Sarah Mains Residential Sales and Lettings Newcastle Upon Tyne reviews

★★★★★ 5/5

Google

Fantastic service from both Sarah Mains and Mincoffs solicitors. Worked hard to arrange viewings and eventually negotiate sale. Need to give a special thank you to Susan Richardson at the Jesmond office without whom I may not have remained sane throughout. Her constant communication and updates were invaluable, she added that personal element that meant so much during what can be a very stressful time. Would recommend to everyone.

Alison · 23 June 2018

★★★★★ 5/5

Google

I would highly recommend using Sarah Mains estate agents to sell your house. Helen, Donna and Dawn were very professional and provided me with amazing service and advice throughout the process, Sharon was also very helpful and proactive during the period after selling. All of the staff at Sarah Mains are exceptional. Thank you for going the extra mile to make my house selling experience as relaxed as possible.

Helen · 23 June 2018

★★★★★ 5/5

Google

Sarah Mains, and especially Kelly and Donna, have been outstanding in navigating me through the sales process in a complex context. They have been supportive and precise and always truly friendly. Thank you!

Nicole · 22 February 2024

★★★★★ 5/5

Google

I just want to give a big thanks to Elliot Scott of Sarah Mains for the assistance althroughout the process of renting a property. He even spared us time to view the house in a very short notice. All the best mate, Cheers.

Ar · 22 June 2023

★★★★★ 2/5

Google

I don't know why letting agents use this company. To even ask the simplest of questions cos the details are not on the website they ask people to send their credit report. I don't think anyone wants to do that if it's just to ask something before you want to even know if u want to view this place after knowing that information u seek. Absolutely horrible. I understand if it was after you want to view the property but before that to ask a question!? Absolute joke and abuse to have people's details. U don't even know if they sell your details or their t&C

Geri · 22 February 2024

★★★★★ 5/5

Google

Andy was as friendly as ever whilst showing me and my partner jasmine around several houses now. We both appreciate his expertise.

Danny · 19 August 2024

★★★★★ 5/5

Google

Called into Sarah Mains Jesmond where I was greeted by Janine Bainbridge who was polite and courteous. Asking what I was looking for, she found the information straight away. Whilst doing her job she took the time to ask how my day was going and took an interest in my reply. I would recommend Janine and also Sarah Mains. Thank you for all your work.

Michael · 23 June 2019

★★★★★ 5/5

Google

Very pleased with the service provided by the team of Sarah Mains Jesmond. Constructive and very sensible valuation by Amie Lynch was followed by a quick offer which I could accept. The follow on from the offer to completion was good and, throughout I felt that staff knew me as a person and not just a property to be sold. Will use Sarah Mains again.

Kurt · 23 June 2018

★★★★★ 5/5

Google

Scott has been brilliant, from my initial discussion about the property, listening to his advice, through to the photos and video, a fully professional service.

Steve · 22 May 2024

★★★★★ 5/5

Google

Overall, it was a really positive experience from start to finish. Communication was smooth, the process was clear, and everything felt well organised. Any questions I had were answered quickly, and the service was consistently professional. I appreciated the attention to detail and would definitely recommend this to others.

Wayne · 16 March 2026

★★★★★ 5/5

Google

Fantastic service from start to finish! I’ve used Sarah Mains for both buying and selling in the past and always had a 5-star experience. More recently, Craig helped with my re-mortgage, and the service was exceptional. Highly recommend!

Danielle · 3 September 2025

★★★★★ 5/5

Google

Chloe was excellent in providing first class service and supported us securing a rental property in a minimal time frame-brilliant work could not be happier with the support provided, would highly recommend

Neil · 15 May 2025

★★★★★ 5/5

Google

I can highly recommend Susan Richarrdson the service she provided was absolutely superb , she was a great support through the whole viewing and sales process , her knowledge was fantastic and she answered all calls and queries with efficiency , her caring approach made me feel valued. Thank you so much to all involved but especially Susan a huge asset to the team!

Marie · 23 June 2018

★★★★★ 5/5

Google

Just wanted to thank Andrew boreland whose advice today was amazing. I could not believe how quick he spotted an issue and gave us options to address it. He is a credit to Sarah mains!

Suzanne · 25 September 2023

★★★★★ 5/5

Google

We would like to leave a review for Helen Knight from the Jesmond branch of Sarah Mains. Helen has been extremely helpful and efficient in assisting us with our recent house sale. Helen is friendly and very personable, and it has been reassuring to have had such a reliable and efficient team through Sarah Mains estate agents. Many thank!

Julie · 22 June 2020

★★★★★ 5/5

Google

Made everything easy for us super helpful lovely service from start to finish. Totally recommend brilliant customer service skills

Chelsea · 16 February 2026

★★★★★ 5/5

Google

Very professional and honest. We were carried along throughout the process and got more than we actually hoped to get. Great team!!!

Uche · 16 January 2026

★★★★★ 5/5

Google

Sarah Mains estate agents have been amazing! As a buyer I have found their communication to be great, from arranging viewings, discussing properties and proceeding with sales. Megan has been especially helpful and has always been happy to answer any questions and help us with advice in any way she can!PositiveResponsiveness, Quality, Professionalism

Rachel · 24 August 2021

★★★★★ 5/5

Google

Wonderful service by a team of professionals who were always very friendly, helpful, patient and efficient even though my flat purchase was more challenging as an Expat. Special thanks to Wendy Sopwith, Susan Tennant and Susan Webb for a fantastic service which was highly appreciated and I wouldn't hesitate to recommend all of these wonderful ladies. Many thanks again to you all!.

Paula · 23 June 2018

★★★★★ 5/5

Google

Highly recommend Sarah mains Jesmond branch. Donna B from the sales progression team has been incredible, she has proven to be knowledgeable regarding this industry - our many queries were answered effortlessly and promptly, supporting us throughout the entire process whilst putting us at ease. In general a friendly, kind, professional person who made the whole experience pleasant, thank you very much for all of your hard work and support it wouldn't have been possible without you. Kelly also made an incredible first impression of the company, her positive energy was infectious and her customer service was excellent, amazing team!

Lauren · 25 October 2023

★★★★★ 5/5

Google

Sold my flat with Sarah mains. From start to finish they were amazing. The initial valuation was more professional and comprehensive than any other estate agent I had spoken to. All the viewings were organised and conducted really well. The sale did take longer than expected but only due to an issue with the initial buyer. Kelly and Donna especially were spot on and managed to keep me calm throughout the process!

Jess · 23 March 2024

★★★★★ 5/5

Google

I have been very impressed with Sarah Mains especially Lucy Flannigan in connection with my house sale

Debbie · 24 July 2024

★★★★★ 5/5

Google

Sarah Mains is definitely the most efficient and friendliest estate agent in the North East. I have dealt with Sarah in the Jesmond office a lot and to say she is extremely helpful is an understatement! She has a very approachable manner and is genuinely invested and cares about finding you your dream property. Sarah’s service is second to none. She has an amazing way of building relationships with clients through her kind and friendly manner. Sarah is definitely an asset to an already amazing company !

Victoria · 25 March 2025

★★★★★ 5/5

Google

Andrew Boreland was fantastic in selling my apartment. Sold promptly and kept me updated with how the sale was progressing.

Nathan · 22 April 2024