Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI cannot recommend this estate agent highly enough, particularly Ellie, who has been absolutely fantastic throughout the whole process. From the very beginning, she was approachable, professional, and always willing to go the extra mile to make things run smoothly. She explained everything clearly, kept me updated at every stage, and was quick to respond to any questions I had. Ellie’s friendly and supportive manner made what could have been a stressful experience feel much easier and more positive. It was clear she genuinely cared about helping me, and I am so grateful for all her hard work.
Raheem · 26 August 2025
★★★★★ 5/5
TrustpilotFully supported all the way through by…
Fully supported all the way through by Alister at rook matthews sayer right from securing a mortgage in principle certificate through too making an accepted offer and completion, we felt supported with all the advice we required... such as mortgage rates/insurances/time frames and explaing the processes...We were well communicated in every acsepct of purchasing a property and securing a second mortgage on our current home. I would 100% recommend Alister as a mortgage advisor, he has helped us so much through what can be a really stressful time, we couldn't thank him enough for all his hard work!
Adele · 17 June 2024
Agent replied · 23 August 2024
Thank you so much Adele for taking the time to leave this fantastic 5 star rating for our Mortgage Advisor Alistair, we really appreciate it. He is an asset to our team and we love seeing the 5 star reviews come in for him.
★★★★★ 5/5
TrustpilotAll staff are very friendly and helpful…
All staff are very friendly and helpful and was a smooth and quick service. I’d like to recommend Michael Storey - he was very informative, straightforward and understanding
Sol · 19 February 2026
Agent replied · 23 February 2026
Thank you so much Sol, we really appreciate you taking the time to leave us such a great review and for recommending our Mortgage Advisor, Michael. RMS
★★★★★ 5/5
TrustpilotLook no further than Neil Walton at the Gosforth branch
If you're looking for a mortgage advisor, look no further than Neil Walton at the Gosforth Rook Matthews Sayers branch! He is absolutely fantastic in all areas of the job, from advice about anything and everything (which was perfect for me as a first time buyer!) to chasing solicitors. Neil is great at answering the phone and emails - you're never left waiting ages for responses. I've never not had a call returned or email responded to by him. On top of his exceptional service, he is the nicest guy you can ever meet and no task is too big or too small for him. I can't thank Neil enough for the service he has given me, I am very greatful and feel very lucky to have chosen such a great person to help me. Neil I am going to miss chatting to you, you've been great throughout the whole process and I can't thank you enough!
Katie · 4 June 2024
Agent replied · 17 June 2024
Dear Katie, firstly we want to thank you for leaving us a 5 star rating and secondly, we really appreciate you for taking the time to highlight our Mortgage Advisor Neil to us and for leaving such kind words for him. We love seeing reviews like this come in for our team and can't wait to pass this onto him, we're sure it will make his day as it certainly made us smile.
★★★★★ 5/5
TrustpilotMortgage advisor- Alistair Bowman
I recently had the pleasure of working with Alistair Bowman, and I couldn’t be more satisfied with the experience. He took the time to clearly explain all of my options, ensuring I understood the pros and cons of each one without ever feeling overwhelmed. I’m so thankful for all his help throughout the process and I would highly recommend their services to anyone looking for a reliable and trustworthy mortgage advisor.
Libby · 26 March 2026
Agent replied · 27 May 2026
Thank you Libby for leaving this wonderful review for our Mortgage Advisor Alistair. We're pleased to learn that you felt supported throughout the process of securing your mortgage.
