Sarah Mains Residential Sales and Lettings Newcastle Upon Tyne reviews

★★★★★ 5/5

Google

I would like to just start of by saying how amazing Elliot has been with helping me and my partner moving into our new home, we have been amazed by how Welcoming he is and how well the communication is! We are so so happy and cannot express the amount of appreciation we have for Elliot, thank you so much

Evie · 22 February 2024

★★★★★ 5/5

Google

i would like to say a big thankyou to all the staff at Sarah mains especially Megan and Amie who worked there socks off getting my house on the market and sold within 48 hours i have no hesitation in recommending Sarah mains to anyone thinking of selling or buying a property. My house sale has now completed the team at Jesmond have been outstanding Donna who was dealing with my sale especially if I were to sell again Sarah mains is the only estate agent that I would use.PositiveResponsiveness, Quality, Professionalism, Value

Out · 22 June 2022

★★★★★ 5/5

Google

First of all I would like to thank Amy of Sarah Mains, Jesmond Offiice, on her professionalism while valuing the two properties we wanted to sell and arranging photography and brochures to a high quality. Especially a big thank you to Megan and Donna. Megan for the negotiations. arranging viewings and achieving full market value. Donna for all the follow up, liaising with our buyers, our buyers solicitors and ourselves and that has been no easy task. Throughout the whole process from the properties going on the market to completion they were a pleasure to deal with. We always got an immediate response to emails and returning calls which is novel these days. During this time they were professional, understanding, resourceful and so very helpful and always cheerful. I can’t sing their praises enough. They are a cut above any where else.PositiveResponsiveness, Quality, Professionalism, Value

Helen · 22 June 2022

★★★★★ 5/5

Google

After such a lacklustre experience with another agent, Sarah Mains restored my faith in customer service. From my initial meeting with Amy who valued my property she reassured me with her professionalism, knowledge and advice. Every step of the selling process was seamless! Max blew me away with his photography and drone skills. My property was instantly elevated to its maximum potential! Donna was excellent in keeping me up to date, advising of next steps and timescales. I have never been so at ease with what is usually a very stressful time. I was surprised by how little involvement I had in the whole process as Donna clearly had everything under control. Sarah Mains will definitely be my ‘go to’ agents in the future. Thank you so much x

Jo · 22 June 2022

★★★★★ 5/5

Google

From my initial phone call with Megan Adams, I knew I had made the right choice choosing to sell with Sarah Mains. Megan is so thorough, super efficient, helpful, genuinely interested in me as a person and my requirements, but most of all, very friendly and professional. Any questions I have had, have been answered immediately or if that wasn't possible, within a few hours. The standard of photos were exceptional in my opinion and gave a true representation of my home. Megan has kept in contact with me regularly and as my home is sold subject to contract, she is ensuring that the sale is going to be completed in the time frame by keeping in touch with both parties. I have recommended Sarah Mains to friends based on the exceptional service that I have received, value for money and for having the most stress and hassle free sale.

Vanessa · 22 June 2022

★★★★★ 5/5

Google

Fantastic! Elliot has been so helpful from the start. Highly recommend.

S · 4 December 2025

★★★★★ 4/5

Google

This was my first dealings with an estate agent in 7 years after a disastrous dealing with another agent, what a contrast! Sarah Mains staff all professional from first contact and visit from Rachel who was friendly, experienced and knowledgeable, put me at ease immediately. Amanda took amazing photographs and Donna kept me grounded with her calming influence. Highly recommended for anyone wanting the best an agent can offer!

Pat · 22 June 2023

★★★★★ 5/5

Google

Got to be the best estate agent in the north east by far, excellent communication, very professional, kept me informed on regular basis during the sale and purchase of my home, big shout out for Lucy, Kelly, lorna thank you and thanks to all the staff, keep up the good work, *****

Robert · 16 January 2026

★★★★★ 5/5

Google

Had an amazing experience with Donna, and we weren’t even her instructed clients! Donna was dealing with our purchase, and did more to move our completion date along than my chosen, awful estate agent. Spoke to Donna almost every other day for 8mth and she was fantastic, chasing our entire chain to get us exchanged and moved on the same day. Thank you Donna

Nicola · 26 August 2023

★★★★★ 5/5

Google

Brilliant, helpful and friendly experience from Elliot and the team !

