Trusted Agent profile · Newcastle Upon Tyne
★★★★★
371 reviews across 3 platforms
119-121 St Georges Terrace, Jesmond, Newcastle Upon Tyne, NE2 2DN
Sarah Mains Residential Sales and Lettings's office in Newcastle Upon Tyne, at 119-121 St Georges Terrace, is rated 4.8 out of 5 across 371 reviews on three platforms, including 368 Google reviews rated 4.8.
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
5/5
GoogleI had an excellent experience working with Jacob, Warren, Kelly and Jess. From the start, they were proactive and professional, arranging multiple viewings within the first week. Always available to help and provide updates. Thanks to their expertise and negotiation skills, My property sold after one week. I couldn’t have asked for a smoother or faster sale. Highly recommended!
5/5
GoogleWould like to thank the team at sarah mains ...on sale my house ...I like to say a extra thank to donna b and keep sale progression team nothing has been to much trouble for them and helped me very much regards John bell
Donna is delighted with your review John, thank you. We really do appreciate it. Sarah Mains
5/5
GoogleConsistently excellent communication and guidance from every staff member I was in contact with with throughout the process. Prospective tenants were well vetted, and the property was let to suitable applicants very quickly.
5/5
GoogleAmazing staff, always keeping us updated on the progress of the sale and going above and beyond to provide an excellent service.
Many thanks Bruno, we really do appreciate your review. Sarah Mains
5/5
GoogleFrom first speaking to Susan from Fine & Country I warmed to her. Her friendly and very helpful manner was always there on the other end of the telephone. She would regularly update us on the progress of the sale and purchase of our new property. I really feel if not for Susan we wouldn't be in our new property now! Thankyou so much Susan for finding our perfect new home!!!
This is a great review Dawn, I know that Susan is thrilled with your comments. Many thanks Sarah Mains
5/5
GoogleI can not thank the staff at Sarah Mains enough for their flawless service during the process of purchasing our first home. We were kept informed from start to finish and did not have to chase anything up, all of our questions and queries were dealt with efficiently. Everything was prompt but not rushed and was very professional, Helen in particular is a credit to this branch. I would not hesitate to use this branch in the future and would 100% recommend them to anyone looking for an reliable and trustworthy estate agent. Thanks again for all your help, Carly & Dan.
5/5
GoogleIncredibly friendly and helpful whilst looking for our first time buy. Fantastic guidance and advice, quick responses, viewings and consultations with advisors set up professionally and promptly throughout. Recommended highly for helping us on our first search for a house. Thank you Helen, at Sarah Mains.
Thank you for your wonderful review Beth, I know that Helen will be thrilled. Sarah Mains, Director
5/5
GoogleHelen Knight and the rest of the guys at Sarah Mains were just brilliant with me when I bought my property in Jesmond. A great Service, very friendly and so helpful at every stage in the process. Thanks so much Helen you made it so easy.
Helen will be delighted with your review Simon, many thanks. I hope that you will be very happy in your new home. Sarah Mains, Director
5/5
GoogleI was very worried about renting out my house and what to expect but Scott and the rental team have been absolutely brilliant throughout. Possible tenants were found very quickly and shortlisted and chosen without fuss. I’ve been kept up to date with developments at every stage so always felt in control. I’d recommend in a heartbeat.
I really appreciate your five star review Jon, I know that the rental team are thrilled with your comments. Sarah Mains
5/5
GoogleGreat staff in all the branches. Good communications and very proactive. Loads of knowledge and Jacob’s expertise really helped with selling the property!
Thank you for your review, Jacob is delighted with your comments. Sarah Mains
5/5
GoogleMust admit I tried another Estate Agent first without much luck, just got the feeling they were not committed 100%. I changed to Sarah Mains, I contacted Wendy at the Osborne Rd branch and after a short fact finding chat the wheels were set in motion. First a very nice gentleman visited my home to take photographs, these are essential to show of your home at its best,(they were so good I nearly changed my mind about selling 😁). They went straight onto the website and within 2 weeks my house was sold. There are several people involved in different stages of the sale who kept me informed as to what was happening and I thank you all very much for making it seem so easy. They even phoned me after my move to see if I had settled in ok 👌 Very professional set up, highly recommended.
Thank you very much James for such a glowing review. I will pass on your praise and kind words to Wendy and the team involved and I'm sure they will be absolutely delighted! Kindest regards, Julie Knox, Customer Success.
