Rook Matthews Sayer Newcastle Upon Tyne reviews

★★★★★ 5/5

Trustpilot

Alistair Bowman

Alistair went above and beyond to help us secure our first home He helped negotiate our offer and even waited online so he could let us know after hours if we were successful or not. He kept in contact every week to help and guide us along and was even helping chase the solicitors to get it over the line and exchanged. 6⭐️ if possible

Oliver · 19 September 2024

★★★★★ 5/5

Trustpilot

I sold my property with the Gosforth and would recommend and use again.

I sold my property with the Gosforth branch of Rook Matthews Sayer. From the initial appointment and evaluation with David Jones, the regular contact with Richard Fitzgerald and Natalie Best on where the sale was and the above and beyond support from Ellie Erskine was great and helped the sale be a positive experience. I would definitely recommend and use again. They are very responsive and professional.

Miss · 7 August 2024

★★★★★ 5/5

Trustpilot

Reliable Mortgage Service

Used Rook Matthews Sayer for a re-mortgage as a returning customer. Rook Matthews were quick to contact us approximately 6 months ago to remind us that our existing mortgage was due to expire, a service we had not received previously from a different mortgage service which had resulted in us transferring to a standard interest rate and costing us more. The Track My Case option was handy to track progress. Alistair Bowman was our advisor a few years ago and recently. He has been so helpful, identifying the best time to search for a mortgage deal, providing regular updates and an alternative contact if he was unavailable and once a provisional deal was agreed, Alistair continued to check the market to ensure we had the most appropriate deal as interest rates continued to change. He has been honest in his advice, confirming that as we are close to paying off our mortgage, this would be the last time we would require a broker as the range of options in future years would be limited. I would have no hesitation in continuing to use Rooks Matthews and especially Alistair and would recommend them to anyone.

Karen · 14 November 2023

★★★★★ 4/5

Trustpilot

Mostly good

Very pleasant staff in the office, and communications mostly very good. Ours was an easy sell, so not particularly onerous for RMS. Good advice given re finalising offers. Agents please take care to shut doors/windows/reset alarms after viewings. And it was a good job I checked the figures on completion, as RMS had not deducted the cost of our probate valuation, as promised. Quickly rectified - once pointed out.

MDH · 25 June 2024

★★★★★ 5/5

Trustpilot

Michael has been so helpful throughout …

Michael has been so helpful throughout and can’t thank him enough for how easy he has made the whole process for me being a first time buyer!

Elsa · 5 August 2026

★★★★★ 5/5

Trustpilot

Alistair is amazing

Alistair is amazing, he makes switching and new mortgages easy and stress free. I’d 100% recommend him.

Emma · 8 October 2026

★★★★★ 5/5

Trustpilot

Exceptional Guidance and Support from Neil at RMS Gosforth office

As a new homeowner who recently acquired a property through a mortgage, I had the pleasure of working with Neil at RMS Gosforth office, an exceptional estate agent who made the entire process seamless and stress-free. Neil's unparalleled expertise and dedication were evident from the very start. He patiently guided me through each step, ensuring I understood the complexities of the mortgage process and the intricacies of the property market.Neil's proactive approach and attention to detail were truly commendable. He consistently provided valuable insights and valuable information that helped me make informed decisions. His prompt responses to my queries and concerns were reassuring, making me feel supported and well-informed throughout the journey.I cannot thank Neil enough for his professionalism, patience, and genuine commitment to helping me find the perfect home. His guidance and expertise were instrumental in making my dream of homeownership a reality. I would highly recommend Neil to anyone in search of a dedicated and knowledgeable estate agent.

Austin · 17 October 2023

★★★★★ 5/5

Trustpilot

Would highly recommend Michael Storey

Would highly recommend Michael Storey, was great from start to finish, excellent communication, quick at responding to any queries I had, thank you 😊

Abby · 20 August 2026

★★★★★ 5/5

Trustpilot

West denton branch have been brilliant…

West denton branch have been brilliant with the recent sale of grandads house. There was a lot of hiccups along the way to do with his non land registry and boundary lines. They supported us all of the way through it and even attended the property for us while we were on holiday as there was an alarm going off

Tracy · 18 October 2024

★★★★★ 5/5

Trustpilot

Great customer experience

From start to finish great customer service. We had 2 other estate agents out before making a decision on which agent suited our needs and the professionalism from David was far superior than the other agents which made our decision easy as he knew his stuff and presented us with a sales pack which no other agent did.

Paula · 22 November 2025

★★★★★ 5/5

Trustpilot

Alistair the mortgage guru

Alistair once again went above and beyond to make our mortgage process super smooth and far less stressful than it could have been. Takes his time to fully explain all aspects of the products available with reassuring guidance and regular updates on progress. Genuinely one of the, if not the best in his chosen field. Thank you 🤩

Mick · 3 April 2026

★★★★★ 5/5

Trustpilot

We just bought our first house which…

We just bought our first house which was being sold by Rook Matthews Sayer. From start to finish they had excellent communication and kept us informed. We were helped by Eve, the senior office manager, and Natalie, the sales progressor. Both were extremely extremely helpful. I don’t think we would have completed the purchase on schedule if it wasn’t for Natalie’s efforts. She answered every single query we had and helped deal with both sets of solicitors. We can’t thank her enough. I would recommend purchasing a house through Rook Matthews Sayer.

