Trusted Agent profile · Newcastle Upon Tyne

Sarah Mains Residential Sales and Lettings Newcastle Upon Tyne reviews

4.8

★★★★★ Excellent

371 reviews across 3 platforms

119-121 St Georges Terrace, Jesmond, Newcastle Upon Tyne, NE2 2DN

Sarah Mains Residential Sales and Lettings's office in Newcastle Upon Tyne, at 119-121 St Georges Terrace, is rated 4.8 out of 5 across 371 reviews on three platforms, including 368 Google reviews rated 4.8.

Google logo

4.8 / 5

368

Reviews on Google

This office

Yell logo

5.0 / 5

1

Reviews on Yell

This office

Trustpilot logo

2

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.

5/5

Google

Whilst looking for a flat to purchase as a Buy to Let, I chose to use Sarah Mains, reason being as it is a strong well known reliable brand. The service I received was fantastic, Helen really took the time to understand exactly what type of property I was looking for. I was shown a selection of properties that matched my want list, whilst also receiving both a professional and friendly service.

Nicola · 23 June 2018

Agent replied · 21 June 2024

Thanks very much Nicola for this fantastic review. Helen will be delighted! Kind regards, Julie Knox, Customer Success.

5/5

Google

Helen Knight has been dealing with my move. To say she has been amazing would be an understatement. I have been notified about every little detail and for a first time buyer I’ve found that so, so helpful. So a big thank you to Helen for making my first time buying experience the best!

Matt · 23 June 2019

5/5

Google

the expertise and professionalism were of an extremely high standard and I would have no hesitation in recommending this friendly and competent company.

Michael · 2 October 2024

Agent replied · 23 October 2024

Thank you for taking the time to leave this great review Michael, we do appreciate it. Sarah Mains

5/5

Google

Great service, very professional and kept me up to speed.Would definitely use them again....Thank you Helen Knight, keep up the great work

Paul · 23 June 2018

Agent replied · 21 June 2024

Thanks very much Paul. Helen will be absolutely delighted with your review. Kind regards, Julie Knox, Customer Success.

5/5

Google

Thankyou so much to Lucy for the email and for your efficiency and  promptness and first class service. Kind Regards Karen Gaughan

Karen · 23 September 2024

Agent replied · 23 October 2024

Thank you for the five star review Karen, we really do appreciate it. Sarah Mains

5/5

Google

Scott was professional and extremely helpful and efficient. I ended up not proceeding as the property wasn't the best match for me, however Scott was a pleasure to deal with and is a credit to the company.PositiveResponsiveness, Professionalism

Ross · 22 June 2022

5/5

Google

Excellent service from start to finish Helen couldn’t be more helpful I can’t actually can’t believe how easy it’s been too sell not too mention our house was on the market for 3 days before we got an offer of the full asking price!! Couldn’t recommend more the staff at the Jesmond office are all as nice and helpful as each other til the next time Thanks!!

Paul · 23 June 2019

Agent replied · 21 June 2024

Thank you for the great review Paul. Helen and the Jesmond team will be delighted. Sarah Mains, Director

5/5

Google

Me and my partner are buying our first property with Sarah Mains Residential, Jesmond branch and it’s been a great, quick and easy process with them from the start. Helen Knight is the estate agent who I have been in contact with and she’s been superb help, couldn’t recommend anyone better!

Jessica · 23 June 2019

5/5

Google

Excellent service from Donna and Kelly in selling my property. When the sale collapased they got it straight back on the market and sold the same day. Alway there to help and fast to respond to any enquiries. Thank you.

Steven · 25 September 2023

Agent replied · 21 June 2024

Thank you for the five star review Steven, Donna and Kelly are passionate about what they do and I know that they are delighted with your comments. Sarah Mains

5/5

Google

Highly recommend This estate agent and especially the personal professional service front Helen Knight which has been fantastic thank you

Samantha · 23 June 2018

Agent replied · 21 June 2024

Thanks very much Samantha, Helen will be absolutely delighted you were happy with the service she provided. Kind regards, Julie Knox, Customer Success.

5/5

Google

Good at communication throughout the process. Friendly staff.