5/5
GoogleWe had the pleasure of dealing with Susan throughout the purchase of our new home. Susan was professional, courteous and kept us updated at all times. At a very stressful time we were grateful for having Susan as our point of contact. Thoroughly recommend.
Thank you for your five star review Phil. I know that Susan will be very happy with your comments. Sarah Mains, Director
1/5
GoogleThese are the type of properties that Sarah mains let their tenets stay in
I am both surprised and concerned to see this, as it is certainly not usual. We don't currently hold a record for you under this name so please could you call us on 0191 2390815 so that we can discuss your concerns. I note that the date on the photos you have shared is November 2022. Sarah Mains
5/5
GoogleJust wanted to say a huge thank you to Helen for all of her hard work and support. We had a negative experience with another local agent and moved to Sarah Mains. They were incredibly supportive and we secured the house we wanted!
Thank you for your review Ross. I am so glad that you had a good experience with Sarah Mains. Sarah Mains, Director
5/5
GoogleI can't recommend Sarah Mains highly enough. Although still in my property selling/buying journey, all of the staff have been so professional throughout. Lucy has continued to check in with me on a regular basis, offering kind words of support and encouragement and with a genuine interest in everything going on. Would thoroughly recommend!
That's great to read Paula, thank you for taking the time to leave this lovely review for Lucy. Sarah Mains
5/5
GoogleSarah mains estate agents have been excellent in their support selling mu property. Their sincerity and communication skills are exceptional and i foubd thos a refresjing chamge. Thankyou for all your help.
5/5
GoogleLucy from Sarah Mains showed us round one of their properties for sale. She was professional, welcoming and knowledgeable. Although the property wasn't right for us, it was a pleasure to view the property with her and I wouldn't hesitate to book a viewing with Sarah Mains again.
Thank you for your five star review Moira, we do appreciate it. Sarah Mains
5/5
GoogleDonna was really helpful when we were buying our home 6 months ago. Thanks again
Many thanks for your 5 star review Vicki. Sarah Mains
4/5
GoogleWell located and managed property. Chloe, Elliott and the team worked efficiently for the letting. Highly recommended.
Many thanks for taking the time to leave your review William. Sarah Mains
5/5
GoogleThis the second time i have used SMR LTD for property sale purposes. They are a truly professional team and we would not hesitate in recommending their services. Beginning with initial first visit by Amie Lynch (sales survey) moving onto Megan Adams (sales negotiator )and finally to Donna Bell (sales progression & hand-over) all three women were courteous and helpful in all areas ,they were always available and willing to address any questions we may have had, they made the selling process easy and we would just like to pass on our sincere thanks to you all it has been a pleasure to have met you all and best wishes for the future . Steve & Sue McMullenPositiveResponsiveness, Quality, Professionalism, Value
Thank you for this fabulous review Steve and Sue. We really would appreciate your recommendation. Amie, Megan and Donna are thrilled with your comments. Sarah Mains
5/5
GoogleVery impressed with level of communication. We were always contacted by email,or phone to advise us of viewings or offers. We would particularly like to thank Megan Adams for her professional approach and her negotiating skills to secure us a successful outcome. We were also impressed with Amie Lynch who valued our property. Both ladies are a credit to Sarah Mains.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe recently completed on our house move and Donna Bell at Sarah Mains was our point of contact throughout the purchase. She was an absolute pleasure to deal with from start to finish, and made such a stressful situation, that little bit easier. She kept us informed at every stage and helped us to chase solicitors along the way. No question or problem was an issue for Donna. She always returned calls and was an excellent middle man between ourselves and our seller. I could not recommend her enough and if we ever choose to sell, we wouldn't hesitate to use Sarah Mains to represent us. Thank you so much!PositiveResponsiveness, Quality, Professionalism
That's a great review, many thanks Sara. I know that Donna is thrilled with your comments. Sarah Mains
5/5
GoogleAll the staff who have helped with the sale of our house have been enthusiastic and eager to assist. Helen Knight has been our main negotiator and has supported and advised us through the process. It is almost 30years since we last moved house and we were feeling nervous however the guidance we received was very reassuring Thank you to Helen and all the team Pat and Janet O'Brien
5/5
GoogleThe service I received from Sara Main has been second to none. I dealt with several people, Helen Knight initially. They all did what they said they would, followed up promptly and went the extra mile.. Id highly recommend their services.
Thanks very much for your five star review Sharon. Helen and the team are absolutely delighted with your comments and they were very happy to help. Please do not hesitate to get in touch if we can help you, your family or your friends in the future! Kind regards, Julie Knox, Customer Success.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