Patrick · 2 November 2025

★★★★★ 5/5

Google

We had a great experience selling our house through Sarahmains and we are especially impressed with the professionalism of Megan Adams who has been our sales negotiator from Newcastle branch. She has been super efficient and helpful, providing us with quick responses, regular check in and professional advices. We had our offers within a day and sold our house within a week. We want to thank Megan and also our valuer Amie who has been great too! :)PositiveResponsiveness, Quality, Professionalism

X · 24 August 2021

★★★★★ 5/5

Google

From listing the house we had more than one buyer within a week. Which is incredible. I am regularly taking advice from Paula and the team with regard to the property I am buying - as its not straightforward. I am able to say that the help and guidance is appreciated, I almost feel like we are friends rather than them providing a service.

Millie · 22 June 2023

★★★★★ 5/5

Google

Elliot has been extremely professional and attentive, such a smooth and fast process compared to other agencies I have dealt with. Thank you.

C · 2 April 2026

★★★★★ 5/5

Google

I cannot fault this agency. From my valuation with Claire Wharton and amazing photography from Amanda, then throughout the sale, they have been hugely professional but must importantly very personable and caring in their whole approach. A massive thank you to Donna Bell from the sales progression team who is a credit to this company. She has been consistently on the ball and always updating me and keeping me calm through a very emotional house move. I have never had such a hassle free and easy sale before. Will always recommend Sarah Mains for selling and buying.PositiveResponsiveness, Quality, Professionalism, Value

Patricia · 22 June 2021

★★★★★ 5/5

Google

First time home buyer. I have dealt with many state agencies but Sarah Mains has been the best by miles. Kelly and Donna in particular have been quite helpful , very responsive and you feel they are genuinely looking to make your life easy. I would definitely recommend and will come back for sure. Keep up the good work!

Mohammed · 2 October 2025

★★★★★ 5/5

Google

I changed letting agents because my previous agents were a large national company and I though the service was poor. I have found all the staff at Sarah Mains helpful and conscientious. ( they always ring back) My flat was let within three days of going on the market. Thank you Scott, Elliot, Heidi and the rest of the staff at Sarah Mains.

John · 22 June 2023

★★★★★ 5/5

Google

We have recently viewed a house and Lucy showed us around. She was a true professional, explained everything to us and she stayed calm and professional when my husband accidentally triggered the house alarm! Thank you so much Lucy:-)!

Anna · 23 September 2024

★★★★★ 5/5

Google

We have just bought our first house through Sarah Mains and cannot fault the service that Donna Bell (Jesmond Office) provided from start to finish. Donna was always available to take our calls or respond to emails within a matter of hours and was so helpful in sorting out any issues that were holding up the sale. We were very impressed with the service provided, thank you for making the process so smooth for us!PositiveResponsiveness, Professionalism

Claire · 24 August 2021

★★★★★ 5/5

Google

The service we are receiving from Sarah Mains Residential is second to none. We were a few weeks from completion and our buyer lost his buyer! Megan @ Sarah Mains was so pro active and positive and had appointments for viewers through the door in a matter of hours and an offer was accepted within 3 days of being back up! Megan is in touch on a regular basis and the attention we get gives us the confidence and the reassurance we chose the right Estate Agency for the job.PositiveResponsiveness, Quality, Professionalism, Value

Philippa · 24 August 2020

★★★★★ 5/5

Google

I have been a tenant for 6 months and it has been a lovely experience. All questions have been answered quickly and with great communication. They are easy to contact and all staff are always very friendly.

Eva · 16 March 2026

★★★★★ 5/5

Google

Helen Knight was brilliant from our first viewing right through to completion nothing was too much trouble she even arranged it so that our fireplace company could get access to survey for our new log burner ahead of our moving in date so we could be organised 8n time for christmas, she was a pleasure to deal with and is an asset to your company, very professional with a lovely friendly approach, would definatley recommend. Thanks Again Stephanie & Paul Stephenson

Steph · 22 June 2020

★★★★★ 5/5

Google

Just a quick review regarding a property I am looking at purchasing and also the great help that Helen Knight has provided me with. The process of dealing with a purchase of the property was made so much easier with Helens help, she has been very patient with me and explained each step very clearly for me. Overall my experience with Helen has been fantastic and would definitely recommend her if anyone needed help. Thank you very much Helen it is very much appreciated.

PG · 22 June 2020

★★★★★ 5/5

Google

Sarah Mains have been great from start to present in terms of explaining the rental process to me and the delivery of the service. I would absolutely recommend them for property listing and management of rentals.

Georgia · 16 March 2026

★★★★★ 1/5

Google

I was genuinely interested in purchasing a property and had almost 40% of the deposit saved, with a full-time job, side gig as an Uber driver, and a small business. Additionally, I had an AIP (Agreement in Principle) from Barclays of £99k. …

Amirjan · 16 January 2026