Toby · 2 September 2023

★★★★★ 5/5

Trustpilot

Excellent service from Neil Walton in Gosforth Branch

We’ve recently moved into our new home and are grateful to Neil Walton from the Gosforth Branch for guiding us through the mortgage process. Mortgage rates were going up at the time, but Neil was able to get us the best deal possible. He was very proactive in completing the application and chasing it up, and he kept us in the loop the whole time. I would highly recommend Neil to anyone looking to buy a house.

Laith · 15 October 2023

★★★★★ 5/5

Trustpilot

We had an excellent experience with…

We had an excellent experience with Lorraine Paul at RMS Alnwick. She was effective, efficient, and maintained excellent communication throughout the process. She kept things moving, responded promptly, and was professional and supportive during what became quite a long transaction. We really appreciated her persistence and clear updates throughout.

Judy · 19 May 2026

★★★★★ 4/5

Trustpilot

Fantastic, Friendly Service

Going through the Forrest Hall branch, Alistair Bowman was absolutely fantastic with helping me remortgage. It was especially stressful as I needed to be secured on a new deal before rate hikes took effect and Alistair managed everything so efficiently for me. He squeezed me in for appointments at short notice, clearly explained all aspects of the process and was very understanding about fitting things in around my working hours. Ultimately he secured me a great deal in very little time. 5 stars for the service Alistair provided.I would've given 5 stars for the review except that the reason I had very little time to remortgage was because the person I was initially emailing to arrange an appointment didnt respond to my messages in a timely manner and had to be chased, then when they did respond they booked me in for an appointment with Alistair when he already had an appointment booked with someone else. Other than that I am very satisfied with the service I received from RMS!

Em · 15 June 2023

★★★★★ 5/5

Trustpilot

Fantastic mortgage/financial advice from Neil Walton

Neil is an absolutely fantastic financial and mortgage advisor. His professionalism and sound advice has helped me from start to end of the process. This is the second time I have worked with him for a mortgage application and I will definitely be asking for his help again in the future. I would highly recommend Neil - 10/10!

Roisin · 8 September 2024

★★★★★ 4/5

Trustpilot

We have just completed on our house…

We have just completed on our house purchase and the service we received was ok, branch staff were not very efficient at returning calls, however Alastair the mortgage advisor was absolutely fantastic and the service and advice received from him was 10/10! Would definitely recommend anyone using Alastair, always available whether it be by phone or email and always followed through with what was discussed! RMS are lucky to have a mortgage advisor who is committed to ensuring clients are well informed and looked after. Once again a big thank you

Caroline · 19 May 2026

★★★★★ 5/5

Trustpilot

Amazing!

Big thank you to Michael. Always keeping us up to date with all progress and being helping with questions

Stephanie · 14 August 2026

★★★★★ 5/5

Trustpilot

Thanks.

Solicitor inefficiencies made the recent sale of my property far more difficult and stressful than it ever needed to be, but the assistance provided by RMS (particularly Sian and Elspeth) meant a lot, who provided excellent service to communicate between the parties to ensure all that was required, was done, and communicated to me the status (many thanks).

Michael · 6 August 2024

★★★★★ 5/5

Trustpilot

Rook Matthews Sayer are an excellent…

Rook Matthews Sayer are an excellent agency for finding the right property and mortgage. The team, Michael, Matthew, and Dylan, are truly outstanding individuals. They supported me throughout the entire process, and I am very grateful for their help and support. Thank you all very much.

Fitsum · 1 May 2026

★★★★★ 5/5

Trustpilot

Excellent service

Just recently completed my house purchase and used Alistair Bowman again as my mortgage advisor. He is amazing at what he does. Very professional and fantastic at staying in contact throughout the full process. Would 100% recommend!

Chloe · 19 July 2026

★★★★★ 5/5

Trustpilot

Jesmond, Rook Matthews Sayer

I recently bought a flat through RMS in Jesmond. Kevin and Marie were brilliant, excellent communication throughout the whole process. They are responsive and listened and acted when issues arose. You can tell there is good communication within the team- calls are returned promptly and when Kevin was on holiday there was always someone else who was available to help and who knew the current situation. 12 weeks from offer to completion, even with the xmas break, very happy, thank you!

Simon · 17 February 2023

★★★★★ 5/5

Trustpilot

Friendly and helpful staff at the West Denton branch

The staff at the West Denton branch were extremely helpful in our recent relocation from Dorset and I can't thank Ellie and Claire enough for the support they gave us in our purchase and move. They provided regular telephone and email contact and were always available to answer our queries. The referred solicitor was extremely helpful too. Thank you everyone - we love our new life in Newcastle!

Wendy · 8 May 2025

★★★★★ 5/5

Google

I had an excellent experience with Rook Matthews Sayer Estate Agent in West Denton. The team was professional, friendly, and highly knowledgeable, making the entire process smooth and stress-free from beginning to end. They were always responsive and kept me updated at every stage, which gave me great confidence throughout. Their attention to detail and commitment to delivering a high level of service really stood out. I would highly recommend Rook Matthews Sayer to anyone looking for a reliable and efficient estate agent. A well-deserved five-star experience!

Siam · 9 April 2026