★★★★★ 5/5
Trustpilot5 Star Service From Alistair
Me and my partner came to Mortgage Advisor Alistair Bowman to help us with our first mortgage as first time buyers. We didn’t have a clue what to expect but Alistair made the process so easy and stress free. He was always there to answer any questions and was so professional and friendly. I cannot recommend Alistair more to anyone who is looking to get a mortgage as he made our process so seamless. Thank you RMS and especially Alistair!! We will be back to see you for our next mortgage :)
Elise · 22 May 2024
Agent replied · 17 June 2024
Thank you Elise for leaving a great review for our Mortgage Advisor Alistair. We know buying your first home can be daunting so we do our best to guide you through the process as smoothly as possible, we're so pleased you found this to be the case in your circumstance. We can't thank you enough for leaving us 5 stars and we look forward to being of assistance in the future. RMS
★★★★★ 1/5
TrustpilotOne star as zero is not an option
One star as zero is not an option. Little effort shown in trying to sell my flat, which has been on the market for 14 weeks. One viewing 3 days after it went on the market. The team rarely keep in touch and don't always reply to emails. All in all, a very poor service.
Ben · 20 July 2026
Agent replied · 22 September 2026
Dear Ben,
Thank you for your feedback. We are sorry to hear that you are disappointed with your experience and appreciate the opportunity to respond.
We completely understand your frustration regarding the level of interest your property has received. The current property market is challenging, with buyer activity slower across the board, and unfortunately this can impact the number of viewings generated, regardless of the marketing in place.
However, we do feel it is important to clarify the extensive marketing and proactive service that has been provided throughout the instruction. Your property has been advertised on the three largest property portals, including Rightmove, Zoopla and OnTheMarket. We have also upgraded the listing with premium advertising to maximise its visibility to potential buyers. In addition, the property has been promoted through our social media channels, displayed in our branch window, and regularly matched to our active applicant database, with follow-up calls made to gauge interest and encourage viewings.
While we appreciate that the level of interest has not met your expectations, we do not believe there has been a failure in service. Our team has remained committed to actively marketing your property and exploring every available avenue to generate enquiries.
Our goal remains the same as yours: to secure the best possible buyer at the best possible price. We understand that this process can feel particularly disappointing when results are slower than hoped, but please be assured that we will continue working proactively on your behalf.
Should you wish to discuss any additional marketing or concerns, please contact us directly.
Kind regards,
RMS
★★★★★ 5/5
TrustpilotWe highly recommend Alistair
We highly recommend Alistair! He was very efficient and contacted us regularly for updates. He went above and beyond for us and got us exactly what we wanted. He's very easy to talk to and helped us out with lots, nothing was too much to ask and he was very happy to help answer all our questions. His knowledge and expertise really went a long way with the difficult situation we were in and he really worked wonders!
Kate · 3 June 2024
Agent replied · 17 June 2024
Thank you so much Kate for taking the time to leave this fantastic 5 star rating for our Mortgage Advisor Alistair, we really appreciate it. He is an asset to our team and we love seeing the 5 star reviews come in for him.
★★★★★ 5/5
TrustpilotFantastic Communication and Overall Experience
Our move was challenging to say the least thanks to a number of hurdles and difficulties outside the control of Rook Matthews Blyth, but they were first class in making sure our move got over the finishing line. I threw my toys out of the pram a few times along the way and I received a very professional, reassuring and prompt response. I always had the feeling that the staff genuinely cared about delivering a great service and that this is more than just a 9-5 for them. I’m hoping to not move for a long long time, but if I do, they will be my agent of choice. Thanks to Dawn and her colleagues for all of your help. Drew Edminson
Mr · 13 April 2024
Agent replied · 17 June 2024
Thank you so much Drew for such a fantastic review for our team in RMS Blyth. The ladies in the branch really do take each sale personal and its clear to see from their reviews that they put their all into what they do. We really appreciate you saying you would come back and use Rook Matthews Sayer in the future as this means the world to us. Good luck in your new home, RMS.
★★★★★ 5/5
TrustpilotGreat job
Claire and Ellie at west Denton were very helpful throughout the process and answered all our questions and concerns when we were chasing.
Laura · 13 February 2026
Agent replied · 23 February 2026
Thank you so much Laura, we really appreciate you taking the time to leave us such a great review. RMS
★★★★★ 5/5
TrustpilotWest Denton
Claire and co at West Denton were brilliant; made a first time buying experience super easy.
