Trusted Agent profile · Newcastle Upon Tyne
★★★★★
371 reviews across 3 platforms
119-121 St Georges Terrace, Jesmond, Newcastle Upon Tyne, NE2 2DN
Sarah Mains Residential Sales and Lettings's office in Newcastle Upon Tyne, at 119-121 St Georges Terrace, is rated 4.8 out of 5 across 371 reviews on three platforms, including 368 Google reviews rated 4.8.
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
5/5
GoogleMy partner and I have had a very positive experience renting a flat through Sarah Mains. They have been very responsive to emails and have gone above and beyond.PositiveResponsiveness, Professionalism
Many thanks for taking the time to leave this review Lauren, we really appreciate it. Sarah Mains
1/5
GooglePossibly the worst estate agent in the whole of my landlord experience. Slow and inexperienced staff. Avoid at all costs. I am taking them to Property ombudsman service so that will tell you what you need to know.....
1/5
TrustpilotAbsolutely Useless
Absolutely Useless! Worst estate agents I have ever had the misfortune to come across! Staff are rude and homophobic. Horrid experience from start to finish
5/5
GoogleService exceptional, regular contact with Susan and constant updates Highly recommend
Many thanks for taking the time to leave this review Freda, Susan is really pleased with your comments. We really do appreciate you doing this. Sarah Mains
5/5
GoogleEveryone we have dealt with st Sarah Mains have been extremely pleasant & helpful. Helen who showed us around the property was very friendly & knowledgeable, about the property & the area we were looking .
Thanks very much for your five star review Helen, we are absolutely delighted that you were happy with the service you received. Kind regards, Julie Knox, Customer Success.
5/5
GoogleI'm in the process of purchasing by first home through Sarah Mains, and the service has been excellent. Helen Knight has put me at ease throughout and helped make things as clear as possible
I know that Helen will be thrilled with your review Jeni, many thanks. Sarah Mains, Director
5/5
GoogleHighly thorough, professional and able to offer sage, realistic and well-supported advice. Also, a superb commitment to customer service.PositiveQuality, Professionalism
Thank you for your review Richard. I know that Amie is delighted with your comments. Sarah Mains.
5/5
GoogleGreat service and personal attention for a lovely team,
Thank you Michael, a lovely five star review. Sarah Mains
5/5
GoogleFirst time I have used this agent, have to say I have received first class service from start to finish. Viewings scheduled in diary in good time, fab help from everyone. Thanks
Thank you for taking the time to leave a review Janice, I am glad to read that the service was first class. Sarah Mains, Director
3/5
GoogleA bit more expensive on the fees side than their competitors, and in parts communication from the post-sales team wasn't great, but all in all, a fairly decent estate agent experience (Seller perspective)
Thanks very much Emma.
5/5
GoogleHelen was extremely professional and helpful and responded to phone calls and emails very promptly.
5/5
GoogleI have used Sarah Mains on two occasions and found them to be very professional and efficient. I switched to Sarah Mains after poor experiences with another agents and although they may not be the cheapest, it is worth it for the extra quality and peace of mind during a stressful process. Highly recommended.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleReally friendly and super helpful. Helen answered all my questions within a few minutes, couldn't answer my phone while at work so everything was sorted via emails which was fab!
Thank you for leaving a five star review Jess. I know that Helen will appreciate your comments. Sarah Mains, Director
5/5
GoogleAll of the team have made the process of selling my home so much less stressful and I would recommend to anyone. Thank you so much for all your help. Xx
Thanks very much for this fantastic review Victoria, we are delighted we made selling stress free! Kind regards, Julie Knox, Customer Success.
5/5
GoogleAn excellent and helpful staff I had problems selling this flat for over 6 months until I switched and within weeks I had an offer. I’d definitely recommend to anyone selling.
Thanks very much for your five star review! Kind regards, Julie Knox, Customer Success.
5/5
Google. Aime Lynch valued our property and was thorough,efficient and personable. I have every confidence the excellent service will continue when the house goes on the market in the New Year.
thanks very much for your fantastic review Jane, Amie will be delighted! Kind regards, Julie Knox, Customer Success.
5/5
GoogleHelen in the Sarah Mains Jesmond office has offered invaluable advice and guidance when searching for investment properties for myself. I would not hesitate to recommend this agent to my associates.
Thanks very much for such a fantastic review John, Helen will be thrilled! Kind regards, Julie Knox, Customer Success.
5/5
GoogleGreat customer service and really friendly team. Guide you through all requirements needed to sell your home and are more than accommodating with your own schedule. I would definitely recommend.
Thanks very much for such a great review Rob, kind regards, Julie Knox, Customer Success.
5/5
GoogleFantastic service from Helen at Sarah Maines. We were kept informed at every stage. Really cannot fault the friendly, informative help received. Thank you so much. Emma Robinson.
Helen will be delighted with your comments Emma. Many thanks for your review. Sarah Mains, Director
5/5
GoogleSarah Mains have been fantastic throughout the sale of our house. Both Megan and Susan have been responsive, professional and supportive at every stage of the process. They have answered all of our questions quickly and have given clear and considered advice when we have needed it. We would very highly recommend them!PositiveProfessionalism
5/5
GoogleOver the past many years, I have always used Sarah Mains Residential estate agents for both my purchasing and selling. As they truly are the best to company to use in the area. The staff are always professional and genuinely care about the quality of service they give and for their customers experience. I can but only highly recommend this company!
5/5
GoogleSarah Mains is literally the best estate agent that I have ever used; but no doubt, this is due to level of professionalism amongst the individual team members. This is a company that truly understands customer needs and takes customer service seriously. An efficient company with great communication throughout; no wonder it has such a strong reputation. Thank you!
5/5
GoogleExtremely professional and responsive. Despite these challenging times communication was excellent and the whole service smooth from beginning to end.
Many thanks for your review Viv, they certainly are challenging times. Sarah Mains
5/5
GoogleSusan Richardson handled our sale in a manner which should be an example to other estate agents we have used in the past. Prompt courteous service
Many thanks for the great review John. I know that Susan will be delighted. Sarah Mains, Director
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