Trusted Agent profile · Newcastle Upon Tyne

Sarah Mains Residential Sales and Lettings Newcastle Upon Tyne reviews

4.8

★★★★★ Excellent

371 reviews across 3 platforms

119-121 St Georges Terrace, Jesmond, Newcastle Upon Tyne, NE2 2DN

Sarah Mains Residential Sales and Lettings's office in Newcastle Upon Tyne, at 119-121 St Georges Terrace, is rated 4.8 out of 5 across 371 reviews on three platforms, including 368 Google reviews rated 4.8.

Google logo

4.8 / 5

368

Reviews on Google

This office

Yell logo

5.0 / 5

1

Reviews on Yell

This office

Trustpilot logo

2

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.

1/5

Google

They instructed the wrong lawyers, made me use another, and that lawyer is terrible. Thank you for making things worse.

Hazal · 3 September 2025

5/5

Google

Great service from Sarah Mains & great communication and help from Lucy . Thank you all so much.

Kayleigh · 24 July 2024

Agent replied · 23 August 2024

That's great, many thanks for taking the time to leave your review Kayleigh. Sarah Mains.

5/5

Google

Helen Knight at the Jesmond branch was amazing in her assistance to me. I am in Saudi Arabia and was unable to contact her in any way but email. She responded quickly and efficiently to my every query and enabled me to offer on a property and gave that offer accepted within one day. Thank you for your help Helen!

Yvonne · 23 June 2018

Agent replied · 21 June 2024

Thanks very much for your fantastic review Yvonne, Helen will be thrilled! Kind regards, Julie Knox, Customer Success.

5/5

Google

Helen has been very helpful with my mortgage, highly recommended.

Paul · 23 June 2019

Agent replied · 21 June 2024

Thank you for the five star review Paul, we really appreciate it. Sarah Mains, Director

5/5

Google

Helen Knight has been fantastic, extremely efficient and knowledgeable.

Kayleigh · 23 June 2019

Agent replied · 21 June 2024

That's great to hear Kayleigh. Many thanks for your review. Sarah Mains, Director

5/5

Google

I have been dealing with Sarah mains estate agents gosforth with the purchase of a new property I found Helen and Amy service very efficient, Both very nice to deal with on a daily basis and kept me up to date all the way through. Highly recommend both of them to anyone to deal with, Mrs embleton

Aranlianne · 23 June 2019

Agent replied · 21 June 2024

Thanks very much for your lovely review! Helen and Amy will be delighted with your kind words. Very best wishes, Julie Knox, Customer Success.

5/5

Google

Selling my property through Sarah Mains Residential Ltd in Jesmond was a very positive experience. All of the people I had dealings with were efficient and effective - and friendly, courteous and helpful. I would definitely recommend their service to anyone.

Geoff · 23 June 2019

5/5

Google

Having used a number of other agents I have to say the service and communication from the Fine and Country team has been exceptional. From the initial application, to picking the keys up through to the day to day management of the property we have been nothing but impressed, and would highly recommend using Fine and Country.

Laura · 23 June 2018

Agent replied · 21 June 2024

Thanks very much for your lovely review Laura, the team will be delighted! Kind Regards, Julie Knox, Customer Success.

5/5

Google

Helen Knight has been amazing throughout the process - always re-assuring as it is nerve racking but contacted me as soon as an update came through. Process so far has gone through extremely quickly - very happy! Thank you!

Emma · 23 June 2019

5/5

Google

I am very happy to meet a very responsible agent (Elliot Scott )for the first time, who is very responsible and helps me, so that I can rent a house smoothly

Lok · 22 June 2023

Agent replied · 21 June 2024

Many thanks for taking the time to leave a five star review and for your comments about Elliot. Sarah Mains

5/5

Google

Cannot fault Sarah Mains from start to finish. The service was impeccable. All of the staff that I dealt with (Amie, Wendy and Helen) were totally on the ball, very efficient, friendly and kept me completely in the loop. I would not hesitate to recommend them and I will be using them for all future sales.

Emma · 23 June 2018

Agent replied · 21 June 2024

Thanks very much for such a fantastic review Emma. Amie, Wendy and Helen will be delighted with your lovely comments. Please do not hesitate to contact the team in the future if they can help you in any way. Kindest regards, Julie Knox, Customer Success.