Michael · 7 April 2026
Agent replied · 27 May 2026
Thank you very much Michael for taking the time to leave RMS West Denton a great review.
★★★★★ 4/5
TrustpilotThank you ladies
The marketing of our house was great at the start, quick and easy and lots of viewings however hit a stale mate and we ended up needing a second estate agent to market the house. Once the offer was in, issues with information not being shared throughout the chain however on the final 4 weeks before exchange the girls, Victoria and Emma were incredible!! They were on the ball, they were proactive and they were very reassuring! They did absolutely everything they could in those last 4 weeks!!
Claire · 27 January 2024
Agent replied · 17 June 2024
Thank you Claire, for taking the time to leave this review for our team in Ryton, we really appreciate it!
★★★★★ 5/5
TrustpilotBrilliant Service from Rook Matthews Bedlington
I woud highly recommend Rook Matthew Sayer Bedlington and the mortgage advisor services provided by Alistair Bowman. Alistair made the whole process so easy from our first appointment to find out our budget all the way through to the completion on our new home. Thank you to all the team at Rook Matthews for helping us find our home, we are over the moon!
Luke · 27 October 2024
Agent replied · 27 December 2024
Thank you Luke for leaving such a great review for Alistair our Mortgage Advisor and the rest of the team in RMS Bedlington, it means the world to us.
★★★★★ 5/5
TrustpilotI have used Alistair at RMS now for the…
I have used Alistair at RMS now for the past few years, and honestly he is amazing! The levels of communication are faultless, he’s kind and genuine and made the process of buying and remortgaging absolutely painless! If you’re in the ashington/Bedlington area then you’re in safe hands with RMS
Simon · 3 July 2026
Agent replied · 23 August 2024
Thank you Simon, for taking the time to highlight our Mortgage Advisor Alistair to us! We're so pleased you felt supported throughout your property journey.
★★★★★ 5/5
TrustpilotMassive thank you to Alistair Bownman
Massive thank you to Alistair Bownman, he has been absolutely fantastic throughout our first buy. He was always there at the end of the phone at any time of day/night, guided us throughout the process step by step and was ALWAYS there to help. I would highly recommend RMS to anybody, however I’d 1000% give Alistair a special recommendation. It has been a quick, easy and mainly stress free process for us both and cannot thank him enough.
Shannon · 31 January 2024
Agent replied · 17 June 2024
Dear Shannon, thank you so much for taking the time to leave this wonderful 5 star review for our Mortgage Advisor Alistair. We really appreciate your recommendation.
★★★★★ 5/5
GoogleRook Matthews have been great throughout the process of selling my property. They have kept me InTouch with proceedings and prompted when nothing was being done. I would not hesitate to recommend to anyone.i had previously been with another estate agent but they could not deliver the sale. Thank you Ellie and the Rook Mathews team for the sale.
Maddie · 16 December 2025
★★★★★ 5/5
TrustpilotReview
I worked with Neil from gosforth and he was brilliant made everything so easy for me as a first time buyer, was always available to answer my questions and took most of the stress off me. He is so lovely, bubbly and a very professional person. I would reccommend Neil to anyone and very pleased that he helped me with this experience
Consumer · 8 November 2024
Agent replied · 17 June 2024
Thank you very much for taking the time to leave this 5 star review for our Mortgage Advisor Alistair, we really appreciate it!
★★★★★ 5/5
TrustpilotAlistair Bowman
Alistair went above and beyond to help us secure our first home He helped negotiate our offer and even waited online so he could let us know after hours if we were successful or not. He kept in contact every week to help and guide us along and was even helping chase the solicitors to get it over the line and exchanged. 6⭐️ if possible
Oliver · 19 September 2024
Agent replied · 22 October 2024
Thank you so so much Oliver for leaving such an amazing review for our Mortgage Advisor Alistair. It makes our day to know you have felt supported throughout your time with us. And can't thank you enough for taking the time to recommend our mortgage services.
★★★★★ 5/5
TrustpilotI sold my property with the Gosforth and would recommend and use again.
