties have had a high degree of occupancy and my property managers have been approachable, responsive and easy to deal with.
3/5
GoogleShocked, it took a year for the deposit to be returned. 😒 …
Hello, we are disappointed to hear you have not been fully satisfied with our services. Your property supervisor Jessica has emailed and left voicemails for both tenants, please get back in touch with Jessica to discuss why you are unhappy and we will do all we can to resolve this. Kind regards, WR
5/5
GoogleVery helpful people were very patient when we were viewing houses and helped us find a new housemate when ours dropped out. Excellent houses on offer to rent for students all very affordable and with good specs. Would highly recommend Walton Robinson to friends :)
4/5
GoogleAlex Cole gave a really good couple of viewings and is a great bloke. All the staff members were really nice and helpful. The signing system on your phone is annoying and arduous. Very hard to see writing. Estate agent fee was high though
1/5
GoogleThey are very poor in managing property
Good afternoon, I am sorry to hear you are not happy with the service you have received. Please could you call us directly on 0191 243 1000 and we would be happy to discuss any issues you have had in order to resolve these for you. Kind regards, WR
1/5
GoogleAbsolutely AWFUL estate agents. They never call you back when they say they will. Diktat answer emails. …
1/5
GoogleGood service. Helpful staff. Made the process simple and clear for a novice in the rental market. ***edit*** Despite the professional appearance, rent was overcharged from what was advertised and administration fees were extremely high. Corporate and deceiving. Would never recommend.
1/5
GoogleAwful state of repair for housing, not willing to engage with tenants or union in a timely fashion, pathetic offers of compensation for dangerous state of disrepairs. AVOID.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleLow quality rentals that disregard the health and safety of tenants with ceilings left to collapse from mold while refusing to fix or compensate tenants for any issues. AVOIDNegativeQuality, Professionalism, Value
1/5
GoogleRude, don't reply to emails, unprofessional, misleading.
Hello Rhydian, WR are sorry to hear that you have been dissatisfied with the service provided. Your property supervisor will give you a call on Monday to discuss in more detail. Many thanks. WR.
1/5
GoogleTerrible service, extortionate fees
Hello, we cannot locate your name as a tenant or former tenant in our system. Please can you get in touch with us on 0191 243 1000, email enquiries@waltonrobinson.com or pop into our office to discuss this further. Kind regards, WR.
3/5
GoogleMore information given during viewings would be helpful
Hi Adele, sorry you feel that the information given on your viewing could have been more detailed. Whilst we don’t give out paper copies of every property’s particulars, we do accompany all of our viewings so hope that you had chance to ask any questions that you may have had. We also provide ‘Viewing Notes’ sheets with an accompanying map of the local area for you to take your own notes down about each property, and hope that these proved useful. Thanks.
2/5
GoogleSlow responses to problems in the house
Dear Tom. We apologise if you feel our response to maintenance was slower than you expected. However, if you could contact the office to confirm your property we can chase up any outstanding maintenance with the relevant contractors. Thanks WR.
4/5
GoogleBeen with WR for a year already and have had a completely smooth experience with them, both before and during my tenancy. I fully intend on using them as my future estate agent in the next year as well.
1/5
GoogleWorst estate agency you can come across!!!
Hello, we are sorry to hear you are unhappy with the services we have provided. Please call us on 0191 243 1000 or email enquiries@waltonrobinson.com with your name, property address and details of the issue you are unhappy with so we can investigate. Kind Regards, Walton Robinson
4/5
GoogleBeen with WR for a year already and have had a completely smooth experience with them, both before and during my tenancy. I fully intend on using them as my future estate agent in the next year as well.
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