5/5

Google

Great service from Sarah Mains in general and Helen Knight in particular. This is the second time I have used Sarah Mains, once as a buyer and now as a seller and on both occasions they have been super prompt, clear and very approachable. Highly recommend and very grateful to Helen for a very quick sale.

Simon · 23 June 2018

Agent replied · 21 June 2024

Thanks very much Simon for your fantastic review. Helen will be absolutely delighted! Kind regards, Julie Knox, Customer Success.

5/5

Google

Donna and the whole Sarah Mains team have been fantastic dealing with our house sale. Couldn’t recommend them enough! Been fantastic from start to finish.

Wils0n1995 · 25 October 2023

Agent replied · 21 June 2024

Thank you for your five star review and recommendation Jack. The team are very happy with your comments. Sarah Mains.

5/5

Google

Thank you so much for your great service. Finally a homeowner thanks to you.

Dogukan · 7 June 2024

Agent replied · 21 June 2024

That's great to read Serif, many thanks for your five star review and good luck in your new home. Sarah Mains

5/5

Google

Received fantastic service from all members of staff that I’ve spoken to. Chloe showed me around my now new home she was so professional and really polite. Thank you!

Louise · 22 June 2023

Agent replied · 21 June 2024

Many thanks for your review Louise, it's great to read your comments about Chloe. Sarah Mains

5/5

Google

We would definitely like to leave 5 stars for Donna Bell at Sarah Mains Jesmond. She went above and beyond during our purchase and couldn't have been better as reassuring us and getting things done quickly, especially when it got stressful! She's absolutely fab at her job and is an asset to the company. Thanks for all your help!

Beck · 22 June 2023

5/5

Google

Thank you all for helping with the sale of my flat! I have communicated with lovely staff across the board but big thanks for Rachael and Donna for being so helpful and making the process feel personal.

Naomi · 22 June 2022

Agent replied · 21 June 2024

Thank you for taking the time to leave this great review Naomi, Rachael and Donna are delighted with your comments. Sarah Mains

5/5

Google

Eexcellent services and professional advise provided for the rental of the property

UKPOST · 22 May 2024

Agent replied · 21 June 2024

That's great to read, many thanks for your five star review. Sarah Mains

5/5

Google

We recently had an offer accepted on a property to are buying via Sarah Mains. Megan our sales representative has been fantastic. Always quick to respond and communicated well between the seller and ourselves. Highly recommend.

Lesley-Ann · 22 June 2022

Agent replied · 21 June 2024

Many thanks for your review and recommendation Lesley-Ann. I know that Megan is very pleased with your comments. Sarah Mains

5/5

Google

Scott keeps me informed, responds to queries in a timely manner.

David · 22 May 2024

Agent replied · 21 June 2024

That's great David! Thank you for taking the time to leave a five star review for Scott. Sarah Mains.

5/5

Google

We have had a really positive experience working with Megan Adams from the Sales Negotiation team. She has been so approachable and helpful throughout, responding quickly to phone calls/emails and answering our questions in a polite and professional manner. Thank you!PositiveResponsiveness, Professionalism

Emma · 22 June 2021

Agent replied · 21 June 2024

Many thanks for your review Emma. Megan is delighted with your comments. Sarah Mains

5/5

Google

Rented via Sarah Mains for 1 year. Any maintenance problems were quickly addressed by Phil Hunt and then acted upon. Would recommend renting with them.

Amelia · 22 June 2023

Agent replied · 21 June 2024

Many thanks for your five star review Millie, we really appreciate it. Sarah Mains.

5/5

Google

I had an excellent experience with the Sarah Mains Jesmond team. I would like to thank @Donna Bell (sales progression team) who had been brilliant.

Aamir · 22 June 2023

Agent replied · 21 June 2024

Many thanks for your five star review Aamir. Donna is thrilled with your comments. Sarah Mains.

5/5

Google

Helen at Sarah Mains Low Fell branch couldn't be more helpful, always keeping us updated on new properties, answering our numerous questions promptly with a cheery disposition. Nothing was too much trouble. I highly recommend Sarah Mains whether your buying or selling. A first class service all round. 🙂 …

Carol · 23 June 2018

Agent replied · 21 June 2024

Thanks very much Carol for such a fantastic five star review. Helen will be thrilled at how happy you are with the service. Kind regards, Julie Knox, Customer Success.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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