Lahiru · 16 February 2026

5/5

Google

Great service. We had lots of viewings and achieved the price we wanted for our house. Lucy couldn’t have been more helpful. Thank you

Sharon · 24 July 2024

Agent replied · 23 August 2024

Many thanks for your review Sharon, Lucy is thrilled with your comments. Sarah Mains

5/5

Google

Quick, easy and simple process to selling our flat, had viewings and offers within days of it being listed. Very happy with the result.

Ciaran · 24 July 2024

Agent replied · 23 August 2024

That's great! Many thanks for taking the time to leave your review Ciaran. Sarah Mains

5/5

Google

Very professional helpful staff would highly recommend

Mal · 16 February 2026

5/5

Google

We have 7 property' s with the office and we have had exceptional and helpful service with good advice ; this illustrated there indepth knowledge of the local property market.Service has always been polite ,informative and efficient. We also have the property's fully managed by them and once again the service has been absolutely marvellous. We would recommend the team to any landlord. Neil and Diane

Neil · 23 June 2018

Agent replied · 21 June 2024

Thanks very much for such a fantastic review Neil. Our Property Management Team will be absolutely delighted! Kind regards, Julie Knox, Landlord Success.

5/5

Google

Lucy and everyone in the team have been so friendly and helpful. I would recommend this company to anyone!

Louise · 23 September 2024

Agent replied · 23 October 2024

We really appreciate you taking the time to write this lovely review, many thanks Louise. Sarah Mains

5/5

Google

Great service from Sarah mains, speaking to Lucy and Lauren, who have guided me though all my fault sale, would 100% recommend!

Chris · 24 July 2024

Agent replied · 23 August 2024

Many thanks for your lovely review Chris, Lauren and Lucy are thrilled. Sarah Mains

5/5

Google

We have just bought our first property through Sarah Mains and highly recommend them. They are helpful and very knowledgeable and the process was extremely smooth. Any queries or concerns were answered promptly and there was transparency at all stages of the transaction. Thank you in particular to Susan Richardson and Susan Tennant who were both very professional and helpful. A pleasure to deal with.

Stephanie · 23 June 2018

Agent replied · 21 June 2024

Thanks very much Stephanie for such a lovely review. Both Susan's will be absolutely delighted to read your words. Kind regards, Julie Knox, Customer Success.

5/5

Google

The team at Sarah Mains I’ve found to be very helpful, friendly and knowledgeable and have been a great support to me as a new landlord.

Chester · 22 April 2024

Agent replied · 21 June 2024

That's great to hear Chester, many thanks for taking the time to leave your review. Sarah Mains

5/5

Google

Sarah and Helen were happy to help arranging viewings and with all the extras

Selina · 23 June 2019

Agent replied · 21 June 2024

Thank you for taking the time to leave this great review Selina. Sarah and Helen will be delighted with your comments. Sarah Mains, Director

5/5

Google

We highly recommend Sarah Mains. They are extremely professional and efficient and made the stressful process of selling our house much easier. The staff answer emails and phone calls straight away and are always one step ahead. Thank you very much you are a great team!!PositiveResponsiveness, Quality, Professionalism

Sarah · 22 June 2022

Agent replied · 21 June 2024

Many thanks for your review and your comments about our Newcastle team Sarah. Sarah Mains

5/5

Google

Fantastic experience had so far in the sale of my house. Lucy, Kelly and Donna have all been excellent

David · 24 July 2024

Agent replied · 23 August 2024

We really do appreciate you taking the time to leave your review David, the Newcastle team are delighted with your comments. Sarah Mains

5/5

Google

Great experience with Susan & Graeme from Fine & Country. Very respectful, knowledgable and top service all round. Also, the photography is streets apart from others I have seen. Definitely recommend them to anyone selling a house.

Jon · 22 June 2023

Agent replied · 21 June 2024

Many thanks for your five star review Jon. We really appreciate you taking the time to do this, Susan and Graeme are delighted with your comments Sarah Mains

5/5

Google

I cannot say how grateful I am to Susan for her support and guidance throughout the selling process of our - very large - family home. She has been both supportive and remarkably patient! Her very professional approach and expert advice has been much valued and I would not hesitate in recommending her to anyone considering putting their property on the market.

Roz · 23 June 2018

Agent replied · 21 June 2024

Thank you so much for your kind words Roz. I will pass your comments on to Susan and she will be delighted! Kind regards, Julie Knox, Customer Success.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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