I sold my property with the Gosforth branch of Rook Matthews Sayer. From the initial appointment and evaluation with David Jones, the regular contact with Richard Fitzgerald and Natalie Best on where the sale was and the above and beyond support from Ellie Erskine was great and helped the sale be a positive experience. I would definitely recommend and use again. They are very responsive and professional.
Miss · 7 August 2024
Agent replied · 23 August 2024
We're absolutely thrilled to receive this fantastic review. Thank you so much for taking the time to highlight our team in Gosforth for their customer service, we're so pleased you felt supported throughout the sale of your property and we can't thank you enough for your recommendation.
★★★★★ 5/5
TrustpilotReliable Mortgage Service
Used Rook Matthews Sayer for a re-mortgage as a returning customer. Rook Matthews were quick to contact us approximately 6 months ago to remind us that our existing mortgage was due to expire, a service we had not received previously from a different mortgage service which had resulted in us transferring to a standard interest rate and costing us more. The Track My Case option was handy to track progress. Alistair Bowman was our advisor a few years ago and recently. He has been so helpful, identifying the best time to search for a mortgage deal, providing regular updates and an alternative contact if he was unavailable and once a provisional deal was agreed, Alistair continued to check the market to ensure we had the most appropriate deal as interest rates continued to change. He has been honest in his advice, confirming that as we are close to paying off our mortgage, this would be the last time we would require a broker as the range of options in future years would be limited. I would have no hesitation in continuing to use Rooks Matthews and especially Alistair and would recommend them to anyone.
Karen · 14 November 2023
Agent replied · 17 June 2024
Dear Karen, thank you so much for this wonderful review for our Mortgage Advisor Alistair. We really appreciate the time you have taken to go into depth about your experience with our mortgage services over the years. Thank you for your recommendation.
★★★★★ 4/5
TrustpilotMostly good
Very pleasant staff in the office, and communications mostly very good. Ours was an easy sell, so not particularly onerous for RMS. Good advice given re finalising offers. Agents please take care to shut doors/windows/reset alarms after viewings. And it was a good job I checked the figures on completion, as RMS had not deducted the cost of our probate valuation, as promised. Quickly rectified - once pointed out.
MDH · 25 June 2024
Agent replied · 23 August 2024
Thank you for taking the time to leave us a review, we really appreciate it!
★★★★★ 5/5
TrustpilotMichael has been so helpful throughout …
Michael has been so helpful throughout and can’t thank him enough for how easy he has made the whole process for me being a first time buyer!
Elsa · 5 August 2026
★★★★★ 5/5
TrustpilotExceptional Guidance and Support from Neil at RMS Gosforth office
As a new homeowner who recently acquired a property through a mortgage, I had the pleasure of working with Neil at RMS Gosforth office, an exceptional estate agent who made the entire process seamless and stress-free. Neil's unparalleled expertise and dedication were evident from the very start. He patiently guided me through each step, ensuring I understood the complexities of the mortgage process and the intricacies of the property market.Neil's proactive approach and attention to detail were truly commendable. He consistently provided valuable insights and valuable information that helped me make informed decisions. His prompt responses to my queries and concerns were reassuring, making me feel supported and well-informed throughout the journey.I cannot thank Neil enough for his professionalism, patience, and genuine commitment to helping me find the perfect home. His guidance and expertise were instrumental in making my dream of homeownership a reality. I would highly recommend Neil to anyone in search of a dedicated and knowledgeable estate agent.
Austin · 17 October 2023
Agent replied · 17 June 2024
Thank you Austin, for this exceptional review for our Mortgage Advisor Neil in RMS Gosforth. We really appreciate you taking the time to leave such kind words. We'd like to wish you good luck in your new home.
★★★★★ 5/5
TrustpilotWould highly recommend Michael Storey
Would highly recommend Michael Storey, was great from start to finish, excellent communication, quick at responding to any queries I had, thank you 😊
Abby · 20